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14 results for Customer Service Associate in Japan

Security Professional Services
  • Tokyo,
  • remote
  • Permanent
  • 11.0M - 14.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>As a U.S.-based technology company, we support digital transformation for enterprises in the areas of cloud, security, and performance. In the Japanese market, we build long-term partnerships with enterprise customers and continue to achieve steady growth.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>In this role as a Technical Account Manager, you will lead the success of key customers and drive maximum value throughout the entire customer lifecycle. Working closely with sales and technical teams, you will build strong relationships with customers as a strategic advisor, ensuring continuous growth and satisfaction.</p><p> </p><p>Key Responsibilities:</p><ul><li>Act as a strategic partner to customers' technical leaders and decision-makers.</li><li>Collaborate with sales and pre-sales teams to propose ways to expand the adoption and value of solutions.</li><li>Maximize customer satisfaction, retention, and growth.</li><li>Serve as the primary point of contact for customer interactions, leading internal and external stakeholders.</li><li>Manage escalations and drive operational improvements.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Experience in customer-facing roles within the IT industry</li><li>Knowledge of cloud platforms (AWS, GCP, Azure), networking, and security</li><li>Excellent communication and relationship-building skills</li><li>Project or program management experience is a strong plus</li><li>Native-level Japanese and business-level reading/writing in English</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Full remote work (within Japan)</li><li>Opportunity to build long-term relationships with enterprise customers</li><li>Global environment with the stability of the Japanese market</li><li>Abundant opportunities for career development and learning</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>11 - 14 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013365617</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/TGFuLk5ndXllbi43ODE2My4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
  • 2026-01-16T06:19:19Z
Financial Planning & Analysis Manager
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 15.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a global B2C/B2B technology‑enabled services company specializing in support solutions for consumer electronics and devices. Operating worldwide, the organization delivers high‑quality service offerings that support major retailers, manufacturers, and end‑customers across multiple markets. The business is recognized for its strong customer focus, reliability, and innovation in service delivery, with a stable presence and continuous growth in Japan.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>Finance Strategy Manager</p><p>This position plays a key role in shaping financial insights, supporting strategic decision‑making, and enabling business growth in Japan. You will work closely with the local and regional leadership teams to drive deep financial analysis, improve forecasting accuracy, and support new business initiatives. The role is highly analytical, data-driven, and well‑suited for someone who enjoys working with both finance and business teams.<br /><br /> Key Responsibilities</p><ul><li>Conduct monthly financial results reviews and deliver insights through deep‑dive analysis</li><li>Structure, clean, and prepare business data for financial modeling and reporting</li><li>Learn and utilize tools such as SQL and Python for advanced data analysis (on‑the‑job upskilling supported)</li><li>Support business forecasting, scenario planning, and pricing for new business initiatives</li><li>Partner closely with cross‑functional teams (Product, Operations, Commercial, Customer Experience)</li><li>Improve reporting accuracy, processes, and KPI tracking frameworks</li><li>Contribute to medium‑ and long‑term financial strategy development</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Fluent Japanese with business-level English</li><li>Finance, FP&amp;A, Business Strategy, or Consulting experience</li><li>Strong analytical and problem‑solving skills</li><li>Experience working with business performance data, financial models, and KPIs</li><li>Interest or basic capability in SQL/Python, with willingness to learn</li><li>Experience in tech, e‑commerce, B2C services, or consumer electronics sectors is a plus</li><li>Collaborative mindset with the ability to work across teams</li><li>Self‑starter comfortable in a dynamic, fast‑moving environment</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>High visibility across Japan and regional leadership</li><li>Opportunity to build advanced analytical capability (SQL, Python)</li><li>Blend of finance, strategy, and commercial exposure</li><li>Fast‑growing business with strong global infrastructure</li><li>Chance to influence new business initiatives and pricing strategy</li><li>Hybrid and flexible work culture</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 - 15 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013372179</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjYyOTIzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-30T06:17:44Z
Customer Rep. & PM
  • Tokyo,
  • remote
  • Contract
  • 7.2M - 7.2M JPY / Yearly
  • <h2 data-start="63" data-end="79">Role Overview</h2><p data-start="81" data-end="318">This position supports enterprise customers and internal teams, ensuring smooth operations and proactive engagement across multiple functions. The role plays a key part in maintaining high standards of service and operational efficiency.</p><hr data-start="320" data-end="323" /><h2 data-start="325" data-end="348">Key Responsibilities</h2><h3 data-start="350" data-end="388">Customer Onboarding &amp; Coordination</h3><ul data-start="389" data-end="505"><li data-start="389" data-end="449"><p data-start="391" data-end="449">Set up and manage projects for new enterprise customers.</p></li><li data-start="450" data-end="505"><p data-start="452" data-end="505">Track support activities and ensure timely updates.</p></li></ul><h3 data-start="507" data-end="535">Cross-Team Collaboration</h3><ul data-start="536" data-end="726"><li data-start="536" data-end="644"><p data-start="538" data-end="644">Facilitate communication between customer-facing teams, technical teams, and other internal departments.</p></li><li data-start="645" data-end="726"><p data-start="647" data-end="726">Organize and maintain project boards to ensure visibility and accountability.</p></li></ul><h3 data-start="728" data-end="750">Process Management</h3><ul data-start="751" data-end="881"><li data-start="751" data-end="800"><p data-start="753" data-end="800">Follow up on tasks and deadlines proactively.</p></li><li data-start="801" data-end="881"><p data-start="803" data-end="881">Streamline workflows and introduce automation where possible for efficiency.</p></li></ul><h3 data-start="883" data-end="906">Operational Support</h3><ul data-start="907" data-end="1049"><li data-start="907" data-end="968"><p data-start="909" data-end="968">Assist in preparing internal documentation and reporting.</p></li><li data-start="969" data-end="1049"><p data-start="971" data-end="1049">Identify process gaps and propose improvements to enhance customer engagement.</p></li></ul><hr data-start="1051" data-end="1054" /><p data-start="1056" data-end="1143"><strong data-start="1056" data-end="1070">Job Order:</strong> 06940-0013343653<br data-start="1087" data-end="1090" /> <strong data-start="1090" data-end="1103">Location:</strong> Tokyo<br data-start="1109" data-end="1112" /> <strong data-start="1112" data-end="1123">Salary:</strong> Annual ¥7,200,000</p><p data-start="1056" data-end="1143"> </p><p data-start="1056" data-end="1143"> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/V2lsbC5GaXRjaC4yODAyMS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
  • 2025-12-19T02:28:42Z
Controller
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 15.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a global B2B technology and solutions company serving a wide range of professional and industrial customers. The organization provides highly reliable, high‑quality products and services that support mission‑critical operations across multiple sectors. With a strong international presence and a long-standing reputation for technical excellence, the company continues to expand in the Japan market, offering a stable business environment combined with global collaboration opportunities.<br /> The Japan entity operates with a lean and agile structure, working closely with regional and global headquarters to ensure strong operational performance, financial governance, and continuous process improvement.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As the Japan Controller, you will oversee all finance and accounting activities for the Japan entity. This includes ownership of monthly/quarterly/annual closing, financial reporting, forecasting support, and ensuring strong financial governance. You will partner closely with business leaders, commercial teams, and regional finance to provide insights that drive operational and commercial performance.<br /> This is a hands‑on leadership role requiring both technical accounting expertise and strong business partnering capability.<br /><br /> Key Responsibilities</p><ul><li>Lead full financial closing (monthly, quarterly, yearly) in compliance with local and global standards</li><li>Manage all accounting functions (GL, AP, AR, fixed assets, tax coordination)</li><li>Prepare reporting packages and financial statements for regional/global HQ</li><li>Partner with sales, operations, and service teams to support business decision‑making</li><li>Monitor budget performance, support forecasting, and identify improvement opportunities</li><li>Strengthen internal controls and ensure compliance with corporate policies</li><li>Manage external auditors, tax advisors, and service providers</li><li>Contribute to process improvements and drive financial operational excellence</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Native-level Japanese with Business-level English or Native Chinese with business Japanese proficiency</li><li>Strong accounting foundation (JGAAP; USGAAP or IFRS exposure preferred)</li><li>Proven experience in Controlling, FP&amp;A, or Business Partnering roles</li><li>Experience in manufacturing, industrial, technology, or B2B environments is highly preferred</li><li>Ability to independently manage financial closing and reporting</li><li>Strong analytical skills and the ability to influence non-finance stakeholders</li><li>Hands-on, detail‑oriented, and proactive in driving improvements</li><li>Comfortable working in a global matrix organization, collaborating with overseas teams</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>High-impact role with ownership of the Japan finance function</li><li>Opportunity to work closely with global and regional leadership teams</li><li>Blend of technical accounting, commercial finance, and business partnership</li><li>Stable, well-established global company with strong engineering heritage</li><li>Career development opportunities within an international group</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 - 15 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013372135</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjQ5MjY0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-30T05:50:07Z
Finance Business Partner
  • Tokyo,
  • remote
  • Permanent
  • 6.0M - 9.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>You will be joining a global leader in medical and safety technology, providing advanced solutions used in hospitals, emergency services, industry, fire departments, and government agencies worldwide. The organization is headquartered in Europe and operates in over 190 countries, delivering devices and systems that protect, support, and save lives.<br /> Its Japan operations are based in Tokyo and serve customers across both medical and safety divisions.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>Controller:<br /> As a Controller, you will play a critical role in supporting the commercial organization through high‑quality data analysis, sales reporting, KPI monitoring, and forecasting. You will collaborate closely with Commercial leaders and cross‑functional teams to drive strategic decision‑making and ensure the business achieves its revenue and profitability goals.<br /><br /> Key Responsibilities</p><ul><li>Lead sales performance reporting, including regular dashboards, variance analysis, and month‑end reviews.</li><li>Manage KPI tracking across all sales channels to identify trends, risks, and improvement opportunities.</li><li>Provide data‑driven insights to sales leadership to support strategic planning and operational efficiency.</li><li>Support sales forecasting, target setting, budgeting, and pipeline analytics.</li><li>Work cross‑functionally with Finance, Marketing, Service, and Business Units to ensure aligned and accurate sales data.</li><li>Improve the quality, transparency, and consistency of sales reporting tools and processes.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Fluent in Japanese and English, with strong communication and presentation skills.</li><li>Solid experience in sales controlling, FP&amp;A, commercial analytics, or related financial roles.</li><li>Strong command of data analysis, including Excel, BI tools, and CRM/reporting systems.</li><li>Proven ability to manage KPIs, build reports, and interpret complex sales data into actionable insights.</li><li>Experience supporting sales teams in a multinational environment is highly desirable.</li><li>Proactive, detail‑oriented, and capable of managing multiple priorities in a fast‑paced setting.</li></ul><p> </p><p><strong>Key Highlights of the Role </strong></p><ul><li>Work with a globally respected market leader whose products save lives every day.</li><li>High visibility role supporting senior commercial leaders.</li><li>Opportunity to modernize and enhance Japan's sales performance infrastructure.</li><li>Chance to leverage your bilingual capability to bridge Japan and global HQ.</li><li>Significant impact on revenue growth, analytics maturity, and operational strategy.</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>6 - 9 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013356387</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjQwMDkwLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-12-29T02:50:35Z
Financial Controller
  • Tokyo,
  • remote
  • Permanent
  • 16.0M - 20.0M JPY / Yearly
  • <p style="display: inline !important;"><strong>Company Profile</strong></p><p>Our client is a fast‑growing digital infrastructure platform with operations across Asia. The company develops and operates mission‑critical assets such as data centres and network infrastructure, supporting cloud services, hyperscale clients, telecom operators, and large enterprises. With strong investment backing and continued expansion in Japan, the business offers a dynamic environment that blends real‑asset development with cutting‑edge digital technology.<br /> The Japan entity is entering a phase of accelerated growth, requiring a seasoned finance leader to strengthen financial governance, support new developments, and partner closely with global and regional stakeholders.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As the Senior Financial Controlling Manager, you will oversee financial controlling, reporting, budgeting, and forecasting for the Japan business. You will act as a strategic partner to operational, construction, commercial, and investment teams, ensuring strong financial governance and enabling data‑driven decision‑making.<br /> This role requires a combination of technical finance expertise, business acumen, and the ability to operate in a fast‑moving, asset‑heavy environment.<br /><br /> Key Responsibilities</p><ul><li>Lead monthly, quarterly, and annual financial closing, ensuring accuracy and compliance</li><li>Prepare and review management reports, variance analysis, and financial dashboards</li><li>Oversee budgeting, forecasting, and long‑term planning processes</li><li>Support project‑level financials, including asset development, capex tracking, and ROI analysis</li><li>Strengthen internal controls, compliance frameworks, and financial processes</li><li>Partner closely with Operations, Engineering, Real Estate, and Commercial teams</li><li>Coordinate with regional and global finance stakeholders</li><li>Support financing activities, external reporting, and audits as needed</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Native-level Japanese with business-level English</li><li>Strong finance background with experience in Controlling / FP&amp;A / Financial Reporting</li><li>Industry experience in data centres, telecommunications, real estate, or infrastructure</li><li>Solid understanding of asset‑heavy business models and capex management</li><li>Ability to work cross‑functionally and communicate with technical and commercial teams</li><li>Strong analytical skills with the ability to translate data into strategic insights</li><li>Proactive, structured, and comfortable operating in a rapidly scaling environment</li><li>Experience in multinational or matrix organizations is a plus</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Senior role with significant visibility to Japan and regional leadership</li><li>Opportunity to shape the finance foundation of a growing digital infrastructure business</li><li>Hands‑on involvement in both asset development and operational finance</li><li>International environment with strong collaboration across regions</li><li>High-impact position with room for career advancement</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>16 - 20 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013370391</p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjg4Mzg2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-02-02T02:20:30Z
Accounting Manager
  • Tokyo,
  • remote
  • Permanent
  • 6.0M - 8.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Global US retail company with a strong history.</p><p> </p><p><strong>The Role</strong></p><ul><li>Provide guidance and expertise to the Accounts Payable team in the third-party shared service center.</li><li>Partner with stakeholders in Japan to manage payment timelines, approvals, and internal controls.</li><li>Drive process improvements within the Accounts Payable function.</li><li>Ensure timely and accurate processing of vendor invoices and payments.</li><li>Analyze and forecast vendor payments, including accrual identification.</li><li>Reconcile related general ledger accounts.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>5 or more years of Accounts Payable experience</li><li>Fluent Japanese and business level English</li><li>Nissho Boki 2nd Grade or equivalent accounting / finance certification, or higher</li><li>ERP system usage experience</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Work for a well known, globally recognized organization with a strong history</li><li>Gain experience working for a company with many customer channels - E-commerce, department stores, outlet etc</li><li>Accounting team is large - chance to gain a lot of experience and grow your career</li><li>Japan is the 2nd biggest market</li><li>Sales increasing year on year</li><li>Career promotion opportunities</li><li>Work from home 2 days a week, 3 days a week in the office</li><li>Full flex time</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>6 -8 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013370383</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMzgwNzQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-09T05:50:24Z
Director, New Sales + Account Management [Fintech unicorn]
  • Tokyo,
  • remote
  • Permanent
  • 18.0M - 20.0M JPY / Yearly
  • <div class="--Cn-524"> </div><div class="-px-599"><strong>Company profile</strong><br />This is a rare opportunity to join a fast-growing, global fintech platform at the forefront of payments, banking, and financial infrastructure. Backed by strong international growth and a robust product suite, the company partners with banks, financial institutions, platform businesses, and large enterprises to enable seamless, scalable financial services.</div><div class="-px-599"><br /><strong>The role</strong><br />Your primary responsibility is to acquire new clients and drive incremental revenue growth across Japan. You will act as a trusted commercial partner to customers, combining deep market knowledge with consultative selling skills.</div><ul><li>Own new client acquisition and revenue generation across Japan</li><li>Build and manage senior relationships with banks, financial institutions, platform businesses, and enterprises</li><li>Identify, qualify, and close high-value opportunities in their core verticals</li><li>Consistently exceed commercial targets and demonstrate a strong history of outperforming KPIs</li><li>Apply a consultative, solution-oriented sales approach to articulate clear value propositions</li><li>Collaborate closely with global stakeholders across product, operations, and leadership teams</li></ul><p> </p><p><strong>Your skills &amp; experience</strong></p><ul><li>10+ years of proven experience in business development or enterprise sales, preferably within Payments, FinTech, Banking, Cards, E-commerce, or Financial Services in Japan</li><li>Strong track record of exceeding revenue and growth targets in prior roles</li><li>Data-driven, analytical, and results-oriented</li><li>Self-starter who performs well both independently and within a global, cross-functional team</li><li>Japanese (native-level); English (business-fluent level)</li></ul><p> </p><p><strong>Key Highlights of the Role</strong></p><ul><li>Join a global fintech scale-up with strong momentum</li><li>Strong product line-up, disrupting particular segments of the Banking-as-a-Service and Payments space</li><li>Highly entrepreneurial role with lots of autonomy to shape the Japan business</li></ul><p> </p><p><strong>Location</strong> : Tokyo</p><p> </p><p>Reference Number: 67040-0013352159</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNTY4MzMuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-12-17T02:55:05Z
Product Manager
  • Tokyo,
  • remote
  • Permanent
  • 9.0M - 12.0M JPY / Yearly
  • <p style="display: inline !important;"><strong>Senior Online Product Manager</strong></p><p><strong> </strong></p><p><strong>Company Profile</strong></p><p>Leading global eyewear retailer with over 500 stores across 13 countries, seeking a strategic product leader to drive ecommerce innovation and shape the digital customer experience worldwide.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>Lead product strategy and roadmap for web and app platforms, collaborating with executive teams across Japan, Taiwan, Singapore, Thailand, and India.</li><li>Partner with IT, DX, and marketing teams to prioritize initiatives, manage product deployment, and drive customer adoption across multiple markets.</li><li>Conduct data analysis and develop actionable insights to support strategic decision-making and identify online development opportunities.</li><li>Drive cross-functional projects from ideation to launch, working across time zones to deliver new products and services.</li><li>Develop and maintain KPIs to monitor business performance and ensure product alignment with local retail team needs.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Bachelor's degree with 5+ years in product management, management consulting, system integration, business strategy, or strategic planning.</li><li>Fluent proficiency in both Japanese (N1) and English is essential.</li><li>Strong analytical and problem-solving skills with proven commercial acumen and deep data analysis capabilities.</li><li>Excellent project management, communication, and stakeholder influencing abilities.</li><li>MBA or experience in ecommerce, retail, or fashion sector is preferred.</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Own the digital product strategy for a trusted brand serving millions of customers globally.</li><li>Work directly with global leadership and Group strategy teams to shape company growth trajectory.</li><li>Drive meaningful impact across 13 markets with over 1,500 product styles online and in-store.</li><li>Join an innovative company committed to quality, affordability, and customer satisfaction since 1989.</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>9 - 12 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013369542</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjQwMjk0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-23T06:23:15Z
Financial Planning & Analysis Manager
  • Tokyo,
  • remote
  • Permanent
  • 8.0M - 10.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Join a leading international retailer specializing in premium skincare, body care, hair care, and fragrance products, operating a large network of boutiques throughout Japan. The company belongs to a global beauty group renowned for its natural ingredients and strong commitment to sustainability. It operates over 100 retail stores in Japan.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>FP&amp;A Manager (Individual Contributor)<br /> As the FP&amp;A Manager, you will be a strategic business partner overseeing financial analysis, performance management, budgeting, and forecasting for the Japan business. This role interfaces directly with local management and global headquarters, supporting decision‑making in a fast‑growing, customer‑centric retail environment.</p><p><br /> Key Responsibilities:</p><ul><li>Lead budgeting, forecasting, and long‑term financial planning for the Japan market.</li><li>Manage monthly financial performance reviews, variance analysis, and reporting packages.</li><li>Provide deep sales, margin, and expense analysis to support commercial and retail teams.</li><li>Support strategic projects such as new store openings, channel profitability, and cost optimization.</li><li>Ensure accurate consolidation and communication between Japan and global HQ.</li><li>Strengthen internal financial processes, tools, and KPI dashboards.</li></ul><p> </p><p><strong>Your Skills </strong></p><ul><li>Fluent in Japanese and English (written and spoken).</li><li>Solid FP&amp;A experience in a global company, preferably in a matrixed multinational environment.</li><li>Experience in FMCG or retail is a strong plus.</li><li>Strong analytical skills with advanced Excel and experience with financial systems/BI tools.</li><li>Ability to interpret data, influence stakeholders, and partner cross‑functionally.</li><li>Proactive communicator with a high attention to detail and business acumen.</li></ul><p> </p><p><strong>Key Highlights of the Role </strong></p><ul><li>Contribute directly to the transformation of a high‑growth, consumer‑loved global brand.</li><li>High visibility role collaborating with commercial, retail, and global finance teams.</li><li>Opportunity to drive process improvements, enhance financial insights, and support strategic initiatives.</li><li>A mission‑driven company with strong values, sustainability commitments, and a people‑centric culture.</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>8 - 10 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013356384</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjQ3MTk4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-12-29T04:16:10Z
Value Consultant [B2B SaaS | FSI | ~¥28M]
  • Tokyo,
  • remote
  • Permanent
  • 25.0M - 28.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A global leader in enterprise SaaS in a specific segment within the FSI vertical. Major organizations are highly dependent on their solutions to manage, streamline and automate core business processes and deliver exceptional customer experience.</p><p>The Japan team is now elevating their solution advisory practice (pre-sales) to strengthen their value-based selling approach and is now creating a new role for Japan.</p><p>Salary: 25-28M¥/annual compensation</p><p><strong>The Role</strong></p><ul><li>Partner with Account Executives to define account strategy and lead solution evaluations.</li><li>Translate business needs into compelling solution architectures across cloud, analytics, and core insurance systems.</li><li>Coordinate cross-functional teams to execute workshops, demos, and value-based presentations.</li><li>Support strategic deal preparation, including business case development and executive alignment.</li><li>Maintain market insight and thought leadership within the technology landscape.</li></ul><p><strong>Your Skills </strong></p><ul><li>10+ years of experience in enterprise software, preferably with some exposure to Financial Services</li><li>Preferably experience in a similar role, such as Value Consulting, or Solutions Engineering/Consulting, with a focus on the financial aspects of putting complex deals together</li><li>Excellent financial acumen to be able to comfortably articulate ROI, TCO and other important financial metrics that influence buying decisions to a variety of senior buyers (CIO, CFO, Head of Business departments, etc.)</li><li>Proven ability to lead complex solution evaluations and engage senior stakeholders.</li><li>Excellent communication, presentation, and organisational skills.</li><li>Strategic mindset and passion for driving customer success.</li><li>Japanese (Native); English (Business level)</li></ul><p><strong>Location </strong></p><p>Tokyo</p><p><strong>Salary</strong></p><p>25-28 million yen</p><p> </p><p>Reference Number: 06940-0013333174</p><p> </p><p>----------------------------</p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a></span></em><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><hr /><p><em>「応募」をクリックすることにより、お客様はロバート・ハーフ(以下、当社)のプライバシー通知(</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a></span></em><em>)に同意したものとみなされます。</em> <em>応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNTQ4NTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-11-17T08:01:23Z
Accounting Manager
  • Tokyo,
  • remote
  • Permanent
  • 8.0M - 12.0M JPY / Yearly
  • <p style="display: inline !important;"><strong>Company Profile</strong></p><p>Our client is a global luxury retail company with a long-standing heritage and a strong international presence. Known for its craftsmanship, premium customer experience, and consistent commitment to quality, the brand continues to expand its footprint across major markets. The Japan business operates with a lean, agile structure, closely collaborating with regional and global headquarters to deliver high‑standard retail operations and financial excellence.<br /> The company combines tradition with modern retail practices, offering a sophisticated, design‑driven brand experience and a stable, growing business environment ideal for finance professionals seeking impact and ownership.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As the Accounting Lead, you will oversee the full spectrum of accounting operations in Japan. You will be responsible for monthly/annual closing, financial reporting, and strengthening internal controls for a luxury retail environment. You will work closely with HQ and regional teams, ensuring compliance with global standards while supporting business growth.<br /> This role also plays a key part in ERP implementation, process optimization, and enhancing transparency across financial operations.<br /><br /> Key Responsibilities</p><ul><li>Manage monthly, quarterly, and annual financial closing</li><li>Handle all accounting operations (AP, AR, GL, fixed assets, tax coordination)</li><li>Prepare financial statements and reporting packages for regional/global HQ</li><li>Lead ERP implementation / migration and drive process improvements</li><li>Maintain internal controls, compliance, and audit readiness</li><li>Partner with retail operations to support store performance and business decisions</li><li>Supervise external partners (accounting firm, tax advisors, auditors)</li><li>Support budgeting, forecasting, and cash‑flow management</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Native-level Japanese with business English capability</li><li>Solid experience in accounting or controllership, ideally within retail, luxury, cosmetics, or consumer goods</li><li>Strong knowledge of JGAAP; experience coordinating with global teams preferred</li><li>Proven ability to manage full closing independently</li><li>Experience in ERP implementation (SAP, Oracle, Dynamics, etc.) is highly valued</li><li>Detail‑oriented with strong analytical skills</li><li>Ability to work cross‑functionally and communicate with non‑finance stakeholders</li><li>Proactive, structured, and able to operate in a growing organization</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Work for a global luxury brand with centuries of heritage</li><li>Lead finance and accounting for the Japan entity with autonomy</li><li>Opportunity to drive ERP implementation and transformation initiatives</li><li>Direct impact on business operations and process excellence</li><li>Collaborative, international environment with strong craftsmanship values</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>8 - 12 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013373679</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjM5Mzk1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-30T04:02:19Z
Financial Planning & Analysis Manager
  • Tokyo,
  • remote
  • Permanent
  • 10.0M - 13.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a leading global provider of food services, workplace solutions, and facilities management, serving multinational clients across diverse industries. With a strong and growing presence in Japan, the company is committed to operational excellence, people-focused values, and continuous business transformation. As the Japan business expands, the Finance team is seeking a talented FP&amp;A professional to help drive performance in one of the organization's most dynamic and strategically important markets.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As the FP&amp;A Manager, you will partner closely with both business and finance leaders to support performance management, budgeting, forecasting, and financial analysis. You will play a key role in interpreting data, identifying trends, and translating financial insights into actionable recommendations for commercial and operational teams. This role requires a strong blend of analytical rigor, communication skill, and the ability to influence stakeholders in a fast-moving, multicultural environment.</p><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Native or highly fluent Japanese, with strong business English communication skills.</li><li>Proven experience in FP&amp;A, financial modelling, budgeting, and forecasting.</li><li>Strong ability to bridge business and finance, translating financial concepts into practical business insights.</li><li>Excellent communication skills with confidence engaging senior stakeholders.</li><li>Comfortable working with large, complex datasets-advanced Excel or BI tools experience preferred.</li><li>Experience in services, hospitality, FMCG, or similar fast-paced industries is a plus.</li><li>Proactive, collaborative, and able to thrive in an international, matrix-driven environment.</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>High-impact position supporting strategic decisions for the Japan business.</li><li>Close partnership with commercial, operations, and leadership teams.</li><li>Data-driven environment with opportunities to innovate and improve reporting processes.</li><li>Strong exposure to regional and global finance teams.</li><li>Clear opportunities for career development in a global organization.</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>10 -13 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013375545</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjc2NTc4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-02-06T01:50:37Z
CFO - Chief Financial Officer
  • Tokyo,
  • remote
  • Permanent
  • 20.0M - 28.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>A leading global retailer with a strong presence in Japan, known for delivering exceptional customer experiences and innovative solutions in the retail industry. The company is committed to growth, operational excellence, and maintaining its position as a trusted brand for families worldwide.</p><p> </p><p><strong>The Role</strong></p><p>We are seeking a Chief Financial Officer (CFO) to oversee all financial operations in Japan. This strategic leadership role will drive financial performance, ensure compliance, and support commercial decision-making to strengthen market presence. The CFO will report directly to the CEO and collaborate closely with global leadership teams.</p><p> </p><p><strong>Your Skills </strong></p><ul><li>Proven Expertise: Extensive experience in accounting and commercial finance within the retail industry.</li><li>Leadership: Strong track record in managing finance teams and influencing business strategy.</li><li>Technical Knowledge: Deep understanding of financial reporting, budgeting, forecasting, and compliance.</li><li>Languages: Fluent in Japanese and English (both written and spoken).</li><li>Qualifications: CPA or equivalent preferred; strong academic background in finance or accounting.</li></ul><p> </p><p><strong>Key Highlights of the Role </strong></p><ul><li>Drive financial strategy and planning to support business growth &amp; transformation.</li><li>Oversee accounting operations, including monthly, quarterly, and annual closing.</li><li>Partner with commercial teams to optimize profitability and operational efficiency.</li><li>Lead risk management, compliance, and governance initiatives.</li><li>Act as a key advisor to the CEO and executive leadership team.</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>20 - 28 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013336929</p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a></span></em><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><hr /><p><em>「応募」をクリックすることにより、お客様はロバート・ハーフ(以下、当社)のプライバシー通知(</em><em><span style="text-decoration: underline;"><a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a></span></em><em>)に同意したものとみなされます。</em> <em>応募書類には、人種、信条、社会的身分、病歴、犯罪の経歴などの要配慮個人情報や、配偶者、扶養家族など採用選考に無関係な情報を含めないようご注意ください。記載する情報はすべて正確かつ真実であること、また、ハイパーリンクを含める場合には、安全性と信頼性が確保されていることをご確認ください。</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjc5NDMxLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2025-11-21T07:15:34Z