8 results for Customer Service Team Leader in Brisbane, Queensland

Customer Support Advisor

Murarrie, Queensland
remote
Permanent placement
65000 - 75000 AUD / Yearly
Your Opportunity:Due to an internal promotion and continued growth, you'll join a team of approximately 20 that have created a collaborative team culture where everyone works well together under the direction of an experienced Team Leader who is down-to-earth and leads from the front.You'll get two days WFH once settled into your new role giving you outstanding work/life balance along with 25 days annual leave.You'll join a business that is known for their strong culture, experienced leadership, and a business that has a growing global presence. It's also a business that promotes from within so it could be that your next career move is still with them.This is NOT a cold-calling sales position. Key Responsibilities: You'll be responsible for guiding suppliers and customers through their onboarding, registration and renewal process, combining phone-based customer service with administration and data validation.<ul><li>Conduct outbound calls from suppliers and customers to assist with registrations, renewals and onboarding.</li><li>Manage approximately 40 customer calls per day, while effectively prioritising administration and validation responsibilities.</li><li>Build strong relationships with customers and provide clear guidance throughout the process.</li><li>Maintain accurate customer information and activity within the CRM system.</li><li>Act as a first point of contact for customer enquiries, including basic IT and procedural support.</li><li>Validate online questionnaires with a high level of accuracy and attention to detail.</li><li>Process and provide information regarding subscription fees and payments.</li><li>Communicate status updates and assist customers with documentation and outstanding requirements.</li><li>Support continuous improvement initiatives and actively contribute to team meetings.</li><li>Consistently work towards individual KPIs and customer service targets.</li></ul>About You: We're looking for someone who genuinely enjoys speaking with customers, has strong attention to detail and is comfortable working within a target-driven environment.You will ideally have:<ul><li>Previous 2+ years' experience within customer service, customer support, client services or a similar phone-based position.</li><li>Confidence making outbound customer calls and communicating via phone and email.</li><li>Previous experience working towards KPIs, targets or service-level expectations.</li><li>Excellent communication skills and a confident, professional telephone manner.</li><li>Strong attention to detail, particularly when reviewing customer information and documentation.</li><li>The ability to effectively prioritise your workload and move between customer calls and administrative tasks.</li><li>Previous CRM experience would be advantageous.</li></ul>Apply TodaySubmit your CV directly via email to Maria Saavedra on [email protected] or by pressing the Apply button.Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWFyaWEuc2FhdmVkcmEuMzEyMTcuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-08-18T00:36:21Z

Payroll Team Leader

Ipswich City, Queensland
remote
Permanent placement
120000 - 130000 AUD / Yearly
Your Opportunity:This will suit you if you're a payroll professional with an interest in systems and making improvements as well managing a team and leading a function to its full potential, all with the full support of an experienced Payroll Manager.What makes this more than just a BAU payroll position is that you'll play a part in a major transformation across the group that involves increasing automation and streamlining processes in SAP. You're also still close enough to the detail to deal with complex payroll issues and act as the escalation point, so it's a good combination of technical payroll, leadership and continuous improvement.You'll join a large, complex business that will be an incredible name on your CV and will take your payroll career to the next level. It's an environment in which you will be constantly learning rather than just doing the same straightforward processing every fortnight.You'll manage a team of 8 and have complete oversight of the end-to-end processing of weekly and fortnightly payroll for a workforce of over 14000 employees. This is site based with flexible start / finish and parking available.Your Role:Your responsibilities will include:<ul><li>Lead and support a team payroll officer to deliver accurate and timely payroll services</li><li>Coordinate team workloads to ensure all payroll deadlines are met</li><li>End to end payroll process for over 14,000 employees and labour-hire workers</li><li>Review and approve complex payroll calculations, including overpayments</li><li>Ensure employee payroll records and documentation remain accurate</li><li>Resolve escalated payroll enquiries, discrepancies and complex issues</li><li>Introduce process improvements that strengthen efficiency, compliance and service delivery</li><li>Assist with payroll system upgrades, testing and implementation</li><li>Keep payroll procedures and process documents up to date</li><li>Support team recruitment, onboarding, training and performance development</li><li>Build a team culture centred on accountability, improvement and excellent customer service</li></ul>You are:<ul><li>Previous experience managing end-to-end payroll in a senior payroll capacity</li><li>SAP experience is highly desirable</li><li>Strong knowledge of payroll legislation, compliance and reporting obligations</li><li>Experience interpreting Awards, EBAs or complex employment agreements</li><li>Excellent communication skills and the confidence to work with stakeholders at all levels</li><li>A hands-on approach and willingness to roll up your sleeves when required</li><li>High attention to detail and the ability to manage competing priorities</li><li>ERP experience</li></ul>Submit your CV directly via email to Esther Rambe on [email protected] or by pressing the Apply button.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/ZXN0aGVyLnJhbWJlLjAwNjE5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-08-14T01:56:33Z

Service Delivery Manager | Up to 145k + Super

Brisbane CBD, Queensland
remote
Permanent placement
135000 - 145000 AUD / Yearly
Robert Half has partnered with a reputable law firm to recruit a Service Delivery Manager. In this role, you'll lead all aspects of the firm's IT support function, managing both the internal IT team and outsourced IT and AV service providers to deliver a high-quality, reliable service across the business.Join a growing organisation where you'll have the opportunity to step into a true leadership role, managing people and vendors while remaining technically hands-on. You'll also play a key role in a range of ICT projects and broader technology initiatives, helping shape and improve the firm's technology environment.Key Responsibilities:<ul><li>Lead and mentor a team or helpdesk officers to deliver outstanding technical support services.</li><li>Act as the primary operational contact for infrastructure, application audio visual and support vendors.</li><li>Track service performance metrics and prepare reports on the effectiveness of outsourced providers, including performance against SLAs and other contractual obligations.</li><li>Support the firm's legal and business operations by ensuring core applications are maintained and data remains accurate and of high quality.</li><li>Provide occasional on-call support when needed.</li></ul>Key Requirements:<ul><li>Demonstrated IT service management, vendor management, and/or a similar governance-focused role within a technology or professional services environment.</li><li>Strong understanding of IT service management frameworks, particularly ITIL, including incident, problem, change and service review processes.</li><li>Proven ability to present service performance reports, interpret metrics and drive service improvement plans.</li><li>Sound understanding of IT procurement processes, including vendor evaluation, onboarding, and contract administration.</li><li>Strong leadership and organizational skills, with the ability to manage multiple vendors and multiple staff.</li></ul>Key Benefits:<ul><li>Be part of a growing organisation where you'll have the opportunity to make a real impact and grow alongside the business.</li><li>Lead, influence and stay hands-on in a managerial role that combines people and vendor management with the opportunity to remain technically involved.</li></ul>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjgwODQ1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-08-26T06:41:43Z

Environment and Release Manager

Brisbane CBD, Queensland
remote
Contract/Temporary
130000 - 160000 AUD / Yearly
Environment and Release ManagerBrisbane CBD | Hybrid working 12-month fixed-term contract | $130,000-$160,000 + superannuationThe opportunityOur client, a large national member-based organisation, is undertaking a significant transformation program to modernise its core technology platforms and transition away from legacy systems.We are seeking an experienced Environment and Release Manager to provide end-to-end oversight of the environments and releases supporting this program.Reporting to the Program Manager, you will coordinate release planning, environment readiness and deployment activities across a complex technology landscape spanning Microsoft Dynamics 365, Azure, Finance & Operations, enterprise integrations and legacy platforms.This highly collaborative role will work across internal technology teams, external delivery partners, vendors and business stakeholders to ensure releases are controlled, environments remain stable and program delivery proceeds with confidence.Key responsibilities<ul><li>Own the environment and release management approach for the transformation program.</li><li>Develop and maintain integrated release schedules across multiple projects, platforms and vendors.</li><li>Coordinate releases through development, testing, staging and production environments.</li><li>Ensure environments are available, stable and appropriately configured to support delivery.</li><li>Manage environment bookings, dependencies, conflicts and competing priorities.</li><li>Establish and maintain release governance, controls and approval processes.</li><li>Facilitate release-readiness assessments, go/no-go decisions and post-release reviews.</li><li>Coordinate deployment, implementation, rollback and recovery plans.</li><li>Work closely with engineering, testing, architecture, security and business teams.</li><li>Manage technical and operational dependencies across cloud, CRM, ERP, integration and legacy platforms.</li><li>Identify and escalate release risks, environment issues and delivery constraints.</li><li>Support the controlled decommissioning of legacy systems and environments.</li><li>Drive improvements to deployment automation, CI/CD pipelines and release efficiency.</li><li>Maintain release documentation, environment plans, calendars and stakeholder reporting.</li><li>Coordinate incident resolution and post-implementation activities where releases affect production services.</li></ul>About youYou are an experienced Environment and Release Manager who can bring structure, visibility and control to a complex transformation environment.You will bring:<ul><li>Proven experience leading end-to-end releases within large-scale, complex technology environments.</li><li>Strong experience in release governance, planning, scheduling and execution.</li><li>Experience managing multiple integrated environments across concurrent delivery streams.</li><li>A sound understanding of CI/CD pipelines, DevOps practices and deployment automation.</li><li>Experience working with Microsoft Azure or comparable cloud platforms.</li><li>The ability to coordinate dependencies across internal teams, vendors and implementation partners.</li><li>Strong risk, issue and change management capabilities.</li><li>Excellent stakeholder management, facilitation and communication skills.</li><li>The ability to make sound decisions under tight delivery timeframes.</li><li>Experience operating within Agile, DevOps or hybrid delivery environments.</li></ul>Experience with Microsoft Dynamics 365 CE, Finance & Operations, Power Platform, Optimizely, Drupal or Microsoft Entra External ID will be highly regarded. Exposure to Salesforce, Oracle and enterprise integration environments would also be beneficial.What's on offer<ul><li>$130,000-$160,000 plus superannuation, depending on experience.</li><li>Initial 12-month fixed-term employment agreement.</li><li>Brisbane CBD location with hybrid working arrangements.</li><li>A key role within a large-scale technology transformation.</li><li>Broad exposure to senior stakeholders, technology teams and delivery partners.</li></ul>If you are an experienced Environment and Release Manager who enjoys bringing control and clarity to complex transformation programs, apply now for a confidential discussion.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/U2NvdHQuUGFyc29ucy4yNDg5NC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-09-03T06:59:38Z

Systems Administrator | Up to $95k + super

Chermside, Queensland
remote
Permanent placement
85000 - 95000 AUD / Yearly
Robert Half is exclusively engaged with a reputable, Australian-owned organization looking to expand its IT department with the addition of a Systems Administrator. In this role, you'll be working across the entire technology stack of the organization, supporting both project and BAU requirements.The Systems Administrator plays a key role in keeping the technical environment secure, stable and running smoothly. Working closely with the IT Manager and Senior Systems Administrator, you'll troubleshoot and resolve Level 3 escalations and tickets, monitor systems and networks, and escalate complex issues when needed.This is a great opportunity to build your technical expertise while working with enterprise-grade systems and technology.Key Responsibilities:<ul><li>Manage and support the administration and maintenance of IT infrastructure, including performing regular health checks, patching, basic upgrades, and routine maintenance tasks.</li><li>Respond to and troubleshoot technical issues raised to the Level 3 service queue, ensuring operational stability while escalating more complex issues to senior staff when necessary.</li><li>Participate in and support continuous improvement efforts to maintain stable, scalable, and secure IT systems.</li><li>Learn and assist with backups, disaster recovery processes, and performance monitoring tasks as part of building a solid foundational knowledge of system administration.</li><li>Maintain comprehensive documentation of IT systems, configurations, processes, and resolutions to promote operational continuity and team knowledge sharing.</li><li>Provide on call technical support when required.</li></ul>Key Requirements:<ul><li>Exposure to some of the following: VMware, Windows Server, Citrix, M365, FortiGate, Aruba, Active Directory, DNS, and DHCP.</li><li>Demonstrated ability to learn and adapt quickly to complex environments.</li><li>Exposure to system administration tasks such as configuration and routine troubleshooting, with eagerness to further develop technical expertise.</li><li>Strong problem-solving and communication skills to contribute effectively to team collaboration and project efforts.</li><li>Understanding of IT operational requirements for production environments, including the importance of service continuity, disaster recovery, and proactive monitoring.</li></ul>Key Benefits:<ul><li>Stable environment with a strong team culture and high tenure.</li><li>Gain hands-on exposure to system design, deployments, and infrastructure projects, gradually increasing involvement in project-oriented tasks.</li><li>Career growth opportunities within an expanding organization.</li><li>Collaborative culture where you can be involved in decision making.</li></ul>Apply Today:To apply, please submit your CV via the 'Apply' button. If you'd like to discuss the opportunity in confidence, please contact Sophia Jones at [email protected].By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjc4NTY1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-08-18T23:46:31Z

Data Engineer (Remote)

Brisbane, Queensland
remote
Permanent placement
130000 - 150000 AUD / Yearly
The CompanyRobert Half Technology are working with a well-established, privately owned Australian SaaS business with a long track record of steady growth and a loyal customer base in the professional services space. Small enough to move quickly, but mature enough to offer real stability, they operate as a fully remote team with a culture built on trust, autonomy and professionalism. The business is investing heavily in AI as the next chapter of its product story, and this role sits at the centre of that investment.The RoleWorking alongside a strong Data Science team that is embedding AI into the product, you'll build the engineering foundation that makes that work scale: data pipelines, a proper platform for product usage data, and the cloud and DevOps practices to support AI workloads. It's a newly created, greenfield position on a modern Azure and Kubernetes stack, with real influence over architecture and tooling decisions and a strong pathway to grow internally as the team continues to build out.Applicants must be living in Australia and hold PR or AU Citizenship.Responsibilities:<ul><li>Design, build and maintain scalable data pipelines to support product analytics and AI/LLM initiatives</li><li>Establish a robust platform for capturing, transforming and reporting on application usage data</li><li>Support AI and data workloads from an infrastructure, security and DevOps perspective within an Azure and Kubernetes environment</li><li>Lead the evaluation and selection of future data platform tooling and shape the long-term data architecture</li><li>Partner closely with data scientists and software engineers to ensure the data foundation meets the needs of the product roadmap</li></ul>Requirements: <ul><li>Minimum 3 years' experience in a hands-on Data Engineering role</li><li>Azure cloud experience, with exposure to Kubernetes and DevOps practices</li><li>Strong Python capability</li><li>Demonstrated experience building data pipelines and large-scale data transformation</li><li>Familiarity with AI/LLM concepts</li></ul>Apply TodaySubmit your CV directly via email to Leah van Driel on <a href="mailto:[email protected]">[email protected]</a> or by pressing the Apply button.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bGVhaC50b3duc2VuZC44MDc1Mi4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-08-26T05:02:34Z

Financial Controller

Bracken Ridge, Queensland
remote
Permanent placement
175000 - 180000 AUD / Yearly
Why you should apply: This is a position that is newly created because a successful and growing business has reached the point where it wants an experienced finance professional sitting alongside the Directors, helping them make better decisions and supporting the next stage of growth. Because the position is new, you'll have the opportunity to improve reporting, processes, and controls, rather than simply maintaining what somebody else built. Importantly, you're not being hired to spend your days processing invoices, chasing purchase orders or getting buried in transactional finance. That work is supported externally.Your role is to focus on the things a good Financial Controller should be focusing on which is understanding the numbers. Challenging them, explaining them, and then using them to help the business make better decisions.You'll work closely with the Directors and senior operational leaders, providing the financial insight needed to support performance and growth. This isn't a role for you if you're looking for the biggest finance team but it is for you if you're a Financial Controller who wants autonomy, visibility and influence. Your responsibilities: This is a broad Financial Controller role, and you'll need to be comfortable moving between technical finance, commercial analysis, and strategic support.Your responsibilities will include:<ul><li>Preparing weekly, monthly and annual management reporting, with meaningful analysis and commentary</li><li>Leading budgeting and forecasting</li><li>Managing daily and weekly cash positions and developing robust cash flow forecasts</li><li>Maintaining strong financial controls, governance and reporting integrity</li><li>Working closely with external accountants on statutory reporting, tax and</li><li>Compliance</li><li>Partnering with outsourced finance support to ensure the transactional side of finance runs accurately and efficiently</li><li>Reviewing project costing and work in progress</li><li>Analysing project performance, profitability and margins</li><li>Supporting tenders, capital expenditure decisions and new opportunities</li><li>Working closely with senior operational stakeholders to provide commercial insight</li><li>Providing modelling and analysis to support business decisions</li><li>Working directly with the Directors on strategic initiatives and growth plans</li><li>Identifying opportunities to improve finance processes, reporting and controls</li></ul>Who you are:You'll be a fully qualified CA or CPA (essential) with strong experience across management reporting, budgeting, forecasting and cash flow. In addition, experience in a project-based environment will be highly beneficial.You'll understand project costing, WIP, margins and the importance of having a close handle on cash. You will be someone who will ask questions and get the story behind the numbers, and you'll be comfortable pulling on your business partner skills to have conversations with people outside of Finance. You'll need to build strong relationships with Directors, senior operational leaders, outsourced finance providers and external advisors. You're very confident communicating with people at every level and, occasionally, challenging them when needed.Interview process:This is a two-stage process that will commence w/c 7th September.Apply TodaySubmit your CV directly via email to Stewart Selwood on [email protected] or by pressing the Apply button.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/c3Rld2FydC5zZWx3b29kLjU5MzcyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-09-01T04:16:24Z

Financial Controller

Carole Park, Queensland
remote
Contract/Temporary
90 - 100 AUD / Hourly
Your OpportunityYou'll join a business that continues to go from strength to strength. They're a business that is continuing to invest in technology and infrastructure, and they have a mindset that embraces process improvement. It's a growing, entrepreneurial business. It's not a massive corporate where everything is already polished and documented. It's not a static old-school environment; there is a lot happening, and you'll need to be comfortable with that. But if you want to come into a business that's investing, growing, and giving people the opportunity to have an impact, then this is a genuinely interesting opportunity.This is a 3-month contract, with onsite parking available.Key Responsibilities<ul><li>Review and strengthen internal controls, identifying opportunities to improve business processes and reduce risk</li><li>Improve compliance with delegation of authority policies and enhance governance processes</li><li>Prepare and review general ledger and accounts payable reconciliations</li><li>Coordinate daily payment batches and support payment processing</li><li>Review statutory submissions, including BAS, to ensure accuracy and compliance</li><li>Assist with the implementation of ESG reporting and record-keeping processes</li><li>Support continuous improvement initiatives across finance systems, controls, and processes</li></ul>About YouYou're a technically strong, qualified senior finance professional with an inquisitive mindset and a genuine willingness to get stuck in.<ul><li>CA/CPA qualified (or equivalent)</li><li>Excellent stakeholder management skills</li><li>Confident engaging with ELT members and departmental heads</li></ul>Interview ProcessThis is a one-stage interview process, with an immediate start available.Apply TodaySubmit your CV directly via email to Ciaran Vickers at <a href="mailto:[email protected]">[email protected]</a> or click Apply.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Y2lhcmFuLnZpY2tlcnMuMTgzMDguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-08-20T07:00:35Z