3 results for Quality Control And Assurance Manager jobs

Senior Manager, CS, QA & OF

Tokyo,
remote
Permanent
14.0M - 14.0M JPY / Yearly
Company ProfileDesigns, manufactures, and sells small home and kitchen appliances, including vacuum cleaners, floor care products, kitchen appliances such as air fryers, blenders, and cookers, as well as beauty and home‑environment devices, marketed under two global consumer brands. The RoleLead Customer Service (CS), Quality Assurance (QA), and Operations Fulfillment (OF) to ensure high service quality, operational excellence, and a superior customer experience across retail and direct‑to‑consumer channels.<ul><li>Oversee Customer Service operations, driving service quality, KPI performance, and customer satisfaction</li><li>Lead Quality Assurance frameworks to ensure consistent service standards, compliance, and continuous improvement</li><li>Manage Operations Fulfillment (OF) processes, including order accuracy, delivery performance, and issue resolution</li><li>Partner cross‑functionally with Sales, Supply Chain, and HQ teams to resolve escalations and optimize end‑to‑end operations</li><li>Analyze performance data and implement process improvements to enhance efficiency and customer experience</li><li>Coach and develop managers and team leads</li></ul> Your Skills <ul><li>Experience in Customer Service / QA / Operations, ideally in consumer goods or appliances</li><li>Strong people management, process improvement, and stakeholder collaboration skills</li><li>Data‑driven mindset with experience managing KPIs and service metrics</li><li>Business‑level English (Japanese a plus, if relevant)</li></ul> Location Tokyo Salary14 million yen Reference Number: 06940-0013404204 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTUyMjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-04-09T07:14:35Z

QA Lead

Tokyo,
remote
Permanent
8.0M - 8.0M JPY / Yearly
Company Profile<ul><li>A fast-growing technology company is seeking a Quality Assurance professional to support the advancement of its web application development function. This opportunity is ideal for someone who can strengthen quality processes, drive structured testing practices, and work closely with development teams in a dynamic product environment.</li></ul> The Role<ul><li>Lead and support test-related activities for web applications, including test management, test analysis, and overall quality assurance planning</li><li>Design and implement test processes based on recognized QA standards and best practices, such as ISTQB and ISO29119, and embed them into the development organization</li><li>Collaborate with internal stakeholders to improve testing structure, quality controls, and execution within the software development lifecycle</li></ul> Your Skills<ul><li>3+ years of experience in test management, test analysis, or related quality assurance work for web applications</li><li>Proven experience designing and implementing testing processes aligned with established QA standards and methodologies such as ISTQB or ISO29119</li><li>Fluent business-level Japanese communication skills, with the ability to handle day-to-day work, written communication, and meetings in Japanese</li></ul> Key Highlights of the Role<ul><li>Opportunity to shape and improve QA processes within a growing technology-driven environment</li><li>Hands-on role with strong impact on development quality and operational excellence</li><li>Collaborative position working closely with development teams in a product-focused organization</li></ul> Location Tokyo Salary JPY 8,000,000 annual Reference Number: 06940-0013417082 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/S2hhbmcuTGUuMzYwMjQuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-05-07T05:26:41Z

Engineering Manager

Tokyo,
remote
Permanent
12.0M - 18.0M JPY / Yearly
Company Profile<ul><li>A leading global investment bank is seeking a hands-on Lead Software Engineer to own the engineering and development of its enterprise observability platform across its Tokyo-based team.</li></ul> The Role <ul><li>This is a software engineering role - you will design, build, and own the codebase of an enterprise observability platform being standardised across the entire global group, built on the open-source Grafana stack (Loki, Mimir, Tempo, Prometheus, OpenTelemetry).</li><li>You will write production code, own application logic, review architecture, and ship features - not simply operate or monitor existing tools.</li><li>You will lead a team of 4 engineers in Tokyo, collaborating closely with global counterparts in New York, London, and Mumbai to build solutions that serve the entire group.</li><li>This is a highly visible role reporting to the Group Head of Observability, with full engineering ownership - from greenfield development of new platform capabilities to maintaining and improving legacy tooling during migration.</li><li>The platform is setting the foundation for full AI Ops capability - automated anomaly detection, root cause analysis, and ML-generated resolutions - and you will be a key contributor to that roadmap.</li></ul> Your Skills <ul><li>Strong software engineering background with a proven track record of shipping production-grade application code and owning large codebases.</li><li>Proficiency in Java and Python (5+ years) - these are your primary development languages, not just scripting tools.</li><li>Experience building or contributing to platform engineering or developer tooling at scale - you have built things other engineers depend on.</li><li>Familiarity with the Grafana observability stack (Grafana UI, Loki, Mimir, Tempo, Prometheus, OpenTelemetry) - either as a builder or a hands-on user ready to go deeper.</li><li>Strong engineering judgement - able to identify fundamental design flaws, propose solutions, and drive them to completion independently.</li><li>Business-level English is non-negotiable; Japanese is preferred but flexible for an exceptional engineering profile.</li><li>A genuine enthusiasm for AI tooling and a drive to transform traditional ways of building systems.</li></ul> Key Highlights of the Role <ul><li>Own the engineering of a platform the entire IT organisation of a global bank depends on - high visibility, high impact.</li><li>Build with a modern open-source stack with a clear AI Ops roadmap - this is not legacy maintenance work.</li><li>Join at roughly 30% through the transformation - significant greenfield engineering still ahead.</li><li>Collaborate with a global team of 20 across New York, London, Mumbai, and Tokyo.</li><li>A well-funded initiative with strong executive sponsorship and a clear, ambitious roadma</li></ul> Location Tokyo Salary 12 - 18 million yen Reference Number: 06940-0013437455 By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (<a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.<img src="https://counter.adcourier.com/c3VlLnRpbmcuNTU0NDAuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2026-06-02T00:39:29Z