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5 results for Service Delivery Manager jobs

Human Resources (HR) Manager
  • Tokyo,
  • remote
  • Permanent
  • 10.0M - 10.0M JPY / Yearly
  • <p>Senior HR Manager </p><ul><li>HR Director overseeing the full spectrum of HR service delivery for the Group, managing a team of three</li><li><p style="display: inline !important;">Re-build and implement HR annual cycle and C&amp;B operation</p></li><li>People partnership for all level of stakeholders, team, and employees</li><li>Manage and drive HR service, transaction, talent acquisition scheme, and employee relation</li><li>Establish safety and trust environment and penetrate BBDO people culture</li><li>Deploy BBDO and local L&amp;D into organization This position is suitable for candidates who can stand</li><li>up as a hands-on HRBP without detailed directions.</li></ul><p>Required Qualifications</p><ul><li>Over 8 years of HR experience, including extensive work with ad-hoc transactions and employee relations.</li><li>Expertise in compensation and benefits (C&amp;B) as well as payroll structures.</li><li>Proficiency in MS Office tools, including Word, Excel (with VLOOKUP), and PowerPoint.</li><li>Native-level fluency in Japanese and business-level proficiency in English.</li><li>Independent, proactive, and responsible, with strong ability to build "win-win" relationships with stakeholders.</li><li>Creative thinker with an "Out of the Box" mindset and "To Be" approach, capable of leading the HR team effectively.</li><li>Adept at resolving issues and addressing organizational transformations proactively.</li><li>Skilled in prioritizing tasks and reporting on efficiency and productivity amidst organizational complexities.</li><li>Strong understanding of business operations in a multinational firm environment.</li><li>Experience thriving in fast-paced working conditions.</li><li>Knowledge of labor unions is a plus.</li></ul><p>Key Responsibilities</p><ul><li>Develop talent acquisition strategies through direct sourcing.</li><li>Achieve a 55% target for managing S&amp;R costs, covering freelancer expenses and personnel fees.</li><li>Set KPIs and oversee their annual performance appraisals.</li><li>Act as a business partner to the CEO, assisting in the planning and execution of organizational strategies.</li><li>Oversee the payroll process, employee onboarding/offboarding, and compliance with governmental processes.</li><li>Organize and manage employee training programs, such as BBDO University, Omnicom training, People Value workshops, harassment and compliance training, etc.</li><li>Develop and implement career plans for all positions.</li><li>Review and update the organization's compensation plans.</li><li>Reassess and improve HR policies and processes.</li></ul><p>Desired candidate:</p><ul><li>Patient</li><li>Leadership skills</li><li>Ability to communicate with the field</li><li>Ability to play a business controller role</li></ul><p>Place to work: Tokyo</p><p>Reference No.: 06940-0013282897</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/bWF0dC5odW1waHJpZXMuNzM1MjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-09-04T05:16:19Z
Project Manager
  • Tokyo,
  • remote
  • Permanent
  • 18.4M - 18.4M JPY / Yearly
  • <p>Key Responsibilities</p><ul><li>Project Leadership: Take ownership of and execute IT Operations and Infrastructure projects, managing all stages from planning to completion. Responsibilities include handling timelines, coordinating resources, and mitigating risks.</li><li>Vendor Coordination: Oversee transitions between IT vendors, including onboarding, overlapping phases, transferring knowledge, and optimizing performance ramp-up.</li><li>Cross-Team Collaboration: Serve as the communication link across teams such as ServiceDesk (L1), SysAdmin (L2), Security, and Architecture, fostering alignment among teams in Japan, the US, and the UK.</li><li>Unblocker Mindset: Proactively identify and eliminate obstacles for team members and stakeholders by facilitating communication, navigating processes, or aligning resources.</li><li>Process Improvement: Lead continuous improvements in service delivery and operational effectiveness, such as enhancing documentation, automating processes, and streamlining support workflows.</li><li>Tooling Projects: Organize the implementation and integration of internal tools (e.g., Aquera, Entra ID updates, SCIM provisioning, ServiceNow improvements).</li><li>Stakeholder Communication: Take initiative in engaging with stakeholders by scheduling meetings, providing consistent updates, aligning expectations, and maintaining clear communication during change initiatives.</li><li>Reporting: Monitor project progress, including milestones, budgets, and KPIs; support audits and ensure compliance as needed. Create and maintain dashboards to keep milestones current and visible.</li><li>Time Zone Flexibility: Be willing to adjust schedules, including early mornings, to facilitate collaboration with leadership and project stakeholders based in the US.</li></ul><p>Place to work: Tokyo</p><p>Reference No.: 06940-0013278778</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/V2lsbC5GaXRjaC41OTk4MS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
  • 2025-09-03T07:53:58Z
Program Manager (SOC)
  • Tokyo 23 wards,
  • remote
  • Contract
  • 11.5M - 11.5M JPY / Yearly
  • <p>Automotive company is looking for Program Manager (SOC).</p><p> </p><ul><li>Support of project management for the wider security operations teams initiatives, including support for agile ceremonies. This includes tracking status, metrics, delivery, and reporting of backlog, sprints, epics, and tasks.</li><li>The tracking and facilitation of security operations documentation, policy, and process reviews.</li><li>Assistance in designing and executing security operation tabletop exercises and operational readiness drills. Also documenting and tracking remediation of discoveries.</li><li>Supporting development, refinement, and implementation of internal security operations policies, procedures, processes, and escalation protocols.</li><li>Overseeing security operations business review, executive and external report, KPI and metric establishment, generation, and presentation.</li><li>Responsibility for procurement efforts, vendor relationship management, and escalation for security operations tooling and purchased services.</li><li>Facilitation of assessment and reporting on security operations maturity assessments e.g. Security Operations Center (SOC) Capability Maturity Model (CMM), National Institute of Standards and Technology (NIST) CyberSecurity Framework (CSF) 2.0.</li><li>Facilitating security operations and incident response retros and lessons learned sessions, capturing and documenting findings, and ensuring these are escalated to the appropriate teams or backlogs.</li><li>Maintenance of a security operations skills matrix, skill gap analysis, management of on-demand training plans, and reviewing of training reviews and requirements.</li><li>Management of end-to-end of the Request for Comment (RFC) process, ensuring smooth review and implementation of proposed ideas.</li><li>Overseeing the application and communication with wider security operations trust groups and management.</li><li>Monitoring of time allocation for engineering items to Individual Service Agreement (ISA)'s, overseeing delivery of ISA's, and aiding in preparation and submission of ISA's.</li><li>Facilitating the planning of security operations financial year planning and budgeting.</li><li>Tracking service and contract renewal for budget line items, notifying stakeholders of renewal, and assisting F&amp;A with the renewal process.</li><li>Aiding with the onboarding, upskilling of security engineers, and managing access and permissions.<br /> </li></ul><p>Monthly salary: 958,400 JPY</p><p>Reference No: 06940-0013270624</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/V2lsbC5GaXRjaC45MzQ3MS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
  • 2025-08-21T07:54:51Z
Product Manager
  • Tokyo,
  • remote
  • Permanent
  • 5.0M - 12.1M JPY / Yearly
  • <p data-start="104" data-end="145"><strong data-start="104" data-end="143">Position: Technical Product Manager</strong></p><p data-start="147" data-end="722"><strong data-start="147" data-end="159">Overview<br /></strong><br data-start="159" data-end="162" /> Our client's is pre-owned mobile devices.<br data-start="312" data-end="315" /> As a Technical Product Manager, you will act as a project leader leveraging your engineering knowledge. Working closely with Product Managers from the business and marketing divisions, you will lead the entire lifecycle-from concept and planning to release and continuous improvement. With a strong technical understanding, you will oversee projects holistically and guide them toward successful delivery.</p><p data-start="724" data-end="750"><strong data-start="724" data-end="748">Key Responsibilities</strong></p><ul><li>Project management across services, products, and portfolios</li><li>Translate business needs into requirements and reflect them in products</li><li>Initiate and manage progress of Epics, coordinate dependencies</li><li>Oversee QA, release planning, and Epic closure</li><li>Plan, review, and improve development sprints, while enhancing engagement</li><li>Optimize reliability, scalability, API, and data quality</li></ul><p data-start="1150" data-end="1187"><strong data-start="1150" data-end="1185">Requirements / Essential Skills</strong></p><ul><li>Bachelor's degree or equivalent professional experience</li><li>Business-level Japanese (JLPT N1 or above)</li><li>3+ years of experience in development project management</li><li>Basic understanding of product lifecycle and technical problem-solving methods</li><li>Ability to structure ambiguous requirements and drive resolution</li><li>Strong communication skills (written, face-to-face, online)</li><li>Ability to coordinate between technical and non-technical members</li><li>Basic understanding of SDLC (VCS, CI/CD, etc.)</li><li>Practical experience using Generative AI tools such as ChatGPT or Gemini</li></ul><p data-start="1771" data-end="1793"><strong data-start="1771" data-end="1791">Preferred Skills</strong></p><ul><li>Experience with Warehouse Management Systems (WMS)</li><li>Experience building web services / APIs</li><li>Experience in developing Open API platforms</li><li>Development experience with Go, Python, or JavaScript</li><li>Technical writing experience</li><li>Management of teams of 3+ members</li><li>Experience in mentoring and talent development</li><li>Business-level English (TOEIC 800+)</li><li>Experience working in start-ups or fast-growing companies</li></ul><p data-start="2224" data-end="2245"><strong data-start="2224" data-end="2243">Ideal Candidate</strong></p><ul><li>Shares and resonates with the mission and values</li><li>Proactive in identifying and solving problems independently</li><li>Passionate about solving problems through technology</li><li>Values teamwork and information sharing</li><li>Motivated to continuously learn new technologies</li></ul><p data-start="2518" data-end="2542"><strong data-start="2518" data-end="2540">Working Conditions</strong></p><ul><li>Salary: JPY 5,000,000 - 12,100,000 per year</li><li>Location: Tokyo Headquarters *Other locations may be considered</li><li>Working Hours: 9:00 - 17:30</li><li>Work Style: Hybrid (2 days remote per week, full remote not available)</li></ul><p data-start="2789" data-end="2811"><strong data-start="2789" data-end="2809">Holidays &amp; Leave</strong></p><ul><li>5-day workweek with weekends off (national holidays and year-end/new year holidays)</li><li>Paid leave, bereavement leave</li><li>Parental leave, maternity leave</li><li>Sick leave (10 days per year)</li><li>Family emergency leave (10 days per year)</li></ul><p data-start="3051" data-end="3065"><strong data-start="3051" data-end="3063">Benefits</strong></p><ul><li>Annual health checkup, influenza vaccination subsidy</li><li>Full social insurance coverage</li><li>Full commuting allowance</li><li>Employee discount program, corporate shopping services</li><li>Discounts for accommodations, gyms, and more</li><li>24-hour health consultation service, congratulatory/condolence payments</li></ul><p data-start="3372" data-end="3476"><strong data-start="3372" data-end="3393">Selection Process<br /></strong><br data-start="3393" data-end="3396" /> Document screening → Interviews (3-4 rounds) + Reference check → Offer meeting</p><p data-start="3478" data-end="3528"><strong data-start="3478" data-end="3488">Salary<br /></strong><br data-start="3488" data-end="3491" /> JPY 5,000,000 - 12,100,000 JPY</p><p data-start="3530" data-end="3552"><strong data-start="3530" data-end="3542">Location<br /></strong><br data-start="3542" data-end="3545" /> Tokyo</p><p><br /> <br />Reference Number:06940-0013296461</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/U2hpbWFtdXJhLlNoaW5vYnUuNjYxNTIuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-09-11T06:44:18Z
Manager, CX
  • Tokyo,
  • remote
  • Permanent
  • 14.0M - 14.0M JPY / Yearly
  • <p>Our client is looking for a Manager to become a vital member of its expanding Japan-based team.</p><p>This internal strategic division collaborates with priority clients-including financial institutions, fintech companies, and merchants-to deliver customer-centric, data-informed solutions tailored to their strategic needs.</p><p>The Manager will oversee end-to-end projects within domains such as digital transformation, creating exceptional customer experiences, driving growth strategies, and executing solution implementation.</p><p>The preferred candidate will possess consulting expertise, advanced analytical proficiency, strong stakeholder management abilities, and the capability to derive actionable insights in a dynamic and team-oriented environment. Fluency in Japanese and professional-level English is required.</p><p>Location:Tokyo</p><p>Reference No.: 06940-0013259100</p><p><br /> </p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ(以下、当社)がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約(<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>)をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/QWxiZXJ0by5GdXJsYW4uMTM3ODcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
  • 2025-07-24T08:47:02Z