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10 results for Customer Service Associate in Japan

Senior Manager, CS, QA & OF
  • Tokyo,
  • remote
  • Permanent
  • 14.0M - 14.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Designs, manufactures, and sells small home and kitchen appliances, including vacuum cleaners, floor care products, kitchen appliances such as air fryers, blenders, and cookers, as well as beauty and home‑environment devices, marketed under two global consumer brands.</p><p> </p><p><strong>The Rol</strong><strong>e</strong></p><p>Lead Customer Service (CS), Quality Assurance (QA), and Operations Fulfillment (OF) to ensure high service quality, operational excellence, and a superior customer experience across retail and direct‑to‑consumer channels.</p><ul><li>Oversee Customer Service operations, driving service quality, KPI performance, and customer satisfaction</li><li>Lead Quality Assurance frameworks to ensure consistent service standards, compliance, and continuous improvement</li><li>Manage Operations Fulfillment (OF) processes, including order accuracy, delivery performance, and issue resolution</li><li>Partner cross‑functionally with Sales, Supply Chain, and HQ teams to resolve escalations and optimize end‑to‑end operations</li><li>Analyze performance data and implement process improvements to enhance efficiency and customer experience</li><li>Coach and develop managers and team leads</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Experience in Customer Service / QA / Operations, ideally in consumer goods or appliances</li><li>Strong people management, process improvement, and stakeholder collaboration skills</li><li>Data‑driven mindset with experience managing KPIs and service metrics</li><li>Business‑level English (Japanese a plus, if relevant)</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>14 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013404204</p><p> </p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTUyMjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-04-09T07:14:37Z
Cloud Program & Engagement Lead [FSI software vendor]
  • Tokyo,
  • remote
  • Permanent
  • 22.0M - 26.0M JPY / Yearly
  • <p><strong>Company Profile</strong><br /> <br /> Our client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organisations. As cloud adoption accelerates across Japan, the company is strengthening its customer-facing program leadership capability to ensure complex transformation programs are delivered successfully and profitably.<br /> <br /> This is a strategic, high-visibility role sitting at the intersection of delivery, customer engagement, and commercial performance.<br /> <br /> <br /> <br /> <strong>The Role</strong><br /> </p><ul><li>You will lead end-to-end cloud transformation programs across assigned enterprise accounts. Acting as a trusted advisor to customers and system integrator partners, you will ensure delivery excellence while aligning programs to clear business outcomes.</li><li>This role combines program leadership, executive stakeholder engagement, financial oversight, and pre-sales support.</li></ul><p><br /> <br /> Cloud Program Leadership<br /> </p><ul><li>Lead planning and execution of enterprise cloud transformation programs</li><li>Coordinate key milestones, including performance testing, cutovers, and transition to customer success</li><li>Monitor progress, proactively identify risks, and drive mitigation strategies</li><li>Ensure program outcomes align with agreed business objectives and success criteria</li><li>Oversee complex, multi-stakeholder delivery environments</li></ul><p><br /> Customer Relationship &amp; Executive Engagement<br /> </p><ul><li>Serve as a trusted delivery partner to senior customer stakeholders and System Integrator (SI) partners</li><li>Provide strategic guidance on platform adoption and optimisation</li><li>Advocate for customer priorities internally, collaborating with Product, Cloud Operations, and Support</li><li>Support governance forums, including steering committees and executive reviews</li></ul><p><br /> Sales &amp; Pre-Sales Support<br /> </p><ul><li>Contribute to cloud transformation proposals and services estimates</li><li>Engage early in customer discussions to shape delivery approaches and engagement models</li><li>Own small to mid-sized opportunity proposals and support development of Statements of Work (SOWs)</li><li>Identify additional revenue opportunities through strategic account engagement</li></ul><p><br /> Program Financial Management<br /> </p><ul><li>Track program budgets and forecast delivery costs</li><li>Manage margin, staffing models, and scope alignment to ensure profitability</li><li>Support account-level services revenue and profitability targets</li><li>Ensure seamless transition from implementation to business-as-usual operations and customer success</li></ul><p><br /> <br /> <strong>Your Skills </strong><br /> </p><ul><li>Extensive experience in enterprise software delivery, consulting, or transformation programs</li><li>Exposure to highly regulated industries such as Banking, Insurance or Healthcare</li><li>Proven experience in customer-facing leadership roles</li><li>Hands-on experience leading large-scale cloud or SaaS implementations</li><li>Experience coordinating cross-functional delivery teams, partners, and client stakeholders</li><li>Exposure to commercial aspects including proposals, SOWs, and pricing</li><li>Japanese (fluent level); English (Business level)</li></ul><p><br /> <br /> <strong>Key Highlights of the Role </strong><br /> </p><ul><li>Lead high-impact, enterprise cloud transformation programs</li><li>Significant exposure to C-level customer stakeholders</li><li>Strategic role combining delivery excellence and commercial responsibility</li><li>Be part of the #1 firm in its industry</li></ul><p><br /> <br /> <strong>Location </strong><br /> <br /> Tokyo<br /> <br /> <br /> <br /> <strong>Salary</strong><br /> <br /> 22 - 26 million yen<br /> <br /> <br /> <br /> Reference Number: 06940-0013386613<br /> <br /> <br /> <br /> <br /> <br /> <em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em><br /> </p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNjg5OTcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-18T08:37:41Z
Value Consultant [Saas/Cloud vendor | FSI]
  • Tokyo,
  • remote
  • Permanent
  • 16.0M - 25.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a global market leader in enterprise software, delivering mission-critical solutions to some of the world's largest financial services and insurance organizations. With a strong footprint in Japan and continued investment in strategic growth, the company is expanding its Value Consulting capability to support complex enterprise engagements.<br /> <br /> This role sits at the intersection of strategy, finance, and enterprise technology.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>The Value Consultant will partner closely with enterprise sales teams and C-level stakeholders to articulate, quantify, and realize measurable business value from large-scale SaaS investments.</li><li>You will drive structured value discovery, build executive-ready ROI and TCO business cases, and support strategic decision-making across complex customer organizations.</li><li>This is a highly visible, consultative role with direct exposure to CXO leadership.</li></ul><p> </p><p><strong>Your Skills </strong></p><ul><li>8-15+ years of experience in Value Consulting, Strategy Consulting, Value Engineering, or Enterprise SaaS pre-sales</li><li>Experience in working with financial services clients</li><li>Strong experience driving ROI/TCO analysis within complex enterprise environments</li><li>Track record of influencing senior executives on strategic investment decisions</li><li>Strong and executive presentation skills</li><li>Ability to translate technical solutions into strategic business outcomes</li><li>Japanese (native); English (business level)</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><p>Business Value Strategy &amp; Execution</p><ul><li>Drive measurable ROI and strategic value realization for enterprise SaaS customers</li><li>Conduct Business Value Assessments to identify financial and operational impact</li><li>Quantify improvement opportunities and define value realization roadmaps</li><li>Ensure customers can identify, measure, and capture the full value potential of their investment</li></ul><p><br /> ROI &amp; Financial Modeling</p><ul><li>Develop detailed ROI and TCO models tailored to customer environments</li><li>Build board-ready financial business cases with granular KPIs and documented benefit rationale</li><li>Translate complex technical capabilities into tangible financial and operational outcomes</li><li>Support customers' investment decisions through data-driven analysis</li></ul><p><br /> Executive Engagement &amp; Storytelling</p><ul><li>Influence and engage CXO-level stakeholders through value-based selling</li><li>Facilitate Value Workshops with cross-functional leaders (Business &amp; IT)</li><li>Present strategic narratives that connect technology transformation to business outcomes</li><li>Enable executive alignment on transformation priorities and target operating models</li></ul><p><br /> Sales &amp; Strategic Alignment</p><ul><li>Partner with account executives to support account planning and value-focused engagement strategies</li><li>Contribute to complex enterprise sales cycles through structured business value conversations</li><li>Align value messaging with customer pain points, industry dynamics, and strategic initiatives</li><li>Methodology Development</li><li>Enhance and evolve value consulting methodologies, frameworks, and collateral</li><li>Support internal capability building and best-practice sharing</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>20 - 25 million yen</p><p><strong> </strong></p><p>Reference Number: 67040-0013385200</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzA3OTguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-17T08:13:48Z
Financial Planning & Analysis Manager
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 15.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a global B2C/B2B technology‑enabled services company specializing in support solutions for consumer electronics and devices. Operating worldwide, the organization delivers high‑quality service offerings that support major retailers, manufacturers, and end‑customers across multiple markets. The business is recognized for its strong customer focus, reliability, and innovation in service delivery, with a stable presence and continuous growth in Japan.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>Finance Strategy Manager</p><p>This position plays a key role in shaping financial insights, supporting strategic decision‑making, and enabling business growth in Japan. You will work closely with the local and regional leadership teams to drive deep financial analysis, improve forecasting accuracy, and support new business initiatives. The role is highly analytical, data-driven, and well‑suited for someone who enjoys working with both finance and business teams.<br /><br /> Key Responsibilities</p><ul><li>Conduct monthly financial results reviews and deliver insights through deep‑dive analysis</li><li>Structure, clean, and prepare business data for financial modeling and reporting</li><li>Learn and utilize tools such as SQL and Python for advanced data analysis (on‑the‑job upskilling supported)</li><li>Support business forecasting, scenario planning, and pricing for new business initiatives</li><li>Partner closely with cross‑functional teams (Product, Operations, Commercial, Customer Experience)</li><li>Improve reporting accuracy, processes, and KPI tracking frameworks</li><li>Contribute to medium‑ and long‑term financial strategy development</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Fluent Japanese with business-level English</li><li>Finance, FP&amp;A, Business Strategy, or Consulting experience</li><li>Strong analytical and problem‑solving skills</li><li>Experience working with business performance data, financial models, and KPIs</li><li>Interest or basic capability in SQL/Python, with willingness to learn</li><li>Experience in tech, e‑commerce, B2C services, or consumer electronics sectors is a plus</li><li>Collaborative mindset with the ability to work across teams</li><li>Self‑starter comfortable in a dynamic, fast‑moving environment</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>High visibility across Japan and regional leadership</li><li>Opportunity to build advanced analytical capability (SQL, Python)</li><li>Blend of finance, strategy, and commercial exposure</li><li>Fast‑growing business with strong global infrastructure</li><li>Chance to influence new business initiatives and pricing strategy</li><li>Hybrid and flexible work culture</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 - 15 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013372179</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjYyOTIzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-30T06:17:44Z
Controller
  • Tokyo,
  • remote
  • Permanent
  • 12.0M - 15.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a global B2B technology and solutions company serving a wide range of professional and industrial customers. The organization provides highly reliable, high‑quality products and services that support mission‑critical operations across multiple sectors. With a strong international presence and a long-standing reputation for technical excellence, the company continues to expand in the Japan market, offering a stable business environment combined with global collaboration opportunities.<br /> The Japan entity operates with a lean and agile structure, working closely with regional and global headquarters to ensure strong operational performance, financial governance, and continuous process improvement.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As the Japan Controller, you will oversee all finance and accounting activities for the Japan entity. This includes ownership of monthly/quarterly/annual closing, financial reporting, forecasting support, and ensuring strong financial governance. You will partner closely with business leaders, commercial teams, and regional finance to provide insights that drive operational and commercial performance.<br /> This is a hands‑on leadership role requiring both technical accounting expertise and strong business partnering capability.<br /><br /> Key Responsibilities</p><ul><li>Lead full financial closing (monthly, quarterly, yearly) in compliance with local and global standards</li><li>Manage all accounting functions (GL, AP, AR, fixed assets, tax coordination)</li><li>Prepare reporting packages and financial statements for regional/global HQ</li><li>Partner with sales, operations, and service teams to support business decision‑making</li><li>Monitor budget performance, support forecasting, and identify improvement opportunities</li><li>Strengthen internal controls and ensure compliance with corporate policies</li><li>Manage external auditors, tax advisors, and service providers</li><li>Contribute to process improvements and drive financial operational excellence</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Native-level Japanese with Business-level English or Native Chinese with business Japanese proficiency</li><li>Strong accounting foundation (JGAAP; USGAAP or IFRS exposure preferred)</li><li>Proven experience in Controlling, FP&amp;A, or Business Partnering roles</li><li>Experience in manufacturing, industrial, technology, or B2B environments is highly preferred</li><li>Ability to independently manage financial closing and reporting</li><li>Strong analytical skills and the ability to influence non-finance stakeholders</li><li>Hands-on, detail‑oriented, and proactive in driving improvements</li><li>Comfortable working in a global matrix organization, collaborating with overseas teams</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>High-impact role with ownership of the Japan finance function</li><li>Opportunity to work closely with global and regional leadership teams</li><li>Blend of technical accounting, commercial finance, and business partnership</li><li>Stable, well-established global company with strong engineering heritage</li><li>Career development opportunities within an international group</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 - 15 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013372135</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjQ5MjY0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-30T05:50:07Z
Accounting Manager
  • Tokyo,
  • remote
  • Permanent
  • 6.0M - 8.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Global US retail company with a strong history.</p><p> </p><p><strong>The Role</strong></p><ul><li>Provide guidance and expertise to the Accounts Payable team in the third-party shared service center.</li><li>Partner with stakeholders in Japan to manage payment timelines, approvals, and internal controls.</li><li>Drive process improvements within the Accounts Payable function.</li><li>Ensure timely and accurate processing of vendor invoices and payments.</li><li>Analyze and forecast vendor payments, including accrual identification.</li><li>Reconcile related general ledger accounts.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>5 or more years of Accounts Payable experience</li><li>Fluent Japanese and business level English</li><li>Nissho Boki 2nd Grade or equivalent accounting / finance certification, or higher</li><li>ERP system usage experience</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Work for a well known, globally recognized organization with a strong history</li><li>Gain experience working for a company with many customer channels - E-commerce, department stores, outlet etc</li><li>Accounting team is large - chance to gain a lot of experience and grow your career</li><li>Japan is the 2nd biggest market</li><li>Sales increasing year on year</li><li>Career promotion opportunities</li><li>Work from home 2 days a week, 3 days a week in the office</li><li>Full flex time</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>6 -8 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013370383</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/QnJlbm5hLkh5YWt1bm8uMzgwNzQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-09T05:50:24Z
Product Manager
  • Tokyo,
  • remote
  • Permanent
  • 9.0M - 12.0M JPY / Yearly
  • <p style="display: inline !important;"><strong>Senior Online Product Manager</strong></p><p><strong> </strong></p><p><strong>Company Profile</strong></p><p>Leading global eyewear retailer with over 500 stores across 13 countries, seeking a strategic product leader to drive ecommerce innovation and shape the digital customer experience worldwide.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>Lead product strategy and roadmap for web and app platforms, collaborating with executive teams across Japan, Taiwan, Singapore, Thailand, and India.</li><li>Partner with IT, DX, and marketing teams to prioritize initiatives, manage product deployment, and drive customer adoption across multiple markets.</li><li>Conduct data analysis and develop actionable insights to support strategic decision-making and identify online development opportunities.</li><li>Drive cross-functional projects from ideation to launch, working across time zones to deliver new products and services.</li><li>Develop and maintain KPIs to monitor business performance and ensure product alignment with local retail team needs.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Bachelor's degree with 5+ years in product management, management consulting, system integration, business strategy, or strategic planning.</li><li>Fluent proficiency in both Japanese (N1) and English is essential.</li><li>Strong analytical and problem-solving skills with proven commercial acumen and deep data analysis capabilities.</li><li>Excellent project management, communication, and stakeholder influencing abilities.</li><li>MBA or experience in ecommerce, retail, or fashion sector is preferred.</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Own the digital product strategy for a trusted brand serving millions of customers globally.</li><li>Work directly with global leadership and Group strategy teams to shape company growth trajectory.</li><li>Drive meaningful impact across 13 markets with over 1,500 product styles online and in-store.</li><li>Join an innovative company committed to quality, affordability, and customer satisfaction since 1989.</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>9 - 12 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013369542</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/V2F0dW55dS5TaXJpcGFpcm9qLjQwMjk0LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-23T06:23:15Z
Senior Sales Manager [Fintech / Credit Risk]
  • Tokyo,
  • remote
  • Permanent
  • 15.0M - 18.0M JPY / Yearly
  • <p><strong>Company Profile</strong></p><p>Our client is a well-established international financial services and risk intelligence organization with a strong global presence. With decades of expertise supporting corporate clients in managing credit risk, the company is now accelerating the growth of its fastest-growing divisions in Japan - targeting 40% year-over-year growth this fiscal year.<br /><br />This is a rare opportunity to lead and scale a strategic business unit within a well-established yet entrepreneurial environment in a white space with lots of room to grow both personally and as a key member of their Japan business.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>Our client is seeking an experienced and commercially driven leader to expand their new 'data' products market share across assigned territories. This is a high-impact role focused on driving revenue growth and positioning the solutions as a leading risk intelligence offering in the market.<br /><br />Go-To-Market Strategy &amp; Execution<br />- Develop and execute a clear GTM strategy across all channels: direct sales, partnerships, cross-sell and sell-through models, including trade-tech platforms<br />- Analyse the competitive landscape and define winning strategies<br />- Translate medium-term objectives and long-term vision into actionable business plans<br /><br />Revenue Growth &amp; Channel Development<br />- Drive incremental BI revenue through new and existing partnerships<br />- Build, manage, and maintain a strong and predictable sales pipeline<br />- Provide accurate sales forecasting and progress reporting<br /><br />Stakeholder &amp; Team Leadership<br />- Act as a strategic partner to regional and global stakeholders in shaping business and account plans<br />- Guide and nurture sales team members as the market grows<br /><br />Product &amp; Market Feedback<br />- Work closely with product teams to advocate for enhancements aligned with local market requirements and regulatory standards<br />-Provide structured market feedback to support innovation and competitiveness<br /><br />Market Presence &amp; Brand Positioning<br />- Represent the Business Information division at industry events<br />- Build presence within targeted industries through associations and presentations<br />- Partner with marketing to develop compelling, market-relevant content<br />- Enable and train partners and team members to effectively position and sell BI solutions<br /><br />Customer Success<br />- Ensure client NPS scores meet or exceed global benchmarks<br />- Maintain strong executive-level relationships with clients and partners </p><p> </p><p><strong>Your Skills </strong></p><p>- 10-15 years of experience in direct and/or channel sales<br />- 3-5 years in a role requiring expansion of new products into new markets or client segments<br />- Proven experience in enterprise consultative sales<br />- Strong experience defining and executing GTM strategies with measurable results<br />- Background in data services, credit/risk intelligence, or risk management solutions<br />- Japanese (native); English (business level)</p><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>15 - 18 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013387383</p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNzk2NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2026-02-19T05:09:20Z
Accounting Manager
  • Tokyo,
  • remote
  • Permanent
  • 8.0M - 12.0M JPY / Yearly
  • <p style="display: inline !important;"><strong>Company Profile</strong></p><p>Our client is a global luxury retail company with a long-standing heritage and a strong international presence. Known for its craftsmanship, premium customer experience, and consistent commitment to quality, the brand continues to expand its footprint across major markets. The Japan business operates with a lean, agile structure, closely collaborating with regional and global headquarters to deliver high‑standard retail operations and financial excellence.<br /> The company combines tradition with modern retail practices, offering a sophisticated, design‑driven brand experience and a stable, growing business environment ideal for finance professionals seeking impact and ownership.</p><p><strong> </strong></p><p><strong>The Role</strong></p><p>As the Accounting Lead, you will oversee the full spectrum of accounting operations in Japan. You will be responsible for monthly/annual closing, financial reporting, and strengthening internal controls for a luxury retail environment. You will work closely with HQ and regional teams, ensuring compliance with global standards while supporting business growth.<br /> This role also plays a key part in ERP implementation, process optimization, and enhancing transparency across financial operations.<br /><br /> Key Responsibilities</p><ul><li>Manage monthly, quarterly, and annual financial closing</li><li>Handle all accounting operations (AP, AR, GL, fixed assets, tax coordination)</li><li>Prepare financial statements and reporting packages for regional/global HQ</li><li>Lead ERP implementation / migration and drive process improvements</li><li>Maintain internal controls, compliance, and audit readiness</li><li>Partner with retail operations to support store performance and business decisions</li><li>Supervise external partners (accounting firm, tax advisors, auditors)</li><li>Support budgeting, forecasting, and cash‑flow management</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Native-level Japanese with business English capability</li><li>Solid experience in accounting or controllership, ideally within retail, luxury, cosmetics, or consumer goods</li><li>Strong knowledge of JGAAP; experience coordinating with global teams preferred</li><li>Proven ability to manage full closing independently</li><li>Experience in ERP implementation (SAP, Oracle, Dynamics, etc.) is highly valued</li><li>Detail‑oriented with strong analytical skills</li><li>Ability to work cross‑functionally and communicate with non‑finance stakeholders</li><li>Proactive, structured, and able to operate in a growing organization</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Work for a global luxury brand with centuries of heritage</li><li>Lead finance and accounting for the Japan entity with autonomy</li><li>Opportunity to drive ERP implementation and transformation initiatives</li><li>Direct impact on business operations and process excellence</li><li>Collaborative, international environment with strong craftsmanship values</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>8 - 12 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013373679</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/Z2luYS5raWt1Y2hpLjM5Mzk1LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-01-30T04:02:19Z
Data Scientist
  • Tokyo,
  • remote
  • Permanent
  • 8.0M - 12.0M JPY / Yearly
  • <p> <strong>The Role</strong></p><ul><li>Work on data-driven decision making across core business functions</li><li>Partner with product, marketing, and leadership to optimize performance</li><li>Translate complex data into strategic insights and business actions</li><li>Opportunity to influence key product and growth initiatives</li></ul><p>What You'll Do</p><ul><li>Analyze large-scale user and transaction data to identify trends and opportunities</li><li>Support development of predictive and analytical frameworks</li><li>Define and track key business and product performance metrics</li><li>Collaborate cross-functionally to improve customer experience and operational efficiency</li><li>Provide insights that drive strategic decisions and future product direction</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>3-6 years in data science / analytics</li><li>Strong skills in SQL + Python (or similar)</li><li>Experience working with complex datasets in a business context</li><li>Ability to communicate insights to non-technical stakeholders</li><li>Curious, proactive, and comfortable with ambiguity</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>High visibility role with direct business impact</li><li>Work closely with senior stakeholders</li><li>Blend of analytics + strategy + product thinking</li><li>International, fast-paced fintech environment</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>8 - 12 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013417953</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/TGluaC5EYW5nLjI2NzkzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-04-14T07:09:28Z