<p><strong>The Role:<br /><br /> </strong>This is a senior, hands-on IT support role combining L2/L3 escalations with regular on-site field support across Southeast Queensland. You'll act as a trusted escalation point within the IT team, resolving complex issues, supporting end users both remotely and on site, and working closely with IT leadership to keep operations running smoothly. <strong><br /> </strong></p><p><strong>Responsibilities:</strong></p><ul><li>Provide advanced (Level 2/3) technical support, both remotely and on-site, for IT issues and escalations</li><li>Mentor and guide IT support staff, assisting with ticket resolution and promoting best practices</li><li>Manage user accounts and ensure correct onboarding/offboarding procedures</li><li>Maintain hardware inventory, coordinate orders, and organize e-waste disposal</li><li>Log and track support requests, resolving software, hardware, and network issues</li><li>Create and update documentation and knowledge base materials for IT support processes</li><li>Assist with training sessions and real-world scenario simulations for ongoing staff development</li><li>Liaise with senior IT teams for advanced troubleshooting and issue resolution</li><li>Duties may vary as required to support evolving IT operations</li></ul><p><strong>Requirements: </strong></p><ul><li>Bachelor's degree in IT (preferred), with 6+ years' IT support experience for large user groups.</li><li>Strong technical proficiency with Windows, Entra AD, Office 365 Admin, Intune, hardware, and networking; Azure experience desirable.</li><li>Experience supporting enterprise phone systems and using ticketing systems (e.g., ServiceNow, ConnectWise, Xurrent).</li><li>Excellent customer service skills (in-person and phone), with strong troubleshooting and problem-solving abilities.</li><li>roven stakeholder engagement, and ability to work independently</li></ul><p><strong>Apply Today:</strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/c29waGlhLmpvbmVzLjI4NjExLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
<p>Infrastructure Engineer - FMCG Manufacturing | Brisbane (Western Suburbs)</p><p>Robert Half is partnering with a well-established FMCG manufacturer based in Brisbane's western suburbs. They are seeking an experienced Infrastructure Engineer to support and optimise their IT and Operational Technology (OT) environments.</p><p>This is a hands-on role suited to someone confident operating at L3 level within complex infrastructure environments, particularly across IT/OT integration.</p><p>The Role</p><p>You will be responsible for:</p><ul><li>Managing and maintaining VMware, Microsoft Windows Server, and Cisco environments</li><li>Supporting and maintaining isolated OT Active Directory domains</li><li>Troubleshooting and resolving complex configuration and infrastructure issues across IT and OT environments</li><li>Collaborating closely with OT Automation Engineers to support integration between IT systems and operational technologies</li><li>Ensuring stability, security, and performance across critical infrastructure platforms</li></ul><p>The Environment</p><ul><li>Microsoft Windows 10/11 environment</li><li>1-day WFH / 4 days on-site</li><li>38-hour full-time contract</li><li>Strong likelihood of extension</li></ul><p>About You</p><ul><li>5+ years' experience in an L3 Infrastructure / Support Engineer role</li><li>Strong troubleshooting capability across infrastructure and networking</li><li>Experience working within IT/OT environments highly regarded</li><li>Able to work on-site in Brisbane's western suburbs</li><li>Driver's licence and access to a vehicle required</li><li>Must be able to obtain a White Card</li></ul><p>If you're an experienced Infrastructure Engineer looking to step into a stable manufacturing environment with strong project exposure and long-term potential, we'd love to hear from you.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><p> </p><p> </p><img src="https://counter.adcourier.com/U2NvdHQuUGFyc29ucy4zMDEzNS4xMDY3NUByaGlhdXMuYXBsaXRyYWsuY29t.gif">
<p><strong><span style="text-decoration: underline;">The Company</span></strong></p><p>Robert Half Technology are working alongside a well-known house-hold name within the inner northern suburbs of Brisbane who are looking to expand their development team with the addition a Snr Full Stack Developer. Our client has grown across the whole of Australia and are a market leader in their field.</p><p><strong><span style="text-decoration: underline;">The Role<br /><br /> </span></strong>You will be joining a newly created department within the wider I.T team and you will be offered a hybrid working environment. This role is targeted at the mid to Senior level position and will report to the Development Manager, additionally this role will start as an initial contract. You will need to be a pro-active, solution-minded person who can work closely with cross-functional teams. <br /> <strong><span style="text-decoration: underline;"><br /> </span></strong><strong>Responsibilities:</strong></p><ul><li>Involvement in the design, development, implementation and support of the core applications using C#, .NET Core and React.</li><li>Leverage Azure services for cloud-based applications hosting, storage and management</li><li>Write robust code and design efficient software architectures using modern frameworks for both the web and mobile</li><li>Be a valuable team member and speak up with ideas of improvement.</li><li>You will work on multiple different applications with different technologies at times.</li></ul><p><strong>Requirements: </strong></p><ul><li>Extensive experience working as a Full Stack Developer with expertise within .NET Core, C#, React and SQL Server.</li><li>Experience deploying applications on Azure including App Services, Azure Functions, Azure service bus, etc.</li><li>Experience working with React and JavaScript/TypeScript on the front-end.</li><li>Working knowledge with Xamarin or .NET Maui would be an advantage</li><li>Knowledge of AI tools such as v0.dev and cursor would be an advantage.</li></ul><p><strong><span style="text-decoration: underline;">Apply Today</span></strong></p><p>Learn more about our Brisbane recruitment services: <a href="https://www.roberthalf.com.au/brisbane">https://www.roberthalf.com.au/brisbane</a></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/cmljaGFyZC5uZXZpbGxlLjIxNDQyLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">
