<p>Director of Technology Operations - Enterprise IT Leadership<br /><br />Are you an experienced IT leader who excels at driving operational excellence in complex environments? We're looking for a Director of Technology Operations to lead enterprise-wide technology support, infrastructure, and service delivery across a high-performing, business-critical environment.<br /><br />Based in Osaka, this role is responsible for ensuring 24/7 operational stability, vendor coordination, and continuous service improvement. You'll collaborate with senior leadership, internal teams, and global stakeholders to deliver secure, reliable, and scalable technology operations.<br /><br />What You'll Do<br />- Oversee daily technology operations across infrastructure, applications, and user support<br />- Lead a diverse team and manage vendor partnerships to ensure consistent, high-quality service<br />- Represent the technology function in leadership and cross-functional meetings<br />- Drive SLA-based performance management and use KPIs to monitor and improve service delivery<br />- Collaborate with global IT delivery teams to ensure smooth transitions from project launch to support<br />- Provide executive-level leadership during major incidents and manage post-incident processes<br />- Cultivate a culture of operational discipline, service excellence, and continuous improvement<br /><br />What You Bring<br />- 10+ years of IT leadership experience in operations, support, or service delivery<br />- Strong track record in managing complex enterprise environments and vendor ecosystems<br />- Deep knowledge of ITSM, ITIL frameworks, and SLA-driven service models<br />- Effective communicator with proven stakeholder and team management skills<br />- Experience leading organizational change and driving alignment between IT and business goals<br />- Strategic mindset with a hands-on approach to problem-solving and execution<br />- Bilingual (Japanese-English)<br /><br />Why You'll Love This Role<br />- Lead critical technology operations in a fast-paced, enterprise-scale environment<br />- Work closely with global and local stakeholders on high-impact initiatives<br />- Build and grow a high-performing technology team in a collaborative, forward-thinking culture</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.</em></p><hr /><p>お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。</p><img src="https://counter.adcourier.com/bHluZHNleS5odWdoZXMuMDc5MjUuMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">