<table width="680"><tbody><tr><td width="507"><p><strong>COMPANY: </strong></p><p>This government-based organisation employs 1600+ staff and delivers critical services to the community.</p><p>The ICT function operates a large and geographically dispersed, enterprise-scale environment that supports internal operations and community-facing services.</p><p>It is a unique opportunity to join a brownfield site and develop then implement a business-focused organisational-wide IT Strategy to deliver meaningful organisational and community impacts.</p><p>Robert Half has been exclusively retained for this appointment.</p><p><strong> </strong></p><p><strong> </strong></p><p><strong>ROLE OVERVIEW: </strong></p><p><strong>Chief Technology & Business Solutions Officer (CTO)</strong>, responsible for leading the transformation of the ICT function into a strategic business solutions partner by developing a clear ICT Strategy that modernises core enterprise platforms, uplifts cyber resilience, and drives continuous improvements while making disciplined IT investment decisions aligned to organizational outcomes.</p><p>It's a transformational role requiring extensive strategic planning, patience, and resilience.</p><p> </p><p><strong>Key deliverables:</strong></p><ul><li><strong>IT Strategy & Roadmap</strong> - in consultation with the business, a key priority is the development of a clear ICT/Digital Strategy & Roadmap aligned to organisational objectives, that balances service demand, risk, and investment, while providing a practical pathway from a legacy to digital IT operating model.</li><li><strong>IT Team Culture Transformation</strong> - build a 'customer-focused' and 'business solutions partnering' culture that enables business outcomes through IT.</li><li><strong>Organisational Structure </strong>- determine suitability of the current IT org structure and factor into the broader ICT Strategy.</li><li><strong>Business Solutions </strong>- utilise current and emerging technologies (including the responsible use of AI) to deliver measurable improvements in performance, ways of working, risk posture, cost effectiveness, and end-user / community outcomes.</li><li><strong>ERP </strong>- lead the stabilisation and optimisation of a partially implemented ERP program.</li></ul><p> </p><p><strong>Responsibilities:</strong></p><ul><li><strong>Strategic Leadership</strong> - on digital, data, business solutions, and emerging technologies (including AI).</li><li><strong>IT Strategy</strong> - develop & deliver the organizational-wide digital, data, & business solutions strategy, including cloud, cyber, enterprise architecture, ERP, applications etc.</li><li><strong>IT Operating Model </strong>- design and implement a modern digital operating model focused on business solutions and continuous improvement.</li><li><strong>Cybersecurity </strong>- oversee security architecture, IDAM, DR, incident response, and lead risk-based uplift aligned to Essential Eight.</li><li><strong>Stakeholder Management & Consultation </strong>- form relationships with, understand, and influence a diverse range of business stakeholders.</li><li><strong>Team Management </strong>- lead, manage, coach, and develop a team of leaders - 7 direct reports (Managers) and a broader IT team of 40-50.</li><li><strong>Rationalisation & Modernisation </strong>- applications, data, cloud, cloud infrastructure, vendors etc.</li><li><strong>Continuous Improvement</strong> drive continuous improvements through evidence-based service improvements, structured analysis, and workflow-focused service redesign.</li><li><strong>Change Management </strong>- lead change management in a respectful and patient manner.</li><li><strong>Financial Management </strong>- oversee, manage, and forecast the ICT budget, focusing on cost-optimisation and value for money spending.</li></ul><p> </p><p><strong>REQUIRED BACKGROUND / EXPERIENCE / PERSONAL QUALITIES: </strong></p><p>Suitable for a transformational and strategic thinking CTO / CIO (or 2IC stepping up) experienced at solving business problems through the transformation of people, process, and technology inside regulated brownfield environments.</p><p>Ideal for a positive and resilient strategic thinker, with an IT evangelist mindset capable influencing and educating to challenge the status quo in a respectful yet patient manner.</p><p><strong> </strong></p><p><strong>Qualifications and Experience:</strong></p><ul><li><strong>Experience</strong>: 10+ years of experience in IT leadership roles, leading enterprise ICT/business transformation, including ERP, cloud, data governance/analytics, and multisite 24x7 technology operations.</li><li><strong>Proven track record</strong>: demonstrated success developing and implementing enterprise-wide IT strategies that have supported organisational objectives, technology uplift, and operational efficiency based on ITIL.</li><li><strong>Business solutions </strong>- demonstrated experience delivering innovative business solutions through process redesign, automation, AI, and contemporary improvement practices.</li><li><strong>Leadership skills</strong>: proven record of leading high performing teams and organisational change using contemporary, collaborative and human centered approaches.</li><li><strong>Interpersonal and communication skills</strong>: high impact and succinct communication skills with an ability to influence and connect with stakeholders/customers at all levels.</li><li><strong>Strong business acumen</strong>: ability to link technology initiatives to business objectives, successfully manage vendors/contracts, understand financials, and the commercial impact of IT decisions.</li><li><strong>Cybersecurity:</strong> leadership aligned to recognised frameworks including Essential Eight and ISO 27001.</li><li><strong>Industry experience</strong>: background in large and highly regulated and compliance-driven enterprise environments such as government, utilities, banking etc (or similar)</li><li><strong>Qualifications</strong>: Degree qualification in Information Technology, Business, Information Management, or related field.</li></ul><p><strong> </strong></p><p><strong>Full-time permanent role offering $280,000 - $320,000 (including super) - depending on experience. </strong></p><p><strong> </strong></p><p><strong>*Please note, full permanent Australian working rights are required to be considered for this position, and successful applicants will be contacted</strong></p><p> </p><p>Reference Number: 06800-0013406457</p><p> </p><p>This is a hybrid position.</p></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjI0MDU5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>About the Role</strong></p><p>We are seeking an experienced Business Analysis Manager to lead and mature our Business Analysis capability across a portfolio of strategic initiatives. This role will manage a team of 10+ Business Analysts, drive improvements in project delivery back to the business, and establish stronger governance, visibility, and delivery standards across programs.</p><p>You will play a critical leadership role partnering with senior stakeholders, program directors, and technology teams to ensure business initiatives are delivered with clear requirements, strong governance, and measurable outcomes.</p><p>This role is ideally suited to someone who began their career in consulting and has since moved into industry, bringing strong structured thinking, stakeholder management, and delivery discipline.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, mentor, and develop a team of 10+ Business Analysts across multiple programs and projects</li><li>Improve project delivery outcomes by uplifting business analysis practices, frameworks, and standards</li><li>Establish stronger governance, documentation standards, and delivery processes across the BA function</li><li>Improve visibility and reporting of project progress, risks, dependencies, and outcomes to senior stakeholders</li><li>Partner closely with Program Managers, Project Managers, and Technology teams to ensure requirements are clear, traceable, and aligned to business objectives</li><li>Support and lead strategic initiatives, including M&A integrations, operating model changes, and transformation programs</li><li>Drive consistent BA methodologies, tooling, and best practices across the organisation</li><li>Act as a trusted advisor to senior leadership on business requirements, process improvement, and delivery strategy</li></ul><p> </p><p><strong>About You</strong></p><ul><li>Proven experience leading and managing a team of 10+ Business Analysts</li><li>Strong track record improving project delivery capability and BA maturity within an organisation</li><li>Experience establishing governance frameworks, reporting standards, and delivery processes</li><li>Prior experience working on M&A integrations, strategic transformation, or large-scale programs</li><li>Background in top-tier or mid-tier consulting (highly desirable and strongly preferred)</li><li>Exceptional stakeholder engagement and executive communication skills</li><li>Strong understanding of business analysis methodologies, operating models, and delivery frameworks</li><li>Experience working across business and technology teams</li></ul><p> </p><p><strong>Why Join Us</strong></p><ul><li>Lead and shape the Business Analysis capability across major strategic programs</li><li>Influence organisation-wide delivery standards and governance</li><li>Work closely with senior leadership on high-impact initiatives including transformation and M&A</li><li>Opportunity to build and develop a high-performing BA practice</li></ul><p> </p><p><em>Reference Number: </em><strong>06800-0013400698</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/bWFyay5iZW5uZXR0LjMyMzkxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<table width="680"><tbody><tr><td width="507"><p><strong>About the Organisation</strong></p><p>This organisation delivers essential services to a diverse and growing community and is committed to fostering a collaborative, innovative, and high-performing workplace. With a strong focus on sustainability, service excellence, and digital transformation, the organisation continues to evolve to meet the needs of its stakeholders.</p><p><strong>The Opportunity</strong></p><p>An experienced ICT leader is sought to oversee the strategic direction, operational performance, and continuous improvement of technology services. This role plays a key part in enabling organisational outcomes through secure, reliable, and forward-thinking digital solutions.</p><p>You will partner with senior leadership to ensure technology capabilities align with strategic priorities, while driving innovation, resilience, and efficiency across the organisation.</p><p><strong>Key Responsibilities</strong></p><p><strong>Strategic & Business Leadership</strong></p><ul><li>Contribute to organisational planning and long-term strategic direction</li><li>Provide expert technology advice to senior stakeholders</li><li>Establish and monitor performance metrics to evaluate service delivery and outcomes</li><li>Lead the development and ongoing refinement of ICT strategies, frameworks, and policies</li><li>Oversee departmental budgeting, forecasting, and financial performance</li></ul><p><strong>People Leadership</strong></p><ul><li>Lead, coach, and develop a high-performing ICT team</li><li>Translate strategic priorities into clear operational objectives</li><li>Foster a culture of continuous improvement, collaboration, and accountability</li><li>Support staff through change, transformation, and innovation initiatives</li></ul><p><strong>Technology & Operations</strong></p><ul><li>Oversee all ICT functions, including infrastructure, applications, networks, and communications systems</li><li>Ensure effective management of enterprise systems, platforms, and digital services</li><li>Evaluate and implement technology solutions aligned with evolving business needs</li><li>Maintain strong cyber security controls, governance, and risk management practices</li><li>Lead disaster recovery and business continuity planning within the ICT environment</li><li>Oversee digital platforms, including web and internal systems, to ensure usability and performance</li><li>Ensure delivery of responsive and effective ICT support services across the organisation</li></ul><p><strong>Governance & Compliance</strong></p><ul><li>Ensure adherence to relevant legislation, policies, and regulatory requirements</li><li>Promote safe, inclusive, and respectful workplaces</li><li>Support continuous improvement of systems, processes, and service delivery</li><li>Manage vendor relationships, procurement processes, and contracts</li></ul><p><strong>About You</strong></p><p><strong>Skills</strong></p><ul><li>Strong communication skills with the ability to influence and advise diverse stakeholders</li><li>Excellent organisational and leadership capability across both strategic and operational domains</li><li>Highly developed interpersonal skills with the ability to build effective relationships</li><li>Analytical mindset with the ability to translate insights into actionable outcomes</li><li>Experience leveraging digital tools to improve reporting, automation, and efficiency</li></ul><p><strong>Knowledge</strong></p><ul><li>Broad understanding of organisational management including planning, finance, and risk</li><li>Contemporary ICT practices including cloud services, mobility, and collaboration platforms</li><li>Cyber security, data governance, and privacy frameworks</li><li>ICT governance models, standards, and risk methodologies</li><li>Business continuity and disaster recovery principles</li><li>Project and program management methodologies</li></ul><p><strong>Experience</strong></p><ul><li>Demonstrated experience leading ICT strategy and delivery in a complex environment</li><li>Proven ability managing enterprise systems, infrastructure, and digital platforms</li><li>Experience implementing cyber security and risk mitigation frameworks</li><li>Strong leadership experience managing teams and driving performance</li><li>Track record delivering strategic and operational initiatives</li><li>Experience managing budgets, vendors, and procurement processes</li></ul><p><strong>Qualifications</strong></p><ul><li>Tertiary qualifications in Information Technology, Computer Science, or related discipline (or equivalent experience)</li><li>Postgraduate qualifications in business or leadership (or working towards) are desirable</li><li>Current driver's licence</li><li>Ability to obtain a National Police Clearance</li></ul><p><strong>Key Stakeholders</strong></p><ul><li>Senior Leadership Team</li><li>Internal business units</li><li>External vendors and service providers</li></ul><p><strong>Why Apply?</strong></p><p>This is an opportunity to take ownership of a critical function within a forward-thinking organisation and drive meaningful impact through technology leadership, innovation, and strategic alignment.</p><p><strong><em> </em></strong></p><p><strong><em> </em></strong></p><h4><strong>This is a </strong>hybrid <strong>position.</strong></h4></td></tr></tbody></table><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c2FyYWguc3RlaW5ob2ZmLjczNjE5LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>Your opportunity:</strong></p><p>This is not a sales role.</p><p>This is not a contract management role.</p><p>You will own the commercial engine of the organisation.</p><p>You're directly responsible for how the company makes money and how it protects that money.</p><p>We are partnering with a scaling, globally ambitious Australian organisation entering its next phase of structured international growth. They're working with global blue-chip companies giving you access to some truly exciting developments.</p><p>With established revenue streams and expanding market opportunities, the business now requires a senior commercial architect to design and lead its enterprise commercial framework.</p><p>Reporting to the Chief Financial & Commercial Officer and working directly with the CEO and Executive team, this role carries significant influence over revenue design, margin protection, and commercial risk governance.</p><p><strong>Your mandate:</strong></p><p>You will lead commercial strategy and execution for the business. Your role will partner closely with senior executive team members to translate technology and product roadmaps into robust commercial models, distribution structures, contracts and customer outcomes.</p><p>You will ensure that all commercial activities drive profitable growth and are aligned with the company's strategic objectives</p><p><strong>What you'll deliver:</strong></p><p>Revenue & Commercial Architecture</p><ul><li>Execute on enterprise-wide established commercial strategy aligned to global growth</li><li>Structuring scalable go-to-market models across direct, partner and strategic channels</li><li>Leading commercial planning for new market entry and expansion initiatives</li><li>Ensuring revenue models are disciplined, defensible and scalable</li></ul><p>Pricing, Margin & Value Protection</p><ul><li>Leading advanced commercial modelling including scenario analysis and cost-to-serve evaluation</li><li>Improving visibility of contract profitability and cash impact</li><li>Embedding approval and delegation frameworks to protect commercial integrity</li></ul><p>Complex Deal Structuring & Negotiation</p><ul><li>Leading negotiation of sophisticated distribution, OEM, licensing, supply and JV agreements</li><li>Structuring multi-party and cross-border commercial arrangements</li><li>Managing commercial risk exposure across high-value contracts</li><li>Providing executive-level input into strategic partnerships and transactions</li></ul><p>Governance & Enterprise Risk</p><ul><li>Implementing robust commercial governance frameworks</li><li>Standardising policies, templates, and contract lifecycle processes</li><li>Aligning commercial commitments with operational capability and capital strategy</li><li>Reporting commercial performance and risk exposure to Executive and Board</li></ul><p>Leadership</p><ul><li>In time, building and leading a lean, high-performing commercial function</li><li>Driving alignment between Sales, Operations, Product and Finance</li><li>Acting as a trusted commercial advisor to the Executive team</li></ul><p><strong>Who you are:</strong></p><p>You are a proven commercial leader who has already operated at this level. You'll be a calm, influential operator who is able to work closely with senior leadership and be their trusted commercial partner. You'll be approachable and want to be part of a culture that is flourishing.</p><p>You will bring:</p><ul><li>10+ years in senior commercial leadership roles</li><li>Demonstrated experience architecting revenue frameworks in complex, multi-market environments</li><li>A track record negotiating high-value, strategically material agreements</li><li>Advanced financial acumen and strong commercial modelling capability</li><li>Experience embedding governance in scaling organisations</li><li>Confidence operating with Board and investor stakeholders</li><li>You are commercially decisive, financially rigorous and strategically mature.</li><li>You understand growth but you also understand disciplined value protection.</li></ul><p>Some international travel will be required.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c3Rld2FydC5zZWx3b29kLjE2NzkxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p><strong>Opportunity, Roadmap & Value</strong></p><ul><li>Establish and run an always‑on pipeline to <strong>identify, size and prioritise</strong> opportunities (process improvements, digital products, automation, data/AI use cases) against divisional outcomes.</li><li>Build and maintain a <strong>12-18 month divisional technology roadmap</strong>, with clear problem statements, benefits hypotheses, delivery T‑shirt sizes, dependencies and costs.</li><li>Define business cases and <strong>benefits realisation plans</strong>; track outcomes post‑go‑live and course‑correct where needed.</li></ul><p> </p><p><strong>Divisional Point of Contact & Escalation</strong></p><ul><li>Act as the <strong>single front door</strong> for the NDIS Division for technology requests, escalations and incident/major incident updates; ensure timely communications to operations and executives.</li><li>Triage and route work across engineering, data, IT operations, security and vendors; <strong>unblock delivery</strong> by resolving cross‑team dependencies.</li></ul><p> </p><p><strong>Delivery Leadership</strong></p><ul><li>Convert prioritised initiatives into <strong>clear epics/stories and releases</strong>; agree acceptance criteria and success measures with business owners.</li><li>Lead <strong>delivery cadences</strong> (stand‑ups, showcases, release planning) and maintain transparency through dashboards on scope, risk, budget and value.</li><li>Champion <strong>fit‑for‑purpose change management</strong> (training, comms, SOP updates) to drive adoption at the frontline.</li></ul><p> </p><p><strong>Platform & Application Ownership (Divisional)</strong></p><ul><li>Own the <strong>health, lifecycle and service levels</strong> of divisional applications and integrations in partnership with central technology teams.</li><li>Maintain an inventory of systems, interfaces, data flows and <strong>critical </strong><strong>controls</strong>; plan upgrades, refactors and retirements.</li></ul><p> </p><p><strong>Stakeholder Engagement & Vendor Management</strong></p><ul><li>Build trusted relationships with clinical leaders, service delivery managers, finance, quality & safeguarding, and external partners.</li><li>Shape statements of work, manage vendor performance, and ensure <strong>contractual SLAs</strong> and <strong>security obligations</strong> are met.</li></ul><p> </p><p><strong>Qualifications</strong></p><ul><li>Tertiary qualification in Business, Health, Technology or related discipline (or equivalent experience).</li><li>Desirable: Certifications in <strong>Agile/SAFe</strong>, <strong>ITIL</strong>, <strong>Business Analysis (CBAP/PMI‑PBA)</strong>, <strong>Change (Prosci)</strong>, and/or <strong>Data/AI governance</strong>.</li></ul><p> </p><p><strong>Experience</strong></p><ul><li>7-10+ years in business technology leadership (e.g., product, solutions, transformation) in <strong>health, disability, or other regulated services</strong>.</li><li>Proven record standing up and running an <strong>opportunity pipeline and roadmap</strong>, with quantifiable benefits delivered.</li><li>Experience as the <strong>primary business technology escalation point</strong> for a large operational division.</li><li>Working with <strong>cross‑functional delivery</strong> (engineering, data, cyber, infrastructure) and external vendors.</li><li>Exposure to <strong>NDIS context</strong> (practice standards, safeguarding, audits) strongly preferred.</li></ul><p> </p><p><strong>Skills & Competencies</strong></p><ul><li>Opportunity assessment, <strong>prioritisation frameworks</strong> (e.g., WSJF/ICE), and benefits modelling.</li><li>Requirements discovery, journey/process mapping, service design, UAT coordination.</li><li>Strong financial fluency: cost/benefit, business casing, and portfolio trade‑offs.</li><li>Excellent stakeholder, vendor and <strong>governance</strong> management; concise executive reporting.</li><li>Pragmatic change/adoption planning; training and comms design.</li><li>High degree of <strong>resilience</strong>, urgency and follow‑through.</li></ul><p> </p><p>Reference Number: 06810-0013399808 - PJ</p><p><strong><em> </em></strong></p><p><strong>This is a hybrid</strong> <strong>position.</strong></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/cGhpbGlwLmpvbmVzLjM5NjQwLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
