<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p> </p><p>This company is an iconic Australian success story spanning almost 40 years. Today, they employ 2000+ employees across Australia, Europe, the Middle East, North America, and Asia. </p><ul><li>Modern Azure environment with significant investment in cloud networking & security technologies, including SD-WAN & SASE.</li><li>Key role managing, scaling, and securing their expanding global infrastructure footprint.</li><li>Sydney-based IT team who value teamwork, collaboration, and innovation / automation.</li><li>Fast-paced environment in a growing and ambitious organisation.</li><li>Hybrid working.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT </span></strong></p><p>This is a broad, hands-on Infrastructure Engineer role combining L3 escalation support with the design and delivery of global infrastructure projects.</p><p>Working in a close-knit team, you'll provide technical guidance and escalation support to juniors while taking ownership of the availability, performance, and security of the global infrastructure.</p><p><strong><em>Key elements of the role include:</em></strong></p><ul><li>Administer, support and improve network, server, and cloud infrastructure.</li><li>Build, administer & optimise Azure IaaS services.</li><li>Administer Microsoft 365, Intune, Windows Server, Active Directory, DNS/DHCP.</li><li>Design and implement secure, reliable infrastructure solutions.</li><li>Resolve escalated L3 infrastructure issues and provide escalation support to the Service Desk.</li><li>Manage endpoint protection, device management, and patching.</li><li>Lead infrastructure and security projects, including Azure migrations, SD-WAN and SASE deployments, and new site implementations.</li><li>Work with IT teams and business stakeholders to deliver infrastructure aligned to business needs.</li><li>Identify opportunities to improve performance, security, automation, and operational efficiency.</li><li>Maintain accurate documentation.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>This role will suit a hands-on Infrastructure Engineer with strong Azure IaaS experience and a broad infrastructure skill set, looking to work across cloud, networking and security technologies.</p><p>Ideal for someone who enjoys solving complex infrastructure problems and balancing L3 support with designing and delivering projects.</p><p><strong>Essential skills and experience: </strong></p><ul><li>Proven experience managing Azure cloud infrastructure within complex environments.</li><li>Hands-on experience with the administration of Windows Server, Active Directory, M365, and Intune.</li><li>Broad experience spanning server, network, and cloud infrastructure.</li><li>Infrastructure projects delivery experience, ideally involving design and implementation.</li></ul><p><strong>Desirable experience: </strong></p><ul><li>Experience with Zero Trust networking, SASE, and SD-WAN.</li></ul><p><strong>Personal qualities: </strong></p><ul><li>Self-motivated and comfortable taking ownership of technical issues and projects.</li><li>Curious and committed to ongoing learning and technical development.</li><li>Collaborative, approachable and able to work effectively within a close-knit team.</li><li>Enjoys troubleshooting, solving problems and improving existing environments.</li></ul><p> </p><p><strong>This is a full-time permanent role offering hybrid working and $140,000 - $150,000 (plus super) - depending on experience. </strong></p><p><strong><em>*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p>Reference Number: 06800-0013524418</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjY3MDc1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>Join this successful Australian Financial Services organisation with 700+ employees where IT is managed entirely in-house and technology is treated as a genuine business enabler.</p><ul><li>Team culture focused on an ownership/accountability mentality, humility, collaboration, knowledge-sharing, and recognition.</li><li>Non-micromanagement leadership style focused on empowering staff to utilise their expertise.</li><li>Highly successful and growing mid-sized Australian organisation.</li><li>Sophisticated IT environment with significant investment in modern technologies and AI.</li><li>IT is full managed in-house in Sydney, creating less restrictions and greater agility.</li><li>Initially office-based to support onboarding/training, with hybrid flexibility available once you're established in the role.</li><li>Newly created role due to growth.</li><li>Impressive Sydney CBD offices.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE </span></strong> </p><p>Newly created Desktop Support role focused on L2/L3 end user support, customer service and communication, as well as project delivery.</p><p>You'll handle escalated tickets from the Service Desk across desktop hardware/software, mobility, network connectivity, meeting rooms, endpoint management, RMM etc.</p><p>Working in a close-knit internal team, teamwork and collaboration are critical as is trust.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Desktop Support</strong> - level 2/3 end user support across desktop hardware/software, laptops, mobile devices, printers, meeting rooms etc.</li><li><strong>Support and Administration - </strong>Microsoft 365, Active Directory, Intune, IAM platform.</li><li><strong>Identity and Access</strong> - troubleshoot MFA, SSO, authentication, and access issues</li><li><strong>RMM </strong>- endpoint monitoring, remote support, patching, and software deployment.</li><li><strong>Endpoint Security - </strong>support endpoint security, patching, and vulnerability remediation.</li><li><strong>Network and Connectivity</strong> - support & troubleshoot network issues - VPN, DNS/DHCP, Wi-Fi connectivity etc.</li><li><strong>ITSM</strong> - manage incidents and service requests through the ITSM and maintain up-to-date documentation and KBA's.</li><li><strong>Project Delivery </strong>- involvement in deployments, upgrades, improvement initiatives etc</li><li><strong>User onboarding/offboarding </strong></li><li><strong>IT Asset Management </strong></li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>This role suits an experienced L2/L3 Desktop Support Engineer who enjoys being the person users rely on to solve problems and deliver a great technology experience, rather than simply closing tickets. </p><p>Ideal if you're seeking a broad role you can take ownership of, work closely with users, develop technically, and contribute to projects.</p><p><strong>You don't need to be an expert in everything, but you should be comfortable supporting the wider Microsoft end-user environment. We're looking for the following: </strong></p><ul><li>Proven L2/L3 Desktop Support experience inside mid-sized corporate organisations with complex IT environments.</li><li>Hands-on experience with the support, troubleshooting, and administration of Microsoft 365, Active Directory, Intune, and Windows OS. </li><li>Some experience with IAM tools - e.g. Entra ID, Okta, Ping Identity etc</li><li>Endpoint Management and RMM experience.</li><li>Competent networking knowledge - TCP/IP, VPN, DNS/DHCP etc.</li><li>Strong troubleshooting and problem-solving skills, combined with a genuine customer-service mindset.</li><li>Clear and confident communicator with a strong sense of professionalism and the ability to support users at all levels.</li></ul><p><strong><span style="text-decoration: underline;">Attitude & personality:</span></strong></p><ul><li>Takes ownership, uses initiative, and follows problems through to resolution.</li><li>Humble, accountable, and comfortable learning from mistakes.</li><li>Proactively looks for opportunities to upskill themselves.</li><li>Strong sense of teamwork, collaboration, and knowledge sharing.</li><li>Friendly, outgoing, and personable.</li><li>Genuinely enjoys getting hands-on to support users and solve their problems.</li></ul><p> </p><p><strong>This is full-time permanent role located in the Sydney CBD (hybrid working) and is offering $100,000 - $110,000 (plus super) + bonus potential. </strong></p><p> </p><p>Reference Number: 06800-0013521164</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjMxMTM5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company:</strong></p><p><br /> Our client has been powering industries around the world since 1899, delivering high-quality gears, couplings, and drive system solutions. This company's success is built on cutting-edge engineering and the dedication of talented people who bring innovation and reliability to everything they do.</p><p><strong>The Role:</strong></p><p><br /> We are seeking a practical and adaptable team member to support and administrate the service side of the business and workshop. In this dynamic position, no day is the same and you will handle a vast range of workshop administration tasks. You'll play a hands-on role in organising events and training sessions, supporting on boarding for new employees, raising purchase orders, managing online portals, and helping the team troubleshoot any outstanding issues. Every day will bring new variety, making this an ideal opportunity for someone who enjoys a changing routine and thrives in a fast-paced, people-focused environment.</p><p>This role is Monday - Friday full-time and based on-site. Starting times can be flexible.</p><p> </p><p><strong>Your Profile:</strong></p><p><br /> You are an organised professional who thrives on variety and enjoys making an impact through efficient day-to-day operations. The ideal candidate:</p><ul><li>Has emotional maturity and a strong work ethic.</li><li>Has excellent communication skills, an eagerness to learn, and an easy-going attitude.</li><li>Is computer literate and has an understanding of the Microsoft Suite, SAP and Salesforce is a bonus.</li><li>Is comfortable working across a range of established systems and processes, including those that require a manual approach.</li><li>Will preferably have experience in a hands-on industry like mining, construction, engineering, manufacturing or service.</li><li>Is able to prioritise tasks and actively create order and structure in their own day.</li><li>Will have a positive disposition and the drive to make the role their own.</li></ul><p>If this sounds like the next step in your administrative career, please apply today!</p><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/QW1iZXIuTmlja3Nvbi42NTY0Ny4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p>We are exclusively engaged with a reputable, Australian-owned organization looking to expand its IT department with the addition of a Systems Administrator. In this role, you'll be working across the entire technology stack of the organisation, supporting both project and BAU requirements.</p><p>The Systems Administrator plays a key role in keeping the technical environment secure, stable and running smoothly. Working closely with the Senior Systems Administrator, you'll troubleshoot and resolve escalated tickets while monitoring, maintaining and supporting systems and networks.</p><p>This is a great opportunity to build your technical expertise while working with enterprise-grade systems and technology!</p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage and support the administration and maintenance of IT infrastructure, including performing regular health checks, patching, basic upgrades, and routine maintenance tasks with enterprise grade systems and technology.</li><li>Respond to and troubleshoot technical issues raised to the Level 3 service queue, ensuring operational stability while escalating more complex issues to senior staff when necessary.</li><li>Participate in and support continuous improvement efforts to maintain stable, scalable, and secure IT systems.</li><li>Learn and assist with backups, disaster recovery processes, and performance monitoring tasks as part of building a solid foundational knowledge of system administration.</li><li>Maintain comprehensive documentation of IT systems, configurations, processes, and resolutions to promote operational continuity and team knowledge sharing.</li><li>Provide on call technical support when required.</li></ul><p><strong>Key Requirements:</strong></p><ul><li>Enterprise level exposure to the following: VMware, Windows Server, Citrix, M365, FortiGate, Aruba, Active Directory, DNS, and DHCP.</li><li>Exposure to system administration tasks such as configuration and routine troubleshooting, with eagerness to further develop technical expertise.</li><li>Strong problem-solving and communication skills to contribute effectively to team collaboration and project efforts.</li><li>Understanding of IT operational requirements for production environments, including the importance of service continuity, disaster recovery, and proactive monitoring.</li></ul><p><strong>Key Benefits:</strong></p><ul><li>Stable environment with a strong team culture and high tenure.</li><li>Gain hands-on exposure to system design, deployments, and infrastructure projects, gradually increasing involvement in project-oriented tasks.</li><li>Career growth opportunities within an expanding organization.</li><li>Collaborative culture where you can be involved in decision making.</li></ul><p><strong>Apply Today:</strong></p><p>If you'd like to discuss the opportunity in confidence, please contact Sophia Jones at [email protected].</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjU1NDc2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">