13 Results for 2nd Line Support Engineer Jobs in London, London, City Of

Add your latest CV to match with open positions

It Support Technician

Oxfordshire, Oxfordshire
remote
Permanent
- GBP / Yearly
Contract Opportunity: 1st & 2nd Line IT Support Engineer Role: 1st & 2nd Line IT Support Engineer📍 Location: Oxfordshire💷 Rate: Competitive Daily Rate🕐 Working Pattern: Full Time My client is looking for an experienced 1st & 2nd Line IT Support Engineer to join their IT department. This is a hands-on support role, providing technical assistance to users while helping to maintain and support the organisation's IT environment. Key Responsibilities<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide 1st and 2nd line technical support across hardware, software and network-related issues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Install, configure and troubleshoot hardware, software and corporate devices</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Support user on-boarding and off-boarding, including account setup, identity management and hardware preparation</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Troubleshoot workplace technologies, with a strong focus on:</li><ul type="circle" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Active Directory</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Exchange</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Windows</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Microsoft 365 (M365)</li></ul><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide basic networking support and troubleshooting</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide IT support to both office-based and remote users</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Work effectively both independently and collaboratively as part of a wider IT team</li></ul> About YouYou will have previous experience in a 1st and/or 2nd Line IT Support role, with strong troubleshooting skills and a practical, user-focused approach. Experience supporting Microsoft-based workplace environments is essential. My client is looking to move quickly on this opportunity. If you are interested, please get in touch with an up-to-date CV as soon as possible. Contract Opportunity: 1st & 2nd Line IT Support Engineer Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjUwNDM4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-08T08:07:25Z

Desktop Support Engineer

London, London
remote
Permanent
40000 - 45000 GBP / Yearly
Robert Half has partnered with a growing, high-performing technology organisation looking to add an additional Desktop Support Engineer to the team in London.They are looking for the Desktop Support Engineer to deliver critical IT support within a fast-paced, client-focused environment. This is an on-site role in Central London, with occasional travel to other locations.You'll provide hands-on support, act as a technical escalation point, and ensure a high-quality, responsive service across a busy service desk.Key Responsibilities <ul><li>Deliver 1st/2nd line desktop support and resolve incidents quickly Act as an escalation point for complex technical issues</li><li>Manage tickets effectively, ensuring regular updates and timely resolution Support user onboarding/offboarding and maintain service standards.</li><li>Respond to monitoring alerts, incidents, and security issues Maintain documentation and improve processes.</li><li>Support patching, licensing, and vulnerability management Work closely with stakeholders and conduct service reviews</li></ul> RequirementsProven Desktop Support / IT Support experienceStrong Microsoft stack (AD, Azure AD, Windows, M365) Experience with ITSM tools (ConnectWise desirable)Basic networking knowledge (LAN, firewalls, troubleshooting)Strong communication and customer service skillsHighly organised with a proactive, problem-solving mindsetPackage<ul><li>£40,000-£45,000 salary 33 days holiday + flexible options Ongoing training and certifications</li><li>Device allowance scheme</li><li>Regular company events</li><li>Ideal for someone looking to step into a hands-on role with real impact in a critical support environment.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RXJpay5Pc21hbi44NTYyNC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-10-05T08:31:07Z

Senior Mac Engineer

City of London, London
remote
Permanent
200 - 250 GBP / Yearly
Robert Half are working with a leading real estate organisation that is looking for an experienced IT Support Engineer to join their technology team on an initial 6-month contract, with a strong view to becoming a permanent member of the team.This is a hands-on 2nd Line IT Support position, ideal for someone who can hit the ground running and take ownership of day-to-day BAU support while also contributing to ongoing IT projects and improvements.The environment is predominantly Mac-based (approximately 70% Mac / 30% Windows), so strong experience supporting Apple devices within a corporate environment is essential.Responsibilities:<ul data-spread="false"><li>Provide 2nd Line IT Support across hardware, software, applications and infrastructure-related issues.</li><li>Provide hands-on support to users across a predominantly Mac (70%) and Windows (30%) environment.</li><li>Troubleshoot and resolve technical issues efficiently, escalating where appropriate.</li><li>Manage and support devices through Workspace ONE and/or other MDM platforms.</li><li>Administer and troubleshoot Okta and Active Directory, including user accounts, access and permissions.</li><li>Support and administer Google Workspace across the business.</li><li>Manage incidents and service requests through Jira Service Management (JSM).</li><li>Work with Jira and Confluence within an Agile technology environment.</li><li>Support onboarding and offboarding processes, including device provisioning, account setup and access management.</li><li>Assist with hardware, software and endpoint management, including configuration, patching and security requirements.</li><li>Contribute to IT projects and wider technology initiatives alongside BAU support responsibilities.</li><li>Maintain accurate documentation and knowledge articles within relevant IT systems.</li><li>Identify recurring issues and contribute to improvements across the IT support function.</li><li>Provide a high level of customer service to users across the organisation.</li></ul>Experience:<ul data-spread="false"><li>5+ years' experience in IT Support, ideally within a corporate or professional services environment.</li><li>Strong 2nd Line Support experience and the ability to work independently.</li><li>Significant experience supporting Mac/Apple devices in a business environment.</li><li>Experience with Workspace ONE and/or MDM platforms.</li><li>Strong knowledge of Okta and Active Directory.</li><li>Experience working with Jira Service Management (JSM).</li><li>Good knowledge of Google Workspace.</li><li>Familiarity with Atlassian Jira and Confluence, ideally within an Agile environment.</li><li>A proactive, hands-on approach with the ability to hit the ground running.</li><li>Strong troubleshooting and problem-solving skills.</li><li>Excellent communication and stakeholder management skills.</li><li>The ability to balance day-to-day BAU support with project-based work.</li></ul>Role:<ul data-spread="false"><li>Initial 6-month contract with a view to permanent employment.</li><li>Opportunity to join an established and growing real estate organisation.</li><li>5 days per week based in London.</li><li>Competitive Day rate | Inside IR35</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMjQ1MDguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-09-14T08:21:28Z

First Line Support

London, London
remote
Permanent
27000 - 32000 GBP / Yearly
First line support | 5 days a week in the office | London | Permanent The RoleAs a 1st Line Support Engineer, you'll be the first point of contact for internal IT support, ensuring employees receive fast, effective assistance across hardware, software, networks, and workplace technology. This is a hands-on position where you'll have real visibility across the business and the opportunity to develop your technical skills within a collaborative environment.Key Responsibilities<ul><li>Provide 1st line IT support to users across multiple offices</li><li>Manage and resolve incidents and service requests through the ITSM platform Configure, maintain and troubleshoot laptops, mobile devices, printers and AV equipment</li><li>Support meeting room technology, including Microsoft Teams Rooms Install, update and maintain software applications Manage user accounts and permissions across Microsoft 365 and Azure Active Directory</li><li>Assist with network connectivity issues across enterprise environments</li><li>Maintain IT asset records and documentation</li><li>Deliver a high level of customer service and user communication</li><li>Escalate complex issues when required while ensuring accurate documentation</li></ul>What We're Looking For<ul><li>Previous experience in a 1st Line Support, Service Desk or IT Support role Good troubleshooting and problem-solving skills</li><li>Experience supporting Microsoft 365 environments</li><li>Strong communication and customer service skills</li><li>Ability to manage multiple tasks and priorities effectively A proactive, organised and detail-oriented approach to work</li></ul>This role will allow you to join a growing and innovative business where you'll gain exposure to a wide range of technologies, develop your technical skills, and build your career within a supportive and collaborative IT team.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RXJpay5Pc21hbi45Nzg5OC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-10-30T10:03:41Z

It Technician

Didcot, Oxfordshire
remote
Contract
- GBP / Yearly
Contract - IT Technician Competitive Day rateLocation: on site Hybrid workingStart: ASAPBased in Didcot The OpportunityWe are looking for a friendly, customer-focused IT Service Desk Analyst to provide short-term cover for a busy internal IT team. This is a hands-on, varied service desk role where the priority will be keeping tickets moving, resolving day-to-day technical issues and ensuring a consistently high standard of IT support for colleagues across the business. The successful candidate will be approachable, proactive and confident communicating with users at all levels, with the ability to troubleshoot common IT issues and escalate more complex problems where necessary. Key Responsibilities<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Acting as the first point of contact for internal IT support queries.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Logging, managing and resolving service desk tickets, ensuring issues are dealt with promptly.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Providing 1st line and some 2nd line technical support.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Supporting Microsoft Office 365 administration and troubleshooting.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Carrying out remote troubleshooting and resolving common technical issues.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Building and configuring machines for new and existing users.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Providing on-site support for AV-related issues, including meeting room and equipment troubleshooting.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Supporting general hardware, software and connectivity issues.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Maintaining excellent customer service and keeping users updated on progress.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Escalating more complex technical issues when required.</li></ul> If you are interested apply as soon as possible. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjA2Njc0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-11-03T16:26:09Z

Mac Support Engineer

Cambridge, Cambridgeshire
remote
Contract
150 - 180 GBP / Daily
Robert Half are partnering with a market-leading SaaS organisation to recruit a Mac Support Engineer on an initial 6-week contract based in Cambridge , supporting the internal IT function of a growing technology business based in London.You will be responsible for providing day-to-day technical support to employees across the business, while also assisting with the administration and maintenance of internal IT systems, devices and services.Key Responsibilities:<ul><li>Provide day-to-day IT support to employees, managing technical issues from initial diagnosis through to resolution.</li><li>Set up, configure and maintain laptops, desktops and other end-user devices.</li><li>Provide hands-on support across Apple macOS and Windows environments.</li><li>Manage user accounts, permissions and access across internal systems and applications.</li><li>Manage the IT aspects of employee onboarding and offboarding.</li><li>Diagnose and resolve hardware, operating system, application and connectivity issues.</li><li>Support meeting rooms, video conferencing, AV equipment and other office technology.</li><li>Manage IT hardware and inventory, including laptops, peripherals and other equipment.</li><li>Assist with endpoint management, software deployment, patching and security.</li><li>Support Microsoft 365 administration, including users, groups, permissions and associated services.</li><li>Assist with device management and MDM activities, including Jamf.</li><li>Maintain accurate IT documentation, processes and knowledge articles.</li><li>Support wider systems administration and infrastructure activities.</li><li>Identify opportunities to automate and improve repetitive IT administration tasks.</li><li>Work alongside the wider technical team on IT, infrastructure and security projects.</li></ul>Key Requirements:<ul><li>2+ years' recent hands-on experience in an IT Support, Desktop Support, Service Desk or similar technical role.</li><li>Strong experience supporting Apple macOS devices within a business environment.</li><li>Good experience supporting Windows devices.</li><li>Experience administering Microsoft 365 / Office 365, including users, groups, permissions and associated services.</li><li>Hands-on experience with MDM/device management tooling, particularly Jamf.</li><li>Experience with identity, user account and access management.</li><li>Experience with Microsoft Entra ID / Azure AD.</li><li>Good understanding of networking fundamentals, including TCP/IP, DNS, DHCP, Wi-Fi and VPNs.</li><li>Strong troubleshooting skills across hardware, software, operating system and connectivity issues.</li><li>Experience managing IT support tickets and taking ownership of issues through to resolution.</li><li>Experience providing internal IT support to both office-based and remote employees.</li><li>Comfortable supporting senior stakeholders and executives.</li><li>Experience supporting meeting rooms, video conferencing, AV equipment and wider office technology.</li><li>Strong communication and customer service skills, with the ability to explain technical issues clearly to non-technical users.</li></ul>Contract:<ul><li>Market-leading SaaS organisation</li><li>Initial 6-week contract with the potential for extension</li><li>5 days per week onsite in either London or Cambridge</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMjEyMTguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-09-07T12:13:09Z

IT Support Technician

Oxford, Oxfordshire
remote
Permanent
25500 - 29000 GBP / Yearly
Exciting opportunity to join a growing business based in Oxford as an IT Support Technician, offering up to £29,000 plus excellent benefits and career development opportunitiesThe roleAs IT Support Technician, you'll be responsible for:<ul><li>supporting internal customers with IT requests, managing / updating tickets </li><li>troubleshooting day to day software, hardware and connectivity issues </li><li>setting up computers, mobile devices and software </li><li>escalating complex issues to senior members of the team </li><li>maintaining records and documentations, as well as ensuring that IT equipment is stored/dispatched in efficiently</li></ul>About youApplicants for the IT Support Technician role will have:<ul><li>excellent written and verbal communication and customer service skills with a friendly and helpful approach </li><li>strong attention to detail and an analytical mindset suited to troubleshooting / fault finding </li><li>familiarity (and ideally hands-on/office experience) with Windows 11, M365, Active Directory, Entra ID, cyber security, general networking</li><li>flexibility and willingness to work in an office based environment, and a valid driving licence for occasional travel to other sites</li></ul>On offerSalary of up to £29,000 DOE plus excellent benefitsRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjUzMDg3LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-10-29T14:54:13Z

IT Support Specialist

Bedford, Bedfordshire
remote
Permanent
40000 - 50000 GBP / Yearly
The Permanent Division of Robert Half is recruiting for an IT Support Specialist on behalf of a specialist sales and service business with offices in BedfordThe RoleAs IT Support Specialist you will take responsibility for helping across business systems, software and processes and needs someone with strong technical understanding of computer systems, training, implementation, best-practices, and technical problem solving. This full-time, onsite role will maintain operation of the local office, regional offices and warehouses, and remote users. This includes new laptop preparation and upgrades, break/fix, peripheral support, asset inventory, and assistance with server, network, phone system, and audio-visual equipment.Day to day duties will consist of:<ul><li>Ensure that appropriate measures are taken to keep the enterprise-wide network available to users. Implement new technologies to improve performance and provide the latest tools to access company information. Carry out responsibilities as instructed by more senior staff within the IT Infrastructure and Operations team.</li><li>Provide remote support for locations in EMEA, APAC, and North America, working collaboratively with IT staff to ensure continuity of service. Must be capable of working independently and escalating issues to other team members as necessary.</li><li>Create and maintain documentation and perform technical training to assist end users and team members.</li><li>Develop and assist in the rollout of strategic corporate initiatives and system changes, which may include office moves, mass system upgrades, hardware inventory and lifecycle support, and special projects.</li><li>Improve existing programs by reviewing objectives and specifications; evaluating proposed changes; recommending changes; making modifications.</li><li>Perform application deployment and system imaging leveraging Microsoft System Center Configuration Manager (SCCM).</li><li>Support endpoint vulnerability management through security related applications (e.g., anti-virus, vulnerability scanning, & patch management)</li><li>Participate in support activities and enhance daily operations including opening and closing procedures and uphold all corporate and IT Policies and Procedures regarding software, hardware, and equipment use and allocation within the company.</li><li>Responsible for maintaining and troubleshooting client devices, PCs, thin clients, printers, and other peripherals.</li><li>Maintain network and system documentation, including network diagrams, facility location diagrams, system specific installation procedures, and procedural documentation. Maintain documentation of all IT related equipment, inventory management and company assets.</li></ul>Your ProfileYou will ideally have a degree in computer science or engineering technology or suitable work experience with aptitude and ability across operation systems like Microsoft Windows 10, iOS and Android and also experience of warehouse equipment, barcode printing and scanners etc. This is a role 5 days in the office in Bedford.SalaryRole of IT Support Specialist based in Bedford is offering a salary of £45-50K + Benefits Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uMDYxNzguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-10-19T08:18:29Z

IT Manager

London, London
remote
Contract
- GBP / Yearly
Robert Half Technology are assisting a growing technology organisation to recruit an IT Manager on a contract basis. 6-month minimum contract. Part-time working - 3 days per week. Hybrid working - London based. ASAP start.Role<ul data-spread="false"><li>The IT Manager will manage and maintain the organisation's IT environment, ensuring reliable, secure and efficient day-to-day operations.</li><li>Manage the company's macOS and Apple device estate, including device enrolment, configuration, application deployment, patching and compliance.</li><li>Administer endpoint management platforms including Microsoft Intune and JAMF, supporting device provisioning and lifecycle management.</li><li>Manage Microsoft 365 and Entra ID, including users, groups, permissions, licensing, MFA, SSO and Conditional Access.</li><li>Provide hands-on IT support across hardware, software, endpoint, identity and access issues.</li><li>Manage onboarding and offboarding processes, including user accounts, access and device provisioning.</li><li>Maintain IT assets, software records, documentation, processes and support procedures.</li><li>Support IT security and compliance requirements, ensuring devices and users remain appropriately managed and secure.</li><li>Identify opportunities to improve and automate IT processes, including device provisioning, reporting and routine support activities.</li></ul>Profile<ul data-spread="false"><li>The IT Manager will have strong experience in IT Support, IT Operations, Endpoint Management or a similar role.</li><li>Strong hands-on experience supporting macOS and Apple devices.</li><li>Experience with Microsoft Intune, JAMF or other MDM technologies.</li><li>Strong Microsoft 365 and Entra ID / Azure AD experience.</li><li>Good understanding of MFA, SSO, Conditional Access and identity management.</li><li>Experience with Apple Business Manager and automated device enrolment would be advantageous.</li><li>Excellent problem-solving and troubleshooting skills, with strong attention to detail.</li><li>Strong communication and organisational abilities, with the ability to work effectively independently and as part of a wider team.</li></ul>Company<ul data-spread="false"><li>Growing technology organisation with offices in London</li><li>Hybrid working - 3 days per week, part-time</li><li>6-month minimum contract</li><li>ASAP start</li></ul>Salary & BenefitsThe contract rate is dependent upon your experience, qualifications or training.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjAzNjQ1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-15T16:32:51Z

Infrastructure Team Leader

Wantage, Oxfordshire
remote
Permanent
- GBP / Yearly
Exciting opportunity to join a well established and growing business based in Wantage as Infrastructure Team Leader, offering excellent career progression and development and competitive salary/package.The RoleAs Infrastructure Team Leader, you'll be responsible for:<ul><li>leading a small team of infrastructure specialists, responsible for monitoring, supporting and maintaining a reliable and high-performing server, storage and data-centre infrastructure </li><li>coordinating activities with internal and 3rd party resources across multiple international sites </li><li>lead continuous improvement of backups, disaster recovery and monitoring processes</li><li>identify opportunities to implement new technologies in line with IT strategy, driving automation and continuous improvement</li><li>maintaining standards and adhering to compliance processes and procedures, in line with various IT and security frameworks </li><li>lead on exciting infrastructure change projects and initiatives</li></ul>About youApplicants for the Infrastructure Team Leader role will:<ul><li>have sound experience gained as an infrastructure engineer, systems administrator, or similar, with strong knowledge across storage, server and data-centres, in particular Microsoft based infrastructure</li><li>be experienced with hyper-visor technologies (e.g. VMWare, Hyper-V, Nutanix, Proxmox)</li><li>have knowledge or experience of automation / orchestration (e.g. Ansible, Terraform) and container platforms (e.g. Kubernetes) would be beneficial </li><li>be comfortable working in a regulated environment and experience driving compliance with frameworks / standards</li><li>be comfortable working in an office based environment and with occasional international travel</li></ul>On offerCompetitive salary and benefits package, including generous pension, bonus, private medical and flexible working hoursRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjczODg5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-12T08:43:12Z

Technology Delivery Manager

London, London
remote
Permanent
60000 - 70000 GBP / Yearly
<h1>Technology Delivery Manager</h1>£60,000 - £70,000 + benefits | London | HybridAre you a Technology Delivery Manager who enjoys bringing people, technology and ideas together?We're looking for a proactive, collaborative Technology Delivery Manager to join a growing organisation where you'll play a key role in keeping complex technology and data initiatives moving forward.This is a role for someone who can bring calm to complexity. Someone who spots problems before they become blockers, creates clarity across multiple projects and knows that good delivery is ultimately about people, not just processes.You'll work across Technology and Operations, partnering closely with senior leaders, engineers, data specialists and stakeholders across the organisation.<h2>What you'll be doing</h2><h3>Drive technology delivery</h3>Take ownership of a portfolio of data, development and BAU initiatives, ensuring projects have clear objectives, realistic timelines and visible progress.You'll coordinate teams and dependencies, identify risks early and step in when things get stuck, finding pragmatic solutions that keep delivery moving.<h3>Bring people together</h3>Help build a more collaborative way of working by establishing multidisciplinary working groups and facilitating effective team sessions.You'll work comfortably with both technical and non-technical colleagues, adapting your approach to get the best from different people and teams.<h3>Partner with senior stakeholders</h3>Work closely with the Chief Operating Officer, Head of Repertoire & Collections and Infrastructure & Security Manager, providing structure around priorities, planning, communication and delivery.You'll become a trusted partner who can take ownership, anticipate challenges and give senior leaders the confidence that things are under control.<h3>Improve the way we work</h3>Look beyond simply delivering projects and challenge how things are currently done.You'll identify opportunities to make teams more agile, transparent and effective, whether that's improving sprint ceremonies, increasing visibility of work or streamlining stakeholder communication.The focus isn't on introducing process for process's sake. It's about creating ways of working that genuinely make people's jobs easier.<h2>What we're looking for</h2>We're looking for someone who is naturally proactive, comfortable operating independently and able to think several steps ahead.You'll bring:<ul><li>Proven experience managing multiple complex technical projects simultaneously</li><li>Experience working in data, analytics or engineering environments</li><li>Strong facilitation skills, particularly when working with non-technical audiences</li><li>A strong understanding of Agile frameworks and the ability to adapt them to different teams</li><li>Excellent communication skills across technical and non-technical audiences</li><li>Strong problem-solving skills and a track record of unblocking teams</li><li>Experience improving processes, collaboration and ways of working</li><li>The confidence to work independently and make sound decisions</li><li>A genuine interest in creating positive, inclusive team environments</li><li>A technical understanding that allows you to have informed conversations with engineers and data specialists</li></ul>Experience with SAP and/or SQL would be advantageous, as would familiarity with Miro, Zoho, Jira, Confluence and Microsoft 365.<h2>What success looks like</h2>Six months in, you'll have brought clear visibility across the technology portfolio, improved the way teams work and become a trusted partner across the organisation.Projects will feel more organised. Stakeholders will have greater confidence in delivery. Teams will have clearer priorities and fewer blockers.Most importantly, you'll have made a tangible difference to how people work together.<h2>The opportunity</h2>You'll be joining an organisation with a strong purpose, supporting more than 125,000 members worldwide and working to protect and promote authors' rights.The organisation places a strong emphasis on collaboration, inclusion and making a meaningful impact, with a culture built around being bold, taking pride in its work and creating lasting impact.<h3>What's on offer</h3><ul><li>£60,000 - £70,000 salary</li><li>Hybrid working, typically 2 days per week in the London office</li><li>25 days' annual leave + bank holidays</li><li>Flexible working and flexi-time</li><li>Ability to buy and sell annual leave</li><li>Up to 30 days working remotely from another location each year</li><li>12.5% employer pension contribution</li><li>Private medical insurance</li><li>Performance-based bonus scheme</li><li>Enhanced family-friendly policies</li><li>Employee assistance and wellbeing support</li><li>Learning and development opportunities</li><li>Professional subscription support Location: London, E1W Hours: 35 hours per week, Monday-Friday Contract: Permanent</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41NDc3My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-08T12:27:52Z

IT Operations Manager

Reading, Berkshire
remote
Permanent
60000 - 65000 GBP / Yearly
IT Operations Manager Reading | £65,000 | Permanent | 5 days office-based initially, reducing to 3 days after probation We are recruiting for an experienced IT Operations Manager to join a growing organisation based in Reading. This is a key role within the technology function, responsible for ensuring the organisation's IT services and infrastructure are reliable, secure, efficient and aligned with business needs. Reporting to the Head of Technology, you will lead day-to-day IT operations, oversee technical support, manage service partners and drive continuous improvement across the IT environment. The role You will take ownership of IT service delivery and operational performance, ensuring systems remain stable, secure and available while delivering a high level of service to users across the organisation. Key responsibilities will include: * Leading the day-to-day operation of IT infrastructure, systems, networks and end-user services * Managing and developing technical support capabilities * Ensuring IT services meet agreed SLAs and performance targets * Managing incidents, problems, changes and major incidents * Driving continuous improvement across IT operations and service management * Maintaining the stability and security of Microsoft 365, Azure, Active Directory/Entra ID and endpoint services * Overseeing infrastructure upgrades, patching and lifecycle management * Supporting disaster recovery and business continuity * Managing third-party IT suppliers and service providers * Monitoring supplier performance against agreed SLAs * Working closely with security teams to manage vulnerabilities, risks and compliance * Producing operational reports and performance dashboards * Managing operational budgets and identifying opportunities for cost efficiencies * Leading, coaching and developing members of the IT team About you We are looking for an experienced IT Operations, Infrastructure or Service Delivery professional who combines strong technical understanding with excellent people and stakeholder management skills. You will ideally have: * Significant experience in IT Operations, Infrastructure Management or Service Delivery * Experience managing technical support and/or infrastructure teams * Strong knowledge of Microsoft 365, Azure and Active Directory/Entra ID * Experience working within an ITIL-based service management environment * Strong experience managing incidents, problems, changes and operational risk * Excellent supplier and stakeholder management skills * Strong analytical and troubleshooting capabilities * Excellent written and verbal communication skills * A degree in IT, Computer Science or equivalent professional experience Desirable experience includes hybrid cloud environments, cyber security frameworks, digital transformation, AI strategy, DevOps/SRE and relevant ITIL or Microsoft certifications. What you'll get * £65,000 salary * Permanent position * Reading-based * 5 days in the office initially, reducing to 3 days per week after successful completion of probation * Monday-Friday, 7:00am to 4:00pm or 7:30am-4:30pm * 24 days' holiday + bank holidays * Opportunity to play a key role in the development and improvement of the IT function * Supportive environment focused on initiative, learning, collaboration and continuous improvement Our values We believe in Deliver, Initiative, Appreciation, Learn and Support. We want people who take ownership, use their initiative, learn from challenges and work collaboratively to deliver great results. If you're an experienced IT Operations Manager, IT Infrastructure Manager or Service Delivery Manager looking for your next challenge, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/UGV0ZS5SaWNoYXJkcy44NTExNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-20T13:03:51Z

Head of Business Systems & Technology

London, London
remote
Permanent
80000 - 90000 GBP / Yearly
<h2 data-section-id="1bo7kfo" data-start="0" class="PDq2pG_selectionAnchorContainer" data-end="40">Head of Business Systems & Technology - Fully Remote</h2>Our client is a purpose-driven, PE-backed professional services organisation that partners with global businesses to deliver leadership development, coaching and talent solutions. With ambitious growth plans and continued investment in technology, they are looking for a technology leader to help shape the next phase of their journey.<h3 data-section-id="l1y6o1" data-start="379" data-end="435">Drive Technology. Lead Transformation. Shape Growth.</h3>We're looking for a commercially minded technology leader to take ownership of our technology strategy, systems landscape and business transformation agenda during an exciting period of growth.As Head of Business Systems & Technology, you'll act as the technology voice within the leadership team, overseeing our technology estate, leading strategic projects, managing key vendor relationships and driving improvements across systems, data, security and operations.This is a highly visible role where you'll combine strategic thinking with hands-on leadership, helping to build a scalable, secure and efficient technology function that supports long-term growth.<h3 data-section-id="ert108" data-start="1105" data-end="1126">What You'll Bring</h3><ul data-end="1587" data-start="1128"><li data-end="1219" data-start="1128" data-section-id="hhd90n">Experience leading technology strategy and business systems within a growing organisation</li><li data-end="1295" data-section-id="5dhylm" data-start="1220">Strong knowledge of Salesforce, Microsoft 365 and enterprise applications</li><li data-section-id="qnzfus" data-start="1296" data-end="1381">Proven success delivering transformation programmes and business change initiatives</li><li data-section-id="cbjg39" data-start="1382" data-end="1447">Experience managing third-party vendors and technology partners</li><li data-start="1448" data-section-id="4ek1mn" data-end="1504">Excellent stakeholder management and leadership skills</li><li data-end="1587" data-start="1505" data-section-id="ijsizu">A commercial mindset with the ability to influence at senior and executive level</li></ul><h3 data-section-id="1fahjvh" data-start="1589" data-end="1602">Why Join?</h3><ul data-end="1939" data-start="1604"><li data-section-id="gj74v7" data-start="1604" data-end="1668">Opportunity to shape technology strategy at a leadership level</li><li data-end="1728" data-start="1669" data-section-id="1x47un9">High-impact role with significant autonomy and visibility</li><li data-end="1760" data-section-id="dfoxg9" data-start="1729">Annual bonus</li><li data-end="1812" data-start="1776" data-section-id="ohiwzz">25 days holiday plus bank holidays</li><li data-end="1831" data-section-id="1adcmjo" data-start="1813">6 wellbeing days</li><li data-start="1832" data-section-id="7ekzgd" data-end="1848">Pension scheme</li><li data-end="1869" data-start="1849" data-section-id="19xlqaw">Christmas shutdown</li><li data-section-id="1goj7sc" data-start="1870" data-end="1939">Join a growing PE-backed business at a pivotal stage of its journey</li></ul>If you're passionate about using technology to drive business success and enjoy leading change in a fast-paced environment, we'd love to hear from you.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/V2lsbC5TdGVhZC45MjAxOS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-14T08:45:45Z

13 results for 2nd Line Support Engineer in London, London, City of