<p><strong>L2 IT Support Officer - $95k + super - Brisbane CBD</strong></p><p>Our client is seeking an experienced Level 2 IT Support Officer to join a collaborative, close-knit team, supporting a diverse client base. The role offers a balance of remote troubleshooting and onsite visits, giving you variety in your day while strengthening client relationships.</p><p><strong>Responsibilities</strong></p><ul><li>Provide Level 2 support across client environments, resolving escalated issues efficiently</li><li>Perform proactive monitoring and maintenance to minimise downtime and prevent issues</li><li>Collaborate with senior engineers on complex technical challenges and escalate when required</li><li>Contribute to documentation, process improvement, and knowledge-sharing initiatives</li><li>Mentor and support junior team members in their technical development</li><li>Deliver high-quality customer service across both remote and onsite engagements</li></ul><p><strong>About You</strong></p><ul><li>Proven experience in a Level 2 IT Support role (MSP experience highly regarded)</li><li>Strong technical skills across AD, Microsoft 365, Intune, Entra ID, and Windows 10/11</li><li>Familiarity with ITSM tools and working to ITIL practices</li><li>Excellent communication and client-facing skills with a true problem-solving mindset</li></ul><p><strong>Why Apply?</strong></p><ul><li>Opportunity to mentor and grow into project-focused roles</li><li>Supportive, tight-knit culture built on collaboration, knowledge sharing, and fun</li><li>Exposure to a wide range of technologies and client environments</li><li>Paid Microsoft certifications and a clear development pathway</li></ul><p>If you're looking for variety, career growth, and a supportive environment, this is the next step in your IT career.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZWxpLmVsa2luZ3Rvbi4wOTExNy4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half Technology are collaborating with a leading manufacturing company to recruit an OpenEdge Developer. As our client continues to grow, this role offers a unique opportunity to contribute across multiple disciplines and play a key role in shaping the future of its information technology transformation.</p><p><strong><span style="text-decoration: underline;">Responsibilities: </span></strong></p><ul><li>Collaborate with internal teams to analyze business requirements and design software architectures for a suite of OpenEdge applications.</li><li>Develop and sustain business solutions with a strong emphasis on value-driven outcomes, testing, and deployment to ensure reliability and operational efficiency.</li><li>Provide ongoing maintenance and enhancements for existing OpenEdge-based systems.</li><li>Offer technical expertise and support for both in-house and third-party applications, including occasional after-hours assistance when necessary.</li><li>Create and maintain comprehensive documentation throughout the software development lifecycle.</li><li>Expand skill sets by cross-training in .NET technologies to support new application developments.</li><li>Future opportunities for training and development in SAP ABAP and MuleSoft integration.</li></ul><p>Expectations:</p><ul><li>A degree in Information Technology or a related field is preferred but not essential.</li><li>5+ years hands-on experience with Progress OpenEdge (version 10.c and later).</li><li>Strong verbal and written communication skills, with the ability to produce clear technical specifications and support documentation.</li><li>Skilled in gathering and analyzing requirements.</li><li>Experience with .NET technologies (particularly C#), Microsoft SQL Server (2008 and later), and SAP finance is highly beneficial.</li></ul><p>Salary/Benefits:</p><p>$135,000 - $140,000 + Super</p><p>Apply Today</p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFzb24uYnJvb2suMDQ4MDQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
