Basic Function Under the direction of the Customer Service Director, this role ensures that all daily revenue-related operations are carried out smoothly by coordinating with outsourcing partners, adjusting work priorities, and optimizing staffing. The goal is to complete all revenue-related processes within the month. This position will lead the improvement, standardization, and simplification of the Order to Cash process, working to enhance service levels for both customers and internal business divisions. From a Total Supply Chain perspective, this role will collaborate with the S&DP team and the Distribution & Logistics team to improve services provided to external and internal customers. Responsibilities<ul data-start="775" data-end="1773"><li data-start="775" data-end="937">Manage the invoicing operations within the broader Order to Cash process (from order receipt and shipment to revenue recognition) in the supply chain.</li><li data-start="938" data-end="1100">Improve service quality in Customer Service operations, including short/long-term rentals and revenue processing, for both internal and external stakeholders.</li><li data-start="1101" data-end="1213">Coordinate with outsourced partners as needed to adjust task priorities to meet customer delivery timelines.</li><li data-start="1214" data-end="1339">Drive improvements and standardization of various operational processes and procedures to build more efficient workflows.</li><li data-start="1340" data-end="1443">Create and compile various reports (e.g., data aggregation and processing using Excel or Power BI).</li><li data-start="1444" data-end="1587">Build and maintain strong relationships with internal departments and outsourcing vendors to reinforce a collaborative working environment.</li><li data-start="1588" data-end="1677">Share responsibilities with team members to ensure smooth day-to-day team operations.</li><li data-start="1678" data-end="1773">Take a leadership role in contributing to the success of the medical device business overall.</li></ul> Qualifications / Preferred Work Experience<ul data-start="1829" data-end="2362"><li data-start="1829" data-end="1976">Experience supervising site operations, including work planning, interdepartmental coordination, and giving clear instructions to on-site staff</li><li data-start="1977" data-end="2066">Proven experience in improving operational efficiency and work quality at field sites</li><li data-start="2067" data-end="2142">Hands-on user experience with ERP systems such as SAP or Oracle</li><li data-start="2143" data-end="2245">Background in Customer Service, Sales Administration, or Supply Chain Management (SCM)</li><li data-start="2246" data-end="2362">Strong interpersonal and communication skills for effective collaboration within the team and across departments</li></ul> Skills / Special Training Required<ul data-start="2410" data-end="2738"><li data-start="2410" data-end="2468">Strong logical thinking and problem-solving skills</li><li data-start="2469" data-end="2557">Proficiency in Microsoft Office tools such as Excel (formulas), Word, PowerPoint</li><li data-start="2558" data-end="2641">English reading, writing, and communication skills (Optional but preferred)</li><li data-start="2642" data-end="2696">Knowledge of Activity-Based Costing (Optional)</li><li data-start="2697" data-end="2738">Experience with Power BI (Optional)</li></ul> Reference Number：06940-0013247961By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuMDczMjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">

Osaka,
remote
Permanent
9.0M - 13.0M JPY / Yearly
Basic Function Under the direction of the Customer Service Director, this role ensures that all daily revenue-related operations are carried out smoothly by coordinating with outsourcing partners, adjusting work priorities, and optimizing staffing. The goal is to complete all revenue-related processes within the month. This position will lead the improvement, standardization, and simplification of the Order to Cash process, working to enhance service levels for both customers and internal business divisions. From a Total Supply Chain perspective, this role will collaborate with the S&DP team and the Distribution & Logistics team to improve services provided to external and internal customers. Responsibilities<ul data-start="775" data-end="1773"><li data-start="775" data-end="937">Manage the invoicing operations within the broader Order to Cash process (from order receipt and shipment to revenue recognition) in the supply chain.</li><li data-start="938" data-end="1100">Improve service quality in Customer Service operations, including short/long-term rentals and revenue processing, for both internal and external stakeholders.</li><li data-start="1101" data-end="1213">Coordinate with outsourced partners as needed to adjust task priorities to meet customer delivery timelines.</li><li data-start="1214" data-end="1339">Drive improvements and standardization of various operational processes and procedures to build more efficient workflows.</li><li data-start="1340" data-end="1443">Create and compile various reports (e.g., data aggregation and processing using Excel or Power BI).</li><li data-start="1444" data-end="1587">Build and maintain strong relationships with internal departments and outsourcing vendors to reinforce a collaborative working environment.</li><li data-start="1588" data-end="1677">Share responsibilities with team members to ensure smooth day-to-day team operations.</li><li data-start="1678" data-end="1773">Take a leadership role in contributing to the success of the medical device business overall.</li></ul> Qualifications / Preferred Work Experience<ul data-start="1829" data-end="2362"><li data-start="1829" data-end="1976">Experience supervising site operations, including work planning, interdepartmental coordination, and giving clear instructions to on-site staff</li><li data-start="1977" data-end="2066">Proven experience in improving operational efficiency and work quality at field sites</li><li data-start="2067" data-end="2142">Hands-on user experience with ERP systems such as SAP or Oracle</li><li data-start="2143" data-end="2245">Background in Customer Service, Sales Administration, or Supply Chain Management (SCM)</li><li data-start="2246" data-end="2362">Strong interpersonal and communication skills for effective collaboration within the team and across departments</li></ul> Skills / Special Training Required<ul data-start="2410" data-end="2738"><li data-start="2410" data-end="2468">Strong logical thinking and problem-solving skills</li><li data-start="2469" data-end="2557">Proficiency in Microsoft Office tools such as Excel (formulas), Word, PowerPoint</li><li data-start="2558" data-end="2641">English reading, writing, and communication skills (Optional but preferred)</li><li data-start="2642" data-end="2696">Knowledge of Activity-Based Costing (Optional)</li><li data-start="2697" data-end="2738">Experience with Power BI (Optional)</li></ul> Reference Number：06940-0013247961By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice <a href="https://www.roberthalf.com/jp/en/privacy">https://www.roberthalf.com/jp/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as such as race, beliefs, social status, medical history or criminal record) as we do not collect your sensitive personal data at this time.<hr />お客様が「今すぐ応募」ボタンをクリックすることにより、ロバート・ハーフ（以下、当社）がお客様の応募内容を処理し、求人情報を今後随時ご連絡する目的で個人情報を使用することに明示的に同意ただいたこととなります。当社による個人情報の処理方法、またお客様自身の個人情報へのアクセスおよびその訂正に関する詳細については、プライバシー規約（<a href="https://www.roberthalf.com/jp/ja/privacy">https://www.roberthalf.com/jp/ja/privacy</a>）をお読みください。当社は、要配慮個人情報はお預かりしておりませんので人種、信条、社会的身分、病歴、犯罪の経歴など、取扱いに特に配慮を要する個人情報は、ご提出いただく職務経歴書・レジュメ等に含めないようお願いいたします。<img src="https://counter.adcourier.com/dGFrdS55YW1hc2hpdGEuMDczMjguMTA4OThAcmhpanAuYXBsaXRyYWsuY29t.gif">
2025-06-30T01:39:05Z

Customer Service Manager Job in Osaka | Robert Half