6 results for Customer Servicessuccess Manager in Leicester, Leicester

Proposal Manager

Milton Keynes, Buckinghamshire
remote
Permanent
- GBP / Yearly
Proposal ManagerSalary: Competitive Salary & Excellent Benefits Location: Flexible / Hybrid (UK-based) Sector: Cleaning Services | Facilities Management | Property ServicesRobert Half is working in partnership with a leading UK provider of Cleaning, Facilities Management and Property Services to recruit an experienced Proposal Manager / Bid Writer.This is an exciting opportunity to join a growing organisation where you'll take ownership of high-quality, client-focused tender submissions across a diverse portfolio of cleaning, workplace, property and support service contracts.This is a hands-on, end-to-end role combining bid strategy, proposal development, stakeholder management and submission leadership. Working closely with operational, commercial and technical teams, you'll develop compelling, compliant proposals that clearly demonstrate value, innovation and service excellence while aligning with client requirements.Key Responsibilities<ul><li>Manage the full bid lifecycle from opportunity qualification, PQQs, SQs and EOIs through to ITTs, presentations, contract clarifications and submission.</li><li>Lead bid strategy, develop win themes and create compelling value propositions that differentiate the business.</li><li>Coordinate bid kick-off meetings, storyboarding sessions and review meetings to ensure successful delivery.</li><li>Write, edit and review high-quality, benefit-led proposal content tailored to individual client requirements.</li><li>Ensure all submissions are fully compliant, professionally presented and delivered within agreed deadlines.</li><li>Work collaboratively with operational, commercial, finance and technical stakeholders to develop innovative and commercially viable service solutions.</li><li>Manage bid plans, submission programmes and stakeholder communications throughout the bid process.</li><li>Coach subject matter experts on bid best practice to continually improve submission quality.</li><li>Undertake client, competitor and market research to strengthen bid strategy and maximise win rates.</li><li>Support client presentations, interviews and post-tender clarification responses.</li><li>Drive continuous improvement through bid reviews, lessons learned and best practice.</li></ul>About YouWe're looking for an experienced bid professional who can demonstrate:<ul><li>Proven success managing bids and proposals within Cleaning Services, Facilities Management, Property Services or the wider built environment sector.</li><li>Exceptional proposal writing, editing and communication skills.</li><li>Experience managing end-to-end tender submissions across both public and private sector opportunities.</li><li>Strong organisational and project management skills, with the ability to manage multiple concurrent bids.</li><li>Confidence engaging and influencing senior operational, commercial and technical stakeholders.</li><li>A collaborative, proactive approach with a passion for producing high-quality winning submissions.</li></ul>Salary & Benefits<ul><li>Competitive salary depending on experience.</li><li>33 days holiday </li><li>Company sick pay</li><li>Flexible benefits, which include the opportunity to buy up to 5 days extra holiday</li><li>Maternity and Paternity pay</li><li>24hr online GP access as well as mental health, wellness, financial and legal support</li><li>Life assurance cover</li><li>Two paid volunteering days annually - from beach cleans to supporting your local community. You choose…</li><li>More than 250 perks and hundreds of exclusive deals and discounts</li><li>Lots of training, development and apprenticeships opportunities programmes to grow and progress your career</li><li>Mental Health First Aiders leading the change on all things Wellbeing, Diversity & Inclusion </li><li>All year-round recognition and annual awards programme to thank our shining stars</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/YmhhdmluLmtvdGVjaGEuNDgzMTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-07-07T15:13:55Z

Regional Director

Stoke-on-Trent, Staffordshire
remote
Permanent
120000 - 130000 GBP / Yearly
REGIONAL DIRECTOR - UP TO £130k + 25% BONUS - STOKE - HYBRID Robert Half are thrilled to be assisting a well-known client with their search for a Regional Director, offering hybrid working, a basic salary of up to £130,000 + bonus + car allowance! This senior leadership role offers the chance to take ownership of a significant regional portfolio, driving customer excellence, operational performance, financial success, and sustainable growth across a complex landscape. You will lead a team of senior account leaders, building strong customer partnerships, developing high-performing teams, and ensuring exceptional service delivery that directly supports providers in achieving their objectives.Key Details: <ul><li>Job Title: Regional Director </li><li>Salary: £120k - £130k + 25% bonus + car allowance </li><li>Location: Flexible based on local office - Stoke or Bolton ideally </li><li>Working Pattern: Full-time - hybrid (3 days onsite, 2 days remote) </li></ul>Responsibilities: <ul><li>Lead and develop a portfolio of key accounts, ensuring exceptional customer outcomes, operational excellence and commercial performance.</li><li>Manage and support a team of senior account leaders, driving accountability, engagement and high performance.</li><li>Develop and implement strategic account plans aligned to both customer objectives and wider business goals.</li><li>Identify opportunities for growth, service enhancement and long-term value creation across the portfolio.</li><li>Build and maintain strong relationships with senior customer stakeholders, acting as a trusted partner and advisor.</li><li>Translate customer needs and business insights into effective service solutions and operational strategies.</li><li>Ensure alignment between customers, operational teams and support functions to deliver against agreed objectives.</li><li>Take full ownership of regional P&L performance, including budgeting, forecasting and profitability.</li><li>Drive service excellence through effective management of contractual obligations, SLAs and KPIs.</li><li>Lead continuous improvement initiatives that enhance service delivery, efficiency and customer satisfaction.</li><li>Promote a strong culture of safety, compliance and governance across all operations.</li><li>Develop future talent through succession planning, coaching and leadership development initiatives.</li><li>Foster a culture of collaboration, accountability and high employee engagement throughout the region.</li></ul>Requirements: <ul><li>Proven experience leading senior managers and high-performing teams within Facilities Management or a similar service-led environment.</li><li>Strong background in strategic account management, customer relationship development and consultative sales.</li><li>Experience operating within large, complex matrix organisations with multiple stakeholders.</li><li>Demonstrable success managing budgets, forecasting, profitability and overall P&L performance.</li><li>Strong understanding of SLA management, KPI reporting and operational performance improvement.</li><li>Experience overseeing Hard Services within critical or highly regulated environments.</li><li>Commercially astute, with the ability to identify growth opportunities and deliver sustainable business performance.</li><li>Excellent stakeholder management, communication and influencing skills.</li><li>Resilient and adaptable, with the ability to navigate complex challenges and changing priorities.</li><li>A natural leader who inspires, develops and motivates others to achieve outstanding results.</li><li>Decisive, action-oriented and solutions-focused, with strong problem-solving capabilities.</li><li>Proficient in Microsoft Office and business reporting tools.</li><li>Committed to driving continuous improvement, innovation and customer excellence.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuNTAzMzMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-01T16:20:59Z

Integration Director

Birmingham, West Midlands
remote
Permanent
- 91000 GBP / Yearly
Interim Integration Director - HealthcareRobert Half is supporting a healthcare organisation with the appointment of an Interim Transformation / Integration Director to lead a major integration programme for a period of 6-12 Months.This is a high-impact interim assignment, focused on integrating an acquisition. The successful candidate will take ownership of the mobilisation plan, customer transition, workforce integration, operating model design and commercial delivery.The role requires someone who can move quickly, operate at board level and bring structure to a complex, time-critical transformation programme. Key Responsibilities<ul><li>Lead the end-to-end mobilisation and transfer of a healthcare service into the existing business.</li><li>Deliver a safe, controlled transition across customers, workforce, systems, processes and operations.</li><li>Build and manage the overall integration plan, including key milestones, risks, dependencies and success measures.</li><li>Work closely with operations, HR, finance, quality, safeguarding, commercial and marketing teams to ensure a joined-up transition.</li><li>Support the transfer and integration of employees, working alongside specialist HR and TUPE support.</li><li>Develop a commercially viable operating model, including cost base, pricing assumptions, margin delivery and long-term scalability.</li><li>Review how customers and service delivery should be allocated across the existing branch or regional structure.</li><li>Design the target operating model for the service once mobilisation is complete.</li><li>Establish clear reporting to the executive team and board, including KPIs, risk management and progress updates.</li><li>Ensure the transition is delivered without compromising quality, safety, customer experience or regulatory standards.</li></ul> What we're looking for<ul><li>A senior interim transformation or integration leader with experience in complex service environments.</li><li>Strong background in healthcare, social care, regulated services or another people-led, multi-site environment.</li><li>Proven experience leading acquisitions, service transfers, contract mobilisations, integrations or operational transformation programmes.</li><li>Commercially strong, with the ability to build robust operating models and understand pricing, cost structures and margin delivery.</li><li>Experience working with cross-functional teams including operations, HR, finance, quality, compliance and commercial leadership.</li><li>Comfortable operating at pace, dealing with ambiguity and reporting directly into senior leadership.</li><li>Exposure to regulated environments would be highly desirable, particularly healthcare or care-related services.</li><li>Able to combine strategic thinking with hands-on delivery.</li></ul>If you have led complex integrations programmes within healthcare or a similarly regulated environment, please apply now or get in touch for a confidential conversation.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RGFuaWVsLkdyZWVuZS45Mjk5NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-01T15:47:35Z

Head of Financial Planning

Buckingham, Buckinghamshire
remote
Permanent
55000 - 75000 GBP / Yearly
The Permanent Division of Robert Half is currently recruiting for a Head of Financial Planning on behalf of a specialist Service and Data/Information Organisation with offices in Buckingham.The RoleAs Head of Financial Planning you will become a senior member of the Finance leadership team, working closely with the Chief Financial Officer, Head of Financial Operations and other Executive stakeholders to provide strategic leadership in relation to financial planning, performance management and business partnering activities, ensuring that financial insight, forecasting, modelling and analysis support decision making at all levels of the organisation. Day to day duties will consist of:<ul><li>Lead the development and continuous improvement of the Organisation financial planning framework, including annual budgets, rolling forecasts, medium-term plans and long-term financial projections.</li><li>Establish organisation-wide planning methodologies, performance management frameworks and financial modelling standards.</li><li>Provide strategic oversight of management information and financial performance reporting, ensuring outputs support effective institutional decision making and governance.</li><li>Lead the financial evaluation of major investments, commercial opportunities, partnerships and organisational change initiatives, including due diligence annual reviews.</li><li>Develop and maintain complex financial models, including resource allocation methodologies, scenario models, investment appraisals and financial sustainability assessments.</li></ul><ul><li>Provide authoritative financial advice and recommendations to the Chief Financial Officer and Executive Team, on complex financial, commercial and strategic matters.</li><li>Prepare and present reports, business cases, financial models and strategic analyses for senior governance and decision-making forums.</li><li>Translate complex financial information into clear and accessible recommendations for both financial and non-financial audiences.</li><li>Act as a senior point of contact for complex financial planning, forecasting and performance management matters.</li></ul><ul><li>Provide leadership, coaching and performance management for direct reports.</li><li>Assess organisational capability, capacity and future resourcing requirements and make recommendations to support strategic objectives.</li><li>Contribute to the wider development of financial understanding across the Organisation</li></ul>Your profileYou will be a Qualified Accountant with the ability to lead a team and also with substantial experience of leading financial planning, management reporting, and business partnering in a complex organisation, with clear evidence of improving quality, timeliness, and analytical value. This is an excellent role to implement commercial reporting processes and values in order to drive the organisation towards further success.SalaryRole of Head of Financial Planning based in Buckingham is offering a salary up to £75K with hybrid working and excellent additional benefits.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uNDI0MTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-07-01T14:43:19Z

Accounts Assistant

Bicester, Oxfordshire
remote
Permanent
30000 - 35000 GBP / Yearly
Accounts Assistant - 6 Month Fixed-Term Contract - £30,000 - £35,000Robert Half are working with a well-established organisation in North Oxfordshire who are seeking an Accounts Assistant to join their finance team on a 6 month fixed-term contract. This position will provide day-to-day support to the Finance Manager, assisting with a variety of finance and accounting tasks across the business.Key duties will include:<ul data-end="823" data-start="427"><li data-end="488" data-start="427">Processing invoices across both purchase and sales ledger</li><li data-start="489" data-end="553">Performing bank reconciliations and maintaining cash records</li><li data-end="615" data-start="554">Assisting with payment runs and monitoring staff expenses</li><li data-end="688" data-start="616">Supporting credit control activities and issuing customer statements</li><li data-start="689" data-end="756">Maintaining accurate finance records and digital filing systems</li><li data-start="757" data-end="823">Assisting with month-end processes and account reconciliations</li></ul>The ideal candidate will have:<ul data-is-last-node="" data-end="1081" data-is-only-node="" data-start="863"><li data-end="929" data-start="863">Previous experience within an accounts or finance support role</li><li data-start="930" data-end="975">Strong IT skills, particularly with Excel</li><li data-end="1031" data-start="976">Excellent organisational and time management skills</li><li data-start="1032" data-end="1081" data-is-last-node="">High levels of accuracy and attention to detail</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RWxsZW4uQ2h1bmcuMzc5NjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-28T08:28:36Z

Accounts Assistant

Banbury, Oxfordshire
remote
Permanent
25000 - 26000 GBP / Yearly
Robert Half are pleased to be partnering with an established organisation based in Banbury within the automotive industry to recruit an Accounts Assistant. The Accounts Assistant will receive a salary of up to £26,000 plus an attractive benefits package. Primary responsibilities; <ul><li>Processing purchase invoices and matching to purchase orders</li><li>Maintaining and reconciling purchase ledger accounts</li><li>Raising sales invoices and allocating customer payments</li><li>Assisting with credit control and chasing outstanding payments</li><li>Bank reconciliations and cash posting</li><li>Supporting month-end procedures</li><li>Handling supplier and customer account queries</li><li>Maintaining accurate financial records and filing systems</li><li>Assisting the wider finance team with ad hoc administrative tasks</li></ul> Skills & Experience Required <ul><li>Previous experience in an accounts assistant or finance administration role</li><li>Knowledge of purchase ledger and sales ledger processes</li><li>Good attention to detail and accuracy</li><li>Strong organisational and communication skills</li><li>Confident using Microsoft Excel and accounting systems</li><li>Ability to work independently and as part of a team</li><li>A positive and proactive attitude</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9yZGFuLldlc3QuNDA3NTEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-15T09:46:06Z