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33 results for Operations Manager in Towcester, Northamptonshire

Head of Financial Planning
  • Buckingham, Buckinghamshire
  • remote
  • Permanent
  • 55000 - 82000 GBP / Yearly
  • <p>The Permanent Division of Robert Half is currently recruiting for a Head of Financial Planning on behalf of a specialist Service and Data/Information Organisation with offices in Buckingham.</p><p>The Role</p><p>As Head of Financial Planning you will become a senior member of the Finance leadership team, working closely with the Chief Financial Officer, Head of Financial Operations and other Executive stakeholders to provide strategic leadership in relation to financial planning, performance management and business partnering activities, ensuring that financial insight, forecasting, modelling and analysis support decision making at all levels of the organisation. Day to day duties will consist of:</p><ul><li>Lead the development and continuous improvement of the Organisation financial planning framework, including annual budgets, rolling forecasts, medium-term plans and long-term financial projections.</li><li>Establish organisation-wide planning methodologies, performance management frameworks and financial modelling standards.</li><li>Provide strategic oversight of management information and financial performance reporting, ensuring outputs support effective institutional decision making and governance.</li><li>Lead the financial evaluation of major investments, commercial opportunities, partnerships and organisational change initiatives, including due diligence annual reviews.</li><li>Develop and maintain complex financial models, including resource allocation methodologies, scenario models, investment appraisals and financial sustainability assessments.</li></ul><ul><li>Provide authoritative financial advice and recommendations to the Chief Financial Officer and Executive Team, on complex financial, commercial and strategic matters.</li><li>Prepare and present reports, business cases, financial models and strategic analyses for senior governance and decision-making forums.</li><li>Translate complex financial information into clear and accessible recommendations for both financial and non-financial audiences.</li><li>Act as a senior point of contact for complex financial planning, forecasting and performance management matters.</li></ul><ul><li>Provide leadership, coaching and performance management for direct reports.</li><li>Assess organisational capability, capacity and future resourcing requirements and make recommendations to support strategic objectives.</li><li>Contribute to the wider development of financial understanding across the Organisation</li></ul><p>Your profile</p><p>You will be a Qualified Accountant with the ability to lead a team and also with substantial experience of leading financial planning, management reporting, and business partnering in a complex organisation, with clear evidence of improving quality, timeliness, and analytical value. This is an excellent role to implement commercial reporting processes and values in order to drive the organisation towards further success.</p><p>Salary</p><p>Role of Head of Financial Planning based in Buckingham is offering a salary up to £82K with hybrid working and excellent additional benefits.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uNTg1MTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-09-30T10:22:22Z
Senior / Principal Recruitment Consultant
  • Reading, Berkshire
  • remote
  • Permanent
  • 40000 - 60000 GBP / Yearly
  • <p><strong>Senior / Principal Recruitment Consultant - Management Resources</strong></p><p><strong>Location: </strong>Reading</p><p>Robert Half is looking for an experienced and commercially driven Senior / Principal Recruitment Consultant to join our established Management Resources (MR) team.</p><p>Whether you're an experienced recruiter or looking to take the next step in your career, this is your chance to join a high-impact team placing senior interim talent across finance, transformation, operations, and strategy.</p><p>As a Senior / Principal Consultant, you'll work closely with senior leaders to solve complex business challenges, build lasting client relationships, and deliver flexible, high-calibre interim talent solutions.</p><p>In return, you'll be part of a passionate and vibrant team, supported by industry-leading training, cutting-edge technology, and a rewarding package of benefits. Meet your future career at Robert Half, the global leader in talent solutions.</p><p><strong>About the role</strong> </p><ul><li>Specialising in interim and project-based roles, you'll manage the full recruitment process across key business functions, delivering flexible, high-impact talent solutions.</li><li>You'll build and maintain trusted relationships with C-suite clients and senior stakeholders, gaining deep insight into their business needs and offering tailored, consultative support.</li><li>You'll develop and nurture a high-quality network of interim consultants and contractors, ensuring fast, effective placements for time-sensitive assignments.</li><li>Partnering closely with clients, you'll scope project briefs, define requirements, and provide expert advice to ensure successful outcomes.</li><li>You'll contribute to business development by identifying new market opportunities, deepening client engagement, and driving growth across priority sectors.</li></ul><p><strong>Your skills and experience</strong> </p><ul><li>You have a minimum of 3 years' experience in recruitment, ideally within interim, contract, or management consulting environments, and bring a proven track record of success.</li><li>You demonstrate strong commercial acumen and consistently deliver results in fast-paced, target-driven settings.</li><li>You bring excellent relationship management and client-facing skills, with the ability to build trust and credibility at all levels.</li><li>You have a deep understanding of the interim talent market and project-based delivery, allowing you to provide strategic and responsive recruitment solutions.</li><li>You are confident, credible, and consultative in your approach - engaging clients and candidates with professionalism and insight.</li><li>You are self-motivated, organised, and focused on outcomes, thriving in high-performance environments where results matter.</li></ul><p><strong>What we offer</strong> </p><p>When you join us, we will invest in your financial and personal wellbeing with benefits that work for you. Our package includes: </p><ul><li>Competitive salary and comprehensive benefits package</li><li>Transparent quarterly performance-based bonuses</li><li>Well-being initiatives designed to support your mental, physical and financial health</li><li>Industry-leading training and continuous professional development</li><li>Access to the latest technology and tools to help you succeed</li><li>Recognition programmes celebrating both individual and team achievements</li><li>National and international career mobility opportunities</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/QW50aG9ueS5DbGFyay40MTA1My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-09-23T11:45:06Z
Interim Financial Controller
  • West Drayton, London
  • remote
  • Contract
  • 85000 - 90000 GBP / Yearly
  • <h1>Financial Controller | 14-Month Maternity Cover</h1><p><strong>£85,000 - £90,000 + 10% Pension | 4-Day Working Week | Uxbridge</strong></p><p>I'm currently working exclusively with a well-established manufacturing business to recruit an experienced <strong>Financial Controller</strong> on a <strong>14-month maternity cover</strong> basis.</p><p>This is a fantastic opportunity for a <strong>qualified accountant</strong> looking for a senior finance role with genuine ownership, strong exposure to the Finance Director and a highly attractive working pattern.</p><h3>The Package</h3><ul><li><p><strong>£85,000 - £90,000 salary</strong></p></li><li><p><strong>10% employer pension contribution</strong></p></li><li><p><strong>4-day working week</strong> - full-time hours worked across 4 days, with <strong>every Friday off</strong></p></li><li><p><strong>Only 2 days per week on-site in Uxbridge</strong></p></li><li><p>14-month maternity cover</p></li><li><p>Senior position reporting directly to the Finance Director</p></li></ul><h3>The Role</h3><p>You'll take ownership of the <strong>financial control, accounting and compliance</strong> function, ensuring robust controls, accurate reporting and continuous improvement across the finance operation.</p><p>Key responsibilities will include:</p><ul><li><p>Leading financial control, accounting and compliance activities</p></li><li><p>Full ownership of balance sheet reconciliations and financial controls</p></li><li><p>Monthly reporting and SOX reconciliations</p></li><li><p>Statutory accounts and tax reporting</p></li><li><p>Cash flow management and bank reconciliations</p></li><li><p>Overseeing accounts payable and debtor management</p></li><li><p>Supporting budgeting, forecasting and strategic planning</p></li><li><p>Overhead and budget variance analysis</p></li><li><p>Supporting and challenging budget holders across the business</p></li><li><p>Leading the year-end statutory accounting process</p></li><li><p>Supporting internal and external audits</p></li><li><p>Ensuring appropriate financial controls and processes are maintained</p></li><li><p>Leading and developing members of the finance team</p></li></ul><h3>About You</h3><p>We're looking for a <strong>fully qualified accountant</strong> with <strong>5+ years' post-qualification experience</strong>, ideally gained within a <strong>manufacturing, SME or project-based environment</strong>.</p><p>You'll need strong technical accounting and financial control experience, alongside the confidence to operate autonomously, influence stakeholders and lead a small finance team.</p><p>Experience with <strong>IFRS / US GAAP</strong> and <strong>IFS</strong> would be advantageous.</p><p>Most importantly, we're looking for someone who is commercially minded, analytical, hands-on and comfortable operating in a complex environment.</p><p><strong>If you're a qualified Financial Controller, Finance Manager or Senior Finance professional and the idea of £85-90k, a 4-day working week and every Friday off appeals, I'd be very keen to speak with you.</strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/THVrZS5FZGdlY29tYmUuNjYxNDMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-09-15T12:54:31Z
Finance Business Partner
  • Dudley, West Midlands
  • remote
  • Permanent
  • 60000 - 70000 GBP / Yearly
  • <h1>Commercial Controller | Manufacturing | Dudley</h1><p><strong>Up to £70,000 + benefits | Permanent | Hybrid - 3 days on site</strong></p><h3>This isn't a month-end role.</h3><p>If your background is in <strong>commercial finance, finance business partnering or commercial analysis</strong>, and you enjoy being close to the decisions that drive a manufacturing business forward, this could be an opportunity worth exploring.</p><p>I'm working exclusively on a newly created <strong>Commercial Controller</strong> position within a growing manufacturing business that has recently been acquired and is now part of a much larger European corporate group.</p><p>The business is growing quickly - with an ambitious plan to <strong>double turnover over the next three years</strong> - and finance is becoming increasingly influential in how the site makes commercial decisions.</p><p>This is a <strong>hands-on, commercially focused role</strong>, partnering directly with the Site Managing Director and wider leadership team, with a dotted line into Group Finance.</p><h3>What will make you stand out?</h3><p>You will already have a strong <strong>commercial finance / business partnering background</strong> and be comfortable challenging the numbers rather than simply reporting them.</p><p>I'm particularly interested in people who have experience with:</p><ul><li><p><strong>Commercial forecasting and financial modelling</strong></p></li><li><p><strong>Pricing, margin and profitability analysis</strong></p></li><li><p>Challenging assumptions around <strong>sales, volumes, customer opportunities and cost</strong></p></li><li><p>Working closely with Sales, Operations and senior leadership</p></li><li><p>Turning financial data into <strong>commercial decisions and actions</strong></p></li><li><p>Manufacturing, FMCG, retail or another commercially driven environment</p></li><li><p><strong>Private label</strong>, retailer relationships or customer-specific pricing</p></li><li><p>Acquisition, integration or bringing a business into a larger group structure</p></li></ul><p>You might currently be a <strong>Finance Business Partner, Commercial Finance Analyst, Senior Commercial Analyst or similar</strong>, and see this as the opportunity to step into a broader Commercial Controller position.</p><h3>What this role isn't</h3><p>This isn't a traditional Financial Controller or Management Accountant position.</p><p>If your experience is primarily <strong>month-end, statutory reporting and financial control</strong>, without significant commercial partnering, forecasting, pricing or margin exposure, this probably won't be the right fit.</p><p>We're looking for someone who wants to be <strong>part of the commercial conversation</strong> - someone who can ask the difficult questions, spot an opportunity in the numbers and help the leadership team make better decisions.</p><h3>Why now?</h3><p>The business is at an interesting point in its growth.</p><p>Following a recent acquisition, it is becoming part of a much larger international group while retaining significant opportunity at site level. There is a genuine chance for the right person to influence how the finance function supports that growth, rather than simply stepping into an established process.</p><p><strong>Up to £70,000</strong>, hybrid working with <strong>three days on site in Dudley</strong>, plus benefits.</p><p>If you're currently working in <strong>commercial finance or finance business partnering within manufacturing, FMCG or retail</strong>, I'd be interested in speaking with you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/ZW1tYS5sbGV3ZWxseW4uMzE3MTQuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-10-08T14:17:01Z
Assistant Financial Accountant
  • Oxford, Oxfordshire
  • remote
  • Permanent
  • 35000 - 38000 GBP / Yearly
  • <p>Robert Half are working exclusively with a multi-site business in Oxford, to recruit a new Assistant Financial Accountant to join the finance team. You'll take ownership of cash forecasting, treasury and VAT across several group entities. You'll report to the Financial Controller and work closely with Group colleagues. It's a good move for an ambitious finance professional who wants real responsibility and visibility.</p><p><strong>Assistant Financial Accountant</strong><br /> <strong>Salary:</strong> £35,000 - £38,000 per annum<br /> <strong>Location:</strong> Cowley, Oxford (4 days office, 1 day WFH per week)<br /> <strong>Contract:</strong> Permanent, 37.5 hours per week</p><p><strong>Key responsibilities</strong></p><ul><li>Own cash forecasting for all entities, preparing and submitting a weekly cash flow file to the Group Treasury team</li><li>Support treasury management across the entities, liaising with Group Treasury</li><li>Review the weekly BACS payment runs prepared by the shared services team</li><li>Take responsibility for payroll and cash balance sheets</li><li>Prepare periodic VAT returns, and liaise with HMRC and Group colleagues on tax updates</li><li>Manage multiple bank accounts across entities, ensuring reconciliations are completed within period reporting timelines</li><li>Reconcile cash collections across all sites</li><li>Support the onboarding of newly acquired businesses into Group cash processes, including the handling of cash variances</li><li>Oversee cash operations across the business, ensuring consistent processes and controls</li><li>Provide absence cover for the cash office</li><li>Attend occasional out-of-hours call-outs for cash handling equipment faults</li></ul><p><strong>About you</strong></p><ul><li>Previous experience in an accounting or finance role, ideally with exposure to cash management, treasury or VAT</li><li>Part-qualified (AAT/ACA/ACCA/CIMA), or qualified by experience</li><li>Strong Excel skills and a methodical, controls-minded approach</li><li>Confident communicating with colleagues at all levels, including Group teams</li><li>Flexible and willing to support the occasional out-of-hours call-out</li></ul><p><strong>What's on offer</strong></p><ul><li>£35,000 - £38,000 per annum</li><li>26 days annual leave plus bank holidays</li><li>Hybrid working: 4 days in the office, 1 day working from home</li><li>Contributory pension scheme</li><li>Employee assistance programme</li><li>Lifestyle discount scheme</li></ul><p><strong>How to apply</strong></p><p>This role is being handled exclusively by Robert Half. To apply, please send your CV via the link or contact the Oxford office for a confidential conversation.</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Y2hhcmxpZS5odW50ZS4zMzUzNC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-09-28T15:44:14Z
Customer Service Assistant
  • Bracknell, Berkshire
  • remote
  • Permanent
  • 30000 - 35000 GBP / Yearly
  • <h1>Customer Service Specialist</h1><p><strong>Location:</strong> Bracknell, Berkshire<br /><strong>Salary:</strong> £28,000 - £35,000 per annum<br /><strong>Working Pattern:</strong> Full-time, office-based<br /><strong>Experience:</strong> Minimum 2 years' relevant experience</p><h3>The Opportunity</h3><p>We are recruiting for a Customer Service Specialist to join a growing international business operating within the mobile technology and consumer electronics sector.</p><p>The business specialises in the distribution of pre-owned and refurbished mobile devices, working with leading consumer technology brands and retailers to deliver a range of customer programmes, including mobile phone trade-ins, device buy-backs and refurbished device sales.</p><p>This is an excellent opportunity for an experienced customer service professional to join a growing team, supporting customers across the UK and wider EMEA region.</p><p>You will be responsible for delivering an excellent customer experience across telephone, email and live chat, handling enquiries, resolving complaints and managing queries relating to orders, trade-ins, payments, returns and warranties.</p><h3>Key Responsibilities</h3><ul><li><p>Provide customer support via telephone, email and live chat across multiple customer programmes.</p></li><li><p>Handle enquiries relating to mobile device trade-ins, buy-backs, refurbished device sales and associated services.</p></li><li><p>Support customers throughout the trade-in process, including submissions, device receipt, inspections and valuations.</p></li><li><p>Respond to queries regarding orders, payments, refunds, credits and payment status.</p></li><li><p>Manage returns, replacements and warranty claims, ensuring cases are resolved efficiently.</p></li><li><p>Take ownership of customer complaints, providing timely resolutions and escalating more complex issues where necessary.</p></li><li><p>Work towards customer service KPIs, including service levels, response times and first-contact resolution.</p></li><li><p>Accurately record customer interactions, enquiries and outcomes within the relevant ticketing systems.</p></li><li><p>Liaise with internal departments, including logistics, quality control and finance, to resolve outstanding customer queries.</p></li><li><p>Follow established procedures and ensure compliance with data protection requirements, including UK GDPR.</p></li><li><p>Identify recurring customer issues and recommend improvements to processes and service delivery.</p></li></ul><h3>About You</h3><p>To be successful in this role, you will ideally have:</p><ul><li><p>At least 2 years' experience within a customer service or contact-centre environment.</p></li><li><p>Excellent written and verbal communication skills.</p></li><li><p>Experience handling customer enquiries across telephone, email and live chat.</p></li><li><p>A strong understanding of customer service KPIs and working towards performance targets.</p></li><li><p>Experience using ticketing systems or customer relationship management (CRM) software.</p></li><li><p>The ability to manage multiple enquiries and processes simultaneously.</p></li><li><p>A calm, professional and empathetic approach when dealing with customer complaints.</p></li><li><p>Strong attention to detail and the ability to accurately maintain customer records.</p></li><li><p>A good understanding of data protection and customer confidentiality.</p></li><li><p>Basic knowledge of mobile devices and common smartphone queries.</p></li><li><p>Flexibility to work shifts, including occasional weekends and bank holidays on a rota basis.</p></li></ul><h3>Desirable Experience</h3><ul><li><p>Experience within the mobile phone, telecommunications, electronics or e-commerce sectors.</p></li><li><p>Previous exposure to device trade-in, buy-back, warranty or refurbished technology programmes.</p></li><li><p>Experience supporting multiple brands or customer programmes within an outsourced or BPO environment.</p></li><li><p>Additional European language skills, such as French, German, Spanish or Italian.</p></li><li><p>Knowledge of the Consumer Rights Act 2015.</p></li></ul><h3>The Company</h3><p>You will be joining an established international business operating within the global mobile technology and refurbished device market.</p><p>With operations across the UK, Europe, the Americas and Asia-Pacific, the organisation works with major technology manufacturers, retailers and commercial partners to extend the lifecycle of mobile devices and support the growing secondary technology market.</p><p>The business has an entrepreneurial culture, placing real emphasis on teamwork, flexibility, accountability and continuous improvement. As its customer programmes continue to expand, this is an exciting opportunity to become part of a growing operation.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44Nzg4MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-11-03T16:57:47Z
Financial Controller
  • Didcot, Oxfordshire
  • remote
  • Temporary
  • 80000 - 80000 GBP / Yearly
  • <p class="isSelectedEnd"><strong>Interim Financial Controller - Didcot</strong><br /><strong>£80,000 equivalent | Hybrid | 2-3 month </strong></p><p class="isSelectedEnd">Robert Half Ltd are supporting a business in Didcot who are looking for an experienced<strong> </strong>Financial Controller to join them on a 2-3 month assignment.</p><p class="isSelectedEnd"><strong>Key responsibilities:</strong></p><ul data-spread="false"><li>Prepare monthly management accounts, including journals, accruals, prepayments and balance sheet reconciliations.</li><li>Provide financial reporting, analysis and commentary to the Board and Exec team.</li><li>Lead budgeting, forecasting and financial modelling.</li><li>Oversee day-to-day finance operations, including AP/AR and project cost monitoring.</li><li>Strengthen financial controls and drive continuous improvement across finance processes.</li><li>Manage relationships with auditors, banks and HMRC.</li><li>Lead and support the Finance team.</li></ul><p> </p><p class="isSelectedEnd"><strong>About you:</strong></p><ul data-spread="false"><li>Fully qualified accountant (ACA, ACCA or CIMA).</li><li>Strong Financial Controller/Finance Manager experience, ideally within a complex or fast-paced environment.</li><li>Strong technical accounting, financial reporting, forecasting and financial controls experience</li><li>Confident working with senior stakeholders and presenting financial information to the Board/Exec team.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RWxsZW4uQ2h1bmcuNDA4ODcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-10-09T09:18:02Z
Customer Service Specialist
  • Bracknell, Berkshire
  • remote
  • Permanent
  • 30000 - 35000 GBP / Yearly
  • <p><strong>Customer Service Specialist</strong></p><p><strong>Location:</strong> Bracknell, Berkshire<br /><strong>Salary:</strong> £28,000 - £35,000 per annum<br /><strong>Working Pattern:</strong> Full-time, office-based / 5 days per week in the office <br /><strong>Experience:</strong> Minimum 2 years' relevant experience</p><p><strong>The Opportunity</strong></p><p>We are recruiting for a Customer Service Specialist to join a growing international business operating within the mobile technology and consumer electronics sector.</p><p>The business specialises in the distribution of pre-owned and refurbished mobile devices, working with leading consumer technology brands and retailers to deliver a range of customer programmes, including mobile phone trade-ins, device buy-backs and refurbished device sales.</p><p>This is an excellent opportunity for an experienced customer service professional to join a growing team, supporting customers across the UK and wider EMEA region.</p><p>You will be responsible for delivering an excellent customer experience across telephone, email and live chat, handling enquiries, resolving complaints and managing queries relating to orders, trade-ins, payments, returns and warranties.</p><p><strong>Key Responsibilities</strong></p><ul type="disc"><li>Provide customer support via telephone, email and live chat across multiple customer programmes.</li><li>Handle enquiries relating to mobile device trade-ins, buy-backs, refurbished device sales and associated services.</li><li>Support customers throughout the trade-in process, including submissions, device receipt, inspections and valuations.</li><li>Respond to queries regarding orders, payments, refunds, credits and payment status.</li><li>Manage returns, replacements and warranty claims, ensuring cases are resolved efficiently.</li><li>Take ownership of customer complaints, providing timely resolutions and escalating more complex issues where necessary.</li><li>Work towards customer service KPIs, including service levels, response times and first-contact resolution.</li><li>Accurately record customer interactions, enquiries and outcomes within the relevant ticketing systems.</li><li>Liaise with internal departments, including logistics, quality control and finance, to resolve outstanding customer queries.</li><li>Follow established procedures and ensure compliance with data protection requirements, including UK GDPR.</li><li>Identify recurring customer issues and recommend improvements to processes and service delivery.</li></ul><p><strong>About You</strong></p><p>To be successful in this role, you will ideally have:</p><ul type="disc"><li>At least 2 years' experience within a customer service or contact-centre environment.</li><li>Excellent written and verbal communication skills.</li><li>Experience handling customer enquiries across telephone, email and live chat.</li><li>A strong understanding of customer service KPIs and working towards performance targets.</li><li>Experience using ticketing systems or customer relationship management (CRM) software.</li><li>The ability to manage multiple enquiries and processes simultaneously.</li><li>A calm, professional and empathetic approach when dealing with customer complaints.</li><li>Strong attention to detail and the ability to accurately maintain customer records.</li><li>A good understanding of data protection and customer confidentiality.</li><li>Basic knowledge of mobile devices and common smartphone queries.</li><li>Flexibility to work shifts, including occasional weekends and bank holidays on a rota basis.</li></ul><p><strong>Desirable Experience</strong></p><ul type="disc"><li>Experience within the mobile phone, telecommunications, electronics or e-commerce sectors.</li><li>Previous exposure to device trade-in, buy-back, warranty or refurbished technology programmes.</li><li>Experience supporting multiple brands or customer programmes within an outsourced or BPO environment.</li><li>Additional European language skills, such as French, German, Spanish or Italian.</li><li>Knowledge of the Consumer Rights Act 2015.</li></ul><p><strong>The Company</strong></p><p>You will be joining an established international business operating within the global mobile technology and refurbished device market.</p><p>With operations across the UK, Europe, the Americas and Asia-Pacific, the organisation works with major technology manufacturers, retailers and commercial partners to extend the lifecycle of mobile devices and support the growing secondary technology market.</p><p>The business has an entrepreneurial culture, placing real emphasis on teamwork, flexibility, accountability and continuous improvement. As its customer programmes continue to expand, this is an exciting opportunity to become part of a growing operation.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/UG9wcHkuR3JhbnQuNTE4NTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-11-03T16:05:05Z
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