<p><strong>The Role:<br /><br /> </strong>This is a senior, hands-on IT support role combining L2/L3 escalations with regular on-site field support across Southeast Queensland. You'll act as a trusted escalation point within the IT team, resolving complex issues, supporting end users both remotely and on site, and working closely with IT leadership to keep operations running smoothly. <strong><br /> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Provide advanced (Level 2/3) technical support, both remotely and on-site, for IT issues and escalations</li><li>Mentor and guide IT support staff, assisting with ticket resolution and promoting best practices</li><li>Manage user accounts and ensure correct onboarding/offboarding procedures</li><li>Maintain hardware inventory, coordinate orders, and organize e-waste disposal</li><li>Log and track support requests, resolving software, hardware, and network issues</li><li>Create and update documentation and knowledge base materials for IT support processes</li><li>Assist with training sessions and real-world scenario simulations for ongoing staff development</li><li>Liaise with senior IT teams for advanced troubleshooting and issue resolution</li><li>Duties may vary as required to support evolving IT operations</li></ul><p><strong>Requirements: </strong></p><ul><li>Bachelor's degree in IT (preferred), with 6+ years' IT support experience for large user groups.</li><li>Strong technical proficiency with Windows, Entra AD, Office 365 Admin, Intune, hardware, and networking; Azure experience desirable.</li><li>Experience supporting enterprise phone systems and using ticketing systems (e.g., ServiceNow, ConnectWise, Xurrent).</li><li>Excellent customer service skills (in-person and phone), with strong troubleshooting and problem-solving abilities.</li><li>roven stakeholder engagement, and ability to work independently</li></ul><p><strong>Apply Today:</strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjI4NjExLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>Robert Half are partnering with a well-established Australian organisation that is seeking an IT Support Officer to join its in-house technology team.</p><p><strong>The Role:</strong></p><p>In this role, you'll be the go-to person for day-to-day IT assistance, helping staff with hardware, software, and basic network issues to ensure everything runs efficiently. It's a great opportunity for someone with strong Level 1-2 support experience who enjoys troubleshooting, learning new skills, and working in a friendly, collaborative environment that encourages development and career progression.</p><p><strong>Responsibilities:</strong></p><ul><li>Deliver first-line IT assistance across desktops, laptops, printers, mobiles, and business applications</li><li>Diagnose and resolve issues related to hardware, software, and network connectivity</li><li>Administer user accounts and access rights in Active Directory, Exchange, and Microsoft 365</li><li>Record and update tickets, notes, and documentation accurately in the helpdesk system</li><li>Help with setting up, configuring, and maintaining IT equipment</li><li>Contribute to - and learn from - infrastructure-focused projects</li></ul><p><strong>Requirements: </strong></p><ul><li>1+ years' experience in IT support (Level 1-2)</li><li>1+ years' experience supporting networks, telephony, and mobile technologies</li><li>Strong understanding of Windows 10/11, AD, DNS, DHCP, M365, and ITIL concepts</li><li>Excellent communication and problem-solving skills</li><li>Team-oriented with a proactive, can-do attitude and a strong desire to learn</li></ul><p><strong>Benefits:</strong></p><ul><li>Australian-owned organisation with a strong national presence</li><li>Supportive leaders who focus on development and encourage internal progression</li><li>Tenured team offering mentorship and technical growth</li><li>Positive team culture with social events and real connections beyond the workplace</li></ul><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Apply today using the link provided or contact <a href="mailto:[email protected]">[email protected]</a> for a confidential conversation.</p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjAzNTk1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>Robert Half has partnered with a leading Australian organisation within the agricultural industrial / supply chain sector is seeking an experienced Solution Manager to take ownership of a critical portfolio of enterprise applications supporting large-scale operational and commercial activities.</p><p>Reporting into senior leadership, this role is accountable for end-to-end software lifecycle management, ensuring digital solutions are secure, scalable, and aligned to both local business needs and global technology standards. You will work closely with business leaders, global IT service lines, and external partners to drive delivery excellence, continuous improvement, and long-term value from the application landscape.</p><p>Key Responsibilities</p><ul><li>Own and manage the full lifecycle of enterprise digital products and applications, from strategy through to delivery, support, and optimisation</li><li>Partner with business stakeholders to understand operational needs and translate them into effective, scalable technical solutions</li><li>Lead feasibility assessments covering technical, operational, and organisational considerations</li><li>Drive delivery of defined features, outcomes, and enhancements within established governance and delivery frameworks</li><li>Identify, analyse, and respond to security risks, incidents, and vulnerabilities in line with organisational security standards</li><li>Establish and uphold standards for application management, service delivery, and cybersecurity performance</li><li>Lead continuous improvement initiatives across quality, reliability, and technical currency</li><li>Manage external vendors and service providers to ensure high-quality outcomes and value for money</li><li>Monitor and report on delivery performance, risks, and KPIs with clear, transparent communication</li><li>Act as a senior escalation point for application or delivery issues impacting business operations</li><li>Lead, mentor, and develop a team of Business Analysts and Solution Specialists, fostering a high-performance and collaborative culture</li></ul><p>About You</p><ul><li>Proven experience managing enterprise application portfolios or digital solutions in complex environments</li><li>8+ years' experience in solution, application, or technology portfolio management roles</li><li>3+ years' experience leading and developing technical or delivery teams</li><li>Demonstrated experience managing technology budgets and vendor relationships</li><li>Strong stakeholder management and communication skills, with the ability to operate at both technical and executive levels</li><li>Highly collaborative, outcomes-focused leader with a continuous improvement mindset</li><li>Experience in primary industries, commodities, supply chain, or asset-intensive environments will be highly regarded</li><li>Prior experience working within a global or matrix IT organisation is advantageous</li></ul><p>Salary/Benefits:<br />$165,000 - $170,000 + Super<br />Apply Today<br />Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFzb24uYnJvb2suODIxNzQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
