4 results for Customer Success Manager in Kawasaki, Kanagawa

Customer Success Engineer

Tokyo,
remote
Permanent
18.0M - 25.0M JPY / Yearly
企業概要 | Company Profile A mission-driven global cybersecurity intelligence provider is seeking a Customer Success Engineer based in Japan. The company delivers unmatched visibility into internet activity at a global scale, serving enterprises, government bodies, financial institutions, and telecommunications providers with threat intelligence that helps detect, disrupt, and defend against advanced cyber threats. 職務内容 | The Role * Own the full post-sales technical lifecycle for Japanese enterprise customers - from onboarding and integration through adoption, renewal, and expansion. * Serve as a trusted technical advisor, helping customers embed threat intelligence into their security workflows (SecOps, threat hunting, incident response, and detection engineering). * Build and maintain success plans that map customer intelligence requirements to measurable ROI and business outcomes. * Deliver workshops, enablement sessions, solution demos, and workflow guidance tailored to each customer's maturity level. * Troubleshoot adoption gaps across APIs, data flows, integrations, and operational workflows. * Monitor account health, usage patterns, and stakeholder engagement; recommend improvements to drive ongoing value. 応募資格 | Your Skills * 3+ years of experience in cybersecurity (SOC, threat intelligence, detection engineering, incident response, or related disciplines). * Solid experience in customer-facing technical roles: Customer Success Engineering, Technical Account Management, Solutions Engineering, or Security Consulting. * Familiarity with CTI concepts: intelligence lifecycle, threat actor infrastructure, indicators, enrichment, MITRE ATT&CK, and operationalization. * Experience integrating or consuming intelligence via SIEM, SOAR, TIP, EDR, or APIs. * Knowledge of network protocols and internet infrastructure (TCP/IP, DNS, HTTP, TLS). * Experience working with Japanese enterprise customers and navigating Japan's formal business culture. * Native-level Japanese with business-level English (reading, writing, speaking). おすすめのポイント | Key Highlights of the Role * Work with some of Japan's and APAC's most critical organizations - including global financial institutions, telecoms, and government bodies. * Be the face of a globally trusted cybersecurity intelligence platform in the Japanese market. * Contribute directly to missions that protect national security, critical infrastructure, and millions of people. * Collaborate with global teams across the US and EMEA in a high-impact, mission-driven environment. * Attend international company events including the annual customer conference and global Sales Kickoff. Location TokyoSalary18 - 25 million yen Reference Number: 67040-0013394554 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/TW9tby5NYWVkYS4xNTMwMi4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-05-28T07:13:55Z

Project Manager

Tokyo,
remote
Permanent
11.0M - 13.0M JPY / Yearly
The Company: Our client is a logistics service provider with revenues of over 50 Billion Euros. By combining value-added and managed services with traditional fulfillment and logistics services, they deliver integrated logistics solutions that improve efficiency and quality while strengthening competitive advantage. The Role:<ul><li>IT Project Portfolio Management - PrioritizationDetermine priorities for all IT projects in alignment with business strategy and oversee execution status.</li><li>Establish and Operate Project GovernanceDevelop standardized methodologies, templates, and reporting standards to ensure quality and consistency across all projects.</li><li>Manage and Report on Project Progress, Risks, Issues, and CostsAs the core of the PMO, maintain visibility into all project statuses and provide transparent reporting to stakeholders.</li><li>Manage WMS/TMS and Other SCM-Related System Implementation ProjectsOversee key IT projects in the logistics business with high priority, ensuring schedule, quality, and scope are maintained.</li><li>Oversee IT Infrastructure Build Projects for New Business WinsPlan and coordinate IT readiness at launch (network, devices, applications, etc.) with the infrastructure team to support smooth Go-Live.</li><li>Consolidate, Evaluate, and Prioritize Change Requests (CRs)Organize CRs from customers and operations, conduct impact assessments, and manage the approval and execution process.</li><li>Support Project Planning for Each Initiative (Scope, Risk, Resources, Cost)Collaborate with Project Managers during project initiation to establish plans and set up conditions for success.Standardize Document Management and Audit Readiness Across Projects In accordance with DSC standard methodologies, ensure the quality of management materials and documentation to meet audit requirements and internal control standards.</li><li>Coach and Develop Project ManagersSupport PMs on issues in ongoing projects and elevate the overall level of project management across the IT organization.</li><li>Escalation Point for Inter-Project Dependencies and Critical RisksPlay a central role in rapidly making decisions and coordinating with stakeholders when critical issues arise. Report to the CIO as appropriate and coordinate with their support.</li><li>Manage IT Customer Solution (CS) Team MembersIT CS members are responsible for proposing and estimating IT infrastructure and WMS/TMS solutions for new business opportunities in coordination with relevant departments. Support, develop, and evaluate CS members in their managerial duties.</li></ul> The Requirements:<ul><li>5+ Years Leading Large-Scale IT Projects or PMO OperationsIncluding experience in project portfolio management and cross-project oversight of multiple projects.</li><li>Hands-On Experience with Project Management Methodologies (PMBOK, PMP, Prince2, etc.)Track record of driving standardization, governance, and process improvement.</li><li>Ability to Negotiate and Communicate with Senior Stakeholders (executives, customers, department heads)Skilled at clarifying complex situations and guiding stakeholders toward clear decisions. Project Experience in IT Infrastructure or Business Application ImplementationKnowledge of logistics domain systems such as WMS / TMS / SCM is particularly desirable.</li><li>High Expertise in Risk & Issue Management, Budget Management, and Progress TrackingCapable of risk assessment and escalation judgment on large-scale projects.</li><li>Knowledge of Document Management and Audit ReadinessExperience with document management aligned to internal controls, compliance, and audit requirements.</li></ul> Key Highlight:<ul><li>Becoming part of a large global network</li><li>Opportunities to manage multiple projects with a lot of opportunities</li><li>A rare opportunity to genuinely connect with client(s) and provide solution</li></ul> Location Tokyo Salary11 - 13 million yen Reference Number: 67040-0013419523 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjY0NjI0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-12T01:44:57Z

Senior Talent Manager

Tokyo,
remote
Permanent
5.0M - 10.0M JPY / Yearly
About the job Discover an exciting opportunity as a Senior Talent Manager at our Tokyo office. Robert Half has a rich 77-year history, continuously evolving to positively impact lives by matching the right talent with the right job. As part of our growing perm and contract focused practice groups at Tokyo office, we are seeking experienced recruiters and business developers to join our team. Responsibilities:<ul><li>Expand your network and cultivate business relationships</li><li>Build a robust talent pool and pipeline</li><li>Manage end-to-end talent solutions for clients</li><li>Stay informed about market trends and share insights</li><li>Engage in company events, networking, and community initiatives</li></ul> Qualifications:<ul><li>Proven experience in agency recruitment or similar client-facing roles</li><li>Strong track record of developing business relationships</li><li>Curiosity, adaptability, and a collaborative mindset</li><li>Passion for technology and eagerness to learn</li><li>Excellent interpersonal and communication skills</li><li>Ethical, growth-oriented, and resilient mindset</li><li>Effective stakeholder management abilities</li></ul> Rewards & Benefits:In addition to a competitive base salary, we offer: <ul><li>Lucrative, transparent commission structure</li><li>Clear career progression opportunities</li><li>National and international mobility across our 300+ global offices</li><li>Cutting-edge learning and development programs</li><li>Wellness initiatives, mental health support, and EAP</li><li>State-of-the-art technology to enhance your success</li><li>Annual national and international recognition events</li><li>Progressive parental/carer leave policies and other entitlements</li><li>CSR involvement, charity leave, and community engagement opportunities</li></ul> Apply now to connect with our talent acquisition team and explore this exciting opportunity. Applicants must have full working rights in Japan or eligibility for permanent employment.Robert Half International Workday Integration is acting as an Employment Agency in relation to this vacancy.<img src="https://counter.adcourier.com/anVzc2kubWFuc2lra2EuNDcyMTkuMTA4OThAcm9iZXJ0aGFsZmludGwuYXBsaXRyYWsuY29t.gif">
2026-02-16T02:50:13Z

Sales Manager

Tokyo,
remote
Permanent
9.0M - 9.0M JPY / Yearly
The Role<ul><li>Assess the industrial IoT landscape in Japan to pinpoint major stakeholders and priority accounts.</li><li>Create and implement a strategic sales approach centered on proactive prospecting and outbound business development.</li><li>Establish and maintain strong relationships with end users, system integrators, and channel partners.</li><li>Identify customers' technical and commercial requirements and position the company as a reliable long-term partner.</li><li>Draft commercial proposals, lead contract negotiations, and regularly meet or surpass sales goals.</li><li>Use CRM platforms to manage the sales pipeline, project revenue, monitor KPIs, and coordinate with internal teams.</li><li>Represent the company at trade shows, networking functions, and industry events in Japan.</li></ul>Location Tokyo Salary9 million yen Reference Number: 06940-0013424154 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/UXVhbmcuTmd1eWVuLjcxODMzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-18T01:26:24Z