<p>*Fluent level Japanese and English are required for this role.<br /><br />About the Company<br />US SaaS vendor specializes in manufacturing low-code software solutions. The products designed to help organizations improve efficiency, reduce time-to-market, mitigate risks, and drive innovation across the product lifecycle. Its open, flexible, and scalable architecture makes it a popular choice for companies across various industries, including aerospace, automotive, electronics, and consumer goods.<br /><br /><br />Why hiring<br />Expand the technical support team headcount to accommodate our growing client base<br /><br />About the Role<br />This role is to help customers succeed with the PLM (Product Lifecycle Management) solutions. You'll troubleshoot complex technical issues, manage customer upgrades, and ensure smooth product implementation across various industries including automotive, aerospace, and high-tech electronics.<br /><br />Key Responsibilities<br />1, Problem Resolution<br />-Diagnose and resolve technical issues with PLM software solutions<br />-Investigate customer problems using analytical troubleshooting methods<br />-Collaborate with development teams to identify root causes<br /><br />2, Customer Management<br />-Lead upgrade projects for customers and partners<br />-Communicate technical solutions clearly to non-technical stakeholders<br />-Ensure positive customer experience throughout support process<br /><br />3, Team Development<br />-Train and mentor new support team members<br />-Continuously expand product knowledge and technical skills<br /><br /><br />Requirements<br />+Bachelor's degree in technical field + 3-5 years relevant experience<br />+Strong analytical and problem-solving abilities<br />+Business-level fluency in Japanese and English<br />+Excellent communication skills for technical explanations<br />+Ability to manage multiple priorities effectively<br /><br />Technical Skills (preferred)<br />+C# and JavaScript programming<br />+SQL database knowledge<br />+Web application development experience<br />+SaaS support and application administration<br /><br />Benefit for you:<br />-It's a highly customized platform product tailored to client needs, where technical issues can be both unique and challenging.<br />-The role belongs to a global team (the final report line is based in the US), with close collaboration not only with APAC teams but also with teams in the US and Europe.</p><p>Reference number: 06940-0013288712</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNzg2NTcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
<p><strong>Shape Japan's Financial Future: Product Leader Opportunity</strong><br /><br />Drive strategic product initiatives at Japan's most innovative fintech, where consumer payments meet cutting-edge technology. This role puts you at the forefront of transforming how millions of Japanese consumers shop and pay, backed by global investment and a truly international team.<br /><br /><strong>THE OPPORTUNITY THAT CHANGES EVERYTHING</strong></p><ul><li>Join a fintech pioneer that's revolutionizing Japan's payment landscape with groundbreaking BNPL solutions</li><li>Lead product strategy for over 100 million potential users across Japan's largest e-commerce ecosystem</li><li>Work alongside talent with international background in one of Tokyo's most diverse tech environments</li><li>Shape the future of mobile-first financial products that eliminate traditional payment friction</li><li>Enjoy complete location flexibility with full remote work and flexible daily schedules</li><li>Generous time off package - 20+ paid vacation days from your first full year</li></ul><p><strong>YOUR MISSION AS PRODUCT LEADER</strong></p><ul><li>Define product requirements and strategic roadmaps for checkout, installments, and settlement platforms</li><li>Drive cross-functional collaboration between engineering, UX, and business teams to deliver consumer-focused innovations</li><li>Analyze user behavior data and conduct A/B testing to optimize conversion rates and user experience</li><li>Present strategic insights and business cases to VP-level stakeholders across the organization</li><li>Champion product evangelism internally while ensuring seamless communication between business and technical teams</li><li>Lead post-launch optimization initiatives using advanced analytics tools and performance metrics</li></ul><p><br /><strong>WHO WE'RE LOOKING FOR<br /></strong><br />Essential Requirements:</p><ul><li>Solid product management experience in fintech, payments, or consumer financial services</li><li>Proven track record of launching successful consumer products with mobile applications</li><li>Strong business acumen with ability to translate market needs into actionable product requirements</li><li>Experience with analytics platforms (Mixpanel, Google Analytics) and A/B testing methodologies</li><li>Fluent English communication skills for presenting to international leadership teams</li><li>Valid Japanese work authorization or current residence in Japan</li></ul><p>Welcome Experience:</p><ul><li>Background in agile development methodologies (Scrum, Kanban)</li><li>Understanding of API design and microservice architectures</li><li>Experience with SQL, Python, or R for data analysis</li><li>MBA or advanced business degree</li><li>Japanese language proficiency (any level)</li></ul><p><strong>WHAT'S IN IT FOR YOU</strong></p><ul><li>Competitive base compensation with transparent, bonus-free salary structure</li><li>Complete work-life integration - set your own schedule and work from anywhere</li><li>International career growth within a global payments ecosystem</li><li>Premium health benefits through established insurance partnerships</li><li>Professional development support including relocation assistance when needed</li><li>Dynamic startup culture with established company stability and resources</li></ul><p><strong>Salary</strong></p><p>10M JPY - 15M JPY</p><p><strong>Location </strong></p><p>Tokyo </p><p> </p><p>Reference Number: 06940-0013281328</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/S2hhbmcuTGUuNzUzMjMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
<p>Join a team architecting petabyte-scale data systems that process billions of security events daily.<br />We're building next-generation cybersecurity infrastructure using cutting-edge distributed systems technology.<br /><br /><br />WHY THIS OPPORTUNITY MATTERS<br />-Work on massive-scale systems protecting millions of endpoints globally<br />-Fully remote position with flexible work arrangements across Japan<br />-Use modern tech stack: Apache Flink, Kafka, ClickHouse, Rust, Go<br />-Direct technical impact on global cybersecurity defense<br />-Join during major product transformation with significant backing<br /><br />WHAT YOU'LL BUILD<br />-Distributed data infrastructure handling billions of events with sub-second latency<br />-Real-time streaming pipelines using Apache Flink and Kafka for threat detection<br />-Time-series databases and data lakes optimized for security analytics<br />-Cloud-native microservices ensuring 99.99% availability<br />-Performance optimization across petabyte-scale workloads<br /><br />REQUIREMENTS<br />Must Have:<br />-7+ years large-scale data infrastructure experience<br />-Apache Flink and Kafka expertise (or similar streaming platforms)<br />-Analytical databases: ClickHouse, Druid, InfluxDB, or TimescaleDB<br />-Programming: Rust, Go, Scala, Java, or Python<br />-Cloud platforms: AWS, GCP, or Azure data services<br />-Kubernetes and Docker at scale<br />-Japan work authorization or current residency<br /><br />Nice to Have:<br />-Apache Iceberg, Delta Lake experience<br />-Airflow or Prefect orchestration<br />-Cybersecurity or SIEM background</p><p> </p><p>Reference Number:06940-0013276426</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/S2hhbmcuTGUuNjUyNDcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
