<table width="680"><tbody><tr><td width="507"><p>A leading national organisation is seeking an experienced <strong>Technology Resilience Manager</strong> to strengthen its enterprise risk capability and play a key role in driving technology and cyber resilience across the business. This is a second-line risk position that provides independent oversight, challenge, and insight into the organisation's technology risk posture.</p><p>Working within the Group Risk & Resilience function, you will help shape a growing Centre of Excellence that partners closely with technology and security leaders while maintaining the independence required of a Line 2 function. Your work will influence strategic decision-making, uplift resilience, and support the organisation's long-term digital aspirations.</p><p><strong>About the Role</strong></p><p>As the Technology Resilience Manager, you will:</p><ul><li>Provide independent Line 2 oversight of technology and cyber risk management practices.</li><li>Assess and challenge disaster recovery capabilities, technology resilience, and IT continuity arrangements.</li><li>Review technology third-party risks, cloud provider security, and software supply chain controls.</li><li>Develop and maintain technology risk frameworks, methodologies, metrics, and reporting tools.</li><li>Monitor the technology threat landscape and assess organisational exposure to emerging risks.</li><li>Deliver value-adding insights through a "Risk-as-a-Service" model within the Risk Centre of Excellence.</li><li>Collaborate with IT, Cyber Security, and Digital teams while ensuring Line 2 independence.</li></ul><p>This is a highly influential role that requires strong technical awareness, sound judgement, and the ability to provide credible challenge that improves decision-making without creating unnecessary friction.</p><p><strong>Key Responsibilities</strong></p><ul><li>Conduct independent reviews of technology risk assessments, controls, and treatment plans.</li><li>Challenge vulnerability management, patching, data protection, and security control effectiveness.</li><li>Review DR plans, backup capabilities, testing scope, and resilience of critical systems.</li><li>Assess technology vendors, managed service providers, and cloud security arrangements.</li><li>Establish and maintain Line 2 technology risk assessment tools, standards, and taxonomies.</li><li>Track regulatory changes, industry incidents, and relevant threat intelligence.</li><li>Provide clear reporting on technology risk trends, themes, and emerging concerns.</li></ul><p><strong>About You</strong></p><p><strong>Qualifications</strong></p><ul><li>Bachelor's degree in IT, Computer Science, Cyber Security, or related field.</li><li>Cyber security certifications (e.g. CISSP, CISM, CRISC) highly desirable.</li><li>Risk management or cloud security certifications beneficial.</li></ul><p><strong>Experience</strong></p><ul><li>5+ years' experience in technology risk or cyber security with at least 3 years in Line 2 or assurance roles.</li><li>Strong understanding of technology control frameworks (NIST, ISO 27001, CIS).</li><li>Demonstrated experience assessing cloud, hybrid infrastructure, and modern architectures.</li><li>Knowledge of regulatory requirements such as CPS 234 (advantageous).</li><li>Background in disaster recovery, resilience testing, and vulnerability management.</li></ul><p><strong>Capabilities</strong></p><ul><li>Ability to translate technical risks into clear business impacts.</li><li>Strong analytical and critical thinking skills.</li><li>Effective stakeholder engagement and influencing abilities.</li><li>Independence, professional scepticism, and the confidence to escalate issues.</li><li>Excellent written communication and documentation skills.</li></ul><p><strong>Why Apply?</strong></p><ul><li>Join a respected national organisation with a strong purpose-driven culture.</li><li>Play a pivotal role in shaping a maturing technology resilience capability.</li><li>Work across a diverse technology environment with modern cloud-first initiatives.</li><li>Influence strategic decisions and uplift resilience across the enterprise.</li></ul><p> </p><h4><strong>This is a </strong>hybrid position</h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuMTg4NjQuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p> </p><p>Robert Half is working exclusively with a leading organisation with a strong presence across Australia and the Asia-Pacific region. Renowned for innovation and digital transformation, the business is investing heavily in technology to support growth and operational excellence. You'll join a progressive environment that values collaboration, leadership, and delivering impactful technology solutions.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p> </p><p>This is a newly created role, reporting into the CTO as a User Experience Manager, you would be responsible for managing and leading the End User Experience function to deliver a consistently superior customer service with a focus on seamless, intuitive and productive employee experience when interacting IT Service Management (ITSM) digital tools, services and support provide by the group business solutions to the clients stakeholders.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage, measure and report on the overall performance of End User experience function</li><li>Manage and lead the day-to-day operations of the Service Desk and Desktop Support functions.</li><li>Deliver continuous improvements aimed at providing superior IT customer experience internally</li><li>Plan and manage the full lifecycle of all End User Hardware devices with the End User Hardware partner.</li><li>Fulfil the Business Owner role for the ServiceNow platform and MyIT front-end for GBS.</li><li>Manage and champion</li><li>A customer focused service-oriented framework.</li><li>Major IT Incident Management, Request Management and Deployment Management, updating as required.</li><li>IT Change Enablement, ensuring all IT changes are undertaken in accordance with policy and process, prior to implementation. Ensuring appropriate levels of Stakeholder communications.</li><li>Establish and enforce Service Desk and Desktop Support service level agreements.</li><li>Assisting with managing an effective Risk and Vendor Management processes.</li><li>Engage with Cyber Security team to manage operational risk in IT processes and platforms</li><li>Manage and lead the implementation of service and process improvements to ensure that ITSM systems and tools continue to meet our clients requirements.</li><li>Identify opportunities for continuous improvement across IT, through the Process Improvement team, to move suitable tasks from onshore teams to the offshore based team to drive key efficiencies.</li><li>Conduct regular customer feedback surveys, planning any remediation steps to improve customer service.</li><li>Maintaining effective engagement with Business Unit and IT stakeholders.</li><li>Inspire and develop the team into a high performing function ensuring a consistent customer focused service-oriented approach</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Strong customer experience focus</li><li>Experience in ITSM framework and Service Delivery</li><li>Able to work across multiple business units, with at times competing demands</li><li>Strong Excel, Word, Teams and SharePoint skills</li><li>Strong communication and analytical skills</li><li>Strong ability to manage cost center budgets and reporting</li><li>Ability to coach team members on good IT Service Delivery practice and governance</li><li>Ability to develop and maintain Service Delivery performance reporting against a set of Key Performance Indicators (KPIs)</li><li>Ability to hold Vendors/Partners to account</li><li>Strong governance and risk management experience</li><li>Able to work with a hybrid team, spread geographically</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p> </p><p>Please send your resume by clicking on the apply button or email James Carr on <a href="mailto:[email protected]">[email protected]</a></p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013347790 JC</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFtZXMuY2Fyci45NzIyOC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<table width="680"><tbody><tr><td width="507">Solution Delivery Manager - Logistics Technology Leadership<br /> <br /> Are you an accomplished technology leader with a passion for solving complex business challenges? Our client, a major logistics organisation, is seeking a seasoned Solution Delivery Manager to spearhead their solution delivery function, reporting directly to the CIO. This pivotal role is the bridge between technology and business strategy, driving innovation across the enterprise's technology landscape.<br /> <br /> As Solution Delivery Manager, you will:<br /> <br /> · Establish and lead the Solution Delivery function, developing high-performance team culture.<br /> <br /> · Translate organisational strategy into robust technology delivery plans, supporting both BAU and project environments.<br /> <br /> · Oversee architecture and solution design processes, ensuring scalability, integration, and maintainability.<br /> <br /> · Manage the full lifecycle of business applications and data assets, including upgrades, enhancements, and compliance.<br /> <br /> · Partner with Technology Manager and PMO to ensure operational readiness for new solutions.<br /> <br /> · Serve as the go-to leader for solution design and execution, regularly driving continuous improvement.<br /> <br /> · Foster strong relationships with stakeholders, acting as a key liaison between business and technology.<br /> <br /> · Develop, monitor, and control budgets, ensuring resources are allocated optimally.<br /> <br /> · Implement governance, risk management, and compliance standards to meet regulatory requirements.<br /> <br /> · Champion innovation, service excellence, and capability development within your team and across the organisation.<br /> <br /> <br /> <br /> Experience and Skills Required:<br /> <br /> · Degree in Computer Science, Information Technology, Cybersecurity or related field, or equivalent experience.<br /> <br /> · Minimum 5 years' track record in solution delivery, technical delivery, or architecture in complex environments.<br /> <br /> · Proven success in leading cross-functional teams to achieve strategic outcomes.<br /> <br /> · Extensive experience with modern collaboration platforms, cloud-based environments, and enterprise applications.<br /> <br /> · Strong technical background in architecture, business systems, and integrations.<br /> <br /> · Sound understanding of IT governance frameworks, regulatory standards, and risk management.<br /> <br /> · Project management and strategic planning abilities.<br /> <br /> · Stakeholder engagement, excellent communication, and negotiation skills.<br /> <br /> · Current minimum C Class driver's license; ability to obtain Maritime Security Identification Card (MSIC).<br /> <br /> <br /> <br /> Desirable Attributes:<br /> <br /> · Industry-recognised certifications (TOGAF, ITIL, Agile, PRINCE2, PROSCI).<br /> <br /> · Experience with small, agile teams and hybrid delivery models.<br /> <br /> · Technical hands-on skills with software, integrations, and data governance.<br /> <br /> · Insight into change management, organisational design, PMO, and service delivery best practices.<br /> <br /> · Strong analytical, critical thinking, and adaptability to change.<br /> <br /> · Logistics or related industry experience is a plus.<br /> <br /> <br /> <br /> Why apply? Join a forward-thinking organisation committed to operational excellence and technology innovation. You will influence strategic decisions, drive meaningful change, and help shape the future of logistics across the business<br /> <br /> Ready to lead? Apply today to take the next step in your technology leadership career. For a confidential conversation, contact the Robert Half Technology team.<br /> <br /> <br /> <br /> Apply Today<br /> <br /> Please send your resume by clicking on the apply button.<br /> <br /> <br /> <br /> <br /> <br /> Reference Number: (Input Job Order no.)<br /> <br /> This is a hybrid position.<br /> </td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Z3JhY2UubWNnaW5sZXl0aG9tYXMuMzcwNTUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><span style="text-decoration: underline;">THE COMPANY: </span></strong></p><p> </p><p>This company is an Australian IT Managed Service Provider that services the SMB market in Sydney.</p><ul><li>Northern Beaches / Forest District office location - free parking.</li><li>Broad and varied hands-on role in close-knit team environment.</li><li>Ongoing training, paid certifications.</li><li>Career path towards a tech lead / team lead.</li><li>Focus on supporting smaller business customers.</li><li>Hybrid working - once trained up and passed probation.</li></ul><p> </p><p><strong><span style="text-decoration: underline;">ROLE SNAPSHOT: </span></strong></p><p>Responsible for providing Level 1 & 2 IT Helpdesk support and monitoring to various SMB customers - onsite and remote.</p><p>You'll undertake a very broad role involving support & troubleshooting, systems administration, and security for small businesses.</p><p>Working in a close-knit team with the company Director to support the businesses continued expansion. </p><p> </p><p><strong><em>Key elements of the role: </em></strong></p><ul><li>Level 1 & 2 IT Helpdesk Support to troubleshoot and resolve desktop hardware/software, server, and network issues for SMB customers.</li><li>Support & configure Microsoft 365 - Azure AD, Exchange Online, SharePoint, Teams, Entra ID, Intune etc.</li><li>Windows Server monitoring, support, and management</li><li>Firewall configuration - Sophos</li><li>Monitor remote management platforms</li><li>Support DR and backups.</li><li>Support & manage security tools such as ThreatLocker & SentinelOne.</li><li>Interact with vendors and 3<sup>rd</sup> parties to resolve issues.</li><li>Support customers via phone, email and onsite.</li><li>On-site visits to customers (company car is available).</li></ul><p> </p><p><strong><span style="text-decoration: underline;">REQUIRED BACKGROUND / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES </span></strong></p><p> </p><p>Suitable for a self-sufficient and proactive IT Support professional capable of taking the initiative and who prides themselves on their customer service abilities.</p><p>Ideal if you enjoy working in smaller company environments and live in and around the North Beaches or Forest District and are seeking looking for a challenging role closer to home.</p><p> </p><p><strong><em>The following is required: </em></strong></p><ul><li>Proven L1 & L2 IT Helpdesk support experience across Microsoft technologies, incl M365.</li><li>Capable of troubleshooting IT issues across desktop hardware/software, network connectivity, printers, servers etc.</li><li>Interest in cyber security.</li><li>Demonstrate the ability to proactively take the initiative for self-learning and problem solving.</li><li>Display excellent customer service abilities and clear communication skills.</li><li>Positive, upbeat, and friendly personality who enjoys collaborating with and helping others.</li><li>Current Australian drivers licence and comfortable travelling to customer sites for onsite support.</li></ul><p> </p><p><strong>This is an full-time permanent role located close to the Northern Beaches / Forest District and is offering $70,000 - $85,000 + super - depending on experience. </strong></p><p><strong> </strong></p><p><strong><em>*Please note, full permanent Australian working rights required to be considered for this position, and successful applicants will be contacted.</em></strong></p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p> </p><p><em>Reference Number: </em>06800-0013345421</p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjExMzMxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p>Robert Half has exclusively partnered with a nationally recognized organization who are looking to add a BI / Data Manager to their Technology Team on a full-time permanent basis.</p><p>They offer a flat structure, and a very warm and hospitable working culture.</p><p>This will be a hands-on role, so we need a leader who still likes to roll their sleeves up and get stuck into the data themselves.</p><p> </p><p><strong>Skill set / Experience required:</strong></p><ul><li>Proven experience leading a small, high performing BI team</li><li>Experienced working with the MS BI stack - <strong><em>SQL, Azure, Power BI</em></strong></li><li>The ability to develop advanced Power BI models and dashboards for operational, financial, sustainability, and commercial reporting</li><li>Experience of automation of data models and reporting</li><li>A thought leader when it comes to Data Quality & Governance</li><li>The experience to implement and maintain a Data Strategy / Data Roadmap</li><li>Experienced managing budgets</li><li>Vendor & Stakeholder management expertise</li><li>Demonstrable experience of identifying areas of improvement when it comes to reporting efficiencies</li><li>The ability to translate business requirements into technical solutions via data</li><li>Excellent communication skills - the ability to manage expectations & influence senior leaders</li></ul><p> </p><p>The company offers a flexible workplace, with a 3 day in office / 2-day WFH policy.</p><p>Note - it is a requirement you can drive and have your own vehicle. </p><p>You must possess unlimited full working rights in Australia.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em><a href="https://rh--c.vf.force.com/a1GVT000005VX6T2AW">06800-0013340445</a></p><p> </p><h4><strong>This is a </strong>on-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FuYS5rZWVuYW4uMTYyOTEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><em>Head of Technology Services</em></strong></p><p><strong><em>Permanent | Full-time | Perth</em></strong></p><p><strong><em>Are you ready to lead transformative technology initiatives that genuinely improve lives?<br /> Our client is a purpose-driven organisation and is seeking a Head of Technology Services to guide the delivery of secure, innovative, and user-centric technology solutions across a growing, multi-platform environment.</em></strong></p><p><strong><em>This strategic leadership role oversees cloud platforms, data governance, cybersecurity, enterprise applications, infrastructure, ITSM, and service desk operations-while shaping a culture of excellence, accountability, and continuous improvement.</em></strong></p><p><strong><em>The Role</em></strong></p><p><strong><em>In this influential position, you'll partner closely with senior leaders, vendors, and technical teams to deliver initiatives that modernise the organisation, uplift digital capability, and support frontline service delivery.</em></strong></p><p><strong><em>A day in the role may include:</em></strong></p><ul><li><strong><em>Leading your management team in aligning technology priorities, such as maturing an AI-enabled data platform or strengthening ISO 27001-aligned security practices.</em></strong></li><li><strong><em>Meeting with business leaders to refine workflows, improve application performance, or streamline reporting and analytics.</em></strong></li><li><strong><em>Overseeing service delivery performance, coaching team leads, and driving ITIL-aligned improvements across processes and tooling.</em></strong></li><li><strong><em>Collaborating with vendors to optimise infrastructure and application support, ensuring cost efficiency and resilience.</em></strong></li><li><strong><em>Championing a high-performing, customer-focused culture built on transparency, inclusivity, and innovation.</em></strong></li></ul><p><strong><em>This role sits at the intersection of leadership, strategy, and hands-on technical oversight-ideal for someone committed to purpose, impact, and modernising technology to support business outcomes.</em></strong></p><p><strong><em>What We're Looking For</em></strong></p><p><strong><em>Must-Haves</em></strong></p><ul><li><strong><em>Tertiary qualification in Information Technology or related discipline.</em></strong></li><li><strong><em>5+ years' experience in a senior IT leadership role within complex environments.</em></strong></li><li><strong><em>Strong technical grounding - able to converse at a deep technical level (must).</em></strong></li><li><strong><em>Experience leading data, applications, and integration functions (high priority).</em></strong></li><li><strong><em>Proven track record uplifting customer service, team capability, and culture.</em></strong></li><li><strong><em>Experience managing vendors, managed service providers, and support contracts.</em></strong></li><li><strong><em>Demonstrated success delivering projects, service improvements, and technology uplift in resource-constrained environments.</em></strong></li><li><strong><em>Expertise in ITSM, service delivery leadership, and maturing processes/toolsets.</em></strong></li><li><strong><em>Experience supporting modern application environments (SaaS, integrations, SDLC cycles, and business partnering practices).</em></strong></li></ul><p><strong><em>Nice-to-Haves</em></strong></p><ul><li><strong><em>ITIL v4 Certification.</em></strong></li><li><strong><em>Technical experience with SQL, Azure, Power BI, DAX, SSIS/SSAS, advanced Excel.</em></strong></li><li><strong><em>Background in not-for-profit or community services.</em></strong></li><li><strong><em>Experience with NDIS environments or case-management platforms.</em></strong></li><li><strong><em>Familiarity with SAS applications, feature planning, and iterative business improvement cycles.</em></strong></li><li><strong><em>Exposure to organisations transitioning away from traditional on-prem models.</em></strong></li></ul><p><strong><em>What You'll Get</em></strong></p><ul><li><strong><em>Flexible work arrangements.</em></strong></li><li><strong><em>Salary packaging benefits.</em></strong></li><li><strong><em>Paid training and career development pathways.</em></strong></li><li><strong><em>Generous leave options (parental, blood donor, grandparents leave + more).</em></strong></li><li><strong><em>Employee discounts across major retailers and services.</em></strong></li><li><strong><em>Health & wellbeing support through a comprehensive EAP.</em></strong></li></ul><p><strong><em>How to Apply</em></strong></p><p><strong><em>If you're a technically strong, people-focused leader who thrives in transforming environments and values meaningful work, we'd love to hear from you.</em></strong></p><p><strong><em>📩 Apply now by submitting your CV or contact </em></strong><a href="mailto:[email protected]"><strong><em>[email protected]</em></strong></a><strong><em> for a confidential discussion.</em></strong></p><p><strong><em> </em></strong></p><p><strong><em> </em></strong></p><h4><strong>This is a</strong> <strong>on-site</strong> <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjg1NTIxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
