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6 results for Head Customer Success Customer Success Director in Shibuya-ku, Tōkyō

Senior Sales Manager [Fintech / Credit Risk]
  • Tokyo,
  • remote
  • Permanent
  • 15.0M - 18.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a well-established international financial services and risk intelligence organization with a strong global presence. With decades of expertise supporting corporate clients in managing credit risk, the company is now accelerating the growth of its fastest-growing divisions in Japan - targeting 40% year-over-year growth this fiscal year.<br /><br />This is a rare opportunity to lead and scale a strategic business unit within a well-established yet entrepreneurial environment in a white space with lots of room to grow both personally and as a key member of their Japan business.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>Our client is seeking an experienced and commercially driven leader to expand their new 'data' products market share across assigned territories. This is a high-impact role focused on driving revenue growth and positioning the solutions as a leading risk intelligence offering in the market.<br /><br />Go-To-Market Strategy &amp; Execution<br />- Develop and execute a clear GTM strategy across all channels: direct sales, partnerships, cross-sell and sell-through models, including trade-tech platforms<br />- Analyse the competitive landscape and define winning strategies<br />- Translate medium-term objectives and long-term vision into actionable business plans<br /><br />Revenue Growth &amp; Channel Development<br />- Drive incremental BI revenue through new and existing partnerships<br />- Build, manage, and maintain a strong and predictable sales pipeline<br />- Provide accurate sales forecasting and progress reporting<br /><br />Stakeholder &amp; Team Leadership<br />- Act as a strategic partner to regional and global stakeholders in shaping business and account plans<br />- Guide and nurture sales team members as the market grows<br /><br />Product &amp; Market Feedback<br />- Work closely with product teams to advocate for enhancements aligned with local market requirements and regulatory standards<br />-Provide structured market feedback to support innovation and competitiveness<br /><br />Market Presence &amp; Brand Positioning<br />- Represent the Business Information division at industry events<br />- Build presence within targeted industries through associations and presentations<br />- Partner with marketing to develop compelling, market-relevant content<br />- Enable and train partners and team members to effectively position and sell BI solutions<br /><br />Customer Success<br />- Ensure client NPS scores meet or exceed global benchmarks<br />- Maintain strong executive-level relationships with clients and partners </p><p> </p><p><strong>Your Skills </strong></p><p>- 10-15 years of experience in direct and/or channel sales<br />- 3-5 years in a role requiring expansion of new products into new markets or client segments<br />- Proven experience in enterprise consultative sales<br />- Strong experience defining and executing GTM strategies with measurable results<br />- Background in data services, credit/risk intelligence, or risk management solutions<br />- Japanese (native); English (business level)</p><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>15 - 18 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013387383</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzk2NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-19T05:09:20Z
Marketing Manager
  • Tokyo,
  • remote
  • Contract
  • 8.0M - 12.0M JPY / Yearly
  • <p><strong>About the Company</strong><br /><br />A rapidly scaling global B2B technology company operating a platform used by tens of thousands of businesses worldwide. With a strong international team and expanding global footprint, the company is entering a critical growth phase driven by new product launches and overseas expansion. The culture is fast-paced, collaborative, and impact-oriented.<br /><br /><strong>The Role</strong><br /><br />This is a 360° marketing role with a strong emphasis on Japanese content creation and go-to-market strategy. You will own initiatives end-to-end, from strategy and execution to performance measurement, with a particular focus on business-facing storytelling that builds credibility and trust.<br /><br />You'll work closely with product, sales, customer success, and leadership in a lean, high-impact marketing team.<br /><br /><strong>Key Responsibilities</strong></p><ul><li>Own content strategy and execution with a strong writing focus (customer interviews, testimonials, case studies, long-form content)</li><li>Plan and execute integrated marketing initiatives across content, digital, and campaigns</li><li>Translate business objectives into measurable marketing actions with clear ROI tracking</li><li>Drive go-to-market execution for new offerings and market expansions</li><li>Manage multiple initiatives simultaneously while working cross-functionally</li><li>Continuously optimize performance based on data and insights rather than vanity metrics</li></ul><p>Must-Have Requirements</p><ul><li>Native or near-native Japanese writing ability (long-form content is core)</li><li>Hands-on B2B marketing experience across planning, execution, and optimization</li><li>Strong analytical mindset with a focus on impact and measurement</li><li>Proven ability to manage multiple projects and stakeholders in parallel</li></ul><p>Nice-to-Have</p><ul><li>Experience in B2B tech, SaaS, or platform businesses</li><li>Familiarity with tools such as analytics platforms, CRM, CMS, and design tools</li><li>Experience with events, webinars, or integrated campaigns</li><li>Informal leadership or mentoring experience</li></ul><p><strong>Why This Role</strong></p><ul><li>Significant ownership and visibility across the organization</li><li>Opportunity to shape GTM strategy during a high-growth phase</li><li>Hybrid work with strong flexibility</li><li>Young, international, and diverse team culture</li><li>Clear long-term growth and career upside</li></ul><p><strong>Location </strong></p><p>Tokyo (Hybrid)<br /><br /></p><p><strong>Salary</strong></p><p>8 - 12 million yen</p><p><strong> </strong></p><p>Reference Number: 67040-0013359057</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/ZXJpa2EueWFtYWRhLjQxNDM3LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-06T05:38:23Z
SRE Engineer
  • Tokyo,
  • remote
  • Permanent
  • 9.0M - 12.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Growing B2B SaaS provider delivering cloud-based solutions to enterprise customers is seeking an SRE / Ops Engineer to lead their infrastructure and operations domain.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>Lead the entire AWS-based infrastructure from design to operations (VPC, EKS/ECS, RDS, CloudFront, IAM, WAF, etc.) for a production SaaS platform.</li><li>Drive Infrastructure as Code implementation using Terraform/AWS CDK and build CI/CD pipelines (GitHub Actions, Bitbucket Pipelines, CodePipeline).</li><li>Establish SRE practices including log aggregation, monitoring, alerting systems, and incident response frameworks.</li><li>Conduct operations testing of offshore Dev team deliverables to ensure quality from a customer perspective.</li><li>Implement security measures including vulnerability management, IAM/WAF design, and change management processes.</li><li>Collaborate with Customer Success teams on first-line response, issue triage, and log analysis infrastructure.</li><li>Build product metrics infrastructure to automatically collect usage and performance data.</li><li>Reporting directly to leadership with a clear career path to grow into Head of SRE as the team scales.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Production operations experience with AWS (VPC, EKS/ECS, RDS, CloudFront, IAM, WAF, etc.).</li><li>IaC design and operations experience using Terraform/AWS CDK.</li><li>CI/CD pipeline construction experience using GitHub Actions/Bitbucket Pipelines/CodePipeline.</li><li>Container orchestration operations experience with Kubernetes.</li><li>Monitoring, alerting, and log aggregation operations experience (CloudWatch, CloudTrail, OpenSearch, etc.).</li><li>Understanding of security best practices (vulnerability management, patch application, change management).</li><li>Practical Scrum development experience (as Scrum Master or Developer).</li><li>Preferred: Multi-tenant/SOC2/ISO27001 compliance experience, offshore team collaboration in English, Python/shell scripting.</li></ul><p> </p><p><strong>Key Highlights of the Role </strong></p><ul><li>Own end-to-end infrastructure with full authority from design to operations-rare opportunity to build 0→1 in a growing SaaS environment.</li><li>Direct impact on customer value through operations testing and SRE improvements that balance quality with delivery speed.</li><li>Clear growth path from individual contributor to Head of SRE, with opportunity to launch and scale your own team.</li><li>Work with cutting-edge DevOps practices: Terraform, Kubernetes, SLI/SLO design, modern incident management.</li><li>Full remote work with flexible hours (9:00-18:00 flextime)-results-oriented culture without location or time constraints.</li><li>Global collaboration experience working with offshore development teams.</li></ul><p> <strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>9 - 12 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013360778</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjYxNjc2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-09T01:24:05Z
Senior Talent Manager
  • Tokyo,
  • remote
  • Permanent
  • 5.0M - 10.0M JPY / Yearly
  • <p>About the job</p><p> </p><p>Discover an exciting opportunity as a Senior Talent Manager at our Tokyo office. Robert Half has a rich 77-year history, continuously evolving to positively impact lives by matching the right talent with the right job.</p><p> </p><p>As part of our growing perm and contract focused practice groups at Tokyo office, we are seeking experienced recruiters and business developers to join our team.</p><p> </p><p>Responsibilities:</p><ul><li>Expand your network and cultivate business relationships</li><li>Build a robust talent pool and pipeline</li><li>Manage end-to-end talent solutions for clients</li><li>Stay informed about market trends and share insights</li><li>Engage in company events, networking, and community initiatives</li></ul><p> </p><p>Qualifications:</p><ul><li>Proven experience in agency recruitment or similar client-facing roles</li><li>Strong track record of developing business relationships</li><li>Curiosity, adaptability, and a collaborative mindset</li><li>Passion for technology and eagerness to learn</li><li>Excellent interpersonal and communication skills</li><li>Ethical, growth-oriented, and resilient mindset</li><li>Effective stakeholder management abilities</li></ul><p> </p><p>Rewards &amp; Benefits:</p><p>In addition to a competitive base salary, we offer:</p><p> </p><ul><li>Lucrative, transparent commission structure</li><li>Clear career progression opportunities</li><li>National and international mobility across our 300+ global offices</li><li>Cutting-edge learning and development programs</li><li>Wellness initiatives, mental health support, and EAP</li><li>State-of-the-art technology to enhance your success</li><li>Annual national and international recognition events</li><li>Progressive parental/carer leave policies and other entitlements</li><li>CSR involvement, charity leave, and community engagement opportunities</li></ul><p> </p><p>Apply now to connect with our talent acquisition team and explore this exciting opportunity. Applicants must have full working rights in Japan or eligibility for permanent employment.</p><p>Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.</p><img src="https://counter.adcourier.com/anVzc2kubWFuc2lra2EuNDcyMTkuMTA4OThAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
  • 2026-02-16T02:50:13Z
Security Professional Services
  • Tokyo,
  • remote
  • Permanent
  • 11.0M - 14.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>As a U.S.-based technology company, we support digital transformation for enterprises in the areas of cloud, security, and performance. In the Japanese market, we build long-term partnerships with enterprise customers and continue to achieve steady growth.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>In this role as a Technical Account Manager, you will lead the success of key customers and drive maximum value throughout the entire customer lifecycle. Working closely with sales and technical teams, you will build strong relationships with customers as a strategic advisor, ensuring continuous growth and satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Act as a strategic partner to customers' technical leaders and decision-makers.</li><li>Collaborate with sales and pre-sales teams to propose ways to expand the adoption and value of solutions.</li><li>Maximize customer satisfaction, retention, and growth.</li><li>Serve as the primary point of contact for customer interactions, leading internal and external stakeholders.</li><li>Manage escalations and drive operational improvements.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Experience in customer-facing roles within the IT industry</li><li>Knowledge of cloud platforms (AWS, GCP, Azure), networking, and security</li><li>Excellent communication and relationship-building skills</li><li>Project or program management experience is a strong plus</li><li>Native-level Japanese and business-level reading/writing in English</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Full remote work (within Japan)</li><li>Opportunity to build long-term relationships with enterprise customers</li><li>Global environment with the stability of the Japanese market</li><li>Abundant opportunities for career development and learning</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>11 - 14 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013365617</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/TGFuLk5ndXllbi43ODE2My4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
  • 2026-01-16T06:19:19Z
Project Manager​
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 18.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A global leader in supply chain management solutions. Their software enables real-time visibility, planning, and response to dynamic supply chain challenges. With a focus on empowering organizations to make informed decisions, they help optimize operations, improve efficiency, and enhance customer satisfaction.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>This is a client-facing leadership role requiring both strategic oversight and hands-on project execution capabilities.<br /> The Senior Delivery Manager serves as the critical bridge between our sales organization and technical teams, ensuring successful implementation of complex, enterprise-level software projects. You will own end-to-end delivery of multi-million-dollar client engagements, leading cross-functional consultant teams to deliver solutions that transform how our clients manage their operations.<br /><br /> What You'll Do<br /> Client Engagement &amp; Relationship Management</p><ul><li>Act as the primary point of contact for enterprise clients throughout the implementation lifecycle</li><li>Partner with sales teams and product stakeholders to define project scope, objectives, and success metrics</li><li>Lead project kickoff sessions to align expectations and establish communication frameworks</li><li>Build and maintain trusted advisor relationships with client executives and stakeholders</li></ul><p><br /> Project Delivery &amp; Execution</p><ul><li>Develop comprehensive project plans including timelines, resource allocation, and milestone tracking</li><li>Coordinate cross-functional teams to ensure clear task ownership and accountability</li><li>Monitor project health through KPIs, proactively identifying and mitigating risks</li><li>Conduct regular status meetings with clients and internal teams to manage expectations and drive alignment</li><li>Escalate critical issues to senior leadership when necessary</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><p>Required Qualifications</p><ul><li>Bachelor's degree in Computer Science, Business, Supply Chain Management, or related field</li><li>10-15 years of progressive experience in enterprise project management and delivery</li><li>Expert knowledge of project management methodologies, frameworks, and tools</li><li>Proven track record managing full project lifecycles from scoping to delivery</li><li>Native-level Japanese with professional English communication skills</li></ul><p>Key Competencies</p><ul><li>Strong stakeholder management across all organizational levels</li><li>Ability to translate complex technical concepts for non-technical audiences</li><li>Excellent negotiation and influence skills to drive outcomes</li><li>Demonstrated success working with Fortune 500 or equivalent enterprise clients</li><li>Comfortable operating in ambiguous, fast-paced environments</li><li>Experience managing projects valued at $1M+</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Work directly with Fortune 500 brands across industries</li><li>High-impact role where your work enables critical global operations</li><li>Flexible work arrangements and time-off policies</li><li>Comprehensive professional development and mentorship programs</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 -18 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013375535</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMzc0NTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-06T06:22:24Z