26 results for Risk in Farnham, Surrey
Collections Manager
- Basingstoke, Hampshire
- remote
- Permanent
-
50000 - 60000 GBP / Yearly
- <h2 data-section-id="1j0xk8j" data-start="132" data-end="160"><strong data-end="158" data-start="135">Collections Manager</strong></h2><p data-start="161" data-end="215">Permanent | £50,000 - £60,000 | Basingstoke </p><p data-end="590" data-start="217">Robert Half is working with a specialist financial services organisation undergoing a period of operational development and improvement within its credit and collections function. This is a key leadership role focused on driving performance, strengthening processes, and supporting the delivery of effective arrears and recoveries management within a regulated environment.</p><p data-end="809" data-start="592">This opportunity would suit an experienced collections professional who is ready to take ownership of a team and play a central role in improving collections performance, operational discipline, and customer outcomes.</p><h3 data-section-id="13qglty" data-start="816" data-end="835">The Opportunity</h3><p data-end="1158" data-start="837">As <strong data-start="840" data-end="863">Collections Manager</strong>, you will be responsible for the day-to-day performance and leadership of the collections function, covering early arrears through to recoveries. You will play a key role in ensuring strong operational execution, consistent process adherence, and effective management of customer arrears cases.</p><p data-start="1160" data-end="1364">Working closely with senior stakeholders across credit and risk, you will help embed a more structured, data-led approach to collections while ensuring compliance with regulatory and conduct expectations.</p><p data-end="1476" data-start="1366">This is a hands-on management role with responsibility for both people leadership and operational performance.</p><h3 data-end="1507" data-start="1483" data-section-id="164ueu3">Key Responsibilities</h3><p data-start="1509" data-end="1549"><strong data-end="1549" data-start="1509">Collections Operations & Performance</strong></p><ul data-end="1813" data-start="1550"><li data-end="1649" data-start="1550" data-section-id="gzbeal">Manage day-to-day collections activity across early arrears, late-stage arrears, and recoveries</li><li data-section-id="16zvlbr" data-start="1650" data-end="1741">Drive performance against key KPIs including arrears levels, roll rates, and recoveries</li><li data-end="1813" data-start="1742" data-section-id="rkjgyv">Ensure consistent execution of collections strategies and processes</li></ul><p data-end="1834" data-start="1815"><strong data-end="1834" data-start="1815">Team Leadership</strong></p><ul data-end="2057" data-start="1835"><li data-end="1912" data-start="1835" data-section-id="13f8rtq">Lead, coach, and develop a team of collections agents and/or team leaders</li><li data-start="1913" data-end="1993" data-section-id="1u5frkd">Ensure strong performance management, engagement, and adherence to processes</li><li data-start="1994" data-end="2057" data-section-id="ozbit0">Support capability development and training across the team</li></ul><p data-start="2059" data-end="2093"><strong data-end="2093" data-start="2059">Process, Controls & Compliance</strong></p><ul data-end="2338" data-start="2094"><li data-start="2094" data-end="2185" data-section-id="1kpbhqn">Maintain adherence to internal policies, regulatory requirements, and conduct standards</li><li data-section-id="8pwalo" data-end="2282" data-start="2186">Support the implementation of structured processes across arrears management and forbearance</li><li data-section-id="1p52viq" data-start="2283" data-end="2338">Contribute to QA processes and operational controls</li></ul><p data-start="2340" data-end="2358"><strong data-start="2340" data-end="2358">MI & Reporting</strong></p><ul data-end="2577" data-start="2359"><li data-section-id="1r4i1sm" data-end="2429" data-start="2359">Monitor and report on collections performance and portfolio trends</li><li data-end="2511" data-start="2430" data-section-id="9axyma">Provide insight into arrears movement, recovery rates, and customer behaviour</li><li data-end="2577" data-start="2512" data-section-id="10n3gur">Support senior stakeholders with operational MI and reporting</li></ul><p data-end="2605" data-start="2579"><strong data-start="2579" data-end="2605">Continuous Improvement</strong></p><ul data-end="2839" data-start="2606"><li data-end="2680" data-start="2606" data-section-id="18avoxi">Identify opportunities to improve collections processes and efficiency</li><li data-section-id="1d1vaxh" data-end="2747" data-start="2681">Support rollout of system enhancements and operational changes</li><li data-section-id="1qg2v3q" data-start="2748" data-end="2839">Contribute to broader initiatives to improve customer outcomes and recovery performance</li></ul><h3 data-section-id="hodw2w" data-start="2846" data-end="2859">About You</h3><ul data-start="2861" data-end="3286"><li data-section-id="1qg5zow" data-end="2946" data-start="2861">Experience in collections within financial services, banking, or consumer lending</li><li data-start="2947" data-end="3015" data-section-id="c23zu4">Proven track record of managing or supervising collections teams</li><li data-section-id="1vn0tsr" data-end="3103" data-start="3016">Strong understanding of arrears management, recoveries, and regulatory requirements</li><li data-start="3104" data-end="3156" data-section-id="12atajs">Comfortable working with MI and performance data</li><li data-section-id="x1x9uw" data-end="3228" data-start="3157">Strong leadership, communication, and stakeholder management skills</li><li data-end="3286" data-start="3229" data-section-id="1vdnwp6">Hands-on, pragmatic approach with a focus on delivery</li></ul><h3 data-end="3307" data-start="3293" data-section-id="1ioyqob">Why Apply?</h3><p data-end="3677" data-start="3309">This is a strong opportunity for an experienced collections professional to step into a management role with real responsibility for performance and team leadership. You'll be joining a business focused on strengthening its credit and collections capability, with opportunities to improve processes, enhance outcomes, and contribute to ongoing operational development.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cnlhbi50dWNrZXIuNjg0NTMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
- 2026-06-02T14:54:44Z
