<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>Join this successful Australian Financial Services organisation with 900+ employees where IT is managed entirely in-house and technology is treated as a genuine business enabler.</p><ul><li>Team culture focused on ownership/accountability, humility, collaboration, knowledge-sharing, and recognition.</li><li>Non-micromanagement leadership style focused on empowering staff to utilise their expertise.</li><li>Sophisticated IT environment with significant investment in modern technologies and AI.</li><li>Technology is full managed in-house in Sydney, creating less restrictions and greater agility.</li><li>Initially office-based to support onboarding/training, with hybrid flexibility available once you're established in the role.</li><li>Newly created role due to growth.</li><li>Impressive Sydney CBD offices.</li></ul><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT</span></strong></p><p>Newly created L2/L3 End User Support Engineer role focused on the resolution of complex technical escalations, customer service and communication, as well as project delivery.</p><p>Working in a close-knit internal IT team, mutual accountability, collaboration, and trust are critical.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Advanced L2/L3 End User Support</strong> - across Microsoft Desktop environments, desktop hardware, mobile devices, printers, meeting rooms etc.</li><li><strong>Support and Administration - </strong>Microsoft 365, Active Directory, Intune, IAM platform.</li><li><strong>Identity and Access</strong> - troubleshoot MFA, SSO, authentication, and access issues</li><li><strong>RMM </strong>- endpoint monitoring, remote support, patching, and software deployment.</li><li><strong>Endpoint Security - </strong>support endpoint security, patching, and vulnerability remediation.</li><li><strong>Network and Connectivity</strong> - support & troubleshoot network issues - VPN, DNS/DHCP, Wi-Fi connectivity etc.</li><li><strong>ITSM</strong> - manage incidents and service requests and maintain up-to-date documentation and KBA's.</li><li><strong>Project Delivery </strong>- involvement in EUC related deployments, upgrades, improvement initiatives etc</li><li><strong>User onboarding/offboarding </strong></li><li><strong>IT Asset Management</strong></li></ul><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Suitable for a technically strong L2/L3 End User Support Engineer who enjoys being the person users rely on to solve complex escalations and deliver a great technology experience, rather than simply closing tickets. </p><p>Ideal if you're seeking a broad role that you can take ownership of, while continuing to develop technically and contribute to projects.</p><p><strong>You don't need to be an expert in everything, but you should be comfortable supporting the wider Microsoft end-user environment. We're looking for the following: </strong></p><ul><li><strong>Strong L2-L3 EUC troubleshooting skills</strong> - including root-cause analysis and independent problem resolutions.</li><li><strong>Advanced Windows Desktop troubleshooting </strong>- including Microsoft 365 administration, support, and troubleshooting.</li><li><strong>Active Directory</strong> - strong administration & troubleshooting skills, including Group Policy, DNS integration, user & group management, permissions, authentication, and domain-related issues.</li><li><strong>SharePoint </strong>- Strong SharePoint Online administration and troubleshooting experience, including site management, permissions, access issues, document libraries, sharing policies, OneDrive integration and migration activities.</li><li><strong>Endpoint Management and RMM - </strong>including patching, deploying updates, application packaging, monitoring/alerting, remote access troubleshooting etc.</li><li><strong>Identity - </strong>SSO, MFA and experience with Identity tools</li></ul><ul><li><strong>Competent networking fundamentals</strong> - VPN, DNS/DHCP</li></ul><p><strong><span style="text-decoration: underline;">Attitude & personality: </span></strong></p><ul><li>A proactive mindset, with the ability to identify improvements, take ownership and contribute beyond day-to-day ticket resolution.</li><li>Humble, accountable, and comfortable learning from mistakes.</li><li>Strong sense of teamwork, collaboration, and knowledge sharing.</li><li>Excellent communication and customer-service skills with a strong sense of professionalism.</li><li>Friendly, outgoing, and personable.</li><li>Genuinely enjoys getting hands-on to support users and solve their problems.</li></ul><p><strong>This is full-time permanent role located in the Sydney CBD (hybrid working) and is offering $100,000 - $110,000 (plus super) + bonus potential. </strong></p><p>Reference Number: 06800-0013538295</p><p>This is a hybrid position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjI2NTU2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>Our client is a skilled and dedicated organisation focused on delivering quality construction projects with integrity and a commitment to excellence. They're looking for an experienced Support Analyst with a strong foundation in system administration. The position requires strong technical troubleshooting skills, effective communication, disciplined adherence to change management, and the ability to work both independently and collaboratively within a national IT team. Join a team where you'll have the opportunity to take ownership of your workload and play an active role in decision-making!</p><p><strong>Key Responsibilities:</strong></p><ul><li><strong>Desktop Support:</strong> Provide L1/L2 support across hardware, software, Microsoft 365, mobile devices and network connectivity.</li><li><strong>Systems Administration:</strong> Maintain Windows servers, virtual environments, Active Directory, Microsoft 365 and routine administrative scripts.</li><li><strong>Backup and Recovery:</strong> Monitor backups, troubleshoot failures and assist with restore testing and disaster recovery.</li><li><strong>Network Management:</strong> Monitor and maintain network infrastructure, troubleshoot connectivity issues and coordinate ISP support.</li><li><strong>Security and Compliance:</strong> Monitor security alerts, manage patching, remediate vulnerabilities and assist with incident response.</li><li><strong>Documentation and Reporting:</strong> Maintain technical documentation, health checks, support tickets and compliance reports.</li><li><strong>Site and Project Support:</strong> Deploy and maintain IT equipment across Queensland sites while contributing to infrastructure and security projects.</li></ul><p><strong>Key Requirements:</strong></p><ul><li>3-5 years of experience in desktop support and/or junior systems administration, including hands-on exposure to server, network, and backup environments.</li><li>Working knowledge of Active Directory, Group Policy, and user account management, including creating and troubleshooting GPOs.</li><li>Hands-on experience administering Windows Server in a production environment.</li><li>Working knowledge of VMware vSphere or similar virtualisation platforms.</li><li>Experience monitoring backups and performing restores (Datto BCDR or similar).</li><li>Solid understanding of networking concepts (TCP/IP, DNS, DHCP, VLANs, VPN, Wi-Fi) and experience supporting enterprise firewalls and switching.</li><li>Current Australian driver's licence and access to a personal vehicle.</li></ul><p><strong>Key Benefits:</strong></p><ul><li>Join a growing Australian owned organisation where your ideas are valued, achievements are recognised, and career progression is encouraged.</li><li>Join a team where you'll have the opportunity to take ownership of your workload and play an active role in decision-making.</li></ul><p><strong>Apply Today:</strong></p><p>If you'd like to discuss the opportunity in confidence, please contact Sophia Jones at [email protected].</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjkzNDU0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE OPPORTUNITY: </span></strong></p><p>Join an established Not-for-Profit employs 1000+ staff and delivers critical, life-changing services to thousands of Australians every day.</p><p>This newly created role offers the opportunity to move beyond reactive Desktop Support into a more proactive, IT service improvement focused position.</p><ul><li><strong>Variety</strong> - a mix of hands-on technical support, site visits, and projects.</li><li><strong>Ownership</strong> - identify recurring issues, get to the root cause and implement lasting solutions rather than simply closing tickets.</li><li><strong>Autonomy</strong> - manage your own schedule and take ownership of outcomes across multiple locations.</li><li><strong>Benefits</strong> - company car available for site visits, hybrid working.</li><li><strong>Location</strong> - Parramatta</li><li><strong>Salary</strong> - $85,000 - $95,000 +super + NFP salary packaging benefits (circa $5 extra).</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT </span></strong></p><p>As the primary onsite IT contact across multiple locations in Greater Sydney, you'll provide hands-on L2 Support while building relationships with users and identifying opportunities to improve IT service delivery.</p><p>You'll spend much of your time visiting sites, understanding their specific IT challenges and working with internal IT teams to resolve technical issues and prevent recurring problems. Alongside day-to-day support, you'll contribute to technology projects.</p><p><strong>Responsibilities: </strong></p><ul><li><strong>Desktop Support</strong> - provide onsite and remote L2 support, diagnosing and resolving issues involving desktop hardware/software, mobile devices, printing, AV/VC, network devices and connectivity.</li><li><strong>Onsite Field Support</strong> - travel to multiple office locations across Greater Sydney to provide hands-on technical support and build relationships with users. </li><li><strong>IT Service Improvement </strong>- understand the needs and pain points of each site, identify opportunities for improvement and proactively implement solutions that enhance IT service delivery.</li><li><strong>Problem Management </strong>- investigate recurring incidents, uncover underlying technical causes, and implement permanent fixes to prevent repeat issues. </li><li><strong>Technical Problem Solving</strong> - collaborate with internal IT teams to resolve complex technical issues.</li><li><strong>Project Delivery</strong> - support hardware and software roll outs, upgrades, new site set ups, office relocations, and IT asset procurement.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED EXPERIENCE / KNOWLEDGE / BACKGROUND / QUALITIES: </span></strong></p><p>Suitable for a Desktop Support Engineer who enjoys the building relationships through onsite field work and implementing lasting solutions that improve IT service delivery, over simply closing tickets and moving on.</p><p>Ideal if you're at your best when meeting people in-person and when given the autonomy to manage your own schedule. </p><p><strong>Skills & experience: </strong></p><ul><li>Proven L2 Desktop Support experience in complex, multi-site environments.</li><li>Hands-on experience with the support and troubleshooting of Microsoft 365, Entra ID, Intune, Windows OS, desktops, laptops, mobile phones, printers etc. </li><li>Experience supporting hardware and software rollouts, upgrades or site setups.</li><li>Full Australian driver's license and comfortable driving to sites (company car available).</li><li>Interest in being involved in a purpose driven Not-for-Profit.</li></ul><p><strong>Attitude & personality:</strong></p><ul><li>Outgoing 'people person' enjoys in-person interaction with end users to understand and then proactively address their needs.</li><li>Good analytical and problem-solving skills.</li><li>Self-motivated with strong organisational skills.</li><li>Friendly and approachable with excellent communication & customer-service skills.</li><li>Eager to build presence, form relationships, and become the 'face of IT'.</li><li>Professional presentation.</li></ul><p> </p><p><strong>This is a full-time permanent role located in Parramatta and is offering $85,000 - $90,000+super + NFP salary packaging benefits (depending on experience). </strong></p><p><strong><em>*Please note, full unrestricted permanent Australian working rights are required to be considered for this position and successful applicants will be contacted. </em></strong></p><p><strong><span style="text-decoration: underline;"> </span></strong></p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: 06800-0013528579</em></p><h4><strong>This is an hybrid position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjk0MjcxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">THE COMPANY</span></strong></p><p>This company is an established and highly regarded Professional Services firm with a 60+ year history and 300+ employees across multiple Australian offices.</p><p><strong>What's on offer? </strong></p><ul><li>Potential to progress towards a lead role in Sydney over time.</li><li>Ongoing training, mentoring, and professional development.</li><li>The opportunity to broaden your technical responsibilities and develop your leadership capabilities.</li><li>Exposure to technology projects, upgrades, and service improvements.</li><li>Free daily breakfast and barista coffee.</li><li>Free gym memberships and health insurance discounts.</li><li>Amazing Sydney CBD office.</li><li>$90,000 - $100,000 (including super) - depending on experience.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">THE ROLE </span></strong> </p><p>As the Desktop Support Analyst, you'll provide high-touch end user support to the Sydney office - including senior stakeholders and VIPs. </p><p>Working within a small local team in Sydney (and alongside the broader national IT team), you'll combine hands-on in-person user support with project involvement and ongoing improvements.</p><p>This is an opportunity to become a trusted, visible member of the IT function, building relationships across the office while helping deliver a high-quality IT experience to end users.</p><p><strong>Responsibilities</strong>:</p><ul><li>Provide Level 1 & Level 2 support across Windows, Microsoft 365, desktop hardware, mobile devices, printers, business applications and network connectivity.</li><li>Deliver high-touch, face-to-face and remote support to employees and senior stakeholders.</li><li>Set up and troubleshoot meeting room technology, including AV and video conferencing.</li><li>Manage user onboarding and offboarding.</li><li>Assist with security improvements, vulnerability remediation and incident follow-up.</li><li>Support the adoption of AI tools and practices across the business.</li><li>Contribute to hardware and software rollouts, upgrades, configurations and other technology projects.</li><li><span style="text-decoration: underline;">Full time in-office</span> working 10am - 6:30pm.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p>Suitable for a Desktop Support Analyst who enjoys working directly with users, solving problems and delivering a positive customer experience.</p><p>You'll be comfortable in a corporate environment, confident dealing with stakeholders at different levels, and take pride in being someone people can rely on when they need IT support.</p><p>Ideal if you are looking to broaden your skills and take on greater responsibility, with the potential to progress towards a lead role over time.</p><p><strong>Skills & experience: </strong></p><ul><li>Proven experience in IT Support or Desktop Support within a corporate or professional environments.</li><li>Strong troubleshooting experience across Microsoft 365, Windows OS, laptops, desktop hardware, and iOS devices.</li><li>Experience supporting meeting room technology, including AV and videoconferencing.</li><li>Experience providing high touch support to VIPs or senior stakeholders.</li></ul><p><strong>Personal qualities </strong></p><ul><li>Strong customer service mindset and a genuine interest in helping people.</li><li>Confident communicator who can build relationships and establish credibility across the business.</li><li>Proactive problem-solver who takes ownership of issues through to resolution.</li><li>Professional, reliable and comfortable being the face of IT for the Sydney office.</li><li>A collaborative team player who is comfortable working full-time in the office.</li></ul><p><strong><em>This is a full-time permanent</em></strong><strong><em> role located in the Sydney CBD and is offering $90,000 - $100,000 (including super) - depending on experience. </em></strong></p><p><strong><em>Note: unrestricted permanent Australian working rights (PR or citizenship) are required to be considered for this position and successful applicants will be contacted. </em></strong></p><p>Reference Number: 06800-0013532504</p><p>This is an on-site position.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjM4Nzk2LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>The Company</strong></p><p>Our client is one of Australia's most highly regarded not-for-profit organisations, offering a collaborative and supportive environment with excellent opportunities for professional growth and development.</p><p> </p><p><strong>The Role</strong></p><p>As the Systems Administrator, you will support and maintain the organisation's Modern Workplace and Cloud environment. Acting as an escalation point for Level 2 support, you will troubleshoot complex technical issues while contributing to projects focused on improving cloud infrastructure, systems and security.</p><p>More specific duties are highlighted below:</p><ul><li>Managing Microsoft 365, Intune and MDM.</li><li>Supporting Entra ID and IAM.</li><li>Maintaining and administering Azure environments.</li><li>Contributing to Modern Workplace and Cloud projects.</li><li>Troubleshooting complex issues and improving system performance.</li><li>Experience with VMware.</li><li>Highest point of escalation.</li><li>Strong communication and problem-solving skills.</li></ul><p> </p><p><strong>What's on offer?</strong></p><ul><li>Join one of Australia's most admired not-for-profit organisations.</li><li>Exposure to modern Microsoft Cloud technologies.</li><li>A varied role combining technical support and project work.</li><li>Collaborative and supportive team environment.</li></ul><p>This position is hiring immediately, so if you're interested, apply below. For more information, please call 03 9691 3661.</p><p> </p><p><strong>Ref:06810-0013530931LR</strong></p><p>Robert Half Ltd is committed to equal opportunity and values diversity. We do not discriminate on the basis of categories protected under local law</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/Tm9hbS5NaWxlaWtvd3NraS41MDIxNy4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">