<p><span style="text-decoration: underline;"><strong>The Company</strong></span><br />We are seeking an experienced IT operation Manager for one of our clients to ensure daily IT operation.</p><p> </p><p><span style="text-decoration: underline;"><strong>The Role</strong></span></p><ul><li>Oversee IT Operation Management in all aspects including Business Continuity Planning, Disaster Recovery design/drill/planning, Capacity Planning, Release Management, Service Request workflow/development, Cost optimization, Budget, IT standard/guidelines, etc.</li><li>Lead a team of professionals to perform the team's deliverables.</li><li>Liaise with other IT teams and business departments to facilitate the smooth run of IT Operations.</li><li>Review operating costs, develop control plan and identify cost reduction opportunities.</li><li>Regular track cloud bases operation cost and develop reports.</li><li>Review and liaise with teams to conduct BCP plan for IT department.</li><li>Planning, scheduling, deploying, and controlling IT enterprise software releases to ensure the success of the new applications rollout and/or software upgrades requested by the business while maintaining the integrity of the existing production environment.</li><li>Lead the IT Disaster Recovery drill activities, fulfill regulatory requirements, provide reports and work with business continuity department.</li><li>Lead the capacity planning exercise for budget, business demands and right sizing of IT infrastructure.</li><li>Drive process improvements, automation, standardization, and documentation for all IT operation management areas.</li><li>Act as a contact point for all IT Operation Management affairs.</li><li>Oversee service request form design, development and implementation under the IT service management platform.</li><li>Review and track the service request operation, identify any gap in the entire request process, fix and mitigate any identified issue.</li></ul><p> </p><p><span style="text-decoration: underline;"><strong>Your Profile</strong></span></p><ul><li>Bachelor's degree in Computer Science, Information Technology, or related disciplines.</li><li>At least 10 years working experience in IT Operation Management in financial or banking industry with at least 5 years team management experience.</li><li>Experience in coordination work with application developers, IT production support and business department is a must.</li><li>Experience in handling budget, cost control and financial figures for IT infrastructure is a must.</li><li>Experience in evaluating IT cloud infrastructure cost is a plus.</li><li>Experience in implementing IT Service Management process for a sizable organization with experience in Capacity Planning, Service Request, Release and automation tools is a plus.</li><li>Strong in coordination and communication skills with all parties at all levels within an organization.</li><li>Need to provide support during non-office hours but not very frequent.</li><li>A strong problem solver who is able to take initiatives in problem solving.</li><li>Excellent written and verbal communication skills in English with the ability to effectively tailor communication of technical issues to various audiences.</li></ul><p><br /><span style="text-decoration: underline;"><strong>Apply Today</strong></span> <br />To apply online (Word attachment only), please click the 'Apply' button. Please note that only short-listed candidates will be contacted.</p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/hk/en/privacy">https://www.roberthalf.com/hk/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/RHlsYW4uTGF1LjI4NDYxLjEwOTE1QHJoaWhrLmFwbGl0cmFrLmNvbQ.gif">