<p data-end="186" data-start="63"><strong data-start="63" data-end="88">IT Support Technician</strong><br / data-end="91" data-start="88"> <strong data-start="91" data-end="104">Location:</strong> Central London<br / data-end="122" data-start="119"> <strong data-start="122" data-end="133">Salary:</strong> £35,000 - £40,000<br data-start="151" data-end="154" /> <strong data-end="163" data-start="154">Type:</strong> Full-time, Permanent</p><p data-end="518" data-start="188">A leading, fully regulated financial services firm is seeking an IT Support Technician to join its growing technology team. This is an excellent opportunity for someone with at least 18 months' experience in a helpdesk environment who wants to develop their technical capability within a professional, high-performing environment.</p><p data-end="847" data-start="520"><strong data-end="538" data-start="520">About the Role</strong><br / data-end="541" data-start="538"> You will provide day-to-day technical support to users across the business, ensuring colleagues receive an efficient, friendly and reliable service. The role includes user support, system administration and broader IT operations, with exposure to Microsoft technologies, cloud platforms and security tools.</p><p data-end="875" data-start="849"><strong data-end="873" data-start="849">Key Responsibilities</strong></p><ul data-start="876" data-end="1651"><li data-start="876" data-end="946"><p data-start="878" data-end="946">Desktop support and troubleshooting in a Windows 10/11 environment</p></li><li data-start="947" data-end="970"><p data-start="949" data-end="970">Remote user support</p></li><li data-start="971" data-end="1076"><p data-end="1076" data-start="973">Administration of Active Directory, Exchange Online, Office 365, Azure and other third-party services</p></li><li data-end="1133" data-start="1077"><p data-start="1079" data-end="1133">Support and administration of Microsoft Dynamics CRM</p></li><li data-start="1134" data-end="1177"><p data-end="1177" data-start="1136">Daily systems and infrastructure checks</p></li><li data-end="1247" data-start="1178"><p data-end="1247" data-start="1180">Installing and configuring new hardware, software and peripherals</p></li><li data-end="1272" data-start="1248"><p data-start="1250" data-end="1272">Onboarding new staff</p></li><li data-end="1317" data-start="1273"><p data-start="1275" data-end="1317">Maintaining and managing Windows servers</p></li><li data-end="1393" data-start="1318"><p data-start="1320" data-end="1393">Creating and updating documentation for all IT processes and procedures</p></li><li data-end="1447" data-start="1394"><p data-start="1396" data-end="1447">Business Continuity and Disaster Recovery testing</p></li><li data-start="1448" data-end="1502"><p data-end="1502" data-start="1450">Anti-virus, firewall and cyber security monitoring</p></li><li data-start="1503" data-end="1528"><p data-end="1528" data-start="1505">Backup administration</p></li><li data-end="1565" data-start="1529"><p data-start="1531" data-end="1565">Licensing and printer management</p></li><li data-end="1595" data-start="1566"><p data-end="1595" data-start="1568">Delivering staff training</p></li><li data-start="1596" data-end="1651"><p data-start="1598" data-end="1651">Supporting all other aspects of daily IT operations</p></li></ul><p data-start="1653" data-end="1687"><strong data-end="1685" data-start="1653">Skills & Experience Required</strong></p><ul data-start="1688" data-end="2054"><li data-start="1688" data-end="1782"><p data-end="1782" data-start="1690">Minimum 18 months' IT support experience within a regulated financial services environment</p></li><li data-end="1824" data-start="1783"><p data-start="1785" data-end="1824">Strong desktop troubleshooting skills</p></li><li data-start="1825" data-end="1880"><p data-end="1880" data-start="1827">Excellent analytical skills and attention to detail</p></li><li data-start="1881" data-end="1943"><p data-end="1943" data-start="1883">Strong communication skills with a customer-first approach</p></li><li data-end="1990" data-start="1944"><p data-end="1990" data-start="1946">Calm under pressure, flexible and reliable</p></li><li data-start="1991" data-end="2054"><p data-end="2054" data-start="1993">Good knowledge of Microsoft operating systems (Windows 10/11)</p></li></ul><p data-start="2056" data-end="2148"><strong data-end="2082" data-start="2056">Professional Standards</strong></p><p data-end="2148" data-start="2056">As part of a regulated organisation, you will be expected to:</p><ul data-end="2398" data-start="2149"><li data-start="2149" data-end="2208"><p data-end="2208" data-start="2151">Follow FCA, FSMA and all internal compliance procedures</p></li><li data-start="2209" data-end="2255"><p data-start="2211" data-end="2255">Keep documentation accurate and up to date</p></li><li data-start="2256" data-end="2336"><p data-end="2336" data-start="2258">Maintain CPD and stay informed on relevant legislative and technical changes</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC42MzEzNS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Business Analyst</strong> - Oracle Flexcube<br /> <strong>Location:</strong> London<br /> <strong>Contract:</strong> Fixed-Term Contract (24 months)<br /> <strong>Sector:</strong> Financial Services</p><p> </p><p><strong>About the Role</strong><br /> Our client, a leading financial services organisation, is seeking a Business Analyst with proven Oracle Flexcube expertise and a strong understanding of banking and treasury operations. This fixed-term contract offers the chance to contribute to high-impact projects within a dynamic and forward-thinking environment.</p><p> </p><p><strong>Key Responsibilities</strong><br /> * Partner with stakeholders to gather, document, and analyse business requirements.<br /> * Translate requirements into functional specifications for Oracle Flexcube modules.<br /> * Support system configuration, upgrades, and integration with other banking applications.<br /> * Drive process improvements and ensure compliance with regulatory standards.<br /> * Create and execute test cases, supporting UAT and validating system outputs.<br /> * Act as the bridge between business users, IT teams, and external vendors.</p><p> </p><p><strong>Candidate Requirements</strong><br /> * Essential: Hands-on experience with Oracle Flexcube (retail, corporate, or treasury modules).<br /> * Strong understanding of banking and treasury operations (payments, lending, deposits, FX, derivatives, settlements).<br /> * Proven track record as a Business Analyst within financial services or banking.<br /> * Strong skills in requirements gathering, documentation, and process mapping.<br /> * Excellent communication and stakeholder management abilities.<br /> * Analytical mindset with problem-solving skills.</p><p> </p><p><strong>Desirable Extras</strong><br /> * Experience with Bloomberg TOMS (Trade Order Management System).<br /> * Project Management experience (leading initiatives, managing timelines, coordinating stakeholders).<br /> * System upgrades or migrations involving Oracle Flexcube.<br /> * Familiarity with integration of third-party banking applications.<br /> * Exposure to Agile or Waterfall methodologies.<br /> * Professional certifications (CBAP, PMP, ITIL).</p><p> </p><p><strong>Why Apply?</strong><br /> * Opportunity to work with a prestigious financial services firm.<br /> * Be part of transformative projects leveraging Oracle Flexcube and treasury operations expertise.<br /> * Competitive FTC package with potential for extension.<br /> * Collaborative, professional environment with strong stakeholder engagement.</p><p> </p><p>If you are a <strong>Business Analyst with Oracle Flexcube experience</strong>, a solid grasp of <strong>banking and treasury operations</strong>, and ideally <strong>project management exposure</strong>, this is a fantastic chance to make an impact in financial services. Apply today to be considered for this exciting contract opportunity.</p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2FsbHVtLkNoYWxtZXJzLjk2NTEyLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p data-start="182" data-end="415"><strong data-start="182" data-end="415">We are recruiting on behalf of an international financial institution operating in the UK, who are seeking a Senior ODI ETL & OAS/OBIEE BI Banking Data Developer to join their team on a 2-year fixed-term contract.</strong></p><p data-start="417" data-end="465"><strong data-start="417" data-end="465">London based.</strong></p><h2 data-start="472" data-end="483"><strong data-start="475" data-end="483">Role</strong></h2><p data-end="738" data-start="485">The Senior ODI ETL & OAS/OBIEE BI Banking Data Developer will play a key role in the design, development, and ongoing management of data warehousing solutions, advanced analytics, and data integration processes across core banking and financial systems.</p><p data-start="740" data-end="769">Key responsibilities include:</p><h3 data-start="771" data-end="804"><strong data-start="775" data-end="804">Data Warehouse Management</strong></h3><ul data-end="1137" data-start="805"><li data-start="805" data-end="942"><p data-start="807" data-end="942">Design, implement, and manage data warehouse schemas and data marts to store and organise high-volume banking and financial datasets.</p></li><li data-end="1030" data-start="943"><p data-start="945" data-end="1030">Implement data models and schemas to support efficient data retrieval and analysis.</p></li><li data-start="1031" data-end="1137"><p data-start="1033" data-end="1137">Perform regular maintenance, enhancements, and updates to ensure smooth operation of warehouse services.</p></li></ul><h3 data-start="1139" data-end="1162"><strong data-end="1162" data-start="1143">Data Management</strong></h3><ul data-end="1322" data-start="1163"><li data-start="1163" data-end="1239"><p data-end="1239" data-start="1165">Manage, optimise, and maintain data for efficient storage and retrieval.</p></li><li data-start="1240" data-end="1322"><p data-start="1242" data-end="1322">Write complex SQL and PL/SQL queries to manipulate, transform, and analyse data.</p></li></ul><h3 data-start="1324" data-end="1348"><strong data-start="1328" data-end="1348">Data Integration</strong></h3><ul data-start="1349" data-end="1586"><li data-end="1467" data-start="1349"><p data-end="1467" data-start="1351">Integrate data from multiple internal and external systems, ensuring seamless data flow, consistency, and quality.</p></li><li data-start="1468" data-end="1586"><p data-end="1586" data-start="1470">Collaborate closely with IT and business teams to understand data needs and deliver effective integration solutions.</p></li></ul><h3 data-end="1625" data-start="1588"><strong data-end="1625" data-start="1592">ETL Development & Maintenance</strong></h3><ul data-end="1859" data-start="1626"><li data-end="1709" data-start="1626"><p data-end="1709" data-start="1628">Design, develop, and maintain ETL pipelines using Oracle Data Integrator (ODI).</p></li><li data-end="1791" data-start="1710"><p data-start="1712" data-end="1791">Ensure data quality, consistency, and integrity throughout the ETL lifecycle.</p></li><li data-start="1792" data-end="1859"><p data-end="1859" data-start="1794">Optimise workflows for performance, scalability, and reliability.</p></li></ul><h3 data-end="1902" data-start="1861"><strong data-end="1902" data-start="1865">Business Intelligence Development</strong></h3><ul data-start="1903" data-end="2212"><li data-start="1903" data-end="2002"><p data-start="1905" data-end="2002">Develop and maintain business intelligence solutions using Oracle Analytics Server (OAS/OBIEE).</p></li><li data-end="2122" data-start="2003"><p data-end="2122" data-start="2005">Build interactive dashboards, reports, extracts, and visualisations to support banking and finance decision-making.</p></li><li data-start="2123" data-end="2212"><p data-end="2212" data-start="2125">Perform data analysis and present insights to technical and non-technical stakeholders.</p></li></ul><h3 data-end="2259" data-start="2214"><strong data-start="2218" data-end="2259">Retail Banking & Accounting Knowledge</strong></h3><ul data-end="2450" data-start="2260"><li data-start="2260" data-end="2379"><p data-end="2379" data-start="2262">Apply understanding of retail banking, treasury products, and accounting to interpret data requirements accurately.</p></li><li data-start="2380" data-end="2450"><p data-start="2382" data-end="2450">Ensure compliance with industry standards and financial regulations.</p></li></ul><h2 data-end="2471" data-start="2457"><strong data-end="2471" data-start="2460">Profile</strong></h2><h3 data-end="2497" data-start="2473"><strong data-end="2497" data-start="2477">Domain Expertise</strong></h3><ul data-start="2498" data-end="2709"><li data-start="2498" data-end="2623"><p data-start="2500" data-end="2623">Strong understanding of core banking systems such as Flexcube, Oracle ERP, and associated data structures and interfaces.</p></li><li data-end="2709" data-start="2624"><p data-start="2626" data-end="2709">Experience working with retail banking, treasury products, and accounting datasets.</p></li></ul><h3 data-end="2735" data-start="2711"><strong data-end="2735" data-start="2715">Technical Skills</strong></h3><ul data-end="3070" data-start="2736"><li data-end="2842" data-start="2736"><p data-end="2842" data-start="2738">5+ years of hands-on industry experience with Oracle databases and data warehousing design principles.</p></li><li data-end="2911" data-start="2843"><p data-start="2845" data-end="2911">Proficient in ODI ETL, OAS/OBIEE, PL/SQL, SQL, and Oracle Forms.</p></li><li data-start="2912" data-end="2970"><p data-start="2914" data-end="2970">Experience with ER modelling and data modelling tools.</p></li><li data-end="3070" data-start="2971"><p data-start="2973" data-end="3070">Proven ability to translate business and regulatory requirements into robust technical solutions.</p></li></ul><h3 data-start="3072" data-end="3097"><strong data-end="3097" data-start="3076">Analytical Skills</strong></h3><ul data-start="3098" data-end="3259"><li data-start="3098" data-end="3170"><p data-start="3100" data-end="3170">Ability to analyse complex data sets and derive actionable insights.</p></li><li data-start="3171" data-end="3259"><p data-start="3173" data-end="3259">Strong problem-solving skills to diagnose and resolve data-related issues efficiently.</p></li></ul><h3 data-start="3261" data-end="3288"><strong data-start="3265" data-end="3288">Professional Skills</strong></h3><ul data-start="3289" data-end="3547"><li data-start="3289" data-end="3383"><p data-start="3291" data-end="3383">Excellent communication skills, able to explain technical concepts to non-technical teams.</p></li><li data-start="3384" data-end="3485"><p data-end="3485" data-start="3386">Ability to collaborate across cross-functional departments including finance, IT, and operations.</p></li><li data-start="3486" data-end="3547"><p data-start="3488" data-end="3547">Capable of working independently as well as part of a team.</p></li></ul><h2 data-start="3554" data-end="3568"><strong data-start="3557" data-end="3568">Company</strong></h2><ul data-end="3713" data-start="3569"><li data-end="3669" data-start="3569"><p data-start="3571" data-end="3669">A long-established, international financial institution with a strong presence in the UK market.</p></li><li data-end="3713" data-start="3670"><p data-start="3672" data-end="3713">Hybrid working environment, London based.</p></li></ul><h2 data-start="3720" data-end="3744"><strong data-end="3744" data-start="3723">Salary & Benefits</strong></h2><p data-end="3840" data-start="3745">The salary range/rates of pay are dependent upon your experience, qualifications, and training.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0Ljc0MTQ0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<br><p><strong>DBT Cloud Data Engineer (Snowflake, Azure)</strong> | Insurance | London (Hybrid)</p><p>Robert Half International (an S&P 500 global staffing provider) is supporting a global consulting firm in sourcing an experienced <strong>DBT Data Engineer</strong> to join a major <strong>insurance client engagement</strong>. The role focuses on scaling a <strong>Snowflake Data Warehouse</strong> and expanding its <strong>DBT Cloud</strong> modelling capabilities to support new analytics and regulatory data use cases across the business.</p><p><strong>Assignment Details</strong></p><ul><li>Initial Duration: 6 months (likely extension given scope)</li><li>Location: Hybrid - minimum of 2 days per week in London</li><li>Day Rate: £450 p/day via PAYE (plus 12.07% holiday pay - PAYE with employer's NI & Tax deducted at source, unlike umbrella companies and no umbrella company admin fees)</li></ul><p>You'll be part of a growing data engineering function focused on <strong>DBT model development</strong>, <strong>Snowflake optimisation</strong>, and <strong>data governance</strong> across multiple data domains. This role suits a technically strong engineer with proven <strong>DBT Cloud</strong> experience who can take ownership of data pipelines and drive best practices in transformation, testing, and automation.</p><p><strong>Key Skills & Experience</strong></p><ul><li><strong>Deep DBT Cloud expertise, including models, macros, tests, documentation, and CI/CD integration.</strong></li><li><strong>Hands-on experience developing and optimising in Snowflake Cloud Data Warehouse (schemas, warehouses, security, time travel, performance tuning).</strong></li><li>Familiarity with <strong>Snowflake cost monitoring, governance, replication</strong>, and environment management.</li><li>Strong understanding of <strong>data modelling</strong> (star/snowflake schemas, SCDs, lineage).</li><li>Proven <strong>Azure</strong> experience (Data Factory, Synapse, Databricks) for orchestration and integration.</li><li>Proficient in <strong>SQL</strong> for complex analytical transformations and optimisations.</li><li>Comfortable working in agile teams and using <strong>Azure DevOps</strong> for CI/CD workflows.</li><li>Prior experience in <strong>financial services or insurance</strong> environments would be desirable</li></ul><p><strong>All candidates must complete standard screening (Right to Work, DBS, credit/sanctions, employment verification).</strong></p><p>This is an exciting opportunity for a DBT-focused Data Engineer to join a high-performing consulting team and help build, scale, and optimise modern Snowflake data solutions within a leading insurance organisation.</p><br><br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Tmljb2xhcy5HZW9yZ2lvdS45MTg2MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Exciting opportunity to join a growing business based near Abingdon as a Cyber Security Specialist, offering chance to join an expanding team and supporting day to day cyber security work. Offering circa £35-40,000 depending on experience plus excellent benefits including hybrid working. </p><p> </p><p><strong>The role</strong></p><p>As Cyber Security Specialist, you'll join a small team and be responsible for a variety of day to day activities including:</p><ul><li>vulnerability management, patch management, email security and mobile device management </li><li>assessing cyber threats, using SIEM & SOAR tools</li><li>penetration testing</li><li>continuous improvement, ensuring documentation is maintained in line with best-practice / standards </li><li>support on project work </li></ul><p> </p><p><strong>About you</strong></p><p>Applicants for the Cyber Security Specialist role will have:</p><ul><li>a relevant cyber security degree or qualification </li><li>strong communication and interpersonal skills, with ability to work as part of a team </li><li>self-starter and self-motivated, with ability to work in a small team / small business environment </li><li>broad knowledge of cyber security including understanding of cyber threats, network security, endpoint security, vulnerability patching/mgt</li><li>knowledge of endpoint management tools like MS Intune </li></ul><p> </p><p><strong>On offer</strong></p><p>Salary of circa £35-40,000 depending on experience plus excellent benefits including hybrid working (2-3 days a week onsite) </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjg5NDcxLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p data-start="63" data-end="308">Robert Half Technology are assisting a leading IT service provider to recruit multiple experienced, hands-on Security IT Auditors on a contract basis. Remote working available, with the first 2 weeks on-site in the Netherlands.</p><h3 data-start="315" data-end="329"><strong data-start="319" data-end="327">Role</strong></h3><p data-start="330" data-end="563">The Security IT Auditor will be embedded in small, technical teams to directly execute critical security audits of network and infrastructure systems, focusing on practical, technical evaluation and remediation of real-world risks.</p><p data-start="565" data-end="596">Key responsibilities include:</p><ul data-end="1556" data-start="597"><li data-start="597" data-end="754"><p data-start="599" data-end="754">Lead and perform end-to-end cyber security audits across diverse network architectures, including on-premises data centres and public cloud environments.</p></li><li data-end="946" data-start="755"><p data-end="946" data-start="757">Evaluate technical security controls such as firewalls, IDS/IPS, security baselines, and access controls by directly interrogating systems, reviewing configurations, and testing controls.</p></li><li data-end="1102" data-start="947"><p data-start="949" data-end="1102">Conduct vulnerability scans, penetration testing, and protocol analysis using approved tools to validate the efficacy of implemented security measures.</p></li><li data-start="1103" data-end="1266"><p data-end="1266" data-start="1105">Collaborate closely with IT infrastructure, cloud engineering, and SOC teams to collect evidence, interpret technical documentation, and clarify audit results.</p></li><li data-end="1411" data-start="1267"><p data-end="1411" data-start="1269">Document and communicate audit findings in detailed technical reports, highlighting exploitable weaknesses and actionable remediation steps.</p></li><li data-start="1412" data-end="1556"><p data-start="1414" data-end="1556">Respond rapidly to audit issues, providing hands-on corrective input in real time, and supporting project delivery in a dynamic environment.</p></li></ul><h3 data-end="1580" data-start="1563"><strong data-end="1578" data-start="1567">Profile</strong></h3><p data-end="1613" data-start="1581">The ideal candidate will have:</p><ul data-end="2539" data-start="1614"><li data-end="1751" data-start="1614"><p data-start="1616" data-end="1751">Minimum 6 years' hands-on experience in technical IT audit, cyber security testing, penetration testing, or system security analysis.</p></li><li data-start="1752" data-end="1856"><p data-end="1856" data-start="1754">Strong background in technical audit execution within large, complex cloud and network environments.</p></li><li data-start="1857" data-end="1943"><p data-start="1859" data-end="1943">Experience directly configuring, reviewing, and testing network security controls.</p></li><li data-start="1944" data-end="2057"><p data-start="1946" data-end="2057">Preferably prior work in the technology sector, ideally involving technical reviews of carrier-grade systems.</p></li><li data-end="2141" data-start="2058"><p data-end="2141" data-start="2060">Proficiency in tools for technical controls testing and vulnerability analysis.</p></li><li data-start="2142" data-end="2215"><p data-start="2144" data-end="2215">Solid experience performing audit tasks and analysing system outputs.</p></li><li data-end="2312" data-start="2216"><p data-end="2312" data-start="2218">In-depth hands-on knowledge of cloud security frameworks and endpoint protection strategies.</p></li><li data-start="2313" data-end="2443"><p data-start="2315" data-end="2443">Ability to independently interpret logs, forensic artefacts, firewall rules, and endpoint configurations in live environments.</p></li><li data-end="2482" data-start="2444"><p data-start="2446" data-end="2482">Strong written and spoken English.</p></li><li data-end="2539" data-start="2483"><p data-end="2539" data-start="2485">Big Four or similar audit firm background is a plus.</p></li></ul><p data-start="2541" data-end="2574"><strong data-start="2541" data-end="2572">Certifications (preferred):</strong></p><ul data-start="2575" data-end="2725"><li data-end="2609" data-start="2575"><p data-start="2577" data-end="2609">Highly valued: CISSP, CISA, RE</p></li><li data-end="2725" data-start="2610"><p data-end="2725" data-start="2612">Additional plus: ISO 27001 Lead Auditor, CISM, CRISC, GIAC, AZ-500, or other relevant technical certifications.</p></li></ul><h3 data-end="2749" data-start="2732"><strong data-start="2736" data-end="2747">Company</strong></h3><ul data-end="2867" data-start="2750"><li data-end="2816" data-start="2750"><p data-start="2752" data-end="2816">IT service provider with operations in the Netherlands</p></li><li data-end="2867" data-start="2817"><p data-start="2819" data-end="2867">Remote working, with the first 2 weeks on-site</p></li></ul><h3 data-end="2901" data-start="2874"><strong data-end="2899" data-start="2878">Salary & Benefits</strong></h3><p data-start="2902" data-end="2997">The salary/rate of pay is dependent upon your experience, qualifications, and certifications.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/QWxmaWUuUm93ZXR0LjI5NTM1LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Robert Half is pleased to partner with a global business to recruit a permanent D365 F&O Functional Consultant. This will be a hybrid role, with 3 days a week in Central Oxford. You will be part of a growing team in a newly created role to support the business as they rollout a global implementation of D365 F&O across multiple entities. </p><p>You will take ownership of their D365 F&O environment and drive strategic improvements across Finance and related departments. You will act as the primary liaison between finance and centralised systems governance, translating business needs into practical, scalable solutions. </p><p><strong>Key Responsibilities: </strong></p><ul><li>ERP ownership - lead the management and optimisation of Dynamics 365 F&O, ensuring performance, reliability and alignment with business objectives </li><li>Stakeholder Collaboration - partner with finance and other departments to refine requirements to deliver impactful system enhancements</li><li>Solutions design - lead functional workshops to gather, analyse and document business requirements </li><li>Create and maintain Functional Design Documents (FDDs), configuration guides </li><li>Implementation and support - Configure D365 F&O environments</li></ul><p><strong>About You: </strong></p><ul><li>Proven functional experience with D365 F&O</li><li>Strong understanding of ERP architecure and D365 F&O capabilities </li><li>Experience with Microsoft DevOps and pipeline deployment for F&O environments </li><li>Ability to manage multiple stakeholders and translate business challenges to technical solutions </li></ul><p><strong>On Offer: </strong></p><ul><li>Competitive salary </li><li>Annual performance related bonus (up to 10%) </li><li>PMI and dental insurance </li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMjgyMTUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p></p><p>Robert Half have partnered with a global investment management firm to recruit for an experienced Migration Engineer on an initial-month engagement.</p><br><br>Key Responsibilities<br><br><ul><li>Lead and execute migration activities across end-user devices and infrastructure.</li><li>Manage and configure SCCM for application packaging, deployment, and patching.</li><li>Implement and optimise Microsoft Autopilot for device provisioning and lifecycle management.</li><li>Collaborate with internal teams and external vendors to ensure seamless migration processes.</li><li>Troubleshoot and resolve technical issues related to migration and deployment.</li><li>Maintain documentation and provide status updates to project stakeholders.</li></ul><br><br>Experience:<br><br><ul><li>Proven experience as a leading a laptop migration project within professional services environments (Investment Banking, Asset Management, Legal, etc.).</li><li>Strong hands-on expertise with SCCM (System Centre Configuration Manager).</li><li>Solid experience with Microsoft Autopilot for modern device management.</li><li>Excellent understanding of Windows 10/11 deployment and migration strategies.</li><li>Ability to work under pressure in a high-demand environment with strict deadlines.</li><li>Strong communication and stakeholder management skills.</li></ul><br><br>Additional Information:<br><br><ul><li><strong>Start Date:</strong> w/c 26 January </li><li><strong>Duration:</strong> 4 months (potential extension)</li><li><strong>Location:</strong> Central London - 5 days onsite</li><li><strong>Engagement:</strong> Inside IR35</li></ul><br><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuODk2MTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p><strong>Amazon Connect Engineer / Contract / Remote</strong></p><p>Remote contract opportunity for Engineers experienced with Amazon connect. You will be involved with design, implementation, and optimisation of complex full-stack Amazon Connect solutions.</p><p>This role is remote, ideally starting in December and paying up to £650pd. If you aren't available until Jan, then still worth applying. </p><p>Required;</p><p>- Experience of technical design and architecture for advanced Amazon Connect implementations.</p><p>- 4+ years' experience in technical implementation or consulting position</p><p>- Experience with Amazon Q integrations</p><p>Desirable;</p><p>- Amazon connect certified (Developer / Communications)</p><p>- Voice, Chat & Text experience</p><p> </p><p>Please apply with your latest CV via the below or email me (Joss. Escott @ Roberthalf. co. uk) for more info. </p><p><strong>Amazon Connect Engineer / Contract / Remote</strong></p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Sm9zcy5Fc2NvdHQuOTQyNjEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p>Our client, a large UK organisation is undertaking a greenfield implementation of Dynamics 365 Customer Insights Journeys and a new MarTech data environment. This role will lead the end-to-end design and build of a multi-channel customer engagement and insights platform.</p><p> </p><p>This is a high-impact position with direct visibility to senior stakeholders, ideal for a hands-on Lead MarTech Architect who excels in fast-paced delivery settings.</p><p> </p><p><strong>This is a remote, 3 month contract inside IR35. </strong></p><p> </p><p><strong> Lead D365 Customer Insights Journeys & MarTech Architect Key Responsibilities:</strong></p><ul><li>Architect and implement D365 Customer Insights Journeys as the central orchestration platform.</li><li>Develop a data-driven engagement model using Azure for profiling, segmentation and insight.</li><li>Enable and integrate multi-channel communications, including:</li><ul><li>Web Push</li><li>WhatsApp / RCS (via Twilio)</li></ul><li>Build real-time customer data flows into D365 for personalisation and modelling.</li><li>Deliver Next Best Action / Next Best Segment capability using behavioural and usage data.</li><li>Create unified customer profiles at both individual and account levels for insight and retention.</li><li>Enable behavioural, click and engagement tracking for analytics and CRM modelling.</li><li>Establish the foundations for predictive and churn-propensity modelling.</li><li>Act as the technical lead and hands-on architect through discovery, design and delivery.</li></ul><p> </p><p><strong>Expected Outcomes in the First 3 Months:</strong></p><ul><li>D365 Customer Insights Journeys deployed to production.</li><li>Azure-based data ingestion and profiling fully operational.</li><li>Multi-channel messaging enabled and integrated with CIJ.</li><li>Unified customer profile established.</li><li>Insight dashboards live, covering:</li><ul><li>Engagement</li><li>Retention</li><li>Revenue optimisation</li></ul><li>Defined roadmap for future modelling, orchestration, and optimisation phases.</li></ul><p> </p><p><strong> Lead D365 Customer Insights Journeys & MarTech Architect Ideal Profile:</strong></p><ul><li>Successful hands-on delivery of D365 Customer Insights Journeys in a production environment.</li><li>Strong Azure data engineering and profiling background.</li><li>Multi-channel orchestration experience beyond email (e.g., Web Push, WhatsApp, RCS).</li><li>Demonstrable end-to-end CRM / MarTech architecture ownership.</li><li>Experience in greenfield or digital transformation programmes.</li><li>Ability to deliver within a 3-month sprint model.</li><li>Confident stakeholder engagement and whiteboarding skills.</li></ul><p> </p><p><strong>Nice to Have</strong></p><ul><li>Power Platform / Dynamics 365 CE integration experience.</li><li>CI/CD pipeline experience for CRM / MarTech environments.</li><li>Exposure to predictive analytics or churn modelling.</li><li>Experience delivering platforms with commercial / revenue accountability.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Q2Fyb2xpbmUuR3JhaW5nZXIuNTM5NDguMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<p data-end="262" data-start="152"><strong data-end="196" data-start="152">Dynamics 365 F&SCM Functional Consultant</strong></p><p data-start="152" data-end="262"><strong data-end="262" data-start="199">Hybrid - Harrow | Permanent | £45,000 - £65,000 plus bonus</strong></p><p data-end="628" data-start="264">A leading global technology solutions provider is looking for a Dynamics 365 F&SCM Functional Consultant to join its growing Business Applications team. The role will support a global user base, taking ownership of Level 1 and Level 2 support for Dynamics 365 Finance & Operations, and partnering with vendors on deeper technical issues, releases, and deployments.</p><p data-end="838" data-start="630">You'll work closely with colleagues across Salesforce, Data, and Web teams to ensure smooth integration and reporting across platforms - while continually improving end-user experience and system performance.</p><p data-end="864" data-start="840"><strong data-end="864" data-start="840">What you'll be doing</strong></p><ul data-end="1421" data-start="865"><li data-start="865" data-end="973"><p data-end="973" data-start="867">Provide day-to-day support for Dynamics 365 F&O, managing incidents, service requests, and user queries.</p></li><li data-end="1060" data-start="974"><p data-start="976" data-end="1060">Escalate and coordinate with managed service partners for advanced issues (L3/L4).</p></li><li data-end="1140" data-start="1061"><p data-start="1063" data-end="1140">Create and maintain internal knowledge base content and training materials.</p></li><li data-start="1141" data-end="1244"><p data-end="1244" data-start="1143">Analyse incident trends, identify root causes, and recommend improvements to reduce ticket volumes.</p></li><li data-end="1352" data-start="1245"><p data-end="1352" data-start="1247">Collaborate with business and IT stakeholders to deliver enhancements aligned with D365 best practices.</p></li><li data-end="1421" data-start="1353"><p data-end="1421" data-start="1355">Participate in governance and change management processes (CAB).</p></li></ul><p data-start="1423" data-end="1443"><strong data-end="1443" data-start="1423">What you'll need</strong></p><ul data-end="1917" data-start="1444"><li data-end="1531" data-start="1444"><p data-start="1446" data-end="1531">Proven experience supporting Dynamics 365 F&O (or AX 2012) in a global environment.</p></li><li data-end="1654" data-start="1532"><p data-start="1534" data-end="1654">Strong functional knowledge across multiple modules such as AP, AR, GL, Sales, Purchasing, Inventory, or Fixed Assets.</p></li><li data-start="1655" data-end="1714"><p data-end="1714" data-start="1657">Familiarity with ITSM tools such as ServiceNow or Jira.</p></li><li data-start="1715" data-end="1782"><p data-end="1782" data-start="1717">Understanding of ITIL fundamentals (Incident, Problem, Change).</p></li><li data-end="1846" data-start="1783"><p data-end="1846" data-start="1785">Ability to use Excel add-ins and basic SQL for data checks.</p></li><li data-start="1847" data-end="1917"><p data-start="1849" data-end="1917">Excellent communication skills and stakeholder management ability.</p></li></ul><p data-end="1935" data-start="1919"><strong data-start="1919" data-end="1935">Nice to have</strong></p><ul data-start="1936" data-end="2204"><li data-end="1976" data-start="1936"><p data-start="1938" data-end="1976">Background in Finance or Operations.</p></li><li data-end="2043" data-start="1977"><p data-end="2043" data-start="1979">Knowledge of Azure DevOps, LCS, RSAT, or Power Platform tools.</p></li><li data-end="2133" data-start="2044"><p data-end="2133" data-start="2046">Experience with ISVs in rental or leasing, and document or treasury automation tools.</p></li><li data-start="2134" data-end="2204"><p data-start="2136" data-end="2204">Microsoft certification in Dynamics 365 Finance & Operations Apps.</p></li></ul><p data-end="2220" data-start="2206"><strong data-end="2220" data-start="2206">Why apply?</strong></p><ul data-start="2221" data-end="2521"><li data-end="2325" data-start="2221"><p data-end="2325" data-start="2223">Competitive salary and excellent benefits, including private medical cover and cycle-to-work scheme.</p></li><li data-start="2326" data-end="2400"><p data-end="2400" data-start="2328">Global brand with a strong heritage in test and measurement solutions.</p></li><li data-start="2401" data-end="2472"><p data-end="2472" data-start="2403">Career development within a collaborative and growing organisation.</p></li><li data-end="2521" data-start="2473"><p data-end="2521" data-start="2475">Hybrid working from the UK office in Harrow.</p></li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC4wNDM2My4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p data-start="108" data-end="240"><strong data-end="164" data-start="108">Head of Cyber Security - Global Leader (West London)</strong><br data-start="164" / data-end="167"> <strong data-end="240" data-start="167">Robert Half Ltd is acting as the employment agency for this position.</strong></p><p data-start="108" data-end="240"><strong data-end="240" data-start="167">£120,000-£130,000 base + 20 % BONUS </strong></p><p data-start="242" data-end="485">Join a <strong data-end="292" data-start="249">multi-billion-pound global organisation</strong> undergoing major technology modernisation. This <strong data-end="359" data-start="341">brand-new role</strong> places you as the <strong data-start="378" data-end="397">#1 Cyber leader</strong>, owning the entire enterprise security function across wholesale and retail operations.</p><p data-start="487" data-end="828">As Head of Cyber Security, you'll set strategy, lead a growing team, and drive transformation across security governance, operations, compliance, cloud, and risk. You'll implement frameworks aligned to <strong data-end="744" data-start="689">GDPR, PCI DSS, ISO 27001, and Cyber Essentials Plus</strong>, while modernising hybrid environments across <strong data-start="791" data-end="827">Azure, AWS, Nutanix, and on-prem</strong>.</p><h3 data-start="830" data-end="858"><strong data-end="858" data-start="834">Key Responsibilities</strong></h3><ul data-end="1515" data-start="859"><li data-end="928" data-start="859"><p data-end="928" data-start="861">Define and deliver a 3-5 year cyber security strategy and roadmap</p></li><li data-end="1013" data-start="929"><p data-start="931" data-end="1013">Lead enterprise security governance and represent security at senior/board level</p></li><li data-start="1014" data-end="1083"><p data-start="1016" data-end="1083">Own policies, frameworks, compliance, DPIAs, and operating models</p></li><li data-start="1084" data-end="1179"><p data-start="1086" data-end="1179">Oversee incident response, vulnerability management, SOC integration, and threat monitoring</p></li><li data-start="1180" data-end="1261"><p data-end="1261" data-start="1182">Secure hybrid platforms (Azure, AWS, Nutanix, SD-WAN, Zero Trust, CASB, SASE)</p></li><li data-end="1329" data-start="1262"><p data-start="1264" data-end="1329">Lead risk assessments, KRIs, and reporting to senior leadership</p></li><li data-start="1330" data-end="1421"><p data-end="1421" data-start="1332">Embed security culture through training, phishing simulations, and awareness programmes</p></li><li data-end="1515" data-start="1422"><p data-start="1424" data-end="1515">Drive security into operational teams, vendors, partners, and third-party risk management</p></li></ul><h3 data-end="1541" data-start="1517"><strong data-start="1521" data-end="1541">Success Measures</strong></h3><ul data-end="1725" data-start="1542"><li data-end="1585" data-start="1542"><p data-end="1585" data-start="1544">Strategy delivered within first 90 days</p></li><li data-start="1586" data-end="1622"><p data-end="1622" data-start="1588">Strong GDPR & PCI audit outcomes</p></li><li data-end="1678" data-start="1623"><p data-end="1678" data-start="1625">Reduction in vulnerabilities and phishing incidents</p></li><li data-end="1725" data-start="1679"><p data-start="1681" data-end="1725">Improved audit ratings and team engagement</p></li></ul><h3 data-end="1757" data-start="1727"><strong data-end="1757" data-start="1731">What We're Looking For</strong></h3><ul data-end="2084" data-start="1758"><li data-start="1758" data-end="1808"><p data-end="1808" data-start="1760">Senior leadership experience in cyber/security</p></li><li data-end="1848" data-start="1809"><p data-start="1811" data-end="1848"><strong data-start="1811" data-end="1832">CISSP, CISM, CISA</strong> or equivalent</p></li><li data-end="1929" data-start="1849"><p data-end="1929" data-start="1851">Strong track record with <strong data-end="1927" data-start="1876">ISO 27001, NIST, PCI DSS, Cyber Essentials Plus</strong></p></li><li data-start="1930" data-end="2023"><p data-start="1932" data-end="2023">Hands-on background across Azure, AWS, hybrid infrastructure, and modern security tooling</p></li><li data-end="2084" data-start="2024"><p data-start="2026" data-end="2084">Strong communicator with excellent stakeholder influence</p></li></ul><h3 data-start="2086" data-end="2109"><strong data-start="2090" data-end="2109">What's on Offer</strong></h3><ul data-start="2110" data-end="2213"><li data-start="2110" data-end="2133"><p data-start="2112" data-end="2133">Up to <strong data-end="2131" data-start="2118">20% bonus</strong></p></li><li data-start="2134" data-end="2167"><p data-start="2136" data-end="2167">Healthcare, pension, holidays</p></li><li data-end="2213" data-start="2168"><p data-end="2213" data-start="2170"><strong data-end="2189" data-start="2170">2-stage process</strong> with quick turnaround</p></li></ul><p data-end="2264" data-start="2215"><strong data-start="2215" data-end="2264">A major role in a major business - apply now!</strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/dG9ueS5rb3lyYXR0eS4zMzMzMi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p></p><p>Robert Half has partnered with a market‑leading financial services organisation to recruit a part‑time (2 days per week) Dynamo CRM Analyst on an initial 3‑month contract.This role is fully remote and open to candidates based anywhere in the UK.</p><p> </p><br><p> </p><p></p><h2>Responsibilities:</h2><ul><li>Clean, update and complete all contact records, including ownership, compliance info, documentation and correct dial codes.</li><li>Remove or merge duplicate contacts without affecting mailing lists or fund associations.</li><li>Ensure companies, contacts, investor accounts and entities are all correctly linked and up to date.</li><li>Update fund records, adding latest balances, full legal names, underlying investments, data rooms and (where possible) MOIC/IRR.</li><li>Clean and streamline the fundraising pipeline, ensuring activity is current and correctly categorised.</li><li>Validate mailing lists and support email campaign setup (including SMTP).</li><li>Support Outlook plug‑in updates and mobile app configuration for users.</li><li>Streamline the CRM interface so users only see relevant fields and views.</li><li>Deliver user training and create simple how‑to guides for CRM processes.</li><li>Explore opportunities for connecting CRM data with a PowerApps database.</li></ul><h2><strong>Experience:</strong></h2><ul><li>Background in CRM management, data operations, or investor relations operations.</li><li>Experience with Dynamo CRM, or similar platforms (e.g., DealCloud, Backstop, Salesforce).</li><li>Strong organisational skills with high attention to detail and data accuracy.</li><li>Comfortable producing training materials and simple process documentation.</li><li>Able to work both independently and collaboratively with internal stakeholders.</li><li>Highly proficient in managing data, relationships, and CRM workflows.</li></ul><h2><strong>Organisation:</strong></h2><ul><li><strong>Initial 3‑month contract</strong>, with potential extension based on project scope.</li><li><strong>Fully remote / Part time</strong> working model.</li><li>Competitive daily rate</li></ul><br><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/YW5kcmUuZ2FyZGVuZXJtY2ZhcmxhbmUuMTE4NTcuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
<h2 data-end="310" data-start="281">Senior IT Field Engineer</h2><h3 data-end="432" data-start="367">Lead from the front and help shape a growing service function</h3><p data-end="722" data-start="434">We are a fast-growing, forward-thinking Internet Service Provider transforming how commercial landlords deliver connectivity to their buildings. The business has quickly become a trusted partner to commercial clients across London, delivering modern, reliable telecoms and data solutions.</p><p data-start="724" data-end="1080">We're now looking for an experienced <strong data-start="761" data-end="789">Senior IT Field Engineer</strong> to join our service delivery function. This role is ideal for someone who enjoys being hands-on while also mentoring others, improving processes and helping to shape how technical support is delivered. For the right person, there is a clear pathway into a <strong data-start="1046" data-end="1070">Service Desk Manager</strong> position.</p><h3 data-start="1082" data-end="1095">About you</h3><p data-start="1097" data-end="1142">You'll be a great fit if you are someone who:</p><ul data-start="1144" data-end="1643"><li data-start="1144" data-end="1204"><p data-end="1204" data-start="1146">Is highly trustworthy, professional and leads by example</p></li><li data-start="1205" data-end="1282"><p data-start="1207" data-end="1282">Has strong technical foundations and enjoys sharing knowledge with others</p></li><li data-start="1283" data-end="1341"><p data-end="1341" data-start="1285">Is driven, accountable and takes ownership of outcomes</p></li><li data-start="1342" data-end="1419"><p data-start="1344" data-end="1419">Is customer-focused and confident managing expectations with stakeholders</p></li><li data-start="1420" data-end="1499"><p data-end="1499" data-start="1422">Brings calm, positive leadership in fast-moving or high-pressure situations</p></li></ul><h3 data-start="1645" data-end="1657">The role</h3><p data-end="1905" data-start="1659">As a Senior IT Field Engineer, you will balance hands-on field work with leadership responsibilities. You'll attend customer sites to activate and support connectivity services while also acting as a technical escalation point for the wider team.</p><p data-end="2255" data-start="1907">You'll work closely with the service desk, account managers, suppliers and building management teams to ensure smooth onboarding, rapid issue resolution and a consistently high standard of service.</p><h3 data-start="2447" data-end="2471">Key responsibilities</h3><ul data-end="3321" data-start="2473"><li data-end="2583" data-start="2473"><p data-end="2583" data-start="2475">Leading by example on customer sites, activating services and resolving complex IT and connectivity issues</p></li><li data-end="2658" data-start="2584"><p data-end="2658" data-start="2586">Acting as an escalation point for the service desk and field engineers</p></li><li data-start="2659" data-end="2729"><p data-start="2661" data-end="2729">Mentoring and coaching junior engineers, both on-site and remotely</p></li><li data-end="2834" data-start="2730"><p data-start="2732" data-end="2834">Working closely with the service desk to improve ticket handling, communication and resolution times</p></li><li data-start="2835" data-end="2925"><p data-end="2925" data-start="2837">Liaising with account managers and keeping customers informed on progress and outcomes</p></li><li data-start="2926" data-end="3012"><p data-end="3012" data-start="2928">Coordinating with suppliers and network operators on installs, faults and projects</p></li><li data-start="3013" data-end="3096"><p data-end="3096" data-start="3015">Arranging site access and managing relationships with building management teams</p></li></ul><h3 data-end="3360" data-start="3323">Skills and experience (desirable)</h3><ul data-end="3924" data-start="3362"><li data-end="3436" data-start="3362"><p data-start="3364" data-end="3436">Strong background in IT support, field engineering or service delivery</p></li><li data-start="3437" data-end="3526"><p data-start="3439" data-end="3526">Excellent communication skills and confidence dealing with customers and stakeholders</p></li><li data-start="3527" data-end="3599"><p data-end="3599" data-start="3529">Solid understanding of fibre, leased lines and business connectivity</p></li><li data-start="3600" data-end="3656"><p data-start="3602" data-end="3656">Good networking knowledge and troubleshooting skills</p></li><li data-end="3785" data-start="3722"><p data-start="3724" data-end="3785">Experience mentoring, coaching or informally leading others</p></li><li data-start="3859" data-end="3924"><p data-start="3861" data-end="3924">Ambition to move into a leadership or service management role</p></li></ul><h3 data-start="3926" data-end="3940">Why apply?</h3><ul data-end="4298" data-start="3942"><li data-end="4002" data-start="3942"><p data-end="4002" data-start="3944">Step into a senior role with real influence and autonomy</p></li><li data-end="4075" data-start="4003"><p data-end="4075" data-start="4005">Play a key part in developing engineers and shaping service delivery</p></li><li data-start="4076" data-end="4136"><p data-start="4078" data-end="4136">Clear progression toward a Service Desk Manager position</p></li><li data-end="4298" data-start="4212"><p data-end="4298" data-start="4214">Join an ambitious, supportive business where leadership is recognised and rewarded</p></li></ul><p data-start="4300" data-is-only-node="" data-end="4465" data-is-last-node="">If you're an experienced engineer looking for the next step in your career, combining technical delivery with leadership and progression, we'd love to hear from you.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/V2lsbC5TdGVhZC41NzA3Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">