First Line Support Jobs in Leeds, Leeds

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Desktop Engineer

Huddersfield, West Yorkshire
remote
Contract
- GBP / Yearly
Contract IT Support Technician Role: M365 Support TechnicianLocation: HuddersfieldLength: Initally 3 monthsRate: Competitive daily rateWorking Pattern: Full-time on site, 5 days per week (9:00am - 5:00pm) We are currently looking for a proactive and customer-focused M365 Support Technician to join a dynamic IT team based in Huddersfield. This is a great opportunity for an enthusiastic IT professional who enjoys problem-solving, supporting users, and working within a fast-paced technology environment.Key Responsibilities & Skills<ul style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;" type="disc"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Provide first-line technical support across hardware, software, and user issues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Diagnose and resolve incidents relating to Windows 10/11, Microsoft 365, and basic networking</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Support users with HyperV, Intune.</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Log, manage, and resolve tickets within agreed timescales</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Assist with user onboarding, account management, and general IT requests</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle; color: black;">Work independently while collaborating effectively with the wider IT team</li></ul>The successful candidate will be customer-focused, technically capable, and able to deliver excellent support in a busy environment. Immediate start available - please apply as soon as possible if you are interested. Contract IT Support TechnicianRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjAzMzU5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-09-23T10:13:55Z

IT Helpdesk Technician

West Yorkshire, West Yorkshire
remote
Permanent
28000 - 30000 GBP / Yearly
obert Half are looking for an ambitious Support Technician who's keen to bite off a new challenge - The ideal person will be personable, keen to be part of projects and have good communication to multiple stakeholders in and outside of the company.Provide 1st line IT support, troubleshooting hardware, software, Microsoft 365, user accounts, and business systems. Manage incidents, service requests, onboarding/offboarding, device setup, and access permissions while maintaining excellent customer service and meeting SLAs. Support IT projects, create documentation, deliver basic training, and contribute to improving IT processes.<ul><li>Provided 1st line IT support for hardware, software, Microsoft 365, and business applications.</li><li>Logged, prioritised, troubleshot, and resolved incidents and service requests using a helpdesk ticketing system.</li><li>Managed user onboarding/offboarding, account administration, access permissions, and device provisioning.</li><li>Installed, configured, and supported desktops, laptops, mobile devices, peripherals, and Windows 11 environments.</li><li>Supported Microsoft 365 technologies including Exchange Online, Teams, SharePoint, Entra ID (Hybrid), and Intune.</li><li>Escalated complex issues to senior engineers or third-party providers while meeting SLA targets.</li><li>Maintained IT documentation, knowledge base articles, and asset records.</li><li>Assisted with IT projects, Microsoft Teams/video conferencing support, and user training.</li><li>Delivered excellent customer service while promoting IT best practices and cyber security awareness.</li></ul>Please note this role is 5 days a week on-site.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby4yODE1MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-09-07T09:49:13Z

Information Security Manager

Manchester, Greater Manchester
remote
Permanent
80000 - 100000 GBP / Yearly
Information Security Manager - ISO27001 accreditationLocation: Manchester - 4 days onsite per week Salary: £80,000-£100,000 per annumThe OpportunityWe are working with a client seeking an experienced Information Security Manager to lead and drive information security governance, risk and compliance, with a particular focus on GDPR, data protection and ISO 27001 accreditation.This is a GRC-focused role rather than a hands-on technical security position. The successful candidate will have a proven track record of taking organisations through the ISO 27001 accreditation process from scratch, establishing the necessary frameworks, policies, controls and governance structures to achieve certification and maintain ongoing compliance.This is an excellent opportunity for someone who can combine strategic oversight with a hands-on approach to building and embedding a robust information security and data protection framework across an organisation.Key Responsibilities<ul><li>Lead the end-to-end implementation of ISO 27001, taking the organisation from initial assessment through to successful accreditation.</li><li>Develop, implement and maintain an Information Security Management System (ISMS), ensuring alignment with ISO 27001 requirements and business objectives.</li><li>Own and drive the organisation's governance, risk and compliance (GRC) activities, identifying and managing information security and data protection risks.</li><li>Ensure compliance with GDPR, UK data protection legislation and relevant regulatory requirements.</li><li>Develop and maintain information security policies, procedures, risk registers, control frameworks and supporting documentation.</li><li>Conduct gap analyses, risk assessments and internal audits, coordinating remediation activities to address identified weaknesses.</li><li>Prepare the organisation for external audits and certification assessments, working closely with auditors and key stakeholders.</li></ul>Required Experience:<ul><li>Proven experience implementing ISO 27001 from scratch and successfully taking an organisation through to accreditation. This is a key requirement for the role.</li><li>Strong knowledge of information security governance, risk management and compliance frameworks.</li><li>A solid understanding of GDPR, UK data protection legislation and information governance.</li><li>Experience developing and embedding an ISMS, including policies, procedures, controls and audit processes.</li><li>The ability to engage confidently with senior stakeholders and influence decision-making across the organisation.</li><li>Strong communication, stakeholder management and organisational skills.</li><li>A pragmatic, hands-on approach to building and maintaining compliance frameworks in a complex business environment.</li></ul>Desirable Experience<ul><li>Professional certifications such as CISSP, CISM or ISO 27001</li><li>Experience working within the utilities, infrastructure or construction sectors, particularly in complex project-based environments.</li><li>Experience managing external audits, certification bodies and ongoing ISO 27001 compliance.</li><li>The ability to translate regulatory and compliance requirements into practical, business-focused solutions.</li></ul>The Details<ul><li>Salary: £80,000-£100,000 per annum, depending on experience.</li><li>Location: Manchester.</li><li>Working arrangement: Four days onsite per week.</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Q2FsbHVtLlNhdW5kZXJzLjc2NDQyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-10-14T08:18:54Z

3 results for First Line Support in Leeds, Leeds