5 results for Change Manager in Melbourne, Victoria

Contact Centre Manager | Healthcare | Immediate Start

Northcote, Victoria
remote
Contract/Temporary
52 - 56 AUD / Hourly
The CompanyOur client is a well-established community healthcare organisation delivering essential services to individuals and families across Victoria.They are currently seeking an experienced Contact Centre Manager to provide interim leadership to a busy customer service function.This is an excellent opportunity for an experienced contact centre leader who enjoys improving performance, developing teams and creating a positive customer experience. This is a temporary assignment with the potential to go permanent. The RoleYour responsibilities will include:<ul><li>Leading and supporting the contact centre team</li><li>Monitoring contact centre KPIs, call volumes and service levels</li><li>Reviewing performance trends and identifying areas for improvement</li><li>Workforce planning, rostering and managing staffing requirements</li><li>Listening to recorded calls and monitoring quality</li><li>Coaching team leaders and supporting employee performance management</li><li>Reviewing customer feedback and identifying service improvements</li><li>Supporting the team through operational and cultural change</li><li>Managing complex customer escalations</li><li>Working closely with internal quality and service delivery teams</li><li>Reporting on KPIs, performance and improvement initiatives</li><li>Supporting a positive, collaborative and accountable team culture</li></ul> Your ProfileTo be successful in this role, you will ideally have:<ul><li>Previous experience managing a contact centre or customer service operation</li><li>Strong people leadership experience, ideally including leadership of Team Leaders</li><li>Experience managing contact centre KPIs and service levels</li><li>Strong workforce planning, rostering and resource management experience</li><li>Experience coaching employees and managing underperformance</li><li>Demonstrated experience leading teams through change</li><li>Strong communication and stakeholder management skills</li><li>A confident, positive and collaborative leadership style</li><li>Experience dealing with sensitive or complex customer interactions</li><li>Experience within healthcare, community services, mental health, disability or NFP environments would be advantageous but is not essential</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Reference Number: 06810-0013489522BSBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjgxMzcyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-08-17T03:32:08Z

Modern Workplace Consultant

Melbourne CBD, Victoria
remote
Contract/Temporary
160000 - 180000 AUD / Yearly
The CompanyOur client is a leading healthcare organisation committed to providing safe, connected and high-quality care across its Health Services, Healthy Ageing and Support Services divisions. The organisation offers an opportunity to work in a collaborative environment where technology plays a key role in improving employee experience, productivity and patient outcomes.The RoleThis is a Senior Modern Workplace Consultant position responsible for leading the design, delivery and continuous improvement of modern workplace technologies across the organisation. You will drive the effective use and adoption of Microsoft 365, remote access platforms and emerging digital capabilities across a complex, multi-site environment.The successful candidate will bring strong leadership experience across modern workplace and Microsoft 365 environments, together with excellent stakeholder engagement, change management and project delivery skills.More specific duties are highlighted below: <ul><li>Lead the Modern Workplace uplift from ground up</li><li>Lead the adoption and optimisation of Microsoft 365, including Teams, SharePoint, OneDrive, Exchange Online, Power Platform and Copilot</li><li>Drive change management, user adoption and digital workplace training programs</li><li>Evaluate, pilot and deploy emerging workplace technologies, including AI-enabled tools and automation</li><li>Ensure consistent governance, compliance and documentation across M365 services</li><li>Develop user-friendly training, guidance and support materials</li></ul>What's on offer?<ul><li>An opportunity to lead the modern workplace strategy and digital uplift across a large and complex healthcare organisation.</li><li>The opportunity to make a genuine impact on employee experience, collaboration and productivity.</li><li>Exposure to Microsoft 365, AI, automation and emerging workplace technologies.</li><li>A collaborative environment working closely with clinical, corporate and technology stakeholders.</li><li>The opportunity to drive meaningful technology transformation and continuous improvement.</li><li>A role with strong scope to influence the future direction of modern workplace technology across the business</li></ul>If you are an experienced Modern Workplace leader looking for an opportunity to drive Microsoft 365 adoption, digital transformation and user experience across a complex organisation, apply below or contact us for more information.This position is hiring immediately so if you are interested apply below, and if you want more information don't hesitate to call 03 9691 3661.<h2>Ref: 06810-0013494401-NM</h2><h2> </h2>Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/Tm9hbS5NaWxlaWtvd3NraS43NzA1MC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-08-25T03:42:00Z

Accounts Payable Manager

Box Hill, Victoria
remote
Permanent placement
110000 - 120000 AUD / Yearly
The CompanyOur client is based I the eastern suburbs and are looking for an experienced, driven Accounts Payable Manager to lead and develop a team of 6 people.You'll be joining a friendly, supportive team with an attractive salary package on offer.<ul><li>Supportive and friendly team environment</li><li>Varied role with plenty of stakeholder interaction</li><li>Opportunity to streamline and automate processes</li></ul>Please note - sound knowledge of Oracle is essential. The RoleAn exciting opportunity exists for a highly organised and customer-focused Accounts Payable Manager.This role will suit someone who enjoys working in a fast-paced environment, has strong leadership skills and has experience in process improvement and optimising systems.<ul><li>Lead and manage the day-to-day Accounts Payable function</li><li>Ensure supplier invoices, reimbursements and payments are processed accurately and on time</li><li>Maintain supplier master data and payment controls</li><li>Oversee payment runs and ensure compliance with delegation authorities and internal policies</li><li>Manage and develop a high-performing Accounts Payable team</li><li>Foster a strong customer service culture across internal and external stakeholders</li><li>Investigate and implement process improvements, automation and technology solutions</li><li>Maintain and enhance internal controls to minimise risk and ensure compliance</li><li>Develop team KPIs, reporting and continuous improvement initiatives</li><li>Build effective relationships with key stakeholders across Finance and the broader business</li></ul> About YouYou will be an experienced Accounts Payable professional who has successfully led teams within a high-volume processing environment.You will bring:<ul><li>Extensive Accounts Payable experience in a high-volume environment</li><li>Proven leadership experience managing and developing staff</li><li>Strong understanding of AP processes, controls and financial systems</li><li>Exceptional stakeholder management and customer service skills</li><li>Strong communication and problem-solving abilities</li><li>Ability to prioritise workloads and meet deadlines in a fast-paced environment</li><li>A proactive approach to process improvement and efficiency</li></ul> Essential requirements<ul><li>Experience with Oracle</li><li>Exposure to invoice automation platforms such as Esker</li><li>Continuous improvement or project experience</li><li>Change management experience</li></ul> E: <a href="mailto:[email protected]">[email protected]</a>T: 0412555332 Apply TodayPlease send your resume by clicking on the apply button.<h2>Reference Number: (06830-0013491124CG)</h2> This is a HYBRID positionBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS43NDI2NS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-08-19T03:07:31Z

IT Assurance & GRC Specialist

Melbourne, Victoria
remote
Permanent placement
120000 - 120000 AUD / Yearly
CompanyRobert Half is proud to be partnering with a global technology and business services organisation operating in a complex, highly regulated and technology-intensive environment.With a significant technology footprint and a strong focus on security, risk, compliance and operational resilience, the organisation has established a sophisticated governance, risk and control environment.This is an opportunity to join a business where technology risk and assurance are genuinely important to the organisation, with exposure across internal audit, cybersecurity, risk, compliance and broader GRC activities.The role also offers excellent scope for professional development, with the opportunity to broaden your experience across the GRC function and potentially progress into other areas of the business. The RoleReporting into a highly impressive CISO, this role will provide independent, risk-based internal audit and assurance across the organisation's governance, risk and control environment.The successful candidate will assess whether risks are appropriately identified and managed, whether controls are suitably designed and operating effectively, and whether regulatory and contractual obligations are being met.While internal audit and technology assurance will be the core focus, this is a GRC role which is deliberately broad in nature, and would suit a generalist. The appointed candidate will have the opportunity to provide additional support across risk, compliance, security assurance, ISMS, third-party assurance and governance reporting.Key responsibilities will include:<ul><li>Develop and execute risk-based internal audit plans.</li><li>Conduct technology, IT and control audits from scoping through to reporting and remediation.</li><li>Gather, validate and assess audit evidence.</li><li>Conduct stakeholder interviews and risk/control workshops.</li><li>Identify control deficiencies, findings and root causes and assess associated risk.</li><li>Develop practical recommendations and produce clear audit reports for management and governance committees.</li><li>Track remediation activities and independently validate the closure of findings.</li><li>Support follow-up audits and continuous improvement initiatives.</li><li>Work closely with external auditors, coordinating meetings, workshops, evidence requests and audit activities through to completion.</li><li>Support external certification, regulatory and customer audits.</li><li>Assist with risk assessments, risk register maintenance and risk treatment activities.</li><li>Undertake control and compliance assessments, including regulatory and contractual obligations.</li><li>Support ISO 27001 / ISO 27002 activities and ISMS evidence management.</li><li>Provide third-party/vendor assurance.</li><li>Contribute to governance and Risk Committee reporting, dashboards and management papers.</li><li>Assist with control mapping, security and compliance questionnaires and audit preparation.</li></ul>A key part of the role will be maintaining an evidence-driven approach to assurance understanding not simply that a control exists, but whether there is sufficient evidence that it is appropriately designed, implemented and operating effectively. Your ProfileThe client is looking for a Technology Assurance / Internal Audit professional with relevant experience across IT audit, cybersecurity, technology risk, assurance or GRC. You will ideally have:<ul><li>Demonstrated experience conducting end-to-end internal or technology audits.</li><li>Strong understanding of information security controls and technology environments.</li><li>Some practical experience with ISO 27001 / ISO 27002.</li><li>Experience developing audit scopes, test procedures and evidence requirements.</li><li>Strong risk and control assessment capabilities.</li><li>Experience identifying findings, assessing risk and tracking remediation through to closure.</li><li>The confidence to challenge management constructively and operate with professional independence.</li><li>Exceptional written and verbal communication skills and comfort in stakeholder engagement.</li><li>Experience working with external auditors and managing evidence requests and audit activities.</li><li>Broader exposure to GRC, risk, compliance or security assurance.</li></ul>In addition, some technical exposure to areas such as cybersecurity, vulnerability and patch management, security monitoring, incident response, network and endpoint security, cloud, SaaS, infrastructure, applications, APIs, databases, SDLC and change management would be highly valuable.Experience in critical infrastructure, transport, government, highly regulated industries or technology-intensive organisations would be particularly attractive. Backgrounds in financial services, utilities, telecommunications, defence, health, energy or large technology organisations would also transfer well.Most importantly, you will be someone who can operate independently, communicate effectively with senior stakeholders and bring a pragmatic, commercially minded approach to assurance.This is an excellent opportunity for an IT Audit / Technology Assurance professional looking to broaden their career into a genuinely multidisciplinary GRC environment, with significant scope to grow and develop into other roles within the organisation.Reference number: 06810-0013502802 - PMPlease send your resume by clicking on the apply button. Your application will be assessed within 3-5 working days. Please note only shortlisted candidates will be contacted. Learn more about our recruitment services: https://www.roberthalf.com.au/contact-us PLEASE NOTE THAT ONLY APPLICANTS WITH FULL WORKING RIGHTS IN AUSTRALIA WILL BE CONSIDEREDBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/cGF0cmljay5tY2tpbm5leS45MTU4OS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-09-09T06:18:08Z

Branch Administrator

Knoxfield, Victoria
remote
Permanent placement
80000 - 100000 AUD / Yearly
The CompanyRobert Half are proud to be partnering with a growing National Infrastructure Services business providing specialist solutions to the Civil Construction, Infrastructure, Mining and Quarry sectors across Australia. The RoleThis is a varied role supporting both Project and Workshop operations, with responsibility for coordinating administration activities, assisting with equipment and project scheduling, supporting inventory and procurement activities, and ensuring effective communication between workshop teams, project personnel, suppliers and customers.Duties and responsibilities:<ul><li>Coordinate project and workshop administration, including documentation, schedules, job tracking and mobilisation requirements.</li><li>Maintain accurate equipment, servicing, maintenance and asset records, ensuring equipment is ready for deployment.</li><li>Support inventory, procurement and stock control, including purchase orders, supplier communication and stock monitoring.</li><li>Assist with equipment movements, logistics and project coordination across operational requirements.</li><li>Liaise with customers, suppliers, workshop personnel and project teams to ensure smooth day-to-day operations.</li><li>Prepare and maintain reports, KPI data, compliance documentation and operational records, ensuring information is accurate and up to date.</li></ul> Your ProfileTo be successful in this role, you will have the following:<ul><li>Previous experience in administration, project coordination, workshop administration or a similar operational environment.</li><li>A strong desire to learn, grow and progress, with the motivation and initiative to take on new challenges</li><li>Excellent attention to detail and accuracy with outstanding organisational and time management skills.</li><li>Intermediate to strong Microsoft Office skills, particularly Excel, Word and Outlook.</li><li>A practical, hands-on approach and willingness to support both office and operational teams.</li></ul> Apply TodayKeen to learn more about this opportunity? Hit the apply button or Contact Hollie on (03) 9239 8116Reference Number: 06830-0013489531HT By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uMzgzNTUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-09-01T00:00:46Z