<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half has partnered with a growing Brisbane-based MSP supporting enterprises across South-East Queensland. This is a fantastic opportunity for junior techs to join a structured, process-driven service desk.</p><p>Our client is seeking a structured Level 1 IT Support Analyst to manage first-touch ticket triage and initial resolution across a multi-client MSP environment. This hands-on role formalises the Level 1 function, strengthens ticket triage, and provides a pathway into Level 2 support, giving you real impact and career growth from day one.<br /><br /> While based in Brisbane, the role primarily services Gold Coast clients. It is 90% remote and 10% onsite, with weekly visits to the Brisbane office - effectively four days working from home.</p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p><strong>Responsibilities:</strong></p><ul><li>Act as the first point of contact for inbound tickets and calls via phone and email</li><li>Perform triage for each ticket, logging and categorising requests through the ITSM tool</li><li>Assist with software installations, updates, and troubleshooting</li><li>Respond to and resolve tickets promptly and/or escalate accordingly</li><li>Take ownership of customer environments, providing specialist expertise and acting as an escalation point for IT Support Coordinators and Technicians</li><li>Commitment to continuous learning and staying up-to-date with emerging technologies</li><li>Provide 90% remote support and 10% onsite for Gold Coast clients</li></ul><p><strong>Requirements: </strong></p><ul><li>12-24 months experience in an MSP</li><li>Strong technical knowledge across Windows environments, Active Directory, Exchange/O365</li><li>Hands-on experience with hardware setup, troubleshooting, and peripherals</li><li>Excellent written and verbal communication, with a focus on customer service and relationship-building</li><li>Ability to work independently and collaboratively in a team environment</li><li>Strong organisational, time management, and problem-solving skills</li><li>Relevant technical qualifications and certifications; ITIL or other service management certifications are highly desirable</li></ul><p><strong><span style="text-decoration: underline;">Why Join</span></strong></p><p>This role offers plenty of room for growth, with a clear pathway to progress your career. Our client is growing and actively supports continuous learning and skill development. They foster a positive culture with strong mentoring, collaboration, and a focus on helping you succeed, all while offering a 4 day WFH model!</p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjc2ODExLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>Your Opportunity </strong></p><p>You will join an established business that looks after their people. They're a business with strong culture, career development, and leadership that values the contribution that you make to their success. </p><p>They're an Australian success story with a large workforce and international locations whilst remaining proudly Brisbane based. They're innovative, have a commitment to sustainability, and are values led. </p><p>You will receive significant support from leadership in the form of mentorship and self-directed learning as well flexible start / finish.</p><p>Your role as the Credit Manager is to manage the company's credit risk by overseeing the assessment, approval, and monitoring of customer credit accounts. This role is client focused and you will be responsible for ensuring existing relationships are maintained and improved upon.</p><p><strong>Responsibilities:</strong></p><p><strong>Credit Risk Management</strong></p><ul><li>Assess and approve new customer credit applications in line with company policy.</li><li>Review existing credit limits regularly and adjust based on risk analysis and payment history.</li><li>Liaise with external credit reference agencies and insurers to inform decisions<strong>.</strong></li></ul><p><strong>Accounts Receivable Oversight:</strong></p><ul><li>Monitor the aged debtor's ledger and ensure timely collection of outstanding balances.</li></ul><ul><li>Manage complex or high-value accounts and resolve disputes or escalations.</li><li>Develop and implement strategies to reduce aged debt and improve cash flow including collection calls.</li></ul><p><strong>Team Management & Leadership:</strong></p><ul><li>Manage and mentor the Credit Controller, providing training, support, and development.</li><li>Set clear performance objectives and conduct regular reviews.</li></ul><p><strong>Process Improvement:</strong></p><ul><li>Streamline and improve credit control procedures and reporting systems.</li><li>Work closely with the sales, customer service, and finance teams to enhance credit management processes.</li><li>Ensure compliance with internal controls and company credit policies.</li></ul><p><strong>Reporting & Analysis:</strong></p><ul><li>Prepare monthly reports on aged debt, bad debt provision, and credit exposure for senior management.</li><li>Analyse trends in customer payment behaviour and recommend risk mitigation actions.</li><li>Support internal and external audits as required.</li></ul><p><strong>Stakeholder Engagement:</strong></p><ul><li>Build and maintain strong relationships with key customers to facilitate effective communication and payment.</li><li>Collaborate with the wider finance and sales teams to resolve customer queries and disputes efficiently.</li></ul><p><strong>About You</strong></p><ul><li>Minimum 3 years of Credit Management/supervisory experience.</li><li>Previous management experience of a direct report.</li><li>Intermediate Excel understanding - basic formulae understanding.</li><li>Strong understanding of credit control policies</li><li>Excellent communication with relationship building expertise</li></ul><p><strong>Apply Today</strong></p><p>Submit your CV directly via email to Maria Saavedra on [email protected] or by pressing the Apply button.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/d2FkZS5yYW5kbGUuOTI3OTYuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Your opportunity</strong></p><p>The business offers on-site parking, flexible start and finish times, and a team environment where people are trusted to get their work done.</p><p>You'll be joining a growing, international organisation where the finance team works closely together, supports one another, and takes pride in delivering high-quality reporting. The culture is genuinely collaborative, the environment is stable, and you'll receive training and development.</p><p>You'll work closely with an experienced Senior Financial Accountant (with daily interaction with the CFO) who will provide guidance and exposure across both management and statutory reporting.</p><p>If you're someone who enjoys learning, improving systems, and understanding the "why" behind the numbers, this role will give you that opportunity.</p><p><strong>What you'll be doing</strong></p><p>This role will provide support across a broad range of financial reporting and operational accounting activities including:</p><ul><li>Assisting with the preparation of monthly management accounts, reporting packs and variance analysis</li><li>Supporting quarterly and year-end statutory reporting under IFRS and overseas listing requirements</li><li>Preparing general ledger journals, accruals and balance sheet reconciliations</li><li>Assisting with tax compliance including BAS, PAYG, FBT and payroll tax</li><li>Managing accounts payable and receivable activities, including supplier payments and debtor follow-up</li><li>Preparing bank reconciliations and supporting cashflow monitoring</li><li>Maintaining the fixed asset register and depreciation schedules</li><li>Contributing to system improvements and finance process enhancements</li></ul><p><strong>About you</strong></p><p>You'll be someone who enjoys working in a structured finance environment and takes pride in accuracy, organisation, and problem solving.</p><p>You will bring:</p><ul><li>A degree in Accounting, Commerce or similar</li><li>3-5 years' experience in an accounting or assistant accountant role</li><li>Progress towards CA or CPA qualification</li><li>Solid understanding of Australian accounting standards, with IFRS exposure viewed favourably</li><li>Strong Excel and accounting systems skills (Xero, MYOB Advanced or similar)</li><li>High attention to detail with strong reconciliation and analytical ability</li><li>A proactive and collaborative mindset</li></ul><p><strong>Apply Today</strong></p><p>Submit your CV directly via email to Stewart Selwood on [email protected] or by pressing the Apply button.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c3Rld2FydC5zZWx3b29kLjU4MjczLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
