<p><strong>Company Profile</strong></p><p>Designs, manufactures, and sells small home and kitchen appliances, including vacuum cleaners, floor care products, kitchen appliances such as air fryers, blenders, and cookers, as well as beauty and home‑environment devices, marketed under two global consumer brands.</p><p> </p><p><strong>The Rol</strong><strong>e</strong></p><p>Lead Customer Service (CS), Quality Assurance (QA), and Operations Fulfillment (OF) to ensure high service quality, operational excellence, and a superior customer experience across retail and direct‑to‑consumer channels.</p><ul><li>Oversee Customer Service operations, driving service quality, KPI performance, and customer satisfaction</li><li>Lead Quality Assurance frameworks to ensure consistent service standards, compliance, and continuous improvement</li><li>Manage Operations Fulfillment (OF) processes, including order accuracy, delivery performance, and issue resolution</li><li>Partner cross‑functionally with Sales, Supply Chain, and HQ teams to resolve escalations and optimize end‑to‑end operations</li><li>Analyze performance data and implement process improvements to enhance efficiency and customer experience</li><li>Coach and develop managers and team leads</li></ul><p><strong> </strong></p><p><strong>Your Skills </strong></p><ul><li>Experience in Customer Service / QA / Operations, ideally in consumer goods or appliances</li><li>Strong people management, process improvement, and stakeholder collaboration skills</li><li>Data‑driven mindset with experience managing KPIs and service metrics</li><li>Business‑level English (Japanese a plus, if relevant)</li></ul><p><strong> </strong></p><p><strong>Location </strong></p><p>Tokyo</p><p><strong> </strong></p><p><strong>Salary</strong></p><p>14 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013404204</p><p> </p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuNTUyMjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
<p><strong>Company Profile</strong><br />A global organization specializing in business transformation and digitalization, with a focus on HR solutions.</p><p><strong>The Role</strong></p><ul><li>Support the project management office and HR data migration team during the implementation and testing phase of an HRIS migration project.</li><li>Prepare and cleanse large volumes of data in Excel, ensuring accuracy, correct formatting, and removal of duplicates prior to migration.</li><li>Execute test scripts, log results, document errors, and provide supporting feedback to the development team.</li><li>Create straightforward step-by-step user guides with screenshots for new system processes, targeting standard daily HR tasks.</li><li>Assist in user acceptance testing by coordinating schedules with HR staff and following up on outstanding feedback.</li></ul><p><strong>Your Skills</strong></p><ul><li>Strong attention to detail and consistency, especially when working with repetitive data and formatting tasks.</li><li>Basic familiarity with Japanese HR terminology, enabling quick identification of discrepancies in personnel data.</li><li>Proficient in using Excel functions such as VLOOKUP and filters for efficient data handling.</li><li>1-3 years of experience in HR administration, data entry, or IT support roles.</li></ul><p><strong>Key Highlights of the Role</strong></p><ul><li>Hands-on involvement in a critical HR system migration project.</li><li>Opportunity to work in a cross-functional project team and interact with both technical and HR stakeholders.</li><li>Develop practical documentation and contribute directly to process improvement and system usability.</li></ul><p><strong>Location </strong></p><p>Tokyo</p><p><strong>Salary</strong></p><p>9.36 million yen</p><p><strong> </strong></p><p>Reference Number: 06940-0013387398</p><p> </p><p> </p><p><em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em></p><img src="https://counter.adcourier.com/SmFtZXMuSm9obnN0b24uNzUwMjkuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
