Service Delivery Manager Jobs

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[In-house] SAP S/4HANA AMS global rollout manager

Chiyoda,
remote
Permanent
10.0M - 15.5M JPY / Yearly
Company ProfileA large, globally operating manufacturer of automotive and industrial components, formed through a multinational joint venture and employing tens of thousands of people across the Americas, Asia, China, Europe, and Japan. The company develops, manufactures, and sells components and systems for vehicles and industrial machinery, with a strong focus on electrification and sustainable mobility. The Role Goal of the Role<ul><li>The company is strengthening its SAP S/4HANA AMS organization in Japan and needs a hands-on Track Lead who can both resolve L2/L3 issues directly and serve as the primary bridge between Japanese business stakeholders and an offshore AMS vendor team.</li></ul> Key Responsibilities<ul><li>Act as functional owner for one SAP module track (Order-to-Cash, Procure-to-Pay, Record-to-Report, or Plan-to-Deliver), leading L2/L3 issue resolution</li><li>Perform hands-on functional analysis of incidents and service requests; identify root cause across configuration, process, and data; lead major-incident triage and stabilization</li><li>Drive root cause analysis (RCA) and implement preventive measures</li><li>Serve as the key bridge between Japanese business users and the offshore AMS team - translating business requirements into clear tickets/acceptance criteria, and offshore deliverables into business-friendly explanations</li><li>Manage day-to-day prioritization, Q&A, and deliverable review with the offshore team</li><li>Ensure ITSM process discipline: ticket classification, SLA adherence, documentation quality, and closure standards</li><li>Analyze ticket trends to identify recurring issues and drive standardization</li><li>Ensure workarounds and interim fixes comply with internal controls (JSOX/ITGC/SoD); maintain proper approvals and audit trails</li><li>Maintain and update SOPs and knowledge assets; drive knowledge transfer between Japan and offshore teams</li></ul> Your Skills Required Qualifications<ul><li>7+ years of SAP functional experience in the relevant module area (O2C, P2P, R2R, or P2D)</li><li>Hands-on experience with SAP S/4HANA AMS (application operations/maintenance)</li><li>Native or advanced business-level Japanese (required)</li><li>Prior experience collaborating with offshore AMS teams</li><li>Strong problem-solving skills and ownership mindset</li><li>Interview process conducted in a mix of Japanese and English; English resume/CV required for application</li></ul> Preferred Qualifications<ul><li>Business-level Japanese and English (for offshore/global coordination)</li><li>Experience with ITSM tools (e.g., ServiceNow)</li><li>Understanding of functional issues involving integrations, authorizations, and technical components</li></ul> Key Highlights of the Role This role offers exposure to cross-border governance, vendor management, and compliance-driven operations, with potential growth toward Run CoE Lead, AMS Service Delivery Manager, or Business Process Owner roles. Location Tokyo Salary10 - 15.5 million yen Reference Number: 06940-0013509254 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMDI2NzIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-09-24T05:51:31Z

Product Manager

Tokyo,
remote
Permanent
15.0M - 24.0M JPY / Yearly
Company ProfileTSE-listed hospitality tech company providing an integrated digital platform to 10,000+ properties across APAC is looking for a VP of Product. The Role<ul><li>Reporting to the CPO, you will set OKRs and own the roadmap, PM organization and delivery for a variety of products: booking and payment...</li><li>You will lead a team of 5-8, partnering with the existing Lead, and build an AI-native team.</li><li>You will further scale the products from 1 to 10 while build up the AI foundation for product team across APAC area</li></ul> Your Skills<ul><li>7+ years in Product Management, including 3+ years leading PM teams in e-commerce, FinTech, marketplaces or transactional platforms with proven revenue impact.</li><li>Deep knowledge of pricing, conversion optimization, payment infrastructure and unit economics.</li><li>Experience with multi-channel distribution and OTA partnerships is preferred, ideally in hospitality, travel-tech or similar.</li><li>Familiarity with AI agent architectures, and the ability to work cross-culturally in APAC.</li></ul> Key Highlights of the Role<ul><li>Full autonomy over roadmap, team structure and delivery cadence.</li><li>Direct ownership of the core revenue engine and its impact.</li><li>Lead the shift toward AI-driven "Outcome-as-a-Service" alongside the CxO team.</li><li>We are looking for international teammates, you will actively use English at work</li><li>Competitive salary</li></ul> Location Tokyo Salary 15 - 24 million yen Reference Number: 06940-0013418736 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/TmFuY3kuWXVhbi43MjEwOS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
2026-10-01T06:31:49Z

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