<p>*Fluent level Japanese and English are required for this role.<br /><br />About the Company<br />US SaaS vendor specializes in manufacturing low-code software solutions. The products designed to help organizations improve efficiency, reduce time-to-market, mitigate risks, and drive innovation across the product lifecycle. Its open, flexible, and scalable architecture makes it a popular choice for companies across various industries, including aerospace, automotive, electronics, and consumer goods.<br /><br /><br />Why hiring<br />Expand the technical support team headcount to accommodate our growing client base<br /><br />About the Role<br />This role is to help customers succeed with the PLM (Product Lifecycle Management) solutions. You'll troubleshoot complex technical issues, manage customer upgrades, and ensure smooth product implementation across various industries including automotive, aerospace, and high-tech electronics.<br /><br />Key Responsibilities<br />1, Problem Resolution<br />-Diagnose and resolve technical issues with PLM software solutions<br />-Investigate customer problems using analytical troubleshooting methods<br />-Collaborate with development teams to identify root causes<br /><br />2, Customer Management<br />-Lead upgrade projects for customers and partners<br />-Communicate technical solutions clearly to non-technical stakeholders<br />-Ensure positive customer experience throughout support process<br /><br />3, Team Development<br />-Train and mentor new support team members<br />-Continuously expand product knowledge and technical skills<br /><br /><br />Requirements<br />+Bachelor's degree in technical field + 3-5 years relevant experience<br />+Strong analytical and problem-solving abilities<br />+Business-level fluency in Japanese and English<br />+Excellent communication skills for technical explanations<br />+Ability to manage multiple priorities effectively<br /><br />Technical Skills (preferred)<br />+C# and JavaScript programming<br />+SQL database knowledge<br />+Web application development experience<br />+SaaS support and application administration<br /><br />Benefit for you:<br />-It's a highly customized platform product tailored to client needs, where technical issues can be both unique and challenging.<br />-The role belongs to a global team (the final report line is based in the US), with close collaboration not only with APAC teams but also with teams in the US and Europe.</p><p>Reference number: 06940-0013288712</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/RnJhbmNlcy5GYW4uNzg2NTcuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">