5 results for First Line Support in Southampton, Southampton

IT Operations Manager

Corsham, Wiltshire
remote
Permanent
75000 - 90000 GBP / Yearly
Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK.We're looking for an experienced IT Operations Manager to lead IT operations across our UK business, supporting cancer centres, compounding facilities and home healthcare services. This is a key leadership role responsible for delivering reliable, secure and high-performing IT services across a complex multi-site healthcare environment.The roleYou'll lead IT operations across the UK, overseeing infrastructure, networks, service delivery, cloud and data centre operations, service desk, platform support, and supplier performance.This role suits a strong operational leader with technical expertise, commercial awareness and a passion for service excellence.Key responsibilities<ul><li>Lead, develop and mentor the IT Operations team across infrastructure, networks, service desk and support</li><li>Oversee day-to-day IT operations, ensuring reliable, secure and resilient services</li><li>Manage incident, problem and change processes in line with ITIL principles</li><li>Monitor and improve service performance, including SLAs, KPIs and customer satisfaction</li><li>Support business-critical platforms, including D365 and other core systems</li><li>Manage third-party vendors and service providers to meet delivery expectations</li><li>Work closely with business and technical stakeholders to align IT services with operational needs</li><li>Contribute to IT strategy, delivery planning, governance and continuous improvement</li></ul>About youYou're a confident, collaborative IT leader with strong experience in complex operational environments.Essential<ul><li>Proven experience leading IT operations, infrastructure and service delivery teams</li><li>Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration</li><li>Experience with ITIL-aligned incident, problem and change management</li><li>Strong supplier, risk and budget management experience</li><li>Excellent communication, analytical and problem-solving skills</li><li>Ability to translate technical issues into practical business outcomes</li></ul>Desirable<ul><li>Experience in healthcare, life sciences or another regulated environment</li><li>Knowledge of UK healthcare and compliance frameworks, including NHS, DSPT, GDPR, DPIA and Cyber Essentials Plus</li><li>Experience in multi-site environments</li><li>Exposure to Microsoft D365 support</li><li>Degree in Computer Science or related field</li><li>Project management and/or leadership qualification</li></ul>On offer <ul><li>Salary up to £90,000</li><li>Hybrid working - office based in Corsham</li><li>Enhanced annual leave package increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years' service)</li><li>Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8%</li><li>Access to Engage;Engage is an external platform providing employee discounts, recognition, and wellbeing support</li><li>Access to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support)</li><li>Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll)</li><li>Life Assurance - 10 x your annual salary (max of £300,000)</li></ul>Please note any direct and third-party applications you receive shall be sent through to Roxy Law. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuNzY3NjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-04T10:38:25Z

IT Support Engineer

Didcot, Oxfordshire
remote
Permanent
30000 - 40000 GBP / Yearly
Exciting opportunity for an IT Support Engineer to join a thriving business based near Didcot, offering up to £40,000 depending on experience plus excellent benefitsThe roleAs IT Support Engineer, you'll be responsible for:<ul><li>providing excellent 1st-2nd line support and service to users across the business, both locally and internationally</li><li>building and deploying laptops, desktops, mobile devices etc. (predominantly Windows, some MacOS)</li><li>managing starters / leavers process, building and deploying new equipment as well as decommissioning </li><li>managing and supporting M365, Entra ID, OneDrive, SharePoint, Intune etc. </li><li>license management (software & hardware) </li><li>support on various IT projects </li></ul>About youApplicants for the IT Support Engineer role will have:<ul><li>prior experience gained in a similar IT Support, Help desk, Service Desk, IT Technician role</li><li>excellent communication and customer service skills </li><li>experience with M365, Windows, Intune, Windows, Entra ID etc. </li><li>excellent troubleshooting skills and ability to take ownership of problems </li><li>basic networking and cyber security skills </li></ul>On offerSalary up to £40,000 depending on experience plus excellent benefits including hybrid working Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjczMjAyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-04T15:04:01Z

Billing Supervisor

Slough, Berkshire
remote
Permanent
38000 - 40000 GBP / Yearly
<h1>Billing Team Lead</h1>Location: SloughSalary: £38,000 - £40,000 + Benefits<h2>The Opportunity</h2>Robert Half is delighted to be partnering with a successful and rapidly growing business to recruit a Billing Team Lead. This is an exciting opportunity to join an established finance function and lead a high-performing billing team in a fast-paced, customer-focused environment.Managing a team of 5-6 Billing Clerks, you'll be responsible for ensuring the accurate and timely delivery of invoicing, driving process improvements, and supporting the wider finance function through strong leadership and operational excellence.This is an excellent opportunity for an experienced Billing Supervisor or Team Leader looking to take the next step within a growing organisation that offers genuine career progression.<h2>Key Responsibilities</h2><h3>Team Leadership</h3><ul data-spread="false"><li>Lead, coach and develop a team of 5-6 Billing clerks.</li><li>Set clear objectives and monitor team performance against agreed KPIs.</li><li>Conduct regular one-to-ones and performance reviews.</li><li>Support recruitment, onboarding and training of new team members.</li><li>Allocate workloads effectively to ensure deadlines are consistently achieved.</li><li>Foster a collaborative, customer-focused and high-performing team culture.</li></ul><h3>Billing Operations</h3><ul data-spread="false"><li>Oversee the timely and accurate production of customer invoices.</li><li>Ensure billing is completed in line with contractual agreements and internal deadlines.</li><li>Review billing exceptions and resolve complex invoicing issues.</li><li>Maintain accurate customer and pricing information.</li><li>Monitor billing volumes and identify opportunities to improve efficiency.</li></ul><h3>Stakeholder Management</h3><ul data-spread="false"><li>Build strong relationships with Finance, Operations and Commercial teams.</li><li>Act as the first point of escalation for billing queries.</li><li>Work closely with Credit Control to minimise invoice disputes and improve cash collection.</li><li>Provide guidance on billing processes and best practice across the business.</li></ul><h3>Month-End & Reporting</h3><ul data-spread="false"><li>Ensure all billing activities are completed in line with month-end deadlines.</li><li>Perform billing reconciliations and investigate discrepancies.</li><li>Produce regular reporting on team performance and billing metrics.</li><li>Support internal and external audit requirements where required.</li></ul><h3>Continuous Improvement</h3><ul data-spread="false"><li>Identify and implement improvements to billing processes and controls.</li><li>Support finance transformation and system enhancement projects.</li><li>Promote automation and efficiencies to improve accuracy and productivity.</li><li>Maintain and improve process documentation.</li></ul><h2>About You</h2>You'll be an experienced billing professional who enjoys developing people and improving processes.You'll ideally have:<ul data-spread="false"><li>Previous experience in Billing, Sales Ledger or Accounts Receivable.</li><li>Experience managing or supervising a small team.</li><li>Strong knowledge of billing processes and financial controls.</li><li>Excellent communication and stakeholder management skills.</li><li>High attention to detail with strong organisational abilities.</li><li>Strong Excel and finance systems experience.</li><li>A proactive, solutions-focused approach with a continuous improvement mindset.</li><li>Experience working within a high-volume finance environment.</li></ul><h2>What's on Offer?</h2><ul data-spread="false"><li>Salary of £38,000-£40,000</li><li>A supportive and collaborative finance team</li><li>Ongoing training and development</li><li>Genuine career progression opportunities</li><li>Comprehensive employee benefits package</li><li>The opportunity to play a key role within a growing organisation undergoing continuous improvement and transformation</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2hhcmxlcy5QZW5tYW4uMDIxNTYuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-05T08:07:57Z

Infrastructure Team Leader

Wantage, Oxfordshire
remote
Permanent
- GBP / Yearly
Exciting opportunity to join a well established and growing business based in Wantage as Infrastructure Team Leader, offering excellent career progression and development and competitive salary/package.The RoleAs Infrastructure Team Leader, you'll be responsible for:<ul><li>leading a small team of infrastructure specialists, responsible for monitoring, supporting and maintaining a reliable and high-performing server, storage and data-centre infrastructure </li><li>coordinating activities with internal and 3rd party resources across multiple international sites </li><li>lead continuous improvement of backups, disaster recovery and monitoring processes</li><li>identify opportunities to implement new technologies in line with IT strategy, driving automation and continuous improvement</li><li>maintaining standards and adhering to compliance processes and procedures, in line with various IT and security frameworks </li><li>lead on exciting infrastructure change projects and initiatives</li></ul>About youApplicants for the Infrastructure Team Leader role will:<ul><li>have sound experience gained as an infrastructure engineer, systems administrator, or similar, with strong knowledge across storage, server and data-centres, in particular Microsoft based infrastructure</li><li>be experienced with hyper-visor technologies (e.g. VMWare, Hyper-V, Nutanix, Proxmox)</li><li>have knowledge or experience of automation / orchestration (e.g. Ansible, Terraform) and container platforms (e.g. Kubernetes) would be beneficial </li><li>be comfortable working in a regulated environment and experience driving compliance with frameworks / standards</li><li>be comfortable working in an office based environment and with occasional international travel</li></ul>On offerCompetitive salary and benefits package, including generous pension, bonus, private medical and flexible working hoursRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjczODg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-12T08:43:12Z

Head of Data and AI

Abingdon, Oxfordshire
remote
Permanent
95000 - 120000 GBP / Yearly
Robert Half is working exclusively with a global manufacturing business near Abingdon to recruit for a Head of Data and AI.This is a permanent role, paying up to £120,000 plus benefits, with hybrid working (on average 2-3 days a week in office). This role comes with full autonomy to lead and shape how data, analytics and AI create value across the organisation. The RoleReporting to the senior technology leadership team, this role will shape how data, analytics and AI drive value across an international operation. This is a high-impact leadership opportunity with responsibility for data strategy, analytics, AI products, and the cloud infrastructure that enables them. Key responsibilities include: Define and lead the end-to-end data and AI strategy<ul><li>Define and lead the end-to-end data and AI strategy</li><li>Oversee the orgaisation's data platform, analytics products, and AI solutions</li><li>Lead, develop, and set direction for a specialist team across data engineering, analytics and AI </li><li>Ensure resilient, secure, and cost-effective cloud infrastructure to support data and AI workloads</li><li>Build trusted, governed, and scalable data foundations for reporting, analytics, and operational decision-making </li><li>Drive the adoption on AI solutions from concept through to practical business use </li></ul>About You<ul><li>Strong experience leading enterprise data and AI strategy</li><li>Expertise in data governance, standards, and responsible data practices </li><li>Solid understanding of data engineering, pipelines, APIs, and scalable data platforms </li><li>Experience in managing cloud-based infrastructure, ideally including Azure and Databricks</li><li>Practical knowledge of machine learning and applied AI in business settings </li></ul>On Offer <ul><li>Up to £120,000 plus annual discretionary bonus </li><li>Pension matched up to 7.5% </li><li>Private medical insurance </li><li>25 days annual leave + bank holidays </li><li>Sharesave scheme </li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuODEzNzcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-03T16:26:38Z