<p><strong>Company Profile</strong></p><p>Designs, manufactures, and sells small home and kitchen appliances, including vacuum cleaners, floor care products, kitchen appliances such as air fryers, blenders, and cookers, as well as beauty and home‑environment devices, marketed under two global consumer brands.</p><p> </p><p><strong>The Rol</strong><strong>e</strong></p><p>Lead Customer Service (CS), Quality Assurance (QA), and Operations Fulfillment (OF) to ensure high service quality, operational excellence, and a superior customer experience across retail and direct‑to‑consumer channels.</p><ul><li>Oversee Customer Service operations, driving service quality, KPI performance, and customer satisfaction</li><li>Lead Quality Assurance frameworks to ensure consistent service standards, compliance, and continuous improvement</li><li>Manage Operations Fulfillment (OF) processes, including order accuracy, delivery performance, and issue resolution</li><li>Partner cross‑functionally with Sales, Supply Chain, and HQ teams to resolve escalations and optimize end‑to‑end operations</li><li>Analyze performance data and implement process improvements to enhance efficiency and customer experience</li><li>Coach and develop managers and team leads</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Experience in Customer Service / QA / Operations, ideally in consumer goods or appliances</li><li>Strong people management, process improvement, and stakeholder collaboration skills</li><li>Data‑driven mindset with experience managing KPIs and service metrics</li><li>Business‑level English (Japanese a plus, if relevant)</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>14 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013404204</p><p> </p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTUyMjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
<p><strong>The Role</strong></p><ul><li>Lead the technical direction of a "custom development × product development hybrid strategy" - rebuild the dev org and establish a winning formula through modern tooling and AI.</li></ul><p> </p><p><strong>Why We're Hiring</strong></p><ul><li>To maximize product value and solidify our competitive position, we need to resolve all of this - maturing both the organization and the technology.</li><li>This is not just a team lead role. We are looking for someone to rebuild the development organization and make technology decisions tied to business goals.</li></ul><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><p>Some hands-on contribution is expected, but the primary focus of this role is maximizing organizational output and decision-making.</p><p>Org & Strategy Management</p><ul><li>Set and execute development organization goals; define and operate KGI/KPIs and project Definition of Done</li><li>Lead the engineering organization: hiring planning, goal-setting, performance evaluations, 1-on-1s, and mentoring</li></ul><p> </p><p>Project & Quality Management</p><ul><li>Own final decisions on estimation and technical specs - balancing business requirements with technical feasibility (acting as technical gatekeeper)</li><li>Standardize and improve the development process: formalize requirements definition, improve delivery flow, define quality standards (QCD)</li></ul><p> </p><p>Product Development Leadership</p><ul><li>Define and execute a resource strategy for reducing technical debt</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>12 - 18 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013397110</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><p><br /> </p><img src="https://counter.adcourier.com/TmFuY3kuWXVhbi4xNzUwNS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
<p><strong>Company Profile</strong></p><p>A fast-growing Manufacturing AI SaaS platform company, expanding globally across the US and Asia, is looking for an Engineering Manager to lead cross-border product development teams.</p><p><strong> </strong></p><p><strong>The Role</strong></p><ul><li>The company is in a full-scale global expansion phase, with development teams spanning Japan and Vietnam, and is scaling a core AI-powered product at a rate far exceeding typical SaaS growth benchmarks.</li><li>You will lead the end-to-end development management of a key product - from goal-setting and roadmap execution to team design and quality standards - working closely with product and business stakeholders.</li><li>You will design and operate a collaborative development system between sites, managing time zone workflows, cross-cultural communication, and unified engineering standards.</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Proven experience leading a development organization and contributing directly to product growth and customer outcomes.</li><li>People management experience including recruitment, evaluation, and organizational design.</li><li>Hands-on background as a software engineer with experience building and operating products.</li><li>Business-level Japanese (JLPT N2 or equivalent) and business-level English, both mandatory.</li><li>Experience managing multinational development teams.</li></ul><p>Tech Stack </p><ul><li>Frontend: TypeScript, React, Next.js</li><li>Backend: Rust (axum), TypeScript, Node.js (Express, Fastify, NestJS)</li><li>ML & Algorithms: Python, PyTorch, TorchServe, OpenCV, Elasticsearch, Vertex AI</li><li>Infrastructure: Google Cloud, GKE, Istio, Cloudflare, Argo Workflows</li><li>DevOps: GitHub Actions, ArgoCD, Terraform, Datadog, Sentry</li><li>Data: PostgreSQL, AlloyDB, BigQuery, dbt</li><li>API: GraphQL, REST, gRPC</li></ul><p><strong> </strong></p><p><strong>Key Highlights of the Role </strong></p><ul><li>Drive product decisions that directly impact the cost structure and operations of global manufacturing customers.</li><li>Gain rare experience designing and leading a distributed, cross-cultural engineering organization across multiple countries.</li><li>Work alongside world-class technical leadership to tackle an unprecedented challenge in a massive, historically underserved industry.</li><li>Join a company at an inflection point - global expansion is underway, and this role sits at the center of that growth.</li></ul><p> </p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>10 - 14 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013408052</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information </em></p><img src="https://counter.adcourier.com/T25kcmVqLlphdGxvdWthbC4yNjA3OS4xMDg5OEByaGlqcC5hcGxpdHJhay5jb20.gif">
<p><strong>About the Role</strong><br />A fast-growing fan community application is looking for server-side engineers to support ongoing expansion. The role involves designing, building, and improving core features using Node.js. This is an opportunity for those passionate about technology and product development.</p><p><strong>Responsibilities</strong></p><ul><li>Develop and maintain backend features with Node.js</li><li>Propose and test ideas for product improvement</li><li>Work with product managers to clarify requirements and solve problems</li><li>Option to contribute in infrastructure-related areas depending on your interests</li></ul><p><strong>Product Overview</strong><br />A subscription-based app connecting creators and core fans in exclusive communities. Creators drive content and engagement, creating a rewarding experience for all participants.</p><p><strong>Team & Work Style</strong></p><ul><li>15 engineers, 2 product managers, 3 support members</li><li>Flat structure, encouraging new ideas and challenges</li><li>Fully remote and flexible work environment</li><li>Frequent collaboration and knowledge sharing via Slack</li></ul><p><strong>Tech Stack</strong></p><ul><li>Node.js, GCP, AWS, MySQL, BigQuery, Redis</li><li>Agile methodology</li></ul><p><strong>Requirements</strong></p><ul><li>Experience leading or playing a key role in backend development and product release</li><li>Experience working on agile teams with product managers</li><li>Passion for technology and product building</li><li>Strong communication and teamwork skills</li></ul><p><strong>Nice to Have:</strong></p><ul><li>Experience with large-scale or high-traffic systems</li><li>Payment system or mobile/web development experience</li><li>Knowledge of live streaming technologies</li><li>Turning high-level concepts into working systems</li><li>Experience working with product managers/designers</li></ul><p>JO: 06940-0013356210</p><p>Location: Tokyo</p><p>Annual Salary: ￥15,000.000</p><img src="https://counter.adcourier.com/c3VlLnRpbmcuNTg3ODkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
