<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>This company is an iconic Australian success story spanning almost 40 years. Today, they employ 2000+ employees across Australia, Europe, the Middle East, North America, and Asia. </p><ul><li>Modern Azure environment with significant investment in cloud networking & security technologies, including SD-WAN & SASE.</li><li>Key role managing, scaling, and securing their expanding global infrastructure footprint.</li><li>Sydney-based IT team who value teamwork, collaboration, and innovation / automation.</li><li>Fast-paced environment in a growing and ambitious organisation.</li><li>Hybrid working.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT </span></strong></p><p>This is a broad, hands-on Infrastructure Engineer role combining L3 escalation support with the design and delivery of global infrastructure projects.</p><p>Working in a close-knit team, you'll provide technical guidance and escalation support to juniors while taking ownership of the availability, performance, and security of the global infrastructure.</p><p><strong><em>Key elements of the role include:</em></strong></p><ul><li>Administer, support and improve network, server, and cloud infrastructure.</li><li>Build, administer & optimise Azure IaaS services.</li><li>Administer Microsoft 365, Intune, Windows Server, Active Directory, DNS/DHCP.</li><li>Design and implement secure, reliable infrastructure solutions.</li><li>Resolve escalated L3 infrastructure issues and provide escalation support to the Service Desk.</li><li>Manage endpoint protection, device management, and patching.</li><li>Lead infrastructure and security projects, including Azure migrations, SD-WAN and SASE deployments, and new site implementations.</li><li>Work with IT teams and business stakeholders to deliver infrastructure aligned to business needs.</li><li>Identify opportunities to improve performance, security, automation, and operational efficiency.</li><li>Maintain accurate documentation.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>This role will suit a hands-on Infrastructure Engineer with strong Azure IaaS experience and a broad infrastructure skill set, looking to work across cloud, networking and security technologies.</p><p>Ideal for someone who enjoys solving complex infrastructure problems and balancing L3 support with designing and delivering projects.</p><p><strong>Essential skills and experience: </strong></p><ul><li>Proven experience managing Azure cloud infrastructure within complex environments.</li><li>Hands-on experience with the administration of Windows Server, Active Directory, M365, and Intune.</li><li>Broad experience spanning server, network, and cloud infrastructure.</li><li>Infrastructure projects delivery experience, ideally involving design and implementation.</li></ul><p><strong>Desirable experience: </strong></p><ul><li>Experience with Zero Trust networking, SASE, and SD-WAN.</li></ul><p><strong>Personal qualities: </strong></p><ul><li>Self-motivated and comfortable taking ownership of technical issues and projects.</li><li>Curious and committed to ongoing learning and technical development.</li><li>Collaborative, approachable and able to work effectively within a close-knit team.</li><li>Enjoys troubleshooting, solving problems and improving existing environments.</li></ul><p> </p><p><strong>This is a full-time permanent role offering hybrid working and $140,000 - $150,000 (plus super) - depending on experience. </strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p>Reference Number: 06800-0013524418</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjY3MDc1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>Join this successful Australian Financial Services organisation with 700+ employees where IT is managed entirely in-house and technology is treated as a genuine business enabler.</p><ul><li>Team culture focused on an ownership/accountability mentality, humility, collaboration, knowledge-sharing, and recognition.</li><li>Non-micromanagement leadership style focused on empowering staff to utilise their expertise.</li><li>Highly successful and growing mid-sized Australian organisation.</li><li>Sophisticated IT environment with significant investment in modern technologies and AI.</li><li>IT is full managed in-house in Sydney, creating less restrictions and greater agility.</li><li>Initially office-based to support onboarding/training, with hybrid flexibility available once you're established in the role.</li><li>Newly created role due to growth.</li><li>Impressive Sydney CBD offices.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE </span></strong> </p><p>Newly created Desktop Support role focused on L2/L3 end user support, customer service and communication, as well as project delivery.</p><p>You'll handle escalated tickets from the Service Desk across desktop hardware/software, mobility, network connectivity, meeting rooms, endpoint management, RMM etc.</p><p>Working in a close-knit internal team, teamwork and collaboration are critical as is trust.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Desktop Support</strong> - level 2/3 end user support across desktop hardware/software, laptops, mobile devices, printers, meeting rooms etc.</li><li><strong>Support and Administration - </strong>Microsoft 365, Active Directory, Intune, IAM platform.</li><li><strong>Identity and Access</strong> - troubleshoot MFA, SSO, authentication, and access issues</li><li><strong>RMM </strong>- endpoint monitoring, remote support, patching, and software deployment.</li><li><strong>Endpoint Security - </strong>support endpoint security, patching, and vulnerability remediation.</li><li><strong>Network and Connectivity</strong> - support & troubleshoot network issues - VPN, DNS/DHCP, Wi-Fi connectivity etc.</li><li><strong>ITSM</strong> - manage incidents and service requests through the ITSM and maintain up-to-date documentation and KBA's.</li><li><strong>Project Delivery </strong>- involvement in deployments, upgrades, improvement initiatives etc</li><li><strong>User onboarding/offboarding </strong></li><li><strong>IT Asset Management </strong></li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>This role suits an experienced L2/L3 Desktop Support Engineer who enjoys being the person users rely on to solve problems and deliver a great technology experience, rather than simply closing tickets. </p><p>Ideal if you're seeking a broad role you can take ownership of, work closely with users, develop technically, and contribute to projects.</p><p><strong>You don't need to be an expert in everything, but you should be comfortable supporting the wider Microsoft end-user environment. We're looking for the following: </strong></p><ul><li>Proven L2/L3 Desktop Support experience inside mid-sized corporate organisations with complex IT environments.</li><li>Hands-on experience with the support, troubleshooting, and administration of Microsoft 365, Active Directory, Intune, and Windows OS. </li><li>Some experience with IAM tools - e.g. Entra ID, Okta, Ping Identity etc</li><li>Endpoint Management and RMM experience.</li><li>Competent networking knowledge - TCP/IP, VPN, DNS/DHCP etc.</li><li>Strong troubleshooting and problem-solving skills, combined with a genuine customer-service mindset.</li><li>Clear and confident communicator with a strong sense of professionalism and the ability to support users at all levels.</li></ul><p><strong><span style="text-decoration: underline;">Attitude & personality:</span></strong></p><ul><li>Takes ownership, uses initiative, and follows problems through to resolution.</li><li>Humble, accountable, and comfortable learning from mistakes.</li><li>Proactively looks for opportunities to upskill themselves.</li><li>Strong sense of teamwork, collaboration, and knowledge sharing.</li><li>Friendly, outgoing, and personable.</li><li>Genuinely enjoys getting hands-on to support users and solve their problems.</li></ul><p> </p><p><strong>This is full-time permanent role located in the Sydney CBD (hybrid working) and is offering $100,000 - $110,000 (plus super) + bonus potential. </strong></p><p> </p><p>Reference Number: 06800-0013521164</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjMxMTM5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE OPPORTUNITY: </span></strong></p><p>Join an established Not-for-Profit employs 1000+ staff and delivers critical, life-changing services to thousands of Australians every day.</p><p>This newly created role offers the opportunity to move beyond reactive Desktop Support into a more proactive, IT service improvement focused position.</p><ul><li><strong>Variety</strong> - a mix of hands-on technical support, site visits, and projects.</li><li><strong>Ownership</strong> - identify recurring issues, get to the root cause and implement lasting solutions rather than simply closing tickets.</li><li><strong>Autonomy</strong> - manage your own schedule and take ownership of outcomes across multiple locations.</li><li><strong>Benefits</strong> - company car available for site visits, hybrid working.</li><li><strong>Location</strong> - Parramatta</li><li><strong>Salary</strong> - $85,000 - $95,000 +super + NFP salary packaging benefits (circa $5 extra).</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT </span></strong></p><p>As the primary onsite IT contact across multiple locations in Greater Sydney, you'll provide hands-on L2 Support while building relationships with users and identifying opportunities to improve IT service delivery.</p><p>You'll spend much of your time visiting sites, understanding their specific IT challenges and working with internal IT teams to resolve technical issues and prevent recurring problems. Alongside day-to-day support, you'll contribute to technology projects.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Desktop Support</strong> - provide onsite and remote L2 support, diagnosing and resolving issues involving desktop hardware/software, mobile devices, printing, AV/VC, network devices and connectivity.</li><li><strong>Onsite Field Support</strong> - travel to multiple office locations across Greater Sydney to provide hands-on technical support and build relationships with users. </li><li><strong>IT Service Improvement </strong>- understand the needs and pain points of each site, identify opportunities for improvement and proactively implement solutions that enhance IT service delivery.</li><li><strong>Problem Management </strong>- investigate recurring incidents, uncover underlying technical causes, and implement permanent fixes to prevent repeat issues. </li><li><strong>Technical Problem Solving</strong> - collaborate with internal IT teams to resolve complex technical issues.</li><li><strong>Project Delivery</strong> - support hardware and software roll outs, upgrades, new site set ups, office relocations, and IT asset procurement.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: </span></strong></p><p>Suitable for a Desktop Support Engineer who enjoys the building relationships through onsite field work and implementing lasting solutions that improve IT service delivery, over simply closing tickets and moving on.</p><p>Ideal if you're at your best when meeting people in-person and when given the autonomy to manage your own schedule. </p><p><strong>Skills & experience: </strong></p><ul><li>Proven L2 Desktop Support experience in complex, multi-site environments.</li><li>Hands-on experience with the support and troubleshooting of Microsoft 365, Entra ID, Intune, Windows OS, desktops, laptops, mobile phones, printers etc. </li><li>Experience supporting hardware and software rollouts, upgrades or site setups.</li><li>Full Australian driver's license and comfortable driving to sites (company car available).</li><li>Interest in being involved in a purpose driven Not-for-Profit.</li></ul><p><strong>Attitude & personality:</strong></p><ul><li>Outgoing 'people person' enjoys in-person interaction with end users to understand and then proactively address their needs.</li><li>Good analytical and problem-solving skills.</li><li>Self-motivated with strong organisational skills.</li><li>Friendly and approachable with excellent communication & customer-service skills.</li><li>Eager to build presence, form relationships, and become the 'face of IT'.</li><li>Professional presentation.</li></ul><p> </p><p><strong>This is a full-time permanent role located in Parramatta and is offering $85,000 - $90,000+super + NFP salary packaging benefits (depending on experience). </strong></p><p><strong><em>*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </em></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: 06800-0013528579</em></p><h4><strong>This is an hybrid position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjk0MjcxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company<br /></strong><br />Our client is a technology driven organisation with a focus on building great features and product improvements. They are looking for a Test Lead who is deeply passionate about implementations and managing high-pressure environments. Come work for this forward-thinking, exciting business.</p><p><br /><strong>The Role</strong><br /><br />In this dynamic role, you'll face new challenges daily, utilizing your strong adherence to processes and innovative mindset for continuous improvement. You will collaborate with key partners to manage and execute the testing strategy in a fast-paced environment. As the Test Lead, you'll lead the whole testing capability from test strategy to test execution whilst oversee external vendors, ensuring timely delivery and effective management.</p><p><strong><br />Your Skills & Experience</strong></p><ul><li>Extensive experience working in a high-pressure environment, managing a testing strategy</li><li>Experience with vendor management and being the escalation point</li><li>Excellent understanding of the whole testing lifecycleSTLC</li><li>Excellent communication to manage the team, stakeholders and vendors</li><li>D365 CE, F/O and Power Platforms testing experience</li><li>Complete ownership of the testing project</li></ul><p><br /><strong>About You</strong><br /><br />You have exceptional technical know-how and a real passion for the end-to-end solutions that drive the user experience and customer happiness. You will have effective written and oral communication skills for use in a complex project environment.</p><p><strong><br />What's on offer?</strong></p><ul><li>A true career opportunity with a rapidly growing company.</li><li>Extensive opportunities to grow your skill set and enjoy career growth.</li><li>The camaraderie of an energetic, highly talented team of innovators.</li><li>A company that rewards perfection and champion work-life balance.</li></ul><p><br />Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.</p><p>If this sounds like the right opportunity for you, we'd love to hear from you! Simply apply with your up-to-date CV in Microsoft Word format (.doc or .docx).</p><p><br /><strong>Job Ref:</strong> 06810-0013525214 NI </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/bmFveWEuaWtlZGEuNTYwODguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>This company is an established and highly regarded Professional Services firm with a 60+ year history and 300+ employees across multiple Australian offices.</p><p><strong>What's on offer? </strong></p><ul><li>Potential to progress towards a lead role in Sydney over time.</li><li>Ongoing training, mentoring, and professional development.</li><li>The opportunity to broaden your technical responsibilities and develop your leadership capabilities.</li><li>Exposure to technology projects, upgrades, and service improvements.</li><li>Free daily breakfast and barista coffee.</li><li>Free gym memberships and health insurance discounts.</li><li>Amazing Sydney CBD office.</li><li>$90,000 - $100,000 (including super) - depending on experience.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE </span></strong> </p><p>As the Desktop Support Analyst, you'll provide high-touch end user support to the Sydney office - including senior stakeholders and VIPs. </p><p>Working within a small local team in Sydney (and alongside the broader national IT team), you'll combine hands-on in-person user support with project involvement and ongoing improvements.</p><p>This is an opportunity to become a trusted, visible member of the IT function, building relationships across the office while helping deliver a high-quality IT experience to end users.</p><p><strong>Responsibilities</strong>:</p><ul><li>Provide Level 1 & Level 2 support across Windows, Microsoft 365, desktop hardware, mobile devices, printers, business applications and network connectivity.</li><li>Deliver high-touch, face-to-face and remote support to employees and senior stakeholders.</li><li>Set up and troubleshoot meeting room technology, including AV and video conferencing.</li><li>Manage user onboarding and offboarding.</li><li>Assist with security improvements, vulnerability remediation and incident follow-up.</li><li>Support the adoption of AI tools and practices across the business.</li><li>Contribute to hardware and software rollouts, upgrades, configurations and other technology projects.</li><li><span style="text-decoration: underline;">Full time in-office</span> working 10am - 6:30pm.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Suitable for a Desktop Support Analyst who enjoys working directly with users, solving problems and delivering a positive customer experience.</p><p>You'll be comfortable in a corporate environment, confident dealing with stakeholders at different levels, and take pride in being someone people can rely on when they need IT support.</p><p>Ideal if you are looking to broaden your skills and take on greater responsibility, with the potential to progress towards a lead role over time.</p><p><strong>Skills & experience: </strong></p><ul><li>Proven experience in IT Support or Desktop Support within a corporate or professional environments.</li><li>Strong troubleshooting experience across Microsoft 365, Windows OS, laptops, desktop hardware, and iOS devices.</li><li>Experience supporting meeting room technology, including AV and videoconferencing.</li><li>Experience providing high touch support to VIPs or senior stakeholders.</li></ul><p><strong>Personal qualities </strong></p><ul><li>Strong customer service mindset and a genuine interest in helping people.</li><li>Confident communicator who can build relationships and establish credibility across the business.</li><li>Proactive problem-solver who takes ownership of issues through to resolution.</li><li>Professional, reliable and comfortable being the face of IT for the Sydney office.</li><li>A collaborative team player who is comfortable working full-time in the office.</li></ul><p><strong><em>This is a full-time permanent</em></strong><strong><em> role located in the Sydney CBD and is offering $90,000 - $100,000 (including super) - depending on experience. </em></strong></p><p><strong><em>Note: unrestricted permanent Australian working rights (PR or citizenship) are required to be considered for this position and successful applicants will be contacted. </em></strong></p><p>Reference Number: 06800-0013532504</p><p>This is an on-site position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjM4Nzk2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">