First Line Support Jobs in Southampton, Southampton

Add your latest CV to match with open positions

It Technician

Didcot, Oxfordshire
remote
Contract
- GBP / Yearly
Contract - IT Technician Competitive Day rateLocation: on site Hybrid workingStart: ASAPBased in Didcot The OpportunityWe are looking for a friendly, customer-focused IT Service Desk Analyst to provide short-term cover for a busy internal IT team. This is a hands-on, varied service desk role where the priority will be keeping tickets moving, resolving day-to-day technical issues and ensuring a consistently high standard of IT support for colleagues across the business. The successful candidate will be approachable, proactive and confident communicating with users at all levels, with the ability to troubleshoot common IT issues and escalate more complex problems where necessary. Key Responsibilities<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Acting as the first point of contact for internal IT support queries.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Logging, managing and resolving service desk tickets, ensuring issues are dealt with promptly.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Providing 1st line and some 2nd line technical support.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Supporting Microsoft Office 365 administration and troubleshooting.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Carrying out remote troubleshooting and resolving common technical issues.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Building and configuring machines for new and existing users.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Providing on-site support for AV-related issues, including meeting room and equipment troubleshooting.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Supporting general hardware, software and connectivity issues.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Maintaining excellent customer service and keeping users updated on progress.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Escalating more complex technical issues when required.</li></ul> If you are interested apply as soon as possible. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjA2Njc0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-11-03T16:26:09Z

Financial Controller

Southampton, Hampshire
remote
Permanent
75000 - 90000 GBP / Yearly
FINANCIAL CONTROLLER - SOUTHAMPTONI am excited to be the exclusive recruitment partner to this incredible retail brand that has risen from founder lead start up to almost 50 stores nationwide in six years! They have ambitious plans to dominate the UK market through both acquisition (several currently in play) and organic growth, and now need to recruit their first ever Financial Controller to insource finance, put all processes and systems in from scratch, work through historical issues around stock control, VAT, credit control, supplier payments and take them through their first ever audit, whilst integrating in acquisitions, building your own team, developing a technology strategy and delivering it. Every day will be a different challenge, and the ownership want to grow at pace, so be ready for an incredible journey towards a sale process in the future! This role is based at their Southampton HQ with the opportunity to work from home 3 days a week, and can offer up to £90k P/A plus bonus and benefits. It would ideally suit a qualified accountant with strong technical knowledge, and eye for detail, an innovative nature and the confidence to present to C-suite.Duties:<ul><li>To insource all financial accounting and tax activities from their outsourced provider</li><li>To map out resource, and begin to build out a finance team inhouse</li><li>Responsible for ensuring the completion of monthly management accounts, in line with Group deadlines</li><li>Responsible for the integrity of the balance sheet through regular monthly reconciliations and reviews</li><li>Co-ordinating the management of cash flow and cash flow projections across the business</li><li>Ensure the business follows all required internal procedures and legislation</li><li>Own the annual audit, liaising with the external auditors and other stakeholders</li><li>Drive the month end review process and year end close to gain clear understanding of P&L, Cashflow and Balance Sheet performance Financial Planning & Analysis</li><li>Preparation of annual financial budgets and periodic forecasts for P&L, balance sheet and cashflow</li><li>Improve and embed 'FP&A' quality reporting across the leadership</li><li>Support Head of commercial finance in improving the quality of commercial insight / commentary of business performance and developing "business partnering" capability</li><li>Prepare and deliver commercial performance reports for internal and external stakeholders</li><li>Drive improvements in reporting tools and processes to ensure accurate, timely data</li><li>Develop and extend the use of a fit for purpose ERP and related technology tools across the group companies, to improve financial insight and monthly reporting</li><li>Work with other Teams to standardise and streamline operations through process and systems changes</li><li>To support M&A activities, and integrate acquisitions</li></ul>Benefits:<ul><li>A highly competitive base salary of between £75,000 and £90,000 p/a based on the candidate's experience.</li><li>A performance related bonus of up to 15%</li><li>4% contributory pension</li><li>25 days holiday</li><li>WFH flexibility 2-3 days per week</li><li>Discounts on products</li><li>Other great benefits on application</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/U2ViYXN0aWFuLkJlbnRsZXkuNDI4OTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-09-25T12:27:27Z

Group IT Manager

Melksham, Wiltshire
remote
Permanent
50000 - 63500 GBP / Yearly
We are seeking an experienced IT Manager to lead a small technical team and oversee IT infrastructure, systems and support services across a multi-site organisation. This is a permanent role paying up to £63,500 plus company car, with hybrid working after successful completion of probation.This is a hands-on leadership role, combining day-to-day operational responsibility with project delivery, team development and continuous improvement. You will work closely with business systems colleagues to ensure technology supports business performance, security and efficiency.Key Responsibilities<ul data-spread="false"><li>Lead, mentor and develop the internal IT team, promoting accountability and continuous improvement.</li><li>Oversee IT support, service desk operations and service level agreements.</li><li>Manage IT infrastructure, including servers, networks, applications, devices and communications.</li><li>Plan and deliver IT projects, managing resources, budgets, suppliers and timescales.</li><li>Support IT strategy, technology improvements and business transformation initiatives.</li><li>Maintain cyber security, data protection, system updates and IT governance.</li><li>Develop and test business continuity and disaster recovery arrangements.</li><li>Provide hands-on technical support and troubleshooting when required</li></ul>About You<ul data-spread="false"><li>Strong knowledge of Microsoft technologies, including Windows Server, Microsoft 365, Azure/Entra ID, Active Directory, SharePoint Online and SQL Server.</li><li>Good understanding of networking, storage, virtualisation and remote desktop technologies.</li><li>Knowledge of cyber security, GDPR and IT governance.</li><li>Proven IT project management and service delivery experience.</li><li>Strong leadership, communication, organisational and problem-solving skills.</li><li>A proactive, hands-on approach with a focus on ownership and continuous improvement.</li></ul>On Offer<ul><li>Salary up to £63,500</li><li>Company car</li><li>Hybrid working - 3 days a week in Melksham</li><li>Competitive benefits</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuMzU2MTEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-10-23T17:00:01Z

Infrastructure Team Leader

Wantage, Oxfordshire
remote
Permanent
- GBP / Yearly
Exciting opportunity to join a well established and growing business based in Wantage as Infrastructure Team Leader, offering excellent career progression and development and competitive salary/package.The RoleAs Infrastructure Team Leader, you'll be responsible for:<ul><li>leading a small team of infrastructure specialists, responsible for monitoring, supporting and maintaining a reliable and high-performing server, storage and data-centre infrastructure </li><li>coordinating activities with internal and 3rd party resources across multiple international sites </li><li>lead continuous improvement of backups, disaster recovery and monitoring processes</li><li>identify opportunities to implement new technologies in line with IT strategy, driving automation and continuous improvement</li><li>maintaining standards and adhering to compliance processes and procedures, in line with various IT and security frameworks </li><li>lead on exciting infrastructure change projects and initiatives</li></ul>About youApplicants for the Infrastructure Team Leader role will:<ul><li>have sound experience gained as an infrastructure engineer, systems administrator, or similar, with strong knowledge across storage, server and data-centres, in particular Microsoft based infrastructure</li><li>be experienced with hyper-visor technologies (e.g. VMWare, Hyper-V, Nutanix, Proxmox)</li><li>have knowledge or experience of automation / orchestration (e.g. Ansible, Terraform) and container platforms (e.g. Kubernetes) would be beneficial </li><li>be comfortable working in a regulated environment and experience driving compliance with frameworks / standards</li><li>be comfortable working in an office based environment and with occasional international travel</li></ul>On offerCompetitive salary and benefits package, including generous pension, bonus, private medical and flexible working hoursRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjczODg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-12T08:43:12Z

IT Operations Manager

Reading, Berkshire
remote
Permanent
60000 - 65000 GBP / Yearly
IT Operations Manager Reading | £65,000 | Permanent | 5 days office-based initially, reducing to 3 days after probation We are recruiting for an experienced IT Operations Manager to join a growing organisation based in Reading. This is a key role within the technology function, responsible for ensuring the organisation's IT services and infrastructure are reliable, secure, efficient and aligned with business needs. Reporting to the Head of Technology, you will lead day-to-day IT operations, oversee technical support, manage service partners and drive continuous improvement across the IT environment. The role You will take ownership of IT service delivery and operational performance, ensuring systems remain stable, secure and available while delivering a high level of service to users across the organisation. Key responsibilities will include: * Leading the day-to-day operation of IT infrastructure, systems, networks and end-user services * Managing and developing technical support capabilities * Ensuring IT services meet agreed SLAs and performance targets * Managing incidents, problems, changes and major incidents * Driving continuous improvement across IT operations and service management * Maintaining the stability and security of Microsoft 365, Azure, Active Directory/Entra ID and endpoint services * Overseeing infrastructure upgrades, patching and lifecycle management * Supporting disaster recovery and business continuity * Managing third-party IT suppliers and service providers * Monitoring supplier performance against agreed SLAs * Working closely with security teams to manage vulnerabilities, risks and compliance * Producing operational reports and performance dashboards * Managing operational budgets and identifying opportunities for cost efficiencies * Leading, coaching and developing members of the IT team About you We are looking for an experienced IT Operations, Infrastructure or Service Delivery professional who combines strong technical understanding with excellent people and stakeholder management skills. You will ideally have: * Significant experience in IT Operations, Infrastructure Management or Service Delivery * Experience managing technical support and/or infrastructure teams * Strong knowledge of Microsoft 365, Azure and Active Directory/Entra ID * Experience working within an ITIL-based service management environment * Strong experience managing incidents, problems, changes and operational risk * Excellent supplier and stakeholder management skills * Strong analytical and troubleshooting capabilities * Excellent written and verbal communication skills * A degree in IT, Computer Science or equivalent professional experience Desirable experience includes hybrid cloud environments, cyber security frameworks, digital transformation, AI strategy, DevOps/SRE and relevant ITIL or Microsoft certifications. What you'll get * £65,000 salary * Permanent position * Reading-based * 5 days in the office initially, reducing to 3 days per week after successful completion of probation * Monday-Friday, 7:00am to 4:00pm or 7:30am-4:30pm * 24 days' holiday + bank holidays * Opportunity to play a key role in the development and improvement of the IT function * Supportive environment focused on initiative, learning, collaboration and continuous improvement Our values We believe in Deliver, Initiative, Appreciation, Learn and Support. We want people who take ownership, use their initiative, learn from challenges and work collaboratively to deliver great results. If you're an experienced IT Operations Manager, IT Infrastructure Manager or Service Delivery Manager looking for your next challenge, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44NTExNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-20T13:03:51Z

5 results for First Line Support in Southampton, Southampton