<table width="680"><tbody><tr><td width="507">Solution Delivery Manager - Logistics Technology Leadership<br /> <br /> Are you an accomplished technology leader with a passion for solving complex business challenges? Our client, a major logistics organisation, is seeking a seasoned Solution Delivery Manager to spearhead their solution delivery function, reporting directly to the CIO. This pivotal role is the bridge between technology and business strategy, driving innovation across the enterprise's technology landscape.<br /> <br /> As Solution Delivery Manager, you will:<br /> <br /> · Establish and lead the Solution Delivery function, developing high-performance team culture.<br /> <br /> · Translate organisational strategy into robust technology delivery plans, supporting both BAU and project environments.<br /> <br /> · Oversee architecture and solution design processes, ensuring scalability, integration, and maintainability.<br /> <br /> · Manage the full lifecycle of business applications and data assets, including upgrades, enhancements, and compliance.<br /> <br /> · Partner with Technology Manager and PMO to ensure operational readiness for new solutions.<br /> <br /> · Serve as the go-to leader for solution design and execution, regularly driving continuous improvement.<br /> <br /> · Foster strong relationships with stakeholders, acting as a key liaison between business and technology.<br /> <br /> · Develop, monitor, and control budgets, ensuring resources are allocated optimally.<br /> <br /> · Implement governance, risk management, and compliance standards to meet regulatory requirements.<br /> <br /> · Champion innovation, service excellence, and capability development within your team and across the organisation.<br /> <br /> <br /> <br /> Experience and Skills Required:<br /> <br /> · Degree in Computer Science, Information Technology, Cybersecurity or related field, or equivalent experience.<br /> <br /> · Minimum 5 years' track record in solution delivery, technical delivery, or architecture in complex environments.<br /> <br /> · Proven success in leading cross-functional teams to achieve strategic outcomes.<br /> <br /> · Extensive experience with modern collaboration platforms, cloud-based environments, and enterprise applications.<br /> <br /> · Strong technical background in architecture, business systems, and integrations.<br /> <br /> · Sound understanding of IT governance frameworks, regulatory standards, and risk management.<br /> <br /> · Project management and strategic planning abilities.<br /> <br /> · Stakeholder engagement, excellent communication, and negotiation skills.<br /> <br /> · Current minimum C Class driver's license; ability to obtain Maritime Security Identification Card (MSIC).<br /> <br /> <br /> <br /> Desirable Attributes:<br /> <br /> · Industry-recognised certifications (TOGAF, ITIL, Agile, PRINCE2, PROSCI).<br /> <br /> · Experience with small, agile teams and hybrid delivery models.<br /> <br /> · Technical hands-on skills with software, integrations, and data governance.<br /> <br /> · Insight into change management, organisational design, PMO, and service delivery best practices.<br /> <br /> · Strong analytical, critical thinking, and adaptability to change.<br /> <br /> · Logistics or related industry experience is a plus.<br /> <br /> <br /> <br /> Why apply? Join a forward-thinking organisation committed to operational excellence and technology innovation. You will influence strategic decisions, drive meaningful change, and help shape the future of logistics across the business<br /> <br /> Ready to lead? Apply today to take the next step in your technology leadership career. For a confidential conversation, contact the Robert Half Technology team.<br /> <br /> <br /> <br /> Apply Today<br /> <br /> Please send your resume by clicking on the apply button.<br /> <br /> <br /> <br /> <br /> <br /> Reference Number: (Input Job Order no.)<br /> <br /> This is a hybrid position.<br /> </td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/Z3JhY2UubWNnaW5sZXl0aG9tYXMuMzcwNTUuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p>Robert Half has exclusively partnered with a nationally recognized organization who are looking to add a BI / Data Manager to their Technology Team on a full-time permanent basis.</p><p>They offer a flat structure, and a very warm and hospitable working culture.</p><p>This will be a hands-on role, so we need a leader who still likes to roll their sleeves up and get stuck into the data themselves.</p><p> </p><p><strong>Skill set / Experience required:</strong></p><ul><li>Proven experience leading a small, high performing BI team</li><li>Experienced working with the MS BI stack - <strong><em>SQL, Azure, Power BI</em></strong></li><li>The ability to develop advanced Power BI models and dashboards for operational, financial, sustainability, and commercial reporting</li><li>Experience of automation of data models and reporting</li><li>A thought leader when it comes to Data Quality & Governance</li><li>The experience to implement and maintain a Data Strategy / Data Roadmap</li><li>Experienced managing budgets</li><li>Vendor & Stakeholder management expertise</li><li>Demonstrable experience of identifying areas of improvement when it comes to reporting efficiencies</li><li>The ability to translate business requirements into technical solutions via data</li><li>Excellent communication skills - the ability to manage expectations & influence senior leaders</li></ul><p> </p><p>The company offers a flexible workplace, with a 3 day in office / 2-day WFH policy.</p><p>Note - it is a requirement you can drive and have your own vehicle. </p><p>You must possess unlimited full working rights in Australia.</p><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Please send your resume by clicking on the apply button.</p><p><em>Reference Number: </em><a href="https://rh--c.vf.force.com/a1GVT000005VX6T2AW">06800-0013340445</a></p><p> </p><h4><strong>This is a </strong>on-site <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FuYS5rZWVuYW4uMTYyOTEuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
<table width="680"><tbody><tr><td width="507"><p><strong><em>Head of Technology Services</em></strong></p><p><strong><em>Permanent | Full-time | Perth</em></strong></p><p><strong><em>Are you ready to lead transformative technology initiatives that genuinely improve lives?<br /> Our client is a purpose-driven organisation and is seeking a Head of Technology Services to guide the delivery of secure, innovative, and user-centric technology solutions across a growing, multi-platform environment.</em></strong></p><p><strong><em>This strategic leadership role oversees cloud platforms, data governance, cybersecurity, enterprise applications, infrastructure, ITSM, and service desk operations-while shaping a culture of excellence, accountability, and continuous improvement.</em></strong></p><p><strong><em>The Role</em></strong></p><p><strong><em>In this influential position, you'll partner closely with senior leaders, vendors, and technical teams to deliver initiatives that modernise the organisation, uplift digital capability, and support frontline service delivery.</em></strong></p><p><strong><em>A day in the role may include:</em></strong></p><ul><li><strong><em>Leading your management team in aligning technology priorities, such as maturing an AI-enabled data platform or strengthening ISO 27001-aligned security practices.</em></strong></li><li><strong><em>Meeting with business leaders to refine workflows, improve application performance, or streamline reporting and analytics.</em></strong></li><li><strong><em>Overseeing service delivery performance, coaching team leads, and driving ITIL-aligned improvements across processes and tooling.</em></strong></li><li><strong><em>Collaborating with vendors to optimise infrastructure and application support, ensuring cost efficiency and resilience.</em></strong></li><li><strong><em>Championing a high-performing, customer-focused culture built on transparency, inclusivity, and innovation.</em></strong></li></ul><p><strong><em>This role sits at the intersection of leadership, strategy, and hands-on technical oversight-ideal for someone committed to purpose, impact, and modernising technology to support business outcomes.</em></strong></p><p><strong><em>What We're Looking For</em></strong></p><p><strong><em>Must-Haves</em></strong></p><ul><li><strong><em>Tertiary qualification in Information Technology or related discipline.</em></strong></li><li><strong><em>5+ years' experience in a senior IT leadership role within complex environments.</em></strong></li><li><strong><em>Strong technical grounding - able to converse at a deep technical level (must).</em></strong></li><li><strong><em>Experience leading data, applications, and integration functions (high priority).</em></strong></li><li><strong><em>Proven track record uplifting customer service, team capability, and culture.</em></strong></li><li><strong><em>Experience managing vendors, managed service providers, and support contracts.</em></strong></li><li><strong><em>Demonstrated success delivering projects, service improvements, and technology uplift in resource-constrained environments.</em></strong></li><li><strong><em>Expertise in ITSM, service delivery leadership, and maturing processes/toolsets.</em></strong></li><li><strong><em>Experience supporting modern application environments (SaaS, integrations, SDLC cycles, and business partnering practices).</em></strong></li></ul><p><strong><em>Nice-to-Haves</em></strong></p><ul><li><strong><em>ITIL v4 Certification.</em></strong></li><li><strong><em>Technical experience with SQL, Azure, Power BI, DAX, SSIS/SSAS, advanced Excel.</em></strong></li><li><strong><em>Background in not-for-profit or community services.</em></strong></li><li><strong><em>Experience with NDIS environments or case-management platforms.</em></strong></li><li><strong><em>Familiarity with SAS applications, feature planning, and iterative business improvement cycles.</em></strong></li><li><strong><em>Exposure to organisations transitioning away from traditional on-prem models.</em></strong></li></ul><p><strong><em>What You'll Get</em></strong></p><ul><li><strong><em>Flexible work arrangements.</em></strong></li><li><strong><em>Salary packaging benefits.</em></strong></li><li><strong><em>Paid training and career development pathways.</em></strong></li><li><strong><em>Generous leave options (parental, blood donor, grandparents leave + more).</em></strong></li><li><strong><em>Employee discounts across major retailers and services.</em></strong></li><li><strong><em>Health & wellbeing support through a comprehensive EAP.</em></strong></li></ul><p><strong><em>How to Apply</em></strong></p><p><strong><em>If you're a technically strong, people-focused leader who thrives in transforming environments and values meaningful work, we'd love to hear from you.</em></strong></p><p><strong><em>📩 Apply now by submitting your CV or contact </em></strong><a href="mailto:[email protected]"><strong><em>[email protected]</em></strong></a><strong><em> for a confidential discussion.</em></strong></p><p><strong><em> </em></strong></p><p><strong><em> </em></strong></p><h4><strong>This is a</strong> <strong>on-site</strong> <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjg1NTIxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p> </p><p>Robert Half is working exclusively with a leading organisation with a strong presence across Australia and the Asia-Pacific region. Renowned for innovation and digital transformation, the business is investing heavily in technology to support growth and operational excellence. You'll join a progressive environment that values collaboration, leadership, and delivering impactful technology solutions.</p><p> </p><p><strong><span style="text-decoration: underline;">The Role</span></strong></p><p> </p><p>This is a newly created role, reporting into the CTO as a User Experience Manager, you would be responsible for managing and leading the End User Experience function to deliver a consistently superior customer service with a focus on seamless, intuitive and productive employee experience when interacting IT Service Management (ITSM) digital tools, services and support provide by the group business solutions to the clients stakeholders.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Manage, measure and report on the overall performance of End User experience function</li><li>Manage and lead the day-to-day operations of the Service Desk and Desktop Support functions.</li><li>Deliver continuous improvements aimed at providing superior IT customer experience internally</li><li>Plan and manage the full lifecycle of all End User Hardware devices with the End User Hardware partner.</li><li>Fulfil the Business Owner role for the ServiceNow platform and MyIT front-end for GBS.</li><li>Manage and champion</li><li>A customer focused service-oriented framework.</li><li>Major IT Incident Management, Request Management and Deployment Management, updating as required.</li><li>IT Change Enablement, ensuring all IT changes are undertaken in accordance with policy and process, prior to implementation. Ensuring appropriate levels of Stakeholder communications.</li><li>Establish and enforce Service Desk and Desktop Support service level agreements.</li><li>Assisting with managing an effective Risk and Vendor Management processes.</li><li>Engage with Cyber Security team to manage operational risk in IT processes and platforms</li><li>Manage and lead the implementation of service and process improvements to ensure that ITSM systems and tools continue to meet our clients requirements.</li><li>Identify opportunities for continuous improvement across IT, through the Process Improvement team, to move suitable tasks from onshore teams to the offshore based team to drive key efficiencies.</li><li>Conduct regular customer feedback surveys, planning any remediation steps to improve customer service.</li><li>Maintaining effective engagement with Business Unit and IT stakeholders.</li><li>Inspire and develop the team into a high performing function ensuring a consistent customer focused service-oriented approach</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Strong customer experience focus</li><li>Experience in ITSM framework and Service Delivery</li><li>Able to work across multiple business units, with at times competing demands</li><li>Strong Excel, Word, Teams and SharePoint skills</li><li>Strong communication and analytical skills</li><li>Strong ability to manage cost center budgets and reporting</li><li>Ability to coach team members on good IT Service Delivery practice and governance</li><li>Ability to develop and maintain Service Delivery performance reporting against a set of Key Performance Indicators (KPIs)</li><li>Ability to hold Vendors/Partners to account</li><li>Strong governance and risk management experience</li><li>Able to work with a hybrid team, spread geographically</li></ul><p> </p><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p> </p><p>Please send your resume by clicking on the apply button or email James Carr on <a href="mailto:[email protected]">[email protected]</a></p><p><strong> </strong></p><p>Learn more about our Melbourne recruitment services: <a href="http://www.roberthalf.com.au/recruitment-agency-melbourne">http://www.roberthalf.com.au/recruitment-agency-melbourne</a></p><p> </p><p><strong>Job Reference No:</strong> 06810-0013347790 JC</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/amFtZXMuY2Fyci45NzIyOC4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
