<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is within the direct-to-consumer retail space.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Within this role you will be responsible for:</p><ul><li>Overseeing HR operations for operational employees</li><li>Managing recruitment for temporary workers and partnering with agencies</li><li>Supporting onboarding and offboarding across the business</li><li>Acting as the first point of contact for HR and employee enquiries</li><li>Supporting leaders with day-to-day people matters and workforce needs</li><li>Managing salary reviews, performance reviews, and performance management</li><li>Handling employee relations and supporting IR-related matters</li><li>Processing and overseeing payroll</li><li>Building and maintaining HR frameworks, policies, and the employee handbook</li><li>Streamlining HR processes, including contracts, systems, and policy updates</li><li>Strengthening leadership capability through coaching and support</li><li>Partnering with senior leaders to support people strategy during growth identifying gaps and implementing practical solutions</li><li>Supporting change and transformation initiatives across the business</li><li>Driving employee engagement, wellbeing, and inclusion initiatives</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>To be successful in this role, you will have:</p><ul><li>5+ years' experience in a senior generalist HR role, ideally within an operational, blue-collar or manufacturing environment</li><li>Strong knowledge of Australian employment legislation, IR and modern awards</li><li>Experience supporting operational teams with diverse workstyles and shift patterns</li><li>Confidence managing performance conversations, employee relations and investigations</li><li>Experience delivering end-to-end recruitment and partnering with agencies for volume or operational hiring</li><li>Payroll experience, or the ability to confidently oversee and review payroll processes</li><li>A proven ability to build trusted relationships with leaders and employees at all levels</li><li>Experience developing and improving HR policies, processes and frameworks</li><li>Confidence supporting change, growth and transformation, aligning people initiatives with business needs</li><li>Tech-savvy mindset, with experience using HRIS, payroll systems and digital tools to support HR operations</li><li>Australian Citizenship or Permanent Residency, with the ability to move from a temporary to permanent position</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><strong><em>Reference Number: </em></strong><strong>06810-0013374455BS</strong></p><p><strong><em> </em></strong></p><p><strong>Please note this is a fully on-site</strong> <strong>position</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjI3NjA4LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>We are recruiting for a global distribution organisation operating within regulated markets. They are seeking an experienced <strong>Operations Manager</strong> to lead and transform its ANZ logistics and supply chain operations. This is a senior, hands-on leadership role with a clear mandate to deliver a major national 3PL transition, followed by longer-term optimisation across the end-to-end supply chain.</p><p>Reporting into the <strong>Operations & Finance Director</strong>, this role is critical to ensuring operational excellence, service continuity and sustainable growth during a period of significant change.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>The Operations Manager is responsible for the efficient and effective management of logistics operations across Australia and New Zealand, including <strong>Supply Chain & 3PL Management, Demand Planning, Procurement and Shipping</strong>.</p><p>You will lead a team of operational specialists (Supply Chain, Purchasing and Demand Planning Team Leads) and work closely with senior stakeholders locally and across APAC.</p><p>This role is suited to someone comfortable working "in the trenches" while driving structural improvement and embedding best practice.</p><p> </p><p><strong><span style="text-decoration: underline;">Key Responsibilities</span></strong></p><ul><li>Own the implementation and delivery of a National 3PL transition</li><li>Align internal and external stakeholders during a high-engagement change environment</li><li>Execute the ANZ operational strategy and drive continuous improvement</li><li>Post-transition you will lead logistics and transport optimisation</li><li>Conduct a full review of New Zealand logistics and RFP</li><li>Review of customs clearance and trade compliance options</li><li>Improving procurement cadence and inventory discipline</li><li>Reducing commercial involvement in operational tracking</li><li>Transport consolidation and end-to-end supply chain efficiency</li><li>Manage operational change including M&A integration, new supplier/customer onboarding and regulatory change</li><li>Oversee MRP and inventory management, improving DIO and stock accuracy</li><li>Lead S&OP processes with commercial stakeholders</li><li>Analyse shipping trends and identify cost and efficiency opportunities</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>10+ years' experience in senior operations or distribution leadership roles</li><li>Deep expertise in supply chain, logistics, warehousing and 3PL environments within regulated industries (chemicals, pharma, healthcare or food also highly regarded)</li><li>Strong understanding of WMS, EDI and end-to-end logistics movements</li><li>Proven leadership of teams within complex, international supply chains</li><li>Experience with ANZ and global trade and customs compliance</li><li>You are a strategic thinker with a highly practical, delivery-focused approach</li><li>Comfortable leading change in mid-transition environments</li><li>Strong commercial and financial acumen</li><li>Analytical, data-driven and solutions-focused</li><li>Collaborative, personable and effective with long-tenured teams</li><li>Confident stakeholder manager across local, regional and global groups</li><li>Willingness to travel within ANZ as required</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button. For further information contact Hollie on (03) 9239 8116.</p><p> </p><p><em>Reference Number: 06830-0013382471</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uMzI0NTkuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>The Company</strong></p><p>Leading logistics and supply chain specialist, currently undergoing a period of significant digital transformation. To support their next phase of growth, we have engaged a NetSuite vendor partner to implement, end-to-end ERP solution that will unify their financial and operational functions. This role will be reporting directly to the project sponsor on a 9 month assignment.</p><p> </p><p><strong>The Role</strong></p><p>We are seeking a Hands-on Functional Project Manager to take ownership of their NetSuite implementation. This is not a "high-level" coordination role; we need a specialist who can dive into the functional design, bridge the gap between our Finance team and the technical vendor, and ensure the system is built for financial rigour while "getting into the weeds"</p><p>Key responsibilities include:</p><ul><li>Functional Leadership: Acting as the primary internal point of contact for the implementation partner, ensuring all business requirements are accurately translated into the NetSuite environment.</li><li>Finance Architecture: Leading the design of the Chart of Accounts, multi-subsidiary consolidations, and complex tax requirements within the new system.</li><li>Project Governance: Managing the project lifecycle from discovery through to UAT, training, and go-live, with a strict focus on budget, scope, and timeline.</li><li>Data & Reporting: Overseeing the mapping and migration of legacy financial data and designing custom SuiteAnalytics/Power BI dashboards for executive reporting.</li><li>Change Management: Facilitating workshops with Finance SMEs and operational leads to ensure seamless adoption of new automated workflows.</li></ul><p> </p><p><strong>Your Profile</strong></p><p>You are a rare hybrid of a qualified Finance professional and a seasoned ERP Project Manager. You have a deep understanding of how a business operates and a proven track record of delivering successful NetSuite transformations.</p><p> To be successful in this role, you will have:</p><ul><li>Financial Foundations: A CPA or CA qualification is highly regarded. You must have a strong grasp of General Ledger structures, P&L reporting, and month-end processes.</li><li>NetSuite Expertise: Previous experience leading at least one full-cycle NetSuite implementation, preferably within a logistics, distribution, or high-volume inventory environment.</li><li>Hands-on Approach: You are comfortable running your own UAT sessions, building saved searches, and troubleshooting functional gaps without relying solely on the vendor.</li><li>Communication: The ability to simplify complex financial and technical concepts for stakeholders at all levels, from the warehouse floor to the CFO.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em><em>06810-0013384332</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZGVlb24udGF5bG9yZGVhbi4yNjg2Ny4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong>The Company<br /></strong><br />This is a great opportunity to join a fast-growing, purpose-led retail business at a pivotal stage of its growth. We are seeking a Finance Manager who is technically strong, hands-on and ready to take the next step into a leadership role.<br /><br />This role is ideally suited to:</p><ul><li>A Big 4 or mid-tier Audit Manager / Assistant Manager ready for a first move into industry, or</li><li>An audit-trained Senior Financial Accountant in industry looking to step up into their first formal management role</li></ul><p>Reporting to the Group Financial Controller, you'll take ownership of group financial accounting, statutory reporting, tax compliance and month-end integrity, while leading and developing a small team.</p><p><br /><strong>The Opportunity<br /></strong><br />As Finance Manager, you will:</p><ul><li>Own the end-to-end financial accounting function across the group</li><li>Lead month-end and year-end close, ensuring accuracy, timeliness and audit-ready standards</li><li>Manage the preparation of statutory financial statements in line with Australian Accounting Standards</li><li>Act as the key point of contact for external auditors and tax advisers</li><li>Oversee tax compliance, including income tax, GST, PAYG, FBT and regulatory reporting</li><li>Review and maintain inventory accounting, fixed assets, balance sheet reconciliations and journals</li><li>Support the Group Financial Controller with treasury, cashflow and banking oversight</li><li>Drive process improvement, documentation and system enhancements</li><li>Support ESG, climate and regulatory reporting requirements as the business continues to mature</li></ul><p><strong><br />Leadership & Team Development<br /></strong><br />You will also:</p><ul><li>Lead, coach and develop a team of Financial Accountants</li><li>Provide structured onboarding, feedback and performance development</li><li>Build succession planning and capability within the finance team</li><li>Foster a values-led, inclusive and collaborative team culture</li></ul><p><strong><br />About You<br /></strong><br />You are a technically capable accountant with strong commercial instincts, who enjoys being close to the detail while also thinking about the bigger picture. You will bring:</p><ul><li>A strong grounding in statutory reporting, audit and accounting standards</li><li>Confidence partnering with auditors, advisers and internal stakeholders</li><li>A proactive mindset with a desire to improve processes and ways of working</li><li>The maturity and ambition to step into a visible leadership role</li></ul><p><strong><br />Skills & Experience</strong></p><ul><li>CA or CPA qualified</li><li>Degree in Accounting, Commerce or similar</li><li>Background in Big 4 or mid-tier audit, or audit-trained industry experience</li><li>Exposure to retail, inventory or product-based environments highly regarded </li><li>Experience across tax compliance and statutory reporting</li><li>Strong Excel and financial systems capability</li><li>Interest in systems, automation or ERP improvement projects</li></ul><p><strong><br />Why Join?</strong></p><ul><li>Ideal first Finance Manager role with real scope and responsibility</li><li>Exposure to senior leadership and group-level decision making</li><li>Growing business with momentum, change and development opportunities</li><li>Supportive, values-driven culture with a strong focus on doing the right thing</li><li>Opportunity to shape processes, systems and team capability as the business scales</li></ul><p><br />If you're an audit-trained accountant looking to step into leadership, broaden your impact and grow with a business on an exciting trajectory, this role offers the ideal next move.</p><p><strong><br />Apply Today<br /></strong><br />Please send your resume by clicking on the apply button.<br /><br /><strong>Job Reference Number:</strong> 06810-0013355624LH</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bGF1cmVuLmhheGJ5LjA1MzQ5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company</strong><br /> <br /> Our client is a market-leading premium retailer with a well-established physical store and online presence across Australia and the rest of the world. They place a high emphasis on customer experience, team culture, and operational excellence at store level. It is known for investing in people development and brand-led retail environments.<br /> <br /> <strong><br />The Role</strong><br /> <br /> Reporting to P&C Manager and working alongside a fantastic team of P&C Advisors, this role will support the next phase of their role redesign project within their retail stores. Designed to provide more role clarity and satisfaction, this project is employee focused. They are looking for an experienced P&C professional to accompany the Store Manager in the employee consultations, leading the sessions and managing escalations if they occur.<br /> <br /> They are looking for 2x contractors to commence on <strong>Monday, 23<sup>rd</sup> February </strong>for <strong>6 weeks</strong> minimum. Working a 38-hour week with 4 days in office & 1 from home per week.<br /> <br /> <strong><br />Duties</strong><br /> <br /> Some of your duties will include:<br /> </p><ul><li>Following pre-briefing and direction from the team, lead the virtual employee consultations alongside the Store Manager's</li><li>Act as the main point of contact for any follow up enquiries or escalations which employees may have</li><li>Handle contract variations & new contract generation in Workday, updating any other details in the system as required</li></ul><p><strong><br />Your Profile</strong><br /> <br /> To be a successful candidate you <strong>must </strong>have:<br /> </p><ul><li>Previous experience in a P&C Advisor or BP role that has handled a project that has involved leading employee consultants - <strong>essential</strong></li></ul><p>e.g. projects covering: job redesign, redundancies, change consultations, relocations, role variations etc.<br /> </p><ul><li>An understanding of employee legislation in Australia, to be able to advise employees on their rights and handle escalations if required - <strong>essential</strong></li><li>A positive and team-oriented attitude</li><li>Be available to commit to a 6-week contract!</li></ul><p><br /> <br /> <strong>Apply Today</strong><br /> <br /> Please send your resume by clicking on the apply button.<br /> <br /> <strong><em>Reference Number</em>: 06810-0013365583KB </strong><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMDc1MjMuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Working with a large, complex public-sector organisation responsible for managing critical infrastructure, standards, and regulatory frameworks across a statewide operating environment.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>We are seeking an experienced Organisational Process Analyst to lead the design and implementation of end-to-end business processes supporting a new enterprise standards management framework.</p><p>In this role, you will work across governance, change and digital delivery teams to translate complex regulatory and operational requirements into clear, practical and scalable process models. You will define process flows, decision points, role responsibilities and controls, ensuring processes are fit-for-purpose, auditable and aligned to digital platforms.</p><p>You will facilitate process design workshops with technical and operational stakeholders, document current and future-state processes, and develop supporting work instructions and templates. A strong focus will be placed on usability, adoption and consistency across a large, regulated operating environment.</p><p>The role also supports change and continuous improvement by identifying impacts to roles and capability, contributing to training and communication materials, and establishing measures to monitor process performance and effectiveness.</p><p>This is a hands-on process design role, ideal for someone experienced in complex organisations who can bring structure, clarity and momentum to large-scale change.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You are an experienced organisational or process analyst with a strong track record of designing and embedding end-to-end business processes in complex, regulated environments.</p><p>What you bring to the table:</p><ul><li>Proven experience in process design, documentation and optimisation within large or government-style organisations</li><li>Strong capability in process modelling methodologies (e.g. BPMN, Lean, SIPOC or similar)</li><li>Experience translating complex operational and regulatory requirements into clear, usable process flows and work instructions</li><li>Confidence facilitating process design workshops and engaging diverse technical and operational stakeholders</li><li>An understanding of how process design interfaces with governance, change and digital delivery</li></ul><p>You are highly organised, pragmatic and collaborative, with the ability to bring clarity to ambiguity and drive outcomes in evolving environments.</p><p>Experience in transport, infrastructure, utilities or other regulated sectors is advantageous, as is exposure to process management tools such as Nintex Promapp or similar.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em>06810-0013379769NA</p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bmljay5hYmJvdHQuNTMwNzEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half is currently recruiting for an experienced Accounts Payable Officer to commence on ASAP in a temporary to permanent role.</p><p>Our client, based in the north-east, is a well-respected organisation which is experiencing an ever-increasing workload while undergoing transformational change.</p><p>This is a great opportunity for an Accounts Payable Officer who can hit the ground running and be a part of a motivated finance team with a supportive & collaborative culture!</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Reporting to a motivational and inspirational Accounts Payable Manager you will be responsible for end-to-end accounts payable duties. </p><p>Some typical duties will involve:</p><ul><li>High volume processing of supplier invoices</li><li>Coding and matching invoices to Purchase Orders</li><li>Supplier & internal query resolution</li><li>Reconciliations</li><li>Assist with overdue invoices and potential duplicate payments</li><li>Recommending improvements to processes & procedures</li><li>Assisting with internal reporting</li></ul><p>This position will give you exposure to a large organisation undergoing a period of growth and change.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>To be successful you will have proven experience in a high volume, fast-paced role. The following attributes will also be highly advantageous:</p><ul><li>Strong attention to detail</li><li>Effective communication skills</li><li>Intermediate Excel skills</li><li>Ability to meet deadlines and hit KPIs</li></ul><p> </p><p>Essential for this opportunity will be proven experience with a large ERP System (SAP/Oracle/Tech One).</p><p>Please note that there are <strong>no</strong> work from home opportunities with this position.</p><p>If you are immediately available and are looking for a long-term opportunity please contact us as soon as possible.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p> </p><p><em><strong>Job Reference No: 06810-0013388113 - SL</strong></em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c3RlcGhlbi5sYW5naGFtbWVyLjU3NTA0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>Our client is an established fintech, seeking an established and commercially astute <strong>Country CFO</strong> to stabilise, strengthen and lead its Australian finance function during a critical transitional phase.</p><p>This is a pivotal leadership role with immediate impact. The business operates across multiple customer bases, with a strong B2B focus, and is preparing for significant transformation.</p><p> </p><p><strong>The Opportunity</strong></p><p>You will step into a finance function that requires structure, credibility and leadership. You will be required to:</p><ul><li>Improve reporting quality and elevate standards</li><li>Strengthen compliance, controls and regulatory alignment</li><li>Lead the function through change and engage with external stakeholders</li><li>Drive accountability and performance across a partly offshore team</li><li>Act as a trusted partner to divisional and group leadership</li></ul><p>This is not a steady-state role. It requires someone who can quickly diagnose issues, set clear expectations and execute decisively.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the Australian finance function end-to-end</li><li>Oversee compliance, audit and regulatory requirements</li><li>Establish robust internal controls and risk management processes</li><li>Improve month-end efficiency, reporting integrity and output quality</li><li>Prepare high-quality financial information for transaction processes</li><li>Manage and develop a blended onshore/offshore team</li><li>Partner with the Divisional CEO and Group CFO on strategic alignment</li></ul><p> </p><p><strong>About You</strong></p><ul><li>Proven experience as a CFO or senior finance leader within fintech, payments, financial services or regulated environments</li><li>Strong track record in Private Equity businesses and transaction environments are highly beneficial</li><li>Deep understanding of compliance, internal controls and governance</li><li>Comfortable operating in ambiguity and change</li><li>Hands-on leadership style - able to lift standards and drive outcomes</li><li>Clear communicator who surfaces issues early and follows through</li></ul><p>You are pragmatic, transparent and execution-focused. You understand risk and know how to tailor frameworks appropriately without over-engineering.</p><p><strong> </strong></p><p><strong>Apply Now</strong></p><p>We are working towards a start date as soon as practical so please apply now if you believe your experience is a match to the above</p><p> </p><p>Job reference: 06810-0013389806 SG</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U2Vhbi5HcmFubmVsbC4xOTM1OS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p>Our client is currently seeking a <strong>Junior Customer Service Officer</strong> to support their Customer Service team during a period of transition.</p><p>This is an <strong>immediate-start 6 month temporary role</strong>, with the <strong>potential to become permanent</strong> for the right candidate.</p><p> </p><p><strong>The Role</strong></p><p>Reporting to the <strong>Customer Service Manager</strong>, this role will support both customers and the National Sales Team by delivering timely, accurate, and professional customer service via phone and email.</p><p>Most customer interactions will be with <strong>business customers</strong>, with occasional individual customer enquiries.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide end-to-end customer service via <strong>phone and email</strong></li><li>Act as the first point of contact for customer enquiries</li><li>Support the <strong>National Sales Team</strong> with customer and order-related queries</li><li>Provide accurate information on products and services</li><li>Resolve customer issues by clarifying concerns and offering appropriate solutions</li><li>Enter customer orders accurately and in a timely manner</li><li>Manage and follow up on <strong>back orders</strong></li><li>Open and maintain customer accounts with accurate information</li><li>Meet call handling and response time targets (initial response within <strong>20 minutes</strong>)</li><li>Maintain strong internal and external relationships</li></ul><p> </p><p><strong>Key Result Areas</strong></p><ul><li>Customer satisfaction</li><li>Call handling times</li><li>Query resolution</li><li>Order entry accuracy</li><li>Quality and continuous improvement</li></ul><p> </p><p><strong>About You</strong></p><p>You are customer-focused, organised, and comfortable working in a fast-paced environment. You communicate clearly, take initiative, and enjoy problem-solving.</p><p> </p><p><strong>The ideal candidate will have:</strong></p><ul><li>Previous customer service experience (call centre experience preferred)</li><li>Excellent verbal and written communication skills</li><li>Strong interpersonal and relationship-building skills</li><li>Ability to work independently, prioritise tasks, and meet deadlines</li><li>Good conflict resolution and decision-making skills</li><li>High attention to detail and strong follow-through</li><li>Ability to work under pressure and adapt to change</li><li>A team-oriented attitude with reliability and empathy</li></ul><p> </p><p><strong>Technical Skills</strong></p><ul><li>Proficiency in <strong>MS Office</strong></li><li>Experience using <strong>Oracle</strong> (highly regarded)</li><li>Strong computer and technology skills</li></ul><p> </p><p><em>Reference Number: </em><em>06830-0013373673</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS41OTUyMi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
