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8 results for Head Customer Success Customer Success Director in Shinjuku, Tōkyō

Strategic Business Development Manager [FSI | SaaS | ¥30M+]
  • Tokyo,
  • remote
  • Permanent
  • 25.0M - 30.0M JPY / Yearly
  • <p>A global leader in enterprise SaaS in a specific segment within the FSI vertical. Major organisations are highly dependent on their solutions to streamline and automate operations and core business processes and deliver exceptional customer experience.<br /><br />The company offers the best of two worlds - entrepreneurial freedom with the strength of a well-established market leader - a place where you can drive industry change and truly shape your customers' technology and business transformation.</p><p> </p><p>THE ROLE: </p><ul><li>Proactively develop new business opportunities within a defined territory.</li><li>Build and maintain trusted relationships with C-level executives and business leaders.</li><li>Lead the entire sales process from initial contact through deal closure, ensuring alignment with client's strategic goals.</li><li>Partner with pre-sales, customer success, and product teams to deliver compelling solutions and support client business cases.</li><li>Manage and expand relationships with existing customers to maximize solution adoption and upsell opportunities.</li><li>Represent the company at industry events, conferences, and executive meetings to strengthen market presence.</li><li>Analyze market trends, feeding insights into strategy and product development.</li></ul><p> </p><p>REQUIREMENTS: </p><ul><li>Proven track record of selling complex enterprise SaaS solutions, ideally within the financial services sector.</li><li>Experience managing long and consultative sales cycles with multiple decision-makers.</li><li>Strong ability to link customer business objectives to technology-driven solutions and clearly articulate ROI.</li><li>Deep understanding of enterprise technology and the challenges faced by CIOs, CTOs, and executive leaders.</li><li>Ability to thrive in a fast-paced, high-growth environment with autonomy and accountability.</li><li>Strong collaboration skills, with experience working alongside partners, integrators, and cross-functional teams.</li><li>Exceptional communication, presentation, and executive engagement skills</li><li>Japanese - native level; English - business level </li></ul><p> </p><p>Reference Number: 06940-0013283836</p><p>Location: Tokyo</p><p>Salary: 25M-30M</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuOTEwNTQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-08-21T06:34:53Z
Head of Solutions Consulting
  • Tokyo,
  • remote
  • Permanent
  • 25.0M - 30.0M JPY / Yearly
  • <div id="QuestionId_rd8e938fb305b46668e22f2385373ffa3" class="-pu-623"><div class="-Cp-627">A global tech firm, considered by many a pioneer in the industry. Despite its dominating presence still experiencing steady growth globally, particularly APJ, which represents one of its biggest markets (and opportunities!).<br /><br /></div><div class="-Cp-627"> </div><div class="-Cp-627">Salary<br />¥25,000,000 ~ 30,000,000 JPY/total annual compensation</div><div class="-Cp-627"> </div><div class="-Cp-627"><br />Why Join?<br />- A dominant position in the market, very stable (low turnover/long tenure among their employees), and highly profitable<br />- Opportunity to manage a stable and experienced team, expected to grow by 100% this year<br />- Offers a combination of mission-critical software and cloud solutions, and complimentary suites in AI, Analytics and Data.<br /><br /><br />The Role<br />- Be part of an APAC team, represent Japan from a technical and solution advisory perspective<br />- Manage a team of 3 people, expected to grow to 7 within this calendar year<br />- Act as a trusted advisor, identify, articulate and deliver business value to customer executives<br />- Provide leadership relating technical evaluation, demo capability and value prop throughout the sales cycles<br />- Collect market insights and feed local requirements to product and engineering teams to drive innovation and address challenges<br /><br /><br />Your Skills<br />- Prior leadership role in a solutions consulting role (pre-sales), professionals from a management/technology consulting or customer success background may also be considered<br />- Prior experience in insurance in order to understand industry trends, have meaningful conversations with senior customers to understand buying behaviors<br />- Significant customer-facing experience, with exceptional communication skills in different settings and audiences, from departments heads to C-suite/Board level<br />- This role requires you to be hands-on i.e. a playing manager, not just manage the team<br />- Japanese (Native level); English (fluent level)</div></div><div class="-Ns-613 "><div class="--ld-634"><div class="-Ix-665"> </div><div class="-Ix-665"> </div><div class="-Ix-665">Location: Tokyo</div><div class="-Ix-665">Reference Number: 06940-0013191369</div></div></div><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzQwOTkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-07-01T07:39:43Z
Head of Sales
  • Tokyo,
  • remote
  • Permanent
  • 25.0M - 40.0M JPY / Yearly
  • <p><strong>Selling points</strong></p><ul><li>Join a fast-growing startup that has successfully raised over 4.5 billion yen in funding.</li><li>Work with a platform trusted by thousands of units across Asia and rapidly expanding into the Japanese market!</li><li>Be part of an entrepreneurial environment where your ideas can directly shape new products and services!</li><li>Leverage cloud-based tools, automation, and data-driven insights to help clients maximize operational efficiency and profitability!</li></ul><p><strong>Company Profile</strong></p><ul><li>A global PropTech company that provides one-stop solution for property management, accelerating the DX in the Japan's real estate industry. This company is in the growing phase to scale the business in Japan while building up a highly skilled team.</li></ul><p><strong>The Role</strong></p><ul><li>Develop and execute go-to-market strategy and pricing for all offerings, while exploring new revenue streams with the product team.</li><li>Lead, hire, and coach a top-performing sales team, managing the full sales cycle and customer onboarding.</li><li>Drive customer retention and growth, and build relationships with key real estate stakeholders.</li><li>Set sales KPIs and forecasts, report to leadership, and represent the company at major industry events.</li></ul><p><strong>Your Skills</strong></p><ul><li>10+ years of B2B sales or business development experience, ideally in SaaS, PropTech, or real estate tech in Japan.</li><li>Proven success closing enterprise deals and driving growth with strong pipeline management.</li><li>Experience launching or scaling products in a regional market, preferably in startups or high-growth environments.</li><li>Fluent Japanese and business-level English, with excellent communication and negotiation skills.</li></ul><p><strong>Salary</strong></p><ul><li>25 million yen - 40 million yen</li></ul><p><strong>Location</strong></p><ul><li>Tokyo</li></ul><p>Reference number : 06940-0013256200</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/eXVpbmEua2FuYXphd2EuMDg0NDIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-07-07T02:20:25Z
C&B Senior Manager
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 16.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a leading global semiconductor company headquartered in Japan, specializing in microcontrollers, analog, and power devices, as well as system-on-chip (SoC) solutions. The company serves industries such as automotive, industrial automation, healthcare, and IoT, offering innovative technologies to enable advancements in connected devices and sustainable technologies. They are known for its focus on delivering high-performance, energy-efficient solutions tailored to complex, modern applications.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>Now Hiring: Compensation &amp; Benefits Director - Make an Impact in a Global Company</p><p>Are you ready to lead and innovate? Our client is seeking a Compensation &amp; Benefits lead to spearhead rewards strategies in Japan while partnering with global leadership to shape executive compensation. This is your chance to drive impactful, market-competitive programs for a cutting-edge, multinational company at the forefront of semiconductor technology.<br /> <br /> What You'll Do:<br /> Design and manage compensation and benefits programs tailored to Japan's market while ensuring alignment with global corporate policies.<br /> Collaborate with senior leadership on executive compensation, including preparing recommendations for the Compensation Committee.<br /> Lead global initiatives, including merit increase programs, bonus plans, and process improvements for greater cost-efficiency.<br /> Partner with HR, Legal, and Finance teams to deliver seamless C&amp;B administration.<br /> Mentor a dedicated team and foster a performance-driven, collaborative culture</p><p><strong> </strong></p><p><strong>Your Skills </strong></p><p>What We're Looking For:</p><p>7+ years of progressive experience in C&amp;B, with a focus on executive compensation and leadership roles. Expertise in analyzing compensation data, designing frameworks, and ensuring compliance with local labor laws.</p><p>Strong stakeholder engagement skills and proven ability to manage cross-functional partnerships.</p><p>Fluency in English and Japanese; additional languages are a bonus.</p><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12M JPY - 16M JPY</p><p><strong> </strong></p><p><strong>Unique</strong> <strong>Selling points</strong></p><p>Shape the future with energy-efficient semiconductor solutions that power smarter, greener technologies across the globe. With over 20,000 employees in over 30 countries, our client offers a dynamic workplace that values innovation, inclusion, and well-being. From flexible work options to opportunities for growth, your success matters here.</p><p> </p><p>Reference Number: 06940-0013208257</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/Tmljay5TY2hlZWxlLjA1NDg1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-06-16T03:16:04Z
Product Manager (FS)
  • Tokyo,
  • remote
  • Permanent
  • 10.0M - 15.0M JPY / Yearly
  • <p>A high-growth, Series B-funded B2B fintech company is seeking an experienced Product Manager to lead the evolution of its trading and risk management platforms in the energy and commodities markets.<br /><br />With backing from top-tier global VCs and institutional investors, this firm is building digital infrastructure to transform Japan's energy markets-leveraging technology, market data, and financial innovation to reshape a ¥100 trillion opportunity.<br /><br />This is a rare opportunity to build and scale institutional-grade trading products in a mission-driven environment, working directly with quants, traders, engineers, and regulatory experts.<br /><br />You'll take end-to-end ownership of one or more products supporting energy trading, derivatives pricing, market data, and risk management. Your focus will be to design and execute a roadmap that scales user adoption, drives transaction volume, and delivers measurable business outcomes.<br /><br /><strong>Key Responsibilities</strong><br />Own and evolve the product roadmap for a trading or data platform used by institutional energy market participants<br /><br />Translate complex domain and user needs into clear, actionable product specs<br /><br />Conduct user research with traders, analysts, and risk teams to identify unmet needs<br /><br />Partner with engineering, design, and business stakeholders to deliver new features<br /><br />Monitor and analyze product KPIs; run experiments and drive iteration cycles<br /><br />Ensure alignment with regulatory frameworks and trading workflows in financial markets<br /><br />Champion the voice of the user, balancing innovation with stability and compliance<br /><br /><br /><strong>Required Experience</strong><br />3+ years of product management or equivalent experience in a financial service or fintech environment<br /><br />Strong understanding of trading systems, financial derivatives, and/or market infrastructure<br /><br />Demonstrated success in leading B2B product development in complex domains<br /><br />Experience working closely with software engineers and cross-functional teams<br /><br />Familiarity with project management principles and agile methodologies<br /><br /><strong>Preferred</strong><br />Experience building institutional trading platforms, ETRMs, or risk systems<br /><br />Background in commodities, energy, or complex financial instruments (e.g., swaps, futures, forwards)<br /><br />Comfort working with data-heavy applications (pricing models, time series data, etc.)<br /><br />Experience with user research or customer discovery in technical domains<br /><br /><strong>Who You Are</strong><br />Mission-driven and energized by shaping the future of large, regulated markets<br /><br />Thrive in ambiguity and fast-moving environments<br /><br />Not just a roadmap executor - you are a product thinker who actively identifies problems and drives solutions<br /><br />Collaborative and purpose-oriented, with a desire to build things that matter<br /><br />Work Culture &amp; Benefits<br />Remote-friendly culture with a Tokyo HQ (some in-office presence required during onboarding)<br /><br />Flexible hours (no core time; full flex)<br /><br />Comprehensive benefits: full social insurance, housing and family support, training/education reimbursement<br /><br />Generous vacation and leave, including unique 5-day refresh leave separate from annual PTO<br /><br />Stock options for long-term impact and ownership<br /><br /><strong>Why Join?</strong><br />Lead the product vision in a once-in-a-generation transformation of a trillion-yen market<br /><br />Work with a diverse team of top talent from energy, finance, and technology sectors<br /><br />Shape products at the intersection of trading, data, regulation, and sustainability<br /><br />Help create the future infrastructure of Japan's energy and commodities markets</p><p>Reference Number: 06940-0013253161</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/c3VlLnRpbmcuODk1OTQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-07-02T01:41:46Z
Project Manager - Internal Consulting
  • Tokyo,
  • remote
  • Permanent
  • 16.0M - 16.0M JPY / Yearly
  • <p><strong>Company Profile </strong></p><p>Technology company that specializes in developing mobile app-based solutions </p><p data-start="380" data-end="402"><strong data-start="384" data-end="402">About the Role</strong></p><p data-start="404" data-end="607">Our client is seeking a highly capable (Senior) Project Manager to join an internal consulting team that supports strategic initiatives across multiple business units within a major global automotive group.</p><p data-start="609" data-end="971">In this role, you will act as the key liaison between cross-functional stakeholders-coordinating between internal teams and external partners to ensure smooth communication, efficient execution, and delivery of high-impact projects. Your ability to manage complex initiatives with precision will be essential to driving success across diverse business areas.</p><p data-start="978" data-end="1006"><strong data-start="982" data-end="1006">Key Responsibilities</strong></p><ul data-start="1008" data-end="1466"><li data-start="1008" data-end="1073"><p data-start="1010" data-end="1073">Plan and manage multiple projects across various business units</p></li><li data-start="1074" data-end="1142"><p data-start="1076" data-end="1142">Ensure projects are delivered on time, within scope, and on budget</p></li><li data-start="1143" data-end="1225"><p data-start="1145" data-end="1225">Act as the communication bridge between internal teams and external stakeholders</p></li><li data-start="1226" data-end="1304"><p data-start="1228" data-end="1304">Identify and mitigate project risks, and ensure issues are resolved promptly</p></li><li data-start="1305" data-end="1381"><p data-start="1307" data-end="1381">Track project performance using appropriate systems, tools, and techniques</p></li><li data-start="1382" data-end="1466"><p data-start="1384" data-end="1466">Maintain high standards of project documentation, reporting, and quality assurance</p></li></ul><h3 data-start="1473" data-end="1503"><strong data-start="1477" data-end="1503"><br />What We're Looking For</strong></h3><ul data-start="1505" data-end="2072"><li data-start="1505" data-end="1612"><p data-start="1507" data-end="1612">Proven experience as a Project Manager, ideally in consulting, automotive, or tech-related environments</p></li><li data-start="1613" data-end="1730"><p data-start="1615" data-end="1730">Strong understanding of project lifecycle, with experience in scheduling, budgeting, and stakeholder coordination</p></li><li data-start="1731" data-end="1831"><p data-start="1733" data-end="1831">Ability to lead cross-functional teams and manage multiple priorities in fast-paced environments</p></li><li data-start="1832" data-end="1884"><p data-start="1834" data-end="1884">Excellent communication and interpersonal skills</p></li><li data-start="1885" data-end="1949"><p data-start="1887" data-end="1949">Strong problem-solving ability and a detail-oriented mindset</p></li><li data-start="1950" data-end="2009"><p data-start="1952" data-end="2009">Business-level proficiency in both Japanese and English</p></li><li data-start="2010" data-end="2072"><p data-start="2012" data-end="2072">PMP or equivalent project management certification is a plus</p></li></ul><h3 data-start="2079" data-end="2099"><strong data-start="2083" data-end="2099"><br />Why Join Us?</strong></h3><ul data-start="2101" data-end="2410"><li data-start="2101" data-end="2170"><p data-start="2103" data-end="2170">Work on strategic, high-impact projects across diverse industries</p></li><li data-start="2171" data-end="2263"><p data-start="2173" data-end="2263">Collaborate with experienced professionals in an international, tech-forward environment</p></li><li data-start="2264" data-end="2320"><p data-start="2266" data-end="2320">Gain exposure to both business and technical domains</p></li><li>Be part of an organization that values innovation, ownership, and professional growth</li></ul><p><br /><strong>Salary</strong> : 16M JPY<br /><br /><strong>Location</strong> : Tokyo<br /><br /><br /></p><p>Reference Number: 06940-0013261753</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuMjcxMjYuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-08-05T05:58:47Z
HR Manager
  • Tokyo,
  • remote
  • Permanent
  • 9.0M - 11.0M JPY / Yearly
  • <p><strong><span class="text-format-content ">Selling Points</span></strong></p><p><span class="text-format-content ">Experience a luxury environment dedicated to creating some of the best chocolate materials worldwide. Company currently going through change, get to be part of the change making process and see the impact you have in building policies first hand!</span></p><p><strong><span class="text-format-content ">Client Profile</span></strong></p><p>Our client is a premium European producer of high-end foodstuffs, focused on crafting meaningful relationships with the very best restaurants and artisans across Japan.</p><p><strong><span class="text-format-content ">The Role</span></strong></p><p><span class="text-format-content ">Requirements Main Responsibilities<br />HR Matters:<br /></span></p><ul><li><span class="text-format-content ">Oversee recruitment processes, including interviewing and onboarding new staff.</span></li><li><span class="text-format-content ">Drive employee learning, training, and coaching programs.</span></li><li><span class="text-format-content ">Manage employee performance reviews, wage assessments, and enforce disciplinary actions.</span></li><li><span class="text-format-content ">Develop and communicate clear policies, including creating an Employee Handbook.</span></li><li><span class="text-format-content ">Ensure compliance with local labor laws (e.g., maternity leave, holidays) aligned with global HR guidance.</span></li><li><span class="text-format-content ">Facilitate workplace investigations, health and safety compliance, and termination procedures.</span></li><li><span class="text-format-content ">Maintain collaboration with HR Headquarters (France) to align with global initiatives.</span></li><li><span class="text-format-content ">Support the implementation and monitoring of internal HR systems/databases (One HR concept).</span></li><li><span class="text-format-content ">Manage monthly payroll, ensuring accuracy and timeliness.</span></li><li><span class="text-format-content ">Act as a key contact point to enhance employee engagement and connect executives with employees.</span></li><li><span class="text-format-content ">Build strategic talent plans to ensure the company's HR capacity supports business goals.</span></li><li><span class="text-format-content ">Stay updated on HR trends, best practices, and legal regulations, recommending process enhancements.</span></li></ul><p> </p><p><span class="text-format-content ">Internal Reporting:<br /><br /></span></p><ul><li><span class="text-format-content ">Prepare and manage the annual HR budget (e.g., training, structure costs).</span></li><li><span class="text-format-content ">Provide monthly, quarterly, and annual reports on HR activities, including team-building, sustainability initiatives, and training programs.</span></li><li><span class="text-format-content ">Analyze HR metrics and report actuals versus budget, with recommendations for deviations.</span></li><li><span class="text-format-content ">Key Qualifications:</span></li><li><span class="text-format-content ">Education: Bachelor's degree in HR management or equivalent.</span></li></ul><p>Experience:</p><ul><li><span class="text-format-content ">5-10 years in HR or related fields, ideally in international or regional environments.</span></li><li><span class="text-format-content ">Hands-on experience with conflict resolution, workplace investigations, and disciplinary processes.</span></li><li>Proven success in implementing HR systems/databases.</li></ul><p>Skills:</p><ul><li><span class="text-format-content ">Strong knowledge of Japanese labor law and relevant health/safety regulations.</span></li><li><span class="text-format-content ">Ability to build and maintain positive relationships with employees and stakeholders.</span></li><li><span class="text-format-content ">Proficient with HR tools, systems, and PCs.</span></li><li>Skilled in presentations and employee education programs.</li></ul><p>Languages:</p><p> </p><ul><li><span class="text-format-content ">Fluent in Japanese; English proficiency preferred for communication with HQ.</span></li></ul><p><span class="text-format-content ">Desired Attitudes:<br /></span></p><ul><li><span class="text-format-content ">Relationship builder with strong networking and interpersonal skills.</span></li><li><span class="text-format-content ">Diplomatic yet assertive, balancing local and international requirements.</span></li><li><span class="text-format-content ">Open to feedback, adaptive to change, and committed to continuous self-improvement.</span></li><li><span class="text-format-content ">Accountable for results and ownership of responsibilities.</span></li><li><span class="text-format-content ">Flexible and thrives in evolving, fast-paced environments.</span></li><li><span class="text-format-content ">Confident communicator with excellent presentation skills.</span></li><li><span class="text-format-content ">This role offers the opportunity to work in a dynamic, premium-focused organization that values relationships, craftsmanship, and cultural sensitivity, with strong ties between local teams and global HQ. Adaptability, strategic thinking, and the ability to inspire collaboration are essential to succeed</span></li></ul><p><strong><span class="text-format-content ">Skills</span></strong></p><ul><li><span class="text-format-content ">Hands on, comfortable with japanese labour law interpretation, adaptive given environment of change currently. </span></li><li><span class="text-format-content ">Global minded is important. </span></li><li><span class="text-format-content ">Languages must include English and Japanese.</span></li></ul><p><strong>Salary </strong></p><p>9,000,000 yen - 11,000,000 yen</p><p><strong>Location </strong></p><p>Tokyo </p><p> </p><p>Reference Number: 06940-0013241228</p><p> </p><p><span class="text-format-content " style="box-sizing: border-box; color: #242424; font-family: 'Segoe UI', 'Segoe UI Web (West European)', 'Segoe UI', -apple-system, BlinkMacSystemFont, Roboto, 'Helvetica Neue', sans-serif; font-size: 16px; white-space-collapse: preserve; background-color: #e6f2f2;"><span style="box-sizing: border-box;"> </span></span></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/VGF5bG9yLlJvc3NpLjMwNzkwLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-06-11T01:59:36Z
Senior Project Manager [Enterprise Software | Fintech]
  • Tokyo,
  • remote
  • Permanent
  • 16.0M - 18.0M JPY / Yearly
  • <p>A global tech firm, considered by many a pioneer in the industry. Despite its dominating presence still experiencing steady growth globally, particularly APJ, which represents one of its biggest markets (and opportunities!).<br /><br />Salary:<br />¥16,000,000 ~ 18,000,000 total annual compensation<br /><br /><br />Why Join?<br />- A dominant position in the market, very stable (low turnover/long tenure among their employees), and highly profitable<br />- New role in the client to play a critical role in how their software being deployed for their customers<br />- Offers a combination of mission-critical software and cloud solutions, and complimentary suites in AI, Analytics and Data.<br /><br />The Role<br />- Oversee large-scale software projects being the glue between end-customers, partners (system integrators) and internal product teams<br />- Manage projects from start to finish from the initiation, scoping and planning to implementation to smooth transition for ongoing support and customer success<br />- Manage all aspects of successful project completion - budgeting, scope, time, risk mitigation and ensuring all relevant stakeholders are being kept in the loop<br />- Utilize software tools (Jira, confluence etc.) and further improve project best practices working in an Agile environment<br /><br />Your Skills<br />- 10+ years of experience managing multi-million-dollar customer engagements<br />- Strong preference for prior financial services experience i.e. Banking, Payments, Insurance etc.<br />- Experience leading complex software deployments, as the bridge between Japanese customers and overseas teams<br />- Proven track-record of successful project completion (within scope, time, budget)<br />- Excellent leadership and communication skills<br />- Superb attention to detail - ability to anticipate upcoming needs and risks<br />- Ability to navigate through complexity and demands of Japanese customers<br />- Japanese (Native level); English (fluent level)<br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuODkwNTkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-07-03T03:05:52Z