<p>Robert Half are partnering with a leading organisation based in the CBD who are embarking on a major AP transformation project. Our client is seeking experienced Accounts Payable Officers to support with high-volume invoice corrections and allocations during a critical phase of the programme.</p><p> </p><p><strong>The Role</strong></p><p>You will play a key role in reviewing and reallocating a significant volume of invoices that have been misallocated to the wrong projects. This role requires strong attention to detail, sound judgement, and the ability to interpret PO and invoice information accurately.</p><p>This is an interim role likely to last 4-6 months.</p><p> </p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Processing and reviewing invoices efficiently</li><li>Investigating invoices that have been routed to the wrong project via blanket POs</li><li>Manually reallocating invoices within their ERP</li><li>Collaborating with the Transformation team</li><li>Working with internal teams to solve invoice queries</li></ul><p> </p><p> </p><p><strong>About You</strong></p><ul><li>Strong Accounts Payable experience</li><li>High attention to detail and accuracy under volume</li><li>Strong Excel capability - VLOOKUPs, pivot tables</li><li>Problem solving skills</li><li>Excellent communication skills</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em>06810-0013342873 - FM</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/ZmVyZ3VzLm1hbm5lcnMuNDAwOTIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a small Melbourne-based business.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>As the Property Manager, you will work closely with the Senior Management team to provide administrative support for the organisation's property portfolio. As a result, you will have experience in lease administration and preparing lease/contract documentation. You will have excellent organisation and coordination skills, carefully recording all necessary work needed across the properties. <strong>This is a full-time role, based in the South Melbourne office. You may be required to travel to the organisation's properties across Melbourne, so a drivers license is required for the role. </strong></p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Duties</span></strong></p><p>As the Property Manager, your duties will include: </p><ul><li>Maintaining lease and contract documentation for tenants of the organisation's properties, ensuring all documentation is in place for any lease renewals, notices or extensions.</li><li>Preparing lease summaries and renewal reminders for the SLT to review.</li><li>Assisting the SLT with preparing negotiation materials for their properties.</li><li>Compiling and recording all necessary documentation across the properties and leases, preparing regular checklists and updates to present to the SLT.</li><li>Managing facilities operations across the properties, ensuring inspections are being conducted and any issues are being actioned promptly.</li><li>Working closely with contractors and negotiating quotes where required.</li><li>Assisting with coordination of fit-outs, refurbishments or maintenance works, working closely with internal and external stakeholders to ensure works are being completed within the expected timeframes.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>To be a successful candidate for this role, you will have:</p><ul><li>Significant property administration experience.</li><li>Understanding of leases, tenant agreements and property compliance requirements.</li><li>Experience in contractor coordination and facilities management.</li><li>Excellent time-management and organisation skills.</li><li>A proactive approach and strong communication channels with internal and external stakeholders.</li><li>A driver's license and full working rights in Australia.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><strong><em>Reference Number</em>: 06810-0013341267 - RL</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Um9zaWUuTG9tYmFyZGkuMDE4MjIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>About the Business</strong></p><p>We are partnered with a fast-growing organisation operating across entertainment sector. With substantial growth both and acquisitions planned. Backed by private equity investors, the company is on an ambitious growth journey toward a long-term vision of expanding significantly in the next 5 years.</p><p>The culture is energetic, entrepreneurial, and collaborative, with a leadership team that values innovation and continuous improvement.</p><p><strong> </strong></p><p><strong>The Opportunity</strong></p><p>We're seeking a Commercial Finance Lead to bridge the gap between finance and commercial strategy. This newly created role will be pivotal in building out FP&A capability, strengthening business partnering, and driving data-led decision making.</p><p>You'll work closely with key stakeholders in the field, the office leadership team, and the in-house data function to translate numbers into actionable insights, mentor non-financial stakeholders, and ensure the business's rapid growth is supported by strong commercial foundations.</p><p><strong> </strong></p><p><strong>What You'll Do</strong></p><ul><li>Lead financial planning & analysis (FP&A), budgeting, and forecasting.</li><li>Prepare and uplift monthly board packs and management reporting.</li><li>Partner with venue managers and leadership to deliver commercial insights.</li><li>Own and drive financial modelling</li><li>Manage cash flow and support continuous process improvement.</li></ul><ul><li>Collaborate with the data team to leverage Power BI.</li><li>Mentor and engage with energetic, non-financial teams to build commercial awareness.</li></ul><p><strong> </strong></p><p><strong>About You</strong></p><p>We're looking for someone who thrives in a fast-paced environment and is energised working between finance and commercial strategy.</p><ul><li>Background in FMCG, retail, or hospitality is highly regarded.</li><li>Strong FP&A and commercial acumen, with a love for spreadsheets and data.</li><li>Skilled in business partnering and stakeholder engagement.</li><li>Comfortable mentoring and translating financials for non-financial teams.</li><li>Thrives in data driven environments. you enjoy problem solving and driving key insights form complex data</li><li>Culture fit is critical - collaborative, adaptable, and dynamic<strong>.</strong></li></ul><p><strong> </strong></p><p><strong>Why Join?</strong></p><ul><li>Additional leave days per year, on top of annual leave.</li><li>Collaborative, energetic and engaging culture</li><li>Convenient office location: parking available and close to public transport.</li></ul><p> </p><p><strong>Ready to Make an Impact?</strong></p><p>If you're excited by the idea of shaping the commercial future of a high-growth, experience-driven business, we'd love to hear from you<strong>.</strong></p><p> </p><p><strong>Job Ref: 06810-0013343622SG<br /></strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/U2Vhbi5HcmFubmVsbC42MTg5Ni4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half are currently partnering with one of the region's leading healthcare providers in the recruitment of an Accounts Receivable Officer. This is a fantastic opportunity for anyone with strong accounts receivable and reconciliation skills as you will play a pivotal role in correcting any variances between claims and payments received.</p><p>Based in the Inner East suburbs, you will be joining a business that has won numerous awards & prides itself on its inclusive culture.</p><p>This position is offered on an initial 3-month temporary contract starting ASAP. The role has the potential to transition to permanent employment, although not guaranteed.</p><p> </p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Reporting to the Finance Manager, you will be responsible for:</p><ul><li>Ensuring all services are invoiced in a timely manner</li><li>Reconcile and correct any variances in revenue</li><li>Monthly review and accounting of the aged trial balance for clients</li><li>Assisting with client queries over the phone and payment collection</li><li>Follow up and monitor aged debt</li><li>Assist with management of government funding</li><li>Operate as a positive and collaborative member of the broader support services team,</li></ul><ul><li>Undertake other finance tasks as required</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Your Skills & Experience</span></strong></p><ul><li>Experience in an accounts receivable role spanning at least 12 months.</li><li>Experience within the health, and/or aged care sector</li><li>Systems savvy with and intermediate level of MS Excel.</li><li>Strong communication skills to maintain positive working relationships with a variety of stakeholders</li><li>Ability to work independently and as part of a team.</li></ul><p> </p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button or for further information, contact our <strong>Melbourne</strong> office on 03 9691 36 31.</p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference Number: 06810-0013351486 - LS</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bHVrZS5zdGV2ZW5zLjA0NjM3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is a fantastic Non-Profit organisation based in the South-Eastern Suburbs. You will be working within a friendly and collaborative Payroll Department assisting with end-end Payroll.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>3 month plus contract opportunity for an experienced Payroll professional.</p><p>As Payroll Officer, you'll be responsible for managing end-to-end payroll processing for a large and diverse workforce. This role will suit someone who enjoys ownership of their work, thrives in a high-volume environment, and can work confidently within established systems and processes.</p><p>Key responsibilities include:</p><ul><li>End-to-end processing of a weekly and fortnightly payroll</li><li>Managing payroll queries and providing timely, accurate support to employees</li><li>Interpreting multiple EBAs and awards (Schads)</li><li>Ensuring compliance with taxation and superannuation legislation</li><li>Assisting with reporting, reconciliations, and process improvements</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You'll bring previous payroll experience with a strong understanding of payroll legislation and award interpretation is essential, as well as excellent communication skills and a keen eye for detail. Exposure to large payroll systems will be highly regarded.</p><p> </p><p><strong><span style="text-decoration: underline;">What's on Offer</span></strong></p><ul><li>Work in a supportive and collaborative payroll team</li><li>Convenient South-East location with onsite parking</li><li>Competitive hourly rate</li><li>Hybrid Working arrangements</li></ul><p> </p><p><span style="font-size: 8pt;">Reference Number: 06830-0013333966</span></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Y2Fyb2xpbmUuZ3V0aHJpZS4xNTgxNS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong>The Company </strong></p><p>Here's your chance to join a highly respected, Australian-owned manufacturing organisation known for its innovation, quality, and strong market presence. As part of their dynamic finance team, you'll play a key role in managing end-to-end accounts payable functions while contributing to the company's continued growth and success.</p><p>This role is perfect for someone with strong attention to detail, excellent communication and analytical skills, and a proactive approach to process improvement. You'll thrive in a fast-paced, supportive environment that values collaboration and career development.</p><p> </p><p><strong>The Role </strong></p><p>Reporting to the AP Team lead, you will be responsible for the following:</p><ul><li>Process high volume of supplier invoices weekly/monthly</li><li>Ensuring invoices are reconciled accurately and efficiently</li><li>Identify opportunities to streamline AP process and continue to system improvements</li><li>Set up and maintain supplier accounts</li><li>Reconciling of expense claims</li><li>Support month-end close activities including accruals, journals and pre-payments</li></ul><p> </p><p><strong>Your Skills & Experience </strong></p><ul><li>Minimum 3 years experience in Accounts Payable, and a manufacturing background is a bonus</li><li>Ability to work independently and collaboratively in a fast-paced environment</li><li>Proficient in Excel (VLOOKUP's, Pivot Tables, Validations)</li><li>Brilliant skills with Dynamics, or other ERP system experience.</li></ul><p> </p><p><strong>Job Reference number: 06830-0013334618MS</strong></p><p>For more information, please contact our Robert Half, South East Office on 03 9239 8100.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWF0dGhldy5zYWx0LjM0MjI3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><span style="text-decoration: underline;"><strong>The Company </strong></span></p><p>Join a highly regarded services organisation with a strong community reputation. The business is expanding through (M&A), creating an exciting opportunity for a finance professional to contribute during a period of transformation and integration.<br /><br />We are seeking an experienced Senior Financial Accountant to support the finance team during this phase, to provide expertise on an initial contract basis.</p><p> </p><p><span style="text-decoration: underline;"><strong>The Role </strong></span></p><p>Reporting to the Financial Controller, you will be responsible for the optimisation of the financial accounting processes, reporting and control. Responsibilities will include but will not be limited to the following:</p><ul><li>Preparation of monthly reporting, including actual results, variations, and forecasts</li><li>Management and reporting on corporate P&L statements</li><li>Supporting M&A-related finance activities, including due diligence, integration of acquired entities, and alignment of financial reporting processes</li><li>Ensuring compliance with regulatory, legal and contractual requirements</li><li>Driving process improvements to enhance accuracy, timeliness, and efficiency of reporting</li><li>Financial statement preparation and balance sheet reconciliations</li><li>Manage month and year end closing process</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Your Skills & Experience </strong></span></p><ul><li>Degree in Accounting, Finance or a related field.</li><li>CA/CPA Qualification</li><li>Minimum 5 years' accounting experience within a mid-sized complex business</li><li>Exposure to M&A, financial due diligence, or post-acquisition integration highly regarded</li><li>Proven ability to develop effective partnerships between finance and business functions</li><li>Excellent analytical ability, accuracy and attention to detail</li></ul><p> </p><p>Job reference: 06830-0013342044</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RWxpc2UuTWFydGluLjUwNTY0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Part-time Customer Service Officer required on a part-time basis, starting mid-January.</p><p>3-6 month contract role.</p><p>Our client is a fantastic Non-Profit organisation based in the Eastern Suburbs. You will be working in their Financial Plan Management team, assisting participants with a disability to manage their NDIS Plan. After training period, 1 day out of the three days will be mandatory working in the office!</p><p><strong><span style="text-decoration: underline;"><br />The Role</span></strong></p><p>3-6-month contract opportunity for a Customer Service super star.</p><p>Your role will be to answer telephone and online queries from a wide variety of customers including Non-Profit organisations, Suppliers, NDIS participants, Carers and Support Co-ordinators.</p><p>Monday, Wednesday, Friday 9-5 p.m. Temp role, 3-6 months initially.</p><p><strong>Please note ***</strong> you will require a Working with Children Check, NDIS Check and valid Police Check (or be willing to attain these).</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You will have some great Customer Service experience within a corporate environment and enjoy helping people from all walks of life.</p><p><strong>Please note that a car is essential for this role.</strong></p><p><strong>$35.19/hour plus super.</strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><h2><em>Reference Number: </em>06830-0013350155HT</h2><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/aG9sbGllLnRob21zb24uNjQyODQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>An exciting opportunity exists for a <strong>Finance Manager</strong> to step into a broad, hands-on leadership role within a purpose-driven organisation operating at scale across Victoria. This role offers exposure to <strong>end-to-end financial leadership</strong>, strategic business partnering, and direct engagement with executive stakeholders and the Board.</p><p>This is an ideal <strong>first-time industry move</strong> for a high-performing Manager from a <strong>Mid-Tier or Big 4 professional services background</strong> who is ready to step into a true leadership role and make a tangible impact. This would also be suitable for someone with <strong>strong industry experience</strong>, looking to step up from a senior financial accountant role.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>Reporting to the CFO, this role will see you take full ownership of the finance function while leading a small, capable team across financial accounting, management accounting and transactional operations.</p><p>Key responsibilities include:</p><ul><li>Leading and developing the <strong>finance team</strong> across financial accounting, management accounting and accounts.</li><li>Acting as a <strong>strategic business partner</strong> to senior stakeholders across the organisation.</li><li>Owning the <strong>budgeting and reforecasting cycles</strong>, providing insights and recommendations.</li><li>Delivering <strong>accurate and timely monthly financial reporting packs</strong> across revenue, expenditure, AR, AP and performance metrics.</li><li>Driving <strong>cashflow management</strong>, analysis and forecasting.</li><li>Leading the <strong>external audit process</strong> and supporting the preparation of the annual financial statements.</li><li>Managing the organisation's <strong>insurance program</strong>.</li><li>Supporting <strong>Board reporting and governance requirements</strong>.</li><li>Delivering KPI reporting and long-term financial planning to support business strategy.</li><li>Ensuring compliance with all <strong>statutory and regulatory obligations</strong>.</li></ul><ul><li>Leading continuous improvement across <strong>financial controls, risk and systems</strong>.</li></ul><p>This is a highly visible role that blends <strong>technical excellence, leadership, and commercial influence</strong>.</p><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><p>You are a commercially astute, values-led finance professional who thrives in a broad, high-impact role. You bring a strong technical foundation and are now ready to step out of professional services into a senior in-house leadership position.</p><p>You will likely have:</p><ul><li><strong>5 - 8 years' experience</strong>.</li><li><strong>CA or CPA qualification</strong>.</li><li><strong>Mid-Tier or Big 4 background</strong> highly regarded - first movers strongly encouraged.</li><li>A strong blend of <strong>financial accounting, management reporting and commercial analysis</strong>.</li><li>Proven experience <strong>leading or mentoring junior staff</strong>.</li><li>Advanced <strong>Excel skills</strong>, including sophisticated modelling.</li><li>High levels of <strong>accuracy, attention to detail and analytical thinking</strong>.</li><li>Strong <strong>written and verbal communication skills</strong>.</li><li>The ability to manage competing priorities in a <strong>fast-paced environment</strong>.</li><li>A <strong>values-driven leadership style</strong> with high energy and a collaborative mindset.</li></ul><p>You are someone who wants to be <strong>closer to the business</strong>, influence outcomes, and be part of an organisation where your work genuinely makes a difference.</p><p> </p><p><strong><span style="text-decoration: underline;">A</span></strong><strong><span style="text-decoration: underline;">pply Today</span></strong></p><p>Please send your resume by clicking on the apply button</p><p><em>Reference Number:</em> <strong>06810-0013343641JM</strong></p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFjcXVpLm1hbm9sb3BvdWxvcy41NDkxOS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an international business within the hospitality and accommodation sector.<br /> <br /> <br /><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Act as a key point of contact for B2B customers, providing experienced and proactive support</li><li>Manage escalated enquiries and complex operational issues across billing, procurement, website updates, and systems</li><li>Lead customer onboarding and guide new partners through set-up and transition processes</li><li>Maintain CRM systems, supporting data quality, reporting, and process improvements</li><li>Provide back-up support to technical teams, including connectivity, system configuration, and project support</li><li>Assist with compliance checks, brand or quality reviews, and special projects across the customer network</li><li>Maintain accurate records, reporting, and customer documentation</li><li>Collaborate with internal teams to ensure smooth operations and a high standard of service delivery</li><li>$80,000 - $90,000 + super</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>5+ years' experience in customer service, support, or call centre environments</li><li>Experience in hotel, accommodation, or hospitality operations (essential)</li><li>Confident handling complex, escalated complaints with sound judgement</li><li>Experience leading or mentoring a small team, or acting as a senior go-to person</li><li>Ability to manage relationships with multiple stakeholders at a senior level</li><li>Strong problem-solving skills with the ability to take ownership of issues end-to-end</li><li>Able to work autonomously and make informed decisions without constant supervision</li><li>Advanced communication skills, especially when handling sensitive or high-impact issues</li><li>Proven ability to identify service gaps and suggest process improvements</li><li>This is a permanent role due to start in early January 2026; candidates must hold PR or Australian citizenship</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><strong><em>Reference Number: </em>06810-0009161915BS</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjQ2MzIxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Our client is an international business within the hospitality and accommodation sector.<br /> <br /> <br /><strong><span style="text-decoration: underline;">The Role</span></strong></p><ul><li>Provide support to B2B customers via phone and email</li><li>Assist with general enquiries, website issues, billing questions, procurement requests, and basic system troubleshooting</li><li>Troubleshoot and lodge support tickets through internal CRM and helpdesk systems</li><li>Support new customers during onboarding and help them understand processes and requirements</li><li>Review customer feedback and assist with follow-up actions</li><li>Maintain accurate customer records, reporting data, and documentation</li><li>Support the wider team with general administration, coordination tasks, and updates to customer-facing content</li><li>Assist with product updates, brand materials, signage requests, and reputation or customer experience activities</li><li>Contribute to delivering a positive customer experience across the network</li></ul><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>1-2 years' experience in customer service or call centre roles</li><li>Experience in hotel, accommodation, or hospitality settings (advantage)</li><li>Strong verbal and written communication skills</li><li>Confident handling complaints and resolving issues professionally</li><li>Tech-savvy and quick to learn new systems and processes</li><li>Positive, friendly, and customer-focused attitude</li><li>Empathetic and able to build rapport quickly</li><li>Proactive problem-solver with a willingness to assist</li><li>Patient, calm under pressure, and able to manage repetitive tasks</li><li>Comfortable working with KPIs and performance targets</li><li>This is a permanent role due to start in early January 2026, successful candidates must hold PR or Australian citizenship</li><li>Salary range $60K - $65K + super</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Culture & Benefits</span></strong></p><ul><li>Growing company with strong long-term opportunities</li><li>Hybrid working environment (mix of office and home)</li><li>Fringe-of-CBD location with easy access to public transport</li><li>Supportive, collaborative team culture</li><li>Modern office space and welcoming work environment</li><li>Inclusive company values with opportunities for learning & development</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em>06810-0013346250BS</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjk2MDY1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
