<p><strong>L2 IT Support Officer - $95k + super - Brisbane CBD</strong></p><p>Our client is seeking an experienced Level 2 IT Support Officer to join a collaborative, close-knit team, supporting a diverse client base. The role offers a balance of remote troubleshooting and onsite visits, giving you variety in your day while strengthening client relationships.</p><p><strong>Responsibilities</strong></p><ul><li>Provide Level 2 support across client environments, resolving escalated issues efficiently</li><li>Perform proactive monitoring and maintenance to minimise downtime and prevent issues</li><li>Collaborate with senior engineers on complex technical challenges and escalate when required</li><li>Contribute to documentation, process improvement, and knowledge-sharing initiatives</li><li>Mentor and support junior team members in their technical development</li><li>Deliver high-quality customer service across both remote and onsite engagements</li></ul><p><strong>About You</strong></p><ul><li>Proven experience in a Level 2 IT Support role (MSP experience highly regarded)</li><li>Strong technical skills across AD, Microsoft 365, Intune, Entra ID, and Windows 10/11</li><li>Familiarity with ITSM tools and working to ITIL practices</li><li>Excellent communication and client-facing skills with a true problem-solving mindset</li></ul><p><strong>Why Apply?</strong></p><ul><li>Opportunity to mentor and grow into project-focused roles</li><li>Supportive, tight-knit culture built on collaboration, knowledge sharing, and fun</li><li>Exposure to a wide range of technologies and client environments</li><li>Paid Microsoft certifications and a clear development pathway</li></ul><p>If you're looking for variety, career growth, and a supportive environment, this is the next step in your IT career.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZWxpLmVsa2luZ3Rvbi4wOTExNy4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p>Robert Half is exclusively partnered with a national, retail market leader in Brisbane who are looking for an IT Technician to assist with a Windows 11 upgrade project. You'll be assisting with the following:-</p><ul><li>Assisting with a state-wide Windows 11 upgrade.</li><li>Going to different sites every week and providing timely <strong>technical support</strong> to end users.</li><li>Troubleshoot and resolve issues relating to <strong>Azure AD and Office 365</strong> applications.</li><li><strong>Escalate</strong> issues to appropriate teams.</li></ul><p>Details:</p><ul><li>5 days WFO in Fortitude Valley.</li><li>Working in a Microsoft & Windows 11 environment.</li><li>Fulltime contract of 38 hours/ week.</li><li>Possibility of extensions are highly likely.</li></ul><p>Requirements:</p><ul><li>Previous experience in a Level 2 IT Technician role.</li><li>Decent knowledge of Azure Active Directory (<strong>Entra</strong>), <strong>Intune</strong> and experience using an ITSM tool.</li><li>Basic understanding of hardware & networking concepts and troubleshooting.</li><li>Excellent communication and interpersonal skills.</li></ul><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/bWF0dGhldy5sZWUuOTE2NDguMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">
