5 results for Document Controller jobs

Administration & Customer Support Officer

Melbourne CBD, Victoria
remote
Contract/Temporary
34 - 36 AUD / Hourly
About the CompanyOur client is a family-owned fleet management organisation located on St Kilda Road. With an operations team of 12, they endorse a hands on & collaborative environment with fantastic learning & development opportunities. They are continuing to grow and so require an Administration & Customer Support Officer to support their Fleet Management & Settlements teams.Please note the organisation will be moving into a new office in the CBD in July this year. About the RoleWorking across both the Fleet Management & Settlements teams, this role Is integral to the success of the business and smooth running of operations. This is a complex industry that requires the ability to grasp a variety of concepts, so a switched on and detail-oriented nature is essential. Your role will be a mix of Administration, Accounts and Customer Support.This is a temporary role commencing ASAP and for the right candidate it has the view to convert into a long term permanent position. They operate Monday-Friday, 38-hour week, 3 days in office + 2 from home per week (once training is complete). DutiesSome of your key duties will include:<ul><li>Processing client reimbursements and lease settlements in the system</li><li>End of lease account reconciliations</li><li>Responding to customer enquiries via phone and email, resolving any frustrations or disputes</li><li>Forwarding Payout letters to customers and responding to payout enquiries</li><li>General administrative tasks and projects wherever required</li></ul> Skills & ExperienceTo be a successful candidate you must have:<ul><li>Previous experience in an Administrative role - 2/3 years minimum </li><li>Previous experience providing exceptional Customer Service</li><li>A system and technology savvy approach</li><li>Exceptional attention to detail, initiative & adaptability</li><li>Have full working rights in Australia</li><li>Be immediately available to start!</li></ul> Culture & Benefits<ul><li>Hybrid working model offered!</li><li>Be part of a stable and growing business!</li><li>Opportunity to convert into a permanent long-term position!</li></ul> Apply TodayPlease send your resume by clicking on the apply button. Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a> Job Reference No: 06810-0013441609KBBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/a3Jpc3RhLmJlbm5ldHQuNTgyMTguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-05-21T05:13:13Z

Customer Service Team Leader

Bondi Junction, New South Wales
remote
Contract/Temporary
40 - 40 AUD / Hourly
<table width="680"><tbody><tr><td width="507">The Company<ul><li>Join a well-established tourism business based in Bondi Junction, Sydney 2022</li><li>Be part of a customer-focused organisation that creates memorable travel and tourism experiences</li><li>Work within a collaborative and energetic team environment where service excellence is a priority</li><li>Enjoy a role with variety, pace, and the opportunity to make a genuine impact on both customers and team performance</li><li>Competitive pay rate of $40 per hour + super</li></ul> The Role<ul><li>Lead, coach, and support a customer service team to deliver outstanding service across customer enquiries and bookings</li><li>Drive a positive team culture focused on accountability, collaboration, and high performance</li><li>Monitor daily operations to ensure service levels, response times, and customer expectations are consistently met</li><li>Assist with escalation management, providing timely and professional resolution to more complex customer issues</li><li>Train and onboard new team members, while identifying ongoing development opportunities across the team</li><li>Review processes and workflows to improve efficiency, service delivery, and the overall customer experience</li><li>Work closely with internal stakeholders to ensure smooth coordination across bookings, customer communication, and service outcomes</li><li>Prepare reports, track team performance, and provide insights to support continuous improvement</li></ul> About You<ul><li>Previous experience in a Customer Service Team Leader or similar supervisory role</li><li>Strong background in customer service, ideally within tourism, travel, hospitality, or a fast-paced service environment</li><li>A confident people leader who can motivate, mentor, and bring out the best in others</li><li>Excellent communication skills, with the ability to handle customer concerns professionally and empathetically</li><li>Highly organised with the ability to manage competing priorities and support day-to-day team operations</li><li>Process-driven and solutions-focused, with a continuous improvement mindset</li><li>Comfortable working in a dynamic environment where no two days are the same</li><li>A hands-on team player who leads by example and is passionate about delivering exceptional customer experiences</li></ul> Reference Number: 06800-0013403286. This is a hybrid position.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/aGVucnkud29vLjUyNTE3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-13T02:21:16Z

Receptionist

Melbourne CBD, Victoria
remote
Contract/Temporary
35 - 36 AUD / Hourly
The CompanyOur client is a luxury boutique located in Melbourne CBD. The are seeking two part time Receptionists on a temporary bases, commencing immediately with the potential of extension. The RoleThis is a hands-on Receptionist role responsible for providing exceptional front-of-house support within a luxury boutique environment, ensuring every client receives a warm and professional experience from arrival through to collection. Our client is looking to fill two reception roles: Option One - Monday and Tuesday: 10am - 4pm Option Two - Thursday and Friday: 11am - 5pm DutiesOperating on a dual Reception desk, some of your duties will include:<ul><li>Meeting and greeting clients and ensuring a professional client experience</li><li>Managing incoming phone calls and responding to general enquiries</li><li>Coordinating bookings, appointments, and collection schedules</li><li>Handling payments and maintaining accurate records</li><li>Maintaining the presentation and standard of the reception area</li><li>Liaising with couriers and assisting with invoice reconciliation</li><li>Assisting with day-to-day boutique operations as required</li></ul> Your ProfileTo be successful you must have:<ul><li>Previous customer service experience within a professional or client-facing environment - essential</li><li>Strong communication and interpersonal skills with the ability to build rapport easily</li><li>Proficiency across Microsoft Office programs</li><li>A polished, professional, and well-presented nature</li><li>Strong manners and a high level of professionalism when interacting with clients and stakeholders</li></ul> Apply TodayPlease send your resume by clicking on the apply button.Reference Number: 06810-0013444882BSBy clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/YmVuLnNjaG9sZWZpZWxkLjcyMzIyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
2026-05-28T06:54:03Z

Customer Service Representative / Officer

Sydney CBD, New South Wales
remote
Contract/Temporary
31 - 32 AUD / Hourly
Customer Service Representative / Officer The Company<ul><li>Join a growing parcel and logistics company based in Sydney CBD 2000.</li><li>Be part of a fast-paced business that keeps deliveries moving and customers informed.</li><li>Work with a supportive team that values service, reliability, and teamwork.</li></ul> The Role<ul><li>We're looking for a personable Customer Service Representative / Officer to support customers with parcel and delivery enquiries.</li><li>Handle phone and email enquiries, providing clear, timely, and professional support.</li><li>Assist with tracking updates, delivery issues, and general customer requests.</li><li>Work closely with internal teams to resolve issues and keep customers updated.</li><li>Maintain accurate records and deliver a positive experience with every interaction.</li></ul> About You<ul><li>Previous experience in customer service or a similar support role.</li><li>Strong communication skills and a calm, professional approach.</li><li>Organised, adaptable, and confident managing a busy workload.</li><li>Solutions-focused with a genuine commitment to helping customers.</li><li>A team player who enjoys working in a fast-moving environment.</li></ul> This is a hybrid position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/RW1pbGkuUGV0cnVzZXZpYy41ODgwMS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
2026-05-07T00:43:06Z

Customer Service - Projects

East Perth, Western Australia
remote
Contract/Temporary
37 - 40 AUD / Hourly
The CompanyGuided by a longstanding spirit of community and collaboration, our client works closely with affiliated corporations and enterprises to support its beneficiaries and uphold their interests and vision. This organisation's commitment is to ensure the wellbeing of their stakeholders, both now and for generations to come. The RoleThis is a Monday - Friday role based on-site in East Perth. This is a temporary opportunity for 3 months with the possibility to extend, we urge those immediately available with full working rights to apply.As a Customer Service Officer, you will be responsible for supporting the Project Manager with the rollout of 3-4 oncoming projects and developments.Key duties include:<ul><li>Provide frontline customer service support for multiple project rollouts, responding to incoming phone calls and managing a high volume of enquiries.</li><li>Manage a diverse range of inbound calls from stakeholders, including Indigenous Traditional Owners, with professionalism, empathy, and cultural sensitivity.</li><li>Act as a key point of contact for project-related enquiries, delivering timely, professional, and accurate information to stakeholders.</li><li>Handle administrative tasks associated with project activity, including issuing paperwork, maintaining records, and supporting general project administration.</li><li>Respond to enquiries of varying complexity, including managing challenging or emotionally charged conversations and addressing detailed questions.</li><li>Ensure all enquiries are documented, actioned, and escalated appropriately to support smooth project delivery.</li></ul> Your ProfileWe are looking for someone who demonstrates strong cultural competency, empathy, customer service and organisational abilities, capable of handling varied priorities efficiently.Excellent written communication skills are essential. The ideal candidate acts with professionalism, integrity, and discretion, and can build positive working relationships across teams.If this sounds like the next step in your customer service and administrative career - please apply today!Reference Number: (60090-0013428260) This is an on-site position.By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/bWFkZGlzb24ubWF0dGhld3MuMjgyMDAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
2026-05-05T08:23:40Z