<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />We are seeking a Business Analyst for one of our large scale commercial clients.</p><p> </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Collaborate with key stakeholders to collect, analyze, and document business requirements. Identify pain points, inefficiencies, and opportunities for improvement in the current CRM system.</li><li>Liaise with IT technical teams, including architecture, infrastructure, integration and cybersecurity requirements and specifications.</li><li>Facilitate meetings with stakeholders and IT Teams to gather requirements, validate proposed solutions, and resolve conflicts or ambiguities.</li><li>Recommending new business opportunities, new systems and processes; identifying simplification and documentation and improvements in operations.</li><li>Investigate system issues or incidents and prepare corresponding test plans to detect issues in testing or development phases to prevent repetitive cases.</li><li>Communicate with business owners to provide professional technical advice on the technical requirements for preparing the procurement documents.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>Have a minimum 4 years of business analysis and project management experience.</li><li>Proven experience as a Business Analyst, with a strong focus on CRM projects or related systems.</li><li>Have any prior experience in both functional and technical perspectives of Microsoft Dynamics / Salesforce CRM / Customer Data Platforms (CDP) / Marketing Automation</li><li>Have knowledge of and experience in Microsoft Dynamics CRM would be an advantage</li><li>Strong analytical and problem-solving skills and the ability to translate business needs into clear and concise requirements.</li><li>Familiarity with Agile or Waterfall project management methodologies.</li><li>Excellent written and spoken English is a must.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Apply Today </strong></span><br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RHlsYW4uTGF1LjgzNTE5LjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">