<p><strong>ERP & Application Engineer</strong></p><p><strong>Location:</strong><strong> Braintree (Head Office)</strong></p><p><strong>Type:</strong> Full-time, Permanent 5 days on site. </p><p> <strong>Department:</strong> IT Support</p><p><strong>Are you passionate about ERP systems and business applications?</strong></p><p>Join our IT Service Desk team as an <strong>ERP & Application Engineer</strong> and play a key role in supporting and improving enterprise applications-particularly <strong>ERP </strong>-while contributing to broader IT operations and Microsoft 365 support.</p><p> </p><p><strong>What You'll Do</strong></p><ul><li>Provide day-to-day support and maintenance for ERP systems (ideally SAP but open to other ERP's)</li><li>Troubleshoot access, workflow, and data accuracy issues.</li><li>Collaborate with vendors and internal teams on updates and escalations.</li><li>Support integrations across accounting, inventory, and CRM.</li><li>Deliver clear, friendly user support and training.</li><li>Assist with Microsoft 365 tools and general IT tasks.</li></ul><p> </p><p><strong>What We're Looking For</strong></p><ul><li><strong>Experience:</strong> 2-5 years in IT support, ERP, or application roles.</li><li><strong>ERP Knowledge:</strong> SAP experience is ideal (others like Kerridge/K8 or MAM Autoparts welcome).</li><li><strong>Technical Skills:</strong> Microsoft 365, Active Directory, Windows Server; PowerShell or SQL scripting is a plus.</li><li><strong>Soft Skills:</strong> Service-oriented, organised, and great communicator.</li></ul><p> </p><p><strong>Why Join Us?</strong></p><ul><li>Be part of a collaborative IT team driving continuous improvement.</li><li>Work on exciting ERP projects and integrations.</li><li>Enjoy a role where your ideas and expertise make a real impact</li></ul><p>Excellent benefits on offer</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS41NDg2Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half Technology are assisting a market leading PE-backed facilities organisation to recruit a Interim IT Director on an initial 8-12 month contract basis. </p><p><strong>Objectives (8-12-Month Outcomes)</strong></p><p>The Interim IT Director will be accountable for designing and executing a transformation roadmap, delivering tangible improvements across cost, service quality, resilience, and commercial value.</p><ol><li><strong> Digital Transformation & Value Creation</strong></li></ol><ul><li>Design and execute a clear, prioritised digital transformation plan aligned to the PE value-creation strategy.</li><li>Translate technology initiatives into commercial outcomes (cost reduction, productivity, service improvement, scalability).</li><li>Establish clear governance, milestones, and success metrics within the business.</li></ul><ol start="2"><li><strong> Automation, AI & Process Efficiency</strong></li></ol><ul><li>Identify and deliver automation and AI opportunities that reduce manual effort, improve speed, and enhance customer and internal service experience.</li><li>Simplify and streamline core business processes, removing friction and failure points.</li></ul><ol start="3"><li><strong> Outsourced IT Review & Supplier Reset</strong></li></ol><ul><li>Conduct a rapid but thorough review of the current outsourced IT model (including Aura).</li><li>Address poor service levels, slow response times, and lack of value for money.</li><li>Redesign the sourcing strategy: renegotiate, replace, or re-tender providers as required.</li><li>Deliver cost transparency, improved SLAs, and materially better service quality.</li><li>Resolve issues around overpriced, second-hand equipment and long lead times.</li></ul><ol start="4"><li><strong> IT Security & Risk Management</strong></li></ol><ul><li>Assess and remediate cyber and operational security risks.</li><li>Ensure the business meets an appropriate level of security maturity for a PE-backed organisation preparing for exit.</li><li>Put in place pragmatic, proportionate controls and incident response capability.</li></ul><ol start="5"><li><strong> Data & Analytics Capability</strong></li></ol><ul><li>Improve access to reliable management information and analytics.</li><li>Enable data-driven decision-making across the executive team.</li><li>Define a realistic roadmap for analytics maturity aligned to business need.</li></ul><ol start="6"><li><strong> IT Procurement & Commercial Control</strong></li></ol><ul><li>Establish disciplined IT procurement processes.</li><li>Ensure technology spend is justified, benchmarked, and ROI-led.</li><li>Introduce stronger commercial management of vendors and contracts.</li></ul><ol start="7"><li><strong> Build a Fit-for-Purpose IT Function</strong></li></ol><ul><li>Design and implement an appropriate target operating model for IT, balancing in-house capability and outsourced services.</li><li>Clarify roles, accountability, and governance.</li><li>Upskill or reshape the existing IT Manager role as part of a sustainable future-state function.</li></ul><ol start="8"><li><strong> Core Systems & Operating System Remediation</strong></li></ol><ul><li>Address critical system instability, including replacement of the unsupported operating system (in place since November 2015).</li><li>Build a robust business case for change, clearly articulating risk, cost, ROI, and implementation roadmap.</li><li>Reduce system failures and downtime, improving operational resilience.</li></ul><ol start="9"><li><strong> Exit Readiness</strong></li></ol><ul><li>Ensure all initiatives support the broader objective of maximising valuation and exit readiness for summer 2027.</li><li>Improve technology due-diligence readiness, documentation, resilience, and scalability.</li><li>Leave behind a clear technology roadmap that extends beyond the interim engagement.</li></ul><p><strong>Profile Type</strong></p><ul><li>Proven Interim IT Director / Technology Transformation Lead experience in PE-backed or highly commercial environments.</li><li>Strong track record of fixing underperforming outsourced IT models.</li><li>Commercially astute, able to build ROI-led business cases and challenge spend.</li><li>Hands-on, delivery-focused, and credible at board and CEO level.</li><li>Comfortable operating in ambiguity and moving at pace.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/S2F6aW0uSGFzc2FuLjU3NDAxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
