<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p> </p><p>Robert Half is working exclusively with a leading organisation with a strong presence across Australia and the Asia-Pacific region. Renowned for innovation and digital transformation, the business is investing heavily in technology to support growth and operational excellence. You'll join a progressive environment that values collaboration, leadership, and delivering impactful technology solutions.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p> </p><p>This is a newly created role, reporting into the CTO as a User Experience Manager, you would be responsible for managing and leading the End User Experience function to deliver a consistently superior customer service with a focus on seamless, intuitive and productive employee experience when interacting IT Service Management (ITSM) digital tools, services and support provide by the group business solutions to the clients stakeholders.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage, measure and report on the overall performance of End User experience function</li><li>Manage and lead the day-to-day operations of the Service Desk and Desktop Support functions.</li><li>Deliver continuous improvements aimed at providing superior IT customer experience internally</li><li>Plan and manage the full lifecycle of all End User Hardware devices with the End User Hardware partner.</li><li>Fulfil the Business Owner role for the ServiceNow platform and MyIT front-end for GBS.</li><li>Manage and champion</li><li>A customer focused service-oriented framework.</li><li>Major IT Incident Management, Request Management and Deployment Management, updating as required.</li><li>IT Change Enablement, ensuring all IT changes are undertaken in accordance with policy and process, prior to implementation. Ensuring appropriate levels of Stakeholder communications.</li><li>Establish and enforce Service Desk and Desktop Support service level agreements.</li><li>Assisting with managing an effective Risk and Vendor Management processes.</li><li>Engage with Cyber Security team to manage operational risk in IT processes and platforms</li><li>Manage and lead the implementation of service and process improvements to ensure that ITSM systems and tools continue to meet our clients requirements.</li><li>Identify opportunities for continuous improvement across IT, through the Process Improvement team, to move suitable tasks from onshore teams to the offshore based team to drive key efficiencies.</li><li>Conduct regular customer feedback surveys, planning any remediation steps to improve customer service.</li><li>Maintaining effective engagement with Business Unit and IT stakeholders.</li><li>Inspire and develop the team into a high performing function ensuring a consistent customer focused service-oriented approach</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Strong customer experience focus</li><li>Experience in ITSM framework and Service Delivery</li><li>Able to work across multiple business units, with at times competing demands</li><li>Strong Excel, Word, Teams and SharePoint skills</li><li>Strong communication and analytical skills</li><li>Strong ability to manage cost center budgets and reporting</li><li>Ability to coach team members on good IT Service Delivery practice and governance</li><li>Ability to develop and maintain Service Delivery performance reporting against a set of Key Performance Indicators (KPIs)</li><li>Ability to hold Vendors/Partners to account</li><li>Strong governance and risk management experience</li><li>Able to work with a hybrid team, spread geographically</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p> </p><p>Please send your resume by clicking on the apply button or email James Carr on <a href="mailto:[email protected]">[email protected]</a></p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013347790 JC</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFtZXMuY2Fyci45NzIyOC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a leading NFP that provides support services across Australia. Due to continued growth and upcoming projects, the Transformation & Communications team are looking for an experienced resource to support their employee engagement focused projects for 2026.</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>Working within a team of 4, you will utilise your established change and internal communications skillset to ensure employees are informed, engaged, and equipped to deliver their strategy via impactful communication. The role combines strategic communication leadership with hands-on delivery discipline, and acts as a communication integrator across internal messaging, channels, and leader communication.</p><p>This is a <strong>temporary </strong>role starting in <strong>January, 2026 </strong>for<strong> 6-12 months. </strong>Working Monday-Friday, <strong>2-3 day hybrid working model </strong>offered.</p><p><strong><span style="text-decoration: underline;"><br />Duties</span></strong></p><p>Some of your duties will include:</p><ul><li>Work with management on a planning, sequencing and prioritisation method to manage multiple concurrent messages & audiences</li><li>Create and deliver written internal communications on various employee & change initiatives across multiple channels - Sharepoint, intranet, email, Teams etc.</li><li>Advise Executives & Leadership on how to best deliver messages in upcoming events, speeches or meetings</li><li>Use qualitative and quantitative data and insight to assess communication effectiveness and guide improvement.</li></ul><p><strong><span style="text-decoration: underline;"><br />Your Profile</span></strong></p><p>To be a successful candidate you <strong>must </strong>have:</p><ul><li>Previous experience in a senior internal Communications role, delivering change or transformation initiatives - <strong>essential, 3 years minimum</strong></li><li>Previous experience utilising Sharepoint - <strong>essential</strong></li><li>Skilled at working with executives, leaders, and People & Culture to support alignment and follow-through.</li><li>Sound understanding of organisational change principles and how they inform communication.</li></ul><p><strong><span style="text-decoration: underline;"><br />Benefits </span></strong></p><ul><li>Values driven, for purpose organisation!</li><li>Hybrid model offered!</li><li>Be part of a growing organisation!</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong><em>Reference Number</em>: 06810-0013345420KB</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuMzE2MzQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>This is a great opportunity to join a fast-growing, purpose-led retail business at a pivotal stage of its growth. We are seeking a Finance Manager who is technically strong, hands-on and ready to take the next step into a leadership role.</p><p>This role is ideally suited to:</p><ul><li>A Big 4 or mid-tier Audit Manager / Assistant Manager ready for a first move into industry, or</li><li>An audit-trained Senior Financial Accountant in industry looking to step up into their first formal management role</li></ul><p>Reporting to the Group Financial Controller, you'll take ownership of group financial accounting, statutory reporting, tax compliance and month-end integrity, while leading and developing a small team.</p><p> </p><p><strong><span style="text-decoration: underline;">The Opportunity</span></strong></p><p>As Finance Manager, you will:</p><ul><li>Own the end-to-end financial accounting function across the group</li><li>Lead month-end and year-end close, ensuring accuracy, timeliness and audit-ready standards</li><li>Manage the preparation of statutory financial statements in line with Australian Accounting Standards</li><li>Act as the key point of contact for external auditors and tax advisers</li><li>Oversee tax compliance, including income tax, GST, PAYG, FBT and regulatory reporting</li><li>Review and maintain inventory accounting, fixed assets, balance sheet reconciliations and journals</li><li>Support the Group Financial Controller with treasury, cashflow and banking oversight</li><li>Drive process improvement, documentation and system enhancements</li><li>Support ESG, climate and regulatory reporting requirements as the business continues to mature</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Leadership & Team Development</span></strong></p><p>You will also:</p><ul><li>Lead, coach and develop a team of Financial Accountants</li><li>Provide structured onboarding, feedback and performance development</li><li>Build succession planning and capability within the finance team</li><li>Foster a values-led, inclusive and collaborative team culture</li></ul><p> </p><p><strong><span style="text-decoration: underline;">About You</span></strong></p><p>You are a technically capable accountant with strong commercial instincts, who enjoys being close to the detail while also thinking about the bigger picture. You will bring:</p><ul><li>A strong grounding in statutory reporting, audit and accounting standards</li><li>Confidence partnering with auditors, advisers and internal stakeholders</li><li>A proactive mindset with a desire to improve processes and ways of working</li><li>The maturity and ambition to step into a visible leadership role</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Skills & Experience</span></strong></p><ul><li>CA or CPA qualified</li><li>Degree in Accounting, Commerce or similar</li><li>Background in Big 4 or mid-tier audit, or audit-trained industry experience</li><li>Exposure to retail, inventory or product-based environments highly regarded</li><li>Experience across tax compliance and statutory reporting</li><li>Strong Excel and financial systems capability</li><li>Interest in systems, automation or ERP improvement projects</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Why Join?</span></strong></p><ul><li>Ideal first Finance Manager role with real scope and responsibility</li><li>Exposure to senior leadership and group-level decision making</li><li>Growing business with momentum, change and development opportunities</li><li>Supportive, values-driven culture with a strong focus on doing the right thing</li><li>Opportunity to shape processes, systems and team capability as the business scales</li></ul><p>If you're an audit-trained accountant looking to step into leadership, broaden your impact and grow with a business on an exciting trajectory, this role offers the ideal next move.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong><em>Reference Number: </em>06810-0013355624LH</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bGF1cmVuLmhheGJ5LjA0NjAyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
