<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>A multinational technology company focused on innovative measurement tools and digital solutions is seeking to grow its team. Combining physical and digital expertise, the business develops technology that helps large, complex industries improve design, operations, and efficiency.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p>You'll step into a Linux-focused Level 2 Systems Engineer role where you'll support a diverse technology stack spanning systems, software, networking, and hardware. Working within a collaborative and customer-facing team, you'll tackle real technical challenges while helping deliver reliable, high-performing solutions.</p><p>This is a well-suited role for someone who enjoys practical problem solving, scripting, and working across both systems and software in a supportive engineering environment.</p><p><strong>Responsibilities:</strong></p><ul><li>Provide Level 2 support for Linux-based systems, troubleshooting issues across infrastructure, internal software, networking, and hardware.</li><li>Act as a technical escalation point, managing and resolving customer support tickets and interacting directly with users.</li><li>Perform Linux system administration and support internal applications and platforms, including basic database and network troubleshooting.</li><li>Assist with scripting and software troubleshooting (Bash, C/C++, Ruby on Rails) to support internal platforms and automation.</li><li>Participate in a collaborative, people-focused team, including on-call support rotations (once per month).</li></ul><p><strong>Requirements: </strong></p><ul><li>Strong Linux administration skills and experience supporting production systems.</li><li>Familiarity with networking fundamentals, basic database (SQL) administration, and hardware troubleshooting.</li><li>Customer-facing experience with the ability to handle support tickets and communicate technical issues clearly.</li><li>Scripting or software knowledge (Bash, C/C++, Ruby, or similar) is highly desirable.</li></ul><p><strong>Benefits</strong></p><ul><li>Flexible working environment with remote options</li><li>Large, collaborative, and supportive teams</li><li>Investment in professional development and education</li><li>Opportunities to work with cutting-edge technologies</li><li>Health, wellness, and wellbeing support</li></ul><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjIyNDc5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Opportunity<br /> <br /> </strong>Are you early in your IT Support career and looking for an environment that will genuinely support your development?</p><p>We're partnering with a well-established organisation based in Brisbane CBD that has invested heavily into its Microsoft environment and internal IT function.</p><p>This is a great opportunity for someone who wants more than just ticket-churning. You'll be joining a close-knit, high-performing team that values doing things properly, investing in its people, and providing clear progression pathways into more senior roles.<br /> <br /> <strong>The Role<br /> <br /> </strong>Reporting to the Service Desk Manager, you'll provide hands-on support across a modern Microsoft environment, working across both BAU support and ongoing improvements.</p><p>You'll gain exposure to Azure, Microsoft 365, and endpoint management, while building strong foundations across infrastructure and user support.<br /> <br /> <strong>Key Responsibilities</strong></p><ul><li>Provide L1-L2 support across users, devices, and systems</li><li>Support Microsoft 365 (Exchange Online, Teams, SharePoint)</li><li>Manage users, groups, and access within Entra ID (Azure AD)</li><li>Assist with device management via Intune / Endpoint Manager</li><li>Troubleshoot hardware, software, and networking issues</li><li>Support onboarding/offboarding and user lifecycle management</li><li>Contribute to documentation and process improvements</li><li>Assist with small projects and system enhancements</li></ul><p><strong>What We're Looking For</strong></p><ul><li>Experience in an IT Support / Helpdesk role (6-24 months is ideal)</li><li>Exposure to Microsoft 365 and Azure environments</li><li>Understanding of Entra ID (Azure AD), user and access management</li><li>Strong troubleshooting mindset and willingness to learn</li><li>Great communication skills and a team-first attitude</li></ul><p><strong>Why This Role?</strong></p><ul><li>Supportive, down-to-earth team with a strong focus on development</li><li>Clear progression pathways into other roles within the business</li><li>Exposure to a modern Microsoft cloud environment at scale</li><li>Opportunity to work within a purpose-driven organisation making a real impact</li></ul><p><strong>Interested?</strong></p><p>Apply now or reach out for a confidential conversation.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZWxpLmVsa2luZ3Rvbi4yNDgyOS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong>The Company:</strong></p><p>Robert Half has exclusively partnered with a well-established and highly regarded Australian-owned organisation. This is an excellent opportunity for a Helpdesk Officer who is early in their IT career and looking to gain hands-on experience within a supportive environment.</p><p><strong>The Role:</strong></p><p>The Helpdesk Technician plays a key role in ensuring end users can effectively carry out their day-to-day work by maintaining reliable computer and telephony systems. You will be responsible for receiving, prioritising, documenting, and resolving technical support requests from internal users</p><p>This position is ideal for someone at the early stage of their IT career who is eager to learn and develop. The role offers strong exposure to a broad range of technologies within an organisation that actively promotes professional growth and internal career progression.</p><p><strong>Responsibilities:</strong></p><ul><li><strong>Provide IT and telephony support:</strong> Receive, prioritize, document, and resolve end-user help requests, including hands-on troubleshooting at the desktop level.</li><li><strong>Use diagnostic and tracking tools:</strong> Apply software and hardware knowledge, diagnostic utilities, and helpdesk systems to identify and resolve issues efficiently.</li><li><strong>Escalate complex issues:</strong> Escalate issues beyond the technician's scope promptly to senior team members.</li><li><strong>Maintain and deliver equipment/services:</strong> Manage procurement, provisioning, configuration, and maintenance of computer and telephony hardware and services.</li><li><strong>Participate in after-hours support (Once a month):</strong> Be available for emergency IT support outside normal business hours, responding promptly to calls and on-site requirements when needed.</li></ul><p><strong>Requirements: </strong></p><ul><li>6-12 months in a similar/relevant position</li><li>Exposure to M365, Active Directory & ITSM platforms</li><li>Proven experience troubleshooting desktops, software, and telephony systems in a professional environment</li><li>Excellent communication skills with a customer-focused mindset</li><li>Motivated to build skills and grow professionally in IT</li></ul><p><strong>Benefits:</strong></p><ul><li>Join a growing organisation offering exposure to a broad and evolving technology stack</li><li>Strong focus on internal growth and promotion, reflected in excellent employee retention</li><li>Supportive environment that encourages development and provides a clear career progression path</li></ul><p><strong>Apply Today:</strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjE0NzY1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
