7 results for Service Delivery Manager jobs

Senior IT Service Delivery Manager

Tokyo,
remote
Permanent
20.0M - 20.0M JPY / Yearly
Company Profile<div>Leading Global Provider of Insurance and Financial Services</div> The RoleTechnology Services & Workplace Enablement<ul><li>Oversee workplace technology services, including end-user devices, collaboration platforms, and productivity solutions.</li><li>Ensure secure, reliable, and efficient technology services that support day-to-day business operations.</li><li>Manage device management platforms, software distribution, and technology asset governance.</li><li>Work closely with internal stakeholders to improve service delivery, operational efficiency, and user satisfaction.</li></ul>Supplier & Service Partner Management<ul><li>Develop and manage relationships with external technology suppliers and service providers.</li><li>Monitor service performance through agreed metrics and continuous improvement initiatives.</li><li>Support commercial discussions, contract renewals, and technology cost management.</li></ul>Team Leadership<ul><li>Lead and mentor technology professionals and team managers.</li><li>Establish clear objectives and performance measures aligned with organizational goals.</li><li>Foster a culture of collaboration, accountability, innovation, and continuous improvement.</li></ul> Your Skills <ul><li>Bachelor's degree in IT, Computer Science, Engineering, or a related field.</li><li>15+ years of experience in technology operations, infrastructure, or workplace services.</li><li>Strong leadership experience managing teams, vendors, and enterprise technology services.</li><li>Knowledge of endpoint management, collaboration platforms, security, risk, and governance.</li><li>Excellent stakeholder management, communication, and problem-solving skills.</li></ul> Location Tokyo Salary- 20 million yen Reference Number: 06940-0013446838 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/YWhtYWQucm95YW5pLjk2Mzk2LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-07-03T06:39:12Z

IT Service Delivery Manager - CRM / eCommerce

Tokyo,
remote
Permanent
9.0M - 11.5M JPY / Yearly
Company ProfileAn instantly recognizable beauty, skincare, and cosmetics company who have operations globally, and a strong and established presence in Japan. The Role<ul><li>You'll manage service delivery (including ticket and incident management) relating to a range of digital systems such as CRM/eCommerce platforms.</li><li>You'll also be supporting business stakeholders to prioritize tickets and identify areas for system enhancements and process improvements.</li><li>The goal is to improve the end user experience - so you'll work with vendors and internal stakeholders alike to achieve this.</li></ul> Your Skills <ul><li>High business level Japanese and English are mandatory.</li><li>IT operations / service delivery background with a specific focus on CRM / eCommerce systems.</li><li>Experience with Salesforce Marketing Cloud / Salesforce Commerce Cloud or GCP would be a big advantage.</li></ul> Key Highlights of the Role <ul><li>You'll be part of a well-known and stable global business, with upwards mobility both inside and outside of Japan.</li><li>You'll manage both internal and external stakeholders daily, making use of your Japanese and English skills in this truly international environment.</li><li>You'll be working in an innovative industry that constantly builds new solutions to reach and engage with its customer base.</li></ul> Location Tokyo Salary9 - 11.5 million yen Reference Number: 06940-0013450785 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/VWJoaS5TYW5kZWVwLjkyMjEzLjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-06-11T06:21:05Z

Digital (IT) Manager

Tokyo,
remote
Permanent
8.0M - 12.0M JPY / Yearly
Company Profile We are the Japan arm of a global fresh produce group with sourcing operations across four continents and distribution to over 50 countries. Our Japan business is well established in premium imported products and is actively expanding its product portfolio beyond its core category. We operate within an integrated international supply chain and have a strong foothold in the Japanese market. The Role <ul><li>The Digital (IT) Manager ensures stable IT operations across the Japan business while driving digital initiatives aligned with Group strategy. This role is the key bridge between the Japan business unit and global IT/Digital teams - responsible for effective collaboration, standardization, and delivering measurable business value locally.</li></ul> Key responsibilities Digital & IT delivery (Japan) <ul><li>Implement and support Group IT and digital initiatives, adapting them to local business context</li><li>Manage local IT operations, vendors, and infrastructure to ensure reliability, security, and performance</li><li>Support deployment and adoption of core systems (ERP, business applications, data and reporting tools)</li><li>Drive user adoption through training, communication, and change management</li><li>Collaboration with global IT / digital teams</li></ul><ul><li>Serve as the primary interface between the Japan business unit and global/regional IT and Digital teams</li><li>Translate local business requirements into clear inputs for global solution design and prioritization</li><li>Coordinate rollout of global systems, upgrades, and cybersecurity initiatives in Japan</li><li>Ensure Japan's compliance with Group IT architecture, data standards, and security policies</li><li>Provide local user feedback to global teams to improve system usability and effectiveness</li><li>Participate in global IT governance, project forums, and best-practice sharing</li><li>Business partnership</li></ul><ul><li>Partner with sales, supply chain, finance, and operations to understand needs and pain points</li><li>Propose practical digital and IT solutions that improve efficiency, visibility, and decision-making</li><li>Balance global standards with local execution speed and business priorities</li><li>Governance, security & compliance</li><li>Support IT controls, access management, audits, and compliance with Group and local requirements</li><li>Coordinate local incident management and escalation with global IT teams</li><li>Manage local IT budgets, vendors, and contracts as required</li><li>Continuous improvement</li></ul><ul><li>Identify opportunities to reduce manual work and system fragmentation</li><li>Support improvements in data quality, reporting, and digital maturity</li><li>Contribute to continuously raising IT service levels across the Japan business</li></ul> Qualifications & Experience <ul><li>Bachelor's degree in IT, Engineering, Business, or related field</li><li>7+ years in IT management, digital transformation, or business systems</li><li>Experience in a global or regional matrix organization</li><li>Strong understanding of ERP, business applications, IT operations, and data/reporting</li><li>Fluent Japanese and high business-level English</li><li>Team management or leadership experience is a plus</li></ul> Skills & competencies <ul><li>Strong cross-cultural communication and stakeholder management</li><li>Ability to collaborate with global teams while championing local needs</li><li>Structured problem-solving and execution focus</li><li>High ownership, reliability, and attention to detail</li><li>Comfortable in a fast-paced, evolving business environment</li></ul> Key Highlights of the Role <ul><li>First hire in Japan as for a leadership IT role</li><li>High-visibility position with direct influence on global strategy and cross-regional collaboration</li></ul> Location Tokyo Salary 8 - 12 million yen Reference Number: 06940-0013419571 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uMDQ4NTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-26T00:15:46Z

Head of Delivery

Tokyo,
remote
Permanent
30.0M - 30.0M JPY / Yearly
Company ProfileA global consulting and technology services company delivering digital transformation, engineering, and business solutions The Role<ul><li>Lead and oversee delivery of large-scale IT and consulting projects across Japan</li><li>Manage delivery teams to ensure high-quality execution, client satisfaction, and operational efficiency</li><li>Drive strategic initiatives, governance, and continuous improvement within delivery functions</li></ul> Your Skills <ul><li>Lead and oversee delivery of large-scale IT and consulting projects across Japan</li><li>Manage delivery teams to ensure high-quality execution, client satisfaction, and operational efficiency</li><li>Drive strategic initiatives, governance, and continuous improvement within delivery function</li></ul> Key Highlights of the Role <ul><li>Leadership role in a global organization with high visibility</li><li>Opportunity to shape and scale delivery operations in Japan</li><li>Work closely with top-tier clients on digital transformation initiatives</li></ul> Location Tokyo Salary30 million yen Reference Number: 06940-0013410539 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/b3NrYXIudGFrZW5ha2EuNjc2NTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-25T02:52:56Z

IT Business Solutions Manager

Tokyo,
remote
Permanent
12.0M - 14.0M JPY / Yearly
Overview Our client is a globally recognised leader in the premium sports equipment and lifestyle industry, with operations spanning multiple continents and a well-established presence across Asia-Pacific. Their Japan business operates across multiple channels - including e-commerce, owned retail stores, and third-party retailer networks - supported by an integrated back-office technology environment that connects supply chain, warehouse, and sales systems end to end. This is a hands-on IT management role reporting to the Director of Japan & Asia IT. The IT Business Solutions Manager will act as the key liaison between Japan's business teams and global IT, taking ownership of back-office systems that underpin the company's omnichannel operations - from warehouse and inventory management through to EDI connectivity with external retail partners. The Role<ul><li>Manage the development, implementation, and ongoing support of back-office systems - including ERP, WMS, and EDI - across the company's omnichannel operations spanning e-commerce, owned retail, and third-party retailers</li><li>Lead EDI integration projects connecting the business with third-party retailer and distribution partner systems, ensuring accurate and timely data exchange across the supply chain</li><li>Work closely with business stakeholders and global IT teams to analyse current systems, identify process gaps, and recommend improvements that support operational and commercial goals</li><li>Coordinate with supply chain and warehouse teams to ensure WMS and SCM solutions are optimised and aligned with both local needs and global standards</li><li>Manage outsourced and third-party vendor relationships, overseeing delivery against project specifications and service level expectations</li><li>Liaise between Japan, Asia, and global headquarters to share best practices, stay current on global system developments, and propose enhancements relevant to Japan's business</li><li>Respond to shifting operational demands and, where needed, work with key stakeholders to prioritise projects and manage risks effectively</li></ul> Your Skills <ul><li>University degree in Information Technology, Computer Science, or a related discipline</li><li>At least 10 years of IT experience, with solid hands-on background in back-office systems - particularly ERP, WMS, SCM, and EDI - ideally within a retail, wholesale, or omnichannel business environment</li><li>Practical experience managing EDI connectivity with external retailers or distribution partners</li><li>Familiarity with omnichannel operations - understanding how online, owned retail, and third-party retail channels interact with back-office and supply chain systems</li><li>Experience managing vendors, outsourced teams, and project delivery within a structured IT environment</li><li>Strong communication skills with the ability to work effectively across business and IT teams, both locally and globally</li><li>Business-level proficiency in both Japanese and English; Japanese nationality or JLPT N1 certification preferred</li></ul> Key Highlights of the Role <ul><li>Omnichannel scope - Work at the centre of a multi-channel business, with visibility across e-commerce, retail stores, and third-party retailer operations - and the systems that connect them all</li><li>Back-office ownership - Take meaningful responsibility for ERP, WMS, SCM, and EDI systems that are critical to how the business moves product from warehouse to customer</li><li>Global connectivity - Collaborate with IT and business teams across Asia and globally, bringing a local perspective to an international technology environment</li></ul> Location Tokyo Salary 10 -12 million yen Reference Number: 06940-0013437465 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/bHluZHNleS5odWdoZXMuNDY5ODkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-15T04:41:02Z

Head of Service

Yokohama,
remote
Permanent
13.0M - 13.0M JPY / Yearly
Company ProfileA global industrial manufacturing company specializing in high-precision gear technology and advanced machinery solutions for automotive, aerospace, and heavy industry clients. The Role<ul><li>Lead and manage the service business across Japan, including field service, maintenance, and aftermarket support</li><li>Drive revenue growth through service contracts, spare parts, and customer retention initiatives</li><li>Oversee service operations, ensuring high-quality delivery, efficiency, and customer satisfaction</li></ul> Your Skills <ul><li>Strong leadership experience in service or aftersales within industrial machinery or manufacturing</li><li>Solid understanding of mechanical systems, gear technology, or related engineering fields</li><li>Business-level English and native-level Japanese communication skills</li></ul> Key Highlights of the Role <ul><li>Senior leadership position with full responsibility for service operations in Japan</li><li>Opportunity to drive business growth and improve operational excellence</li><li>Work within a global organization with strong technical expertise and market presence</li></ul> Location Yokohama, Kanagawa Salary13 million yen Reference Number: 06940-0013429235 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure. <img src="https://counter.adcourier.com/UXVhbmcuTmd1eWVuLjg4MDA4LjEwODk4QHJoaWpwLmFwbGl0cmFrLmNvbQ.gif">
2026-05-18T03:26:20Z

[In-house] - Warehouse Management IT leader

Tokyo,
remote
Permanent
10.0M - 16.0M JPY / Yearly
*Business level Japanese will be neededAbout the Company<ul><li>A joint venture between two major global corporations - a leading FMCG manufacturer/distributor and a top-tier global consulting firm. The company combines large-scale business operations with global-standard digital/IT capabilities, providing BPO (HR, finance, procurement, sales support) and ITO (systems development, IT infrastructure) services, supporting operations from manufacturing through to the end consumer.</li></ul> Role Overview<ul><li>Act as a Warehouse Management IT leader (WM/EWM) specialist driving supply chain optimization. Configure SAP systems, improve business processes, and deliver solutions that boost warehouse and logistics efficiency - working closely with both business and IT teams to lead continuous improvement.</li></ul> Key Responsibilities<ul><li>Serve as technical lead for SAP logistics, sales, inventory, and warehouse management modules</li><li>Design and improve warehouse/delivery processes</li><li>Gather business requirements and lead solution design and implementation</li><li>Conduct testing, user training, and documentation</li><li>Drive ongoing process improvements</li><li>Collaborate with development teams to build systems matching business needs</li><li>Provide end-user support and troubleshooting</li><li>Manage project delivery on schedule</li><li>Perform fit/gap analysis and process redesign</li><li>Coordinate with IT and business stakeholders</li></ul> Requirements<ul><li>Education: Degree in Computer Science, Engineering, or related field</li></ul> Experience & Skills:<ul><li>5+ years in SAP supply chain management</li><li>2+ years hands-on SAP EWM experience</li><li>3+ years configuring and designing SAP WM/MM</li><li>Understanding of Order-to-Cash and Procure-to-Pay processes</li><li>Experience with requirements definition, testing, and go-live support</li><li>5+ years of project management experience</li></ul> Nice to have:<ul><li>ITIL Intermediate certification or higher</li><li>Prior SAP supply chain project experience</li></ul> Highlight<ul><li>Remote option with super flex-time system (no core hours)</li><li>English speaking environment</li></ul> Location Tokyo Salary10 - 16 million yen Reference Number: 06940-0013464046 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNjMyMTEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-07-02T02:57:16Z