5 results for Service Delivery Manager jobs

Senior IT Service Delivery Manager

Tokyo,
remote
Permanent
20.0M - 20.0M JPY / Yearly
Company Profile<div>Leading Global Provider of Insurance and Financial Services</div> The RoleTechnology Services & Workplace Enablement<ul><li>Oversee workplace technology services, including end-user devices, collaboration platforms, and productivity solutions.</li><li>Ensure secure, reliable, and efficient technology services that support day-to-day business operations.</li><li>Manage device management platforms, software distribution, and technology asset governance.</li><li>Work closely with internal stakeholders to improve service delivery, operational efficiency, and user satisfaction.</li></ul>Supplier & Service Partner Management<ul><li>Develop and manage relationships with external technology suppliers and service providers.</li><li>Monitor service performance through agreed metrics and continuous improvement initiatives.</li><li>Support commercial discussions, contract renewals, and technology cost management.</li></ul>Team Leadership<ul><li>Lead and mentor technology professionals and team managers.</li><li>Establish clear objectives and performance measures aligned with organizational goals.</li><li>Foster a culture of collaboration, accountability, innovation, and continuous improvement.</li></ul> Your Skills <ul><li>Bachelor's degree in IT, Computer Science, Engineering, or a related field.</li><li>15+ years of experience in technology operations, infrastructure, or workplace services.</li><li>Strong leadership experience managing teams, vendors, and enterprise technology services.</li><li>Knowledge of endpoint management, collaboration platforms, security, risk, and governance.</li><li>Excellent stakeholder management, communication, and problem-solving skills.</li></ul> Location Tokyo Salary- 20 million yen Reference Number: 06940-0013446838 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjk2Mzk2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-03T06:39:12Z

Digital (IT) Manager

Tokyo,
remote
Permanent
8.0M - 12.0M JPY / Yearly
Company Profile We are the Japan arm of a global fresh produce group with sourcing operations across four continents and distribution to over 50 countries. Our Japan business is well established in premium imported products and is actively expanding its product portfolio beyond its core category. We operate within an integrated international supply chain and have a strong foothold in the Japanese market. The Role <ul><li>The Digital (IT) Manager ensures stable IT operations across the Japan business while driving digital initiatives aligned with Group strategy. This role is the key bridge between the Japan business unit and global IT/Digital teams - responsible for effective collaboration, standardization, and delivering measurable business value locally.</li></ul> Key responsibilities Digital & IT delivery (Japan) <ul><li>Implement and support Group IT and digital initiatives, adapting them to local business context</li><li>Manage local IT operations, vendors, and infrastructure to ensure reliability, security, and performance</li><li>Support deployment and adoption of core systems (ERP, business applications, data and reporting tools)</li><li>Drive user adoption through training, communication, and change management</li><li>Collaboration with global IT / digital teams</li></ul><ul><li>Serve as the primary interface between the Japan business unit and global/regional IT and Digital teams</li><li>Translate local business requirements into clear inputs for global solution design and prioritization</li><li>Coordinate rollout of global systems, upgrades, and cybersecurity initiatives in Japan</li><li>Ensure Japan's compliance with Group IT architecture, data standards, and security policies</li><li>Provide local user feedback to global teams to improve system usability and effectiveness</li><li>Participate in global IT governance, project forums, and best-practice sharing</li><li>Business partnership</li></ul><ul><li>Partner with sales, supply chain, finance, and operations to understand needs and pain points</li><li>Propose practical digital and IT solutions that improve efficiency, visibility, and decision-making</li><li>Balance global standards with local execution speed and business priorities</li><li>Governance, security & compliance</li><li>Support IT controls, access management, audits, and compliance with Group and local requirements</li><li>Coordinate local incident management and escalation with global IT teams</li><li>Manage local IT budgets, vendors, and contracts as required</li><li>Continuous improvement</li></ul><ul><li>Identify opportunities to reduce manual work and system fragmentation</li><li>Support improvements in data quality, reporting, and digital maturity</li><li>Contribute to continuously raising IT service levels across the Japan business</li></ul> Qualifications & Experience <ul><li>Bachelor's degree in IT, Engineering, Business, or related field</li><li>7+ years in IT management, digital transformation, or business systems</li><li>Experience in a global or regional matrix organization</li><li>Strong understanding of ERP, business applications, IT operations, and data/reporting</li><li>Fluent Japanese and high business-level English</li><li>Team management or leadership experience is a plus</li></ul> Skills & competencies <ul><li>Strong cross-cultural communication and stakeholder management</li><li>Ability to collaborate with global teams while championing local needs</li><li>Structured problem-solving and execution focus</li><li>High ownership, reliability, and attention to detail</li><li>Comfortable in a fast-paced, evolving business environment</li></ul> Key Highlights of the Role <ul><li>First hire in Japan as for a leadership IT role</li><li>High-visibility position with direct influence on global strategy and cross-regional collaboration</li></ul> Location Tokyo Salary 8 - 12 million yen Reference Number: 06940-0013419571 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMDQ4NTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-26T00:15:46Z

Head of Delivery

Tokyo,
remote
Permanent
30.0M - 30.0M JPY / Yearly
Company ProfileA global consulting and technology services company delivering digital transformation, engineering, and business solutions The Role<ul><li>Lead and oversee delivery of large-scale IT and consulting projects across Japan</li><li>Manage delivery teams to ensure high-quality execution, client satisfaction, and operational efficiency</li><li>Drive strategic initiatives, governance, and continuous improvement within delivery functions</li></ul> Your Skills <ul><li>Lead and oversee delivery of large-scale IT and consulting projects across Japan</li><li>Manage delivery teams to ensure high-quality execution, client satisfaction, and operational efficiency</li><li>Drive strategic initiatives, governance, and continuous improvement within delivery function</li></ul> Key Highlights of the Role <ul><li>Leadership role in a global organization with high visibility</li><li>Opportunity to shape and scale delivery operations in Japan</li><li>Work closely with top-tier clients on digital transformation initiatives</li></ul> Location Tokyo Salary30 million yen Reference Number: 06940-0013410539 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNjc2NTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-25T02:52:56Z

Gen AI Engineer

Tokyo,
remote
Permanent
12.0M - 16.0M JPY / Yearly
Company ProfileLeading global insurance organization with operations in more than 80 countries is looking for a Gen AI Lead for its Digital Engineering team. The Role<ul><li>Develop Gen AI solutions end-to-end (architecture, design, development) while leading a team of Gen AI engineers.</li><li>Own delivery of Gen AI use cases across internal and external stakeholders, working closely with architecture teams.</li><li>Build and manage agents for business use cases, including monitoring/automating GCP agents.</li><li>Handle unit testing, troubleshooting, and bug fixes; maintain up-to-date technical documentation.</li><li>Coordinate with an offshore team to ensure delivery; report to the Head of Digital Engineering.</li></ul> Your Skills <ul><li>Japanese N2+ and business-level English required.</li><li>5-10 years of development experience, with significant Japan-based insurance experience (commercial/consumer lines).</li><li>Experience with Gen AI tools (GitHub Copilot, Claude Code, Google ADK) and agentic frameworks (LangChain, LangGraph, CrewAI) is a plus.</li><li>Strong background in Java, Python, Spring Boot, React/Angular, SQL/NoSQL, Docker/Kubernetes, and SOAP/RESTful APIs.</li><li>Familiarity with API management and messaging tools (APIGEE/APIM, RabbitMQ/Azure Service Bus/SQS) is ideal.</li></ul> Key Highlights of the Role <ul><li>Lead Gen AI architecture and delivery for a major global insurer.</li><li>Build and grow a Gen AI engineering team on high-impact use cases.</li><li>Work with cutting-edge Gen AI tools and agentic frameworks.</li><li>Join a stable, 100-year-old company with a presence in 80+ countries.</li></ul> Location Tokyo Salary12 - 16 million yen Reference Number: 06940-0013470135 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/U21haWwuU2FmaS4wODY1MC4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-07-15T07:00:36Z

[In-house] - Warehouse Management IT leader

Tokyo,
remote
Permanent
10.0M - 16.0M JPY / Yearly
*Business level Japanese will be neededAbout the Company<ul><li>A joint venture between two major global corporations - a leading FMCG manufacturer/distributor and a top-tier global consulting firm. The company combines large-scale business operations with global-standard digital/IT capabilities, providing BPO (HR, finance, procurement, sales support) and ITO (systems development, IT infrastructure) services, supporting operations from manufacturing through to the end consumer.</li></ul> Role Overview<ul><li>Act as a Warehouse Management IT leader (WM/EWM) specialist driving supply chain optimization. Configure SAP systems, improve business processes, and deliver solutions that boost warehouse and logistics efficiency - working closely with both business and IT teams to lead continuous improvement.</li></ul> Key Responsibilities<ul><li>Serve as technical lead for SAP logistics, sales, inventory, and warehouse management modules</li><li>Design and improve warehouse/delivery processes</li><li>Gather business requirements and lead solution design and implementation</li><li>Conduct testing, user training, and documentation</li><li>Drive ongoing process improvements</li><li>Collaborate with development teams to build systems matching business needs</li><li>Provide end-user support and troubleshooting</li><li>Manage project delivery on schedule</li><li>Perform fit/gap analysis and process redesign</li><li>Coordinate with IT and business stakeholders</li></ul> Requirements<ul><li>Education: Degree in Computer Science, Engineering, or related field</li></ul> Experience & Skills:<ul><li>5+ years in SAP supply chain management</li><li>2+ years hands-on SAP EWM experience</li><li>3+ years configuring and designing SAP WM/MM</li><li>Understanding of Order-to-Cash and Procure-to-Pay processes</li><li>Experience with requirements definition, testing, and go-live support</li><li>5+ years of project management experience</li></ul> Nice to have:<ul><li>ITIL Intermediate certification or higher</li><li>Prior SAP supply chain project experience</li></ul> Highlight<ul><li>Remote option with super flex-time system (no core hours)</li><li>English speaking environment</li></ul> Location Tokyo Salary10 - 16 million yen Reference Number: 06940-0013464046 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNjMyMTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-02T02:57:16Z