<p><strong>Company Profile</strong><br /> <br /> Our client is a fast-growing global fintech company specializing in cross-border payments and financial infrastructure.<br /> <br /> <br /> <br /> <strong>The Role</strong><br /> </p><ul><li>Support payment transaction processing for retail and institutional clients</li><li>Handle client onboarding and KYC / due diligence processes</li><li>Process local and cross-border payments and monitor transaction flow</li><li>Investigate and resolve payment exceptions, operational issues, and service incidents</li><li>Reconcile incoming funds and ensure accurate settlement of transactions</li><li>Coordinate with Finance and relevant teams on accounting and reconciliation matters</li><li>Respond to client queries and support issue resolution in collaboration with Client Service teams</li><li>Prepare operational reports, invoices, and settlement tracking</li><li>Maintain strong internal controls and ensure operational accuracy</li><li>Support remediation initiatives, regulatory requests, and operational improvement projects</li></ul><p><br /> <br /> <strong>Your Skills </strong><br /> </p><ul><li>2+ years of experience in operations, client service, middle office, payment operations, settlement, or related functions</li><li>Experience in financial services, fintech, banking, payments, or fund transfer services preferred</li><li>Experience with payment processing or transaction operations is a strong plus</li><li>Strong attention to detail and ability to work accurately under pressure</li><li>Ability to manage multiple tasks in a fast-paced environment</li><li>Proactive, hands-on, and solutions-oriented mindset</li><li>Native/fluent Japanese and business-level English</li><li>Team leadership, project coordination, or stakeholder management experience is a plus</li></ul><p><br /> <br /> <strong>Key Highlights of the Role </strong><br /> </p><ul><li>Work closely with regional and global stakeholders across Operations, Compliance, Product, and Technology</li><li>Gain broad exposure beyond traditional operations, including client onboarding, payment processing, and regulatory support</li><li>Small but agile Japan team with strong visibility and career growth opportunities</li><li>Opportunity to take ownership and contribute directly to operational improvements</li></ul><p><br /> <br /> <strong>Location </strong><br /> <br /> Tokyo<br /> <br /> <br /> <br /> <strong>Salary</strong><br /> <br /> 7 - 10 million yen<br /> <br /> <br /> <br /> Reference Number: 06940-0013453158<br /> <br /> <br /> <br /> <br /> <br /> <em>By clicking 'apply', you are deemed to have agreed to Robert Half Japan Privacy Notice (</em><a href="https://www.roberthalf.com/jp/en/privacy"><em>https://www.roberthalf.com/jp/en/privacy</em></a><em>). Please ensure that your application documents do not include sensitive personal data such as race, beliefs, medical history, criminal record, or other information irrelevant to hiring process such as spouse or dependents. All information must be accurate and truthful, and any included hyperlinks must be safe and secure.</em><br /> </p><img src="https://counter.adcourier.com/RGFsZS5JYmFkdXJyYWhtYW4uNjQxNjEuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">