First Line Support Jobs in Leeds, Leeds

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Desktop Engineer

Huddersfield, West Yorkshire
remote
Contract
- GBP / Yearly
Contract IT Support Technician Role: M365 Support TechnicianLocation: HuddersfieldLength: Initally 3 monthsRate: Competitive daily rateWorking Pattern: Full-time on site, 5 days per week (9:00am - 5:00pm) We are currently looking for a proactive and customer-focused M365 Support Technician to join a dynamic IT team based in Huddersfield. This is a great opportunity for an enthusiastic IT professional who enjoys problem-solving, supporting users, and working within a fast-paced technology environment.Key Responsibilities & Skills<ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Provide first-line technical support across hardware, software, and user issues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Diagnose and resolve incidents relating to Windows 10/11, Microsoft 365, and basic networking</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Support users with HyperV, Intune.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Log, manage, and resolve tickets within agreed timescales</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Assist with user onboarding, account management, and general IT requests</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Work independently while collaborating effectively with the wider IT team</li></ul>The successful candidate will be customer-focused, technically capable, and able to deliver excellent support in a busy environment. Immediate start available - please apply as soon as possible if you are interested. Contract IT Support TechnicianRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjAzMzU5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-23T10:13:55Z

It Support Technician

Shipley, West Yorkshire
remote
Permanent
- GBP / Yearly
<h1 data-pm-slice="1 1 []">Contract IT Support Technician</h1>📍 Location: Bradford 💰 Rate: Competitive daily rate 🕒 Hours: 37 hours per week 📅 Contract: Initial 2-month contract, with potential for extensionWe are currently supporting a well-established organisation in Bradford who are looking to recruit an experienced IT Support Technician to join their team on an initial 2-month contract.This is a hands-on, user-facing role where you will provide day-to-day 1st line IT support, acting as the first point of contact for technical queries and ensuring staff receive an efficient and reliable IT service.You will be responsible for supporting Microsoft 365, Windows laptops, mobile devices and user account administration, alongside assisting with onboarding, offboarding, IT asset management and general IT security processes.<h3>Key Responsibilities</h3><ul data-spread="false"><li>Provide 1st line IT support to staff via telephone, email and the IT service desk.</li><li>Troubleshoot and resolve issues relating to Microsoft 365, Outlook, Windows, printers and mobile devices.</li><li>Administer user accounts, licences, passwords and MFA within Microsoft 365.</li><li>Support employee onboarding and offboarding processes, including account and equipment setup.</li><li>Maintain accurate IT asset registers and device inventories.</li><li>Assist with Microsoft Intune device management and mobile phone administration.</li><li>Liaise with third-party suppliers, escalating technical issues and monitoring progress through to resolution.</li><li>Support IT security procedures, including remote device locking and wiping where required.</li></ul><h3>About You</h3>We are looking for someone with previous experience in an IT Support, Service Desk or IT Administrator position, ideally within a Microsoft-based environment.You will ideally have:<ul data-spread="false"><li>Strong Microsoft 365 administration experience.</li><li>Experience supporting Windows laptops and Android devices.</li><li>Knowledge of user account, licence and password administration.</li><li>Familiarity with Microsoft Intune, Entra ID or similar device management platforms.</li><li>Experience using IT service desk or ticketing systems.</li><li>Excellent communication and customer service skills, with a proactive approach to resolving technical issues.</li><li>The ability to manage competing priorities and work effectively in a busy IT environment.</li></ul><h3>Essential Requirement</h3>Candidates MUST hold a current, valid DBS certificate to be considered for this position.If you are an experienced IT Support Technician available for an immediate contract opportunity in Bradford, we would be keen to hear from you.Please apply with your latest CV for further information.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5Ljc4NTM1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-11-03T11:46:59Z

It Support Technician

Bradford, West Yorkshire
remote
Contract
- GBP / Yearly
Contract IT Support Technician📍 Bradford💰 Daily Rate🕒 37 hours per week📅 Initial 2-month contract with potential to extend We're supporting a well-established client in Bradford who are looking for an IT Support Technician to join their team. This is a hands-on role where you'll act as the first point of contact for IT support, helping staff with Microsoft 365, laptops, mobile devices and account administration. You'll ensure tickets are logged and resolved efficiently, support onboarding and offboarding activities, manage IT assets, and help maintain a secure and effective IT environment. Key Responsibilities<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide 1st line IT support to staff via phone, email and helpdesk.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Troubleshoot Microsoft 365, Outlook, Windows, printer and mobile device issues.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Manage user accounts, licences, passwords and MFA within Microsoft 365.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Support onboarding and offboarding processes.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Maintain the IT asset register and device inventory.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Assist with Intune device management and mobile phone administration.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Escalate and follow up with third-party suppliers where required.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Support IT security processes including device lock and wipe procedures.</li></ul> About YouYou'll have experience in a similar IT Support, Service Desk or IT Administrator role and possess:<ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Strong Microsoft 365 administration experience.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Experience supporting Windows laptops and Android devices.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">User account, licence and password management experience.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Knowledge of Microsoft Intune, Entra ID or similar device management tools.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Experience working with IT ticketing systems.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Excellent communication and customer service skills.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">MUST HOLD AN ACTIVE DBS TO BE CONSIDERED</li></ul> If you are interested please reach out ASAP.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjE3OTExLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-10-26T10:35:20Z

IT Helpdesk Technician

West Yorkshire, West Yorkshire
remote
Permanent
28000 - 30000 GBP / Yearly
obert Half are looking for an ambitious Support Technician who's keen to bite off a new challenge - The ideal person will be personable, keen to be part of projects and have good communication to multiple stakeholders in and outside of the company.Provide 1st line IT support, troubleshooting hardware, software, Microsoft 365, user accounts, and business systems. Manage incidents, service requests, onboarding/offboarding, device setup, and access permissions while maintaining excellent customer service and meeting SLAs. Support IT projects, create documentation, deliver basic training, and contribute to improving IT processes.<ul><li>Provided 1st line IT support for hardware, software, Microsoft 365, and business applications.</li><li>Logged, prioritised, troubleshot, and resolved incidents and service requests using a helpdesk ticketing system.</li><li>Managed user onboarding/offboarding, account administration, access permissions, and device provisioning.</li><li>Installed, configured, and supported desktops, laptops, mobile devices, peripherals, and Windows 11 environments.</li><li>Supported Microsoft 365 technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune.</li><li>Escalated complex issues to senior engineers or third-party providers while meeting SLA targets.</li><li>Maintained IT documentation, knowledge base articles, and asset records.</li><li>Assisted with IT projects, Microsoft Teams/video conferencing support, and user training.</li><li>Delivered excellent customer service while promoting IT best practices and cyber security awareness.</li></ul>Please note this role is 5 days a week on-site.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby4yODE1MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-07T09:49:13Z

Information Security Manager

Manchester, Greater Manchester
remote
Permanent
80000 - 100000 GBP / Yearly
Information Security Manager - ISO27001 accreditationLocation: Manchester - 4 days onsite per week Salary: £80,000-£100,000 per annumThe OpportunityWe are working with a client seeking an experienced Information Security Manager to lead and drive information security governance, risk and compliance, with a particular focus on GDPR, data protection and ISO 27001 accreditation.This is a GRC-focused role rather than a hands-on technical security position. The successful candidate will have a proven track record of taking organisations through the ISO 27001 accreditation process from scratch, establishing the necessary frameworks, policies, controls and governance structures to achieve certification and maintain ongoing compliance.This is an excellent opportunity for someone who can combine strategic oversight with a hands-on approach to building and embedding a robust information security and data protection framework across an organisation.Key Responsibilities<ul><li>Lead the end-to-end implementation of ISO 27001, taking the organisation from initial assessment through to successful accreditation.</li><li>Develop, implement and maintain an Information Security Management System (ISMS), ensuring alignment with ISO 27001 requirements and business objectives.</li><li>Own and drive the organisation's governance, risk and compliance (GRC) activities, identifying and managing information security and data protection risks.</li><li>Ensure compliance with GDPR, UK data protection legislation and relevant regulatory requirements.</li><li>Develop and maintain information security policies, procedures, risk registers, control frameworks and supporting documentation.</li><li>Conduct gap analyses, risk assessments and internal audits, coordinating remediation activities to address identified weaknesses.</li><li>Prepare the organisation for external audits and certification assessments, working closely with auditors and key stakeholders.</li></ul>Required Experience:<ul><li>Proven experience implementing ISO 27001 from scratch and successfully taking an organisation through to accreditation. This is a key requirement for the role.</li><li>Strong knowledge of information security governance, risk management and compliance frameworks.</li><li>A solid understanding of GDPR, UK data protection legislation and information governance.</li><li>Experience developing and embedding an ISMS, including policies, procedures, controls and audit processes.</li><li>The ability to engage confidently with senior stakeholders and influence decision-making across the organisation.</li><li>Strong communication, stakeholder management and organisational skills.</li><li>A pragmatic, hands-on approach to building and maintaining compliance frameworks in a complex business environment.</li></ul>Desirable Experience<ul><li>Professional certifications such as CISSP, CISM or ISO 27001</li><li>Experience working within the utilities, infrastructure or construction sectors, particularly in complex project-based environments.</li><li>Experience managing external audits, certification bodies and ongoing ISO 27001 compliance.</li><li>The ability to translate regulatory and compliance requirements into practical, business-focused solutions.</li></ul>The Details<ul><li>Salary: £80,000-£100,000 per annum, depending on experience.</li><li>Location: Manchester.</li><li>Working arrangement: Four days onsite per week.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjc2NDQyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-10-14T08:18:54Z

5 results for First Line Support in Leeds, Leeds