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4 results for Database Manager in Cheltenham, Gloucestershire

IT Incident & Problem Manager
  • Newport, Newport
  • remote
  • Permanent
  • 60000 - 62500 GBP / Yearly
  • <p data-start="149" data-end="507">Robert Half are working with a client sitting within the Utilities industry working in a highly regulated environment, and is seeking a proactive and experienced Incident and Problem Manager to join its IT Service Delivery function. This role is responsible for governing and executing incident and problem management processes, ensuring they are consistently applied, monitored, and aligned with organisational objectives.</p><p data-end="862" data-start="509">You will drive service stability and continuous improvement by ensuring incidents are effectively managed, root causes are identified promptly, and corrective actions are implemented to prevent recurrence. The role also includes leading a team of internal staff and external service providers, fostering a high-performance and collaborative environment.</p><p data-start="509" data-end="862"> </p><h3 data-end="169" data-section-id="cr3u3g" data-start="129"><strong data-end="167" data-start="133">Governance &amp; SLA Management</strong></h3><p data-start="170" data-end="410">Own and oversee partner adherence to incident and problem management SLAs, acting as the client authority on Root Cause Analysis (RCA) quality and ensuring corrective actions are effective, timely, and aligned with contractual expectations.</p><h3 data-section-id="9s5edi" data-end="455" data-start="412"><strong data-end="453" data-start="416">Incident Management Leadership</strong></h3><p data-end="629" data-start="456">Ensure incidents are managed efficiently and in line with best practices, driving rapid resolution, minimizing service disruption, and maintaining high service availability.</p><h3 data-start="631" data-section-id="wz17as" data-end="686"><strong data-start="635" data-end="684">Problem Management &amp; Root Cause Excellence</strong></h3><p data-start="687" data-end="859">Lead robust problem management practices, ensuring high-quality RCAs, accurate root cause identification, and implementation of sustainable solutions to prevent recurrence.</p><h3 data-start="861" data-end="913" data-section-id="8ju43f"><strong data-start="865" data-end="911">Vendor &amp; Partner Performance Management</strong></h3><p data-end="1093" data-start="914">Drive vendor accountability through regular service reviews, evaluating SLA performance, RCA quality, and continuous improvement opportunities to enhance overall service delivery.</p><h3 data-section-id="puuog2" data-end="1153" data-start="1095"><strong data-end="1151" data-start="1099">Continuous Improvement &amp; Service Optimization</strong></h3><p data-end="1325" data-start="1154">Identify trends, risks, and improvement opportunities, leading initiatives that enhance incident prevention, streamline processes, and elevate service management maturity.</p><h3 data-section-id="64tba7" data-end="1380" data-start="1327"><strong data-start="1331" data-end="1378">Team Leadership &amp; Capability Development</strong></h3><p data-end="1543" data-start="1381">Lead, coach, and develop a high-performing incident and problem management team, fostering a culture of accountability, collaboration, and operational excellence.</p><h3 data-section-id="1f6av6t" data-end="1605" data-start="1545"><strong data-start="1549" data-end="1603">Stakeholder Collaboration &amp; Service Integration</strong></h3><p data-end="1778" data-start="1606">Work closely with Service Delivery Managers, IT teams, and partners to integrate insights from incidents and problems into broader service strategies and improvement plans. Excellent management upwards and downwards.</p><h3 data-start="1780" data-section-id="1fx33tp" data-end="1837"><strong data-end="1835" data-start="1784">Reporting, Communication &amp; Tooling Expertise</strong></h3><p data-start="1838" data-end="2024">Deliver clear, data-driven reporting and insights to IT leadership, leveraging tools such as ServiceNow, and communicating effectively with both technical and non-technical stakeholders.</p><h3 data-start="2134" data-end="2166" data-section-id="1lerpjn"> </h3><h3 data-start="78" data-end="119" data-section-id="d5l8tf"><strong data-start="82" data-end="117">Qualifications &amp; Accreditations</strong></h3><ul data-end="795" data-start="120"><li data-start="120" data-end="246" data-section-id="1y9xgsk">Proven experience in a management role within IT service delivery, with a strong focus on incident and problem management.</li><li data-section-id="1r5so0k" data-end="371" data-start="247">Solid practical knowledge of ITIL frameworks, particularly across incident, problem, and service management disciplines.</li><li data-start="372" data-section-id="1rr6llk" data-end="474">Demonstrated expertise in Root Cause Analysis (RCA) and implementing effective corrective actions.</li><li data-start="475" data-section-id="5iqqcn" data-end="570">Strong analytical and problem-solving capabilities, with a focus on continuous improvement.</li><li data-start="571" data-section-id="amlqec" data-end="694">Excellent communication skills, with the ability to engage and influence both technical and non-technical stakeholders.</li><li data-section-id="1ax2jyb" data-end="795" data-start="695">Experience driving process optimisation and improving incident and problem management workflows.</li><li data-start="695" data-section-id="1ax2jyb" data-end="795">ITIL 4 Practitioner</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby45ODg3NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-04-24T12:24:13Z
 Data Engineer
  • Bristol, Bristol
  • remote
  • Permanent
  • 55000 - 65000 GBP / Yearly
  • <p>Robert Half is exclusively partnering with a large-scale operational business in Bristol to recruit a newly created Data Engineer role. Paying up to £65,000 with hybrid working (2 days in Bristol). You will be responsible for designing, building and evolving our client's Azure data platform and pipelines. </p><p>Working in a small team, this will be a varied role, ideal for a proven Data Engineer or Data Analytics Engineer to help be the bridge between the Data Analyst and Data Architect. </p><p><strong>Key Responsibilities: </strong></p><ul><li>Design, build and maintain data pipelines across Azure data platforms </li><li>Develop and optimise data models </li><li>Partner with Data Architect to ensure data solutions align with business objectives </li><li>Proactively liaise with stakeholders to understand data requirements and translate into technical designs</li></ul><p><strong>About You: </strong></p><ul><li>Proven Data Engineer with strong Azure data platform knowledge </li><li>Strong understanding of Azure-based data architecture </li><li>Good understanding of data governance, security and compliance </li><li>Hands on experience with Azure SQL Database/warehouse, LogicApps, API Management</li><li>SQL skills and experience optimising queries</li><li>Understanding of Power Platform (advantageous) </li></ul><p><strong>On Offer: </strong></p><ul><li>Salary - up to £65,000 </li><li>Hybrid working (2 days a week in Bristol)</li><li>25 days annual leave </li><li>Pension salary sacrifice - matched up to 9% </li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um94eS5MYXcuMTc2MjMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-05-29T16:48:55Z
 Claims Administrator
  • Cardiff, Cardiff
  • remote
  • Permanent
  • 27128 - 31000 GBP / Yearly
  • <p> </p><p>Robert Half is delighted to be partnering with a well‑established Association to recruit a <strong>Claims &amp; Membership Administrator</strong>. This is a varied and rewarding position covering claims processing, membership administration, direct debit support, and general office duties. It's an excellent opportunity for someone who enjoys accuracy, organisation, and delivering excellent service within a supportive team environment.</p><h3><strong>Key Responsibilities</strong></h3><br><br>Claims Administration<br><br><ul><li>Sort, process and archive claim forms.</li><li>Handle all claims enquiries, including requesting medical certificates when required.</li><li>Assess and calculate claim benefits, ensuring accuracy.</li><li>Print and collate claim cheques and supporting documents.</li><li>Maintain and update pending claims files.</li><li>Issue correspondence to the Medical Records Office.</li><li>Accurately file all claims records and communications.</li><li>Contact customers to gather additional information as needed.</li><li>Ensure all claim and customer information complies with GDPR regulations.</li></ul><br><br>Membership Administration<br><br><ul><li>Respond to membership queries from current, prospective, and new members.</li><li>Draft and produce membership letters and supporting documentation.</li><li>Enrol individual and group members onto the membership database.</li><li>Process renewals and continuing membership requests.</li><li>Update and manage group membership lists, including extracting key information (e.g., cancellations).</li><li>Organise, print and distribute group membership lists.</li><li>Maintain accurate and GDPR‑compliant membership records.</li><li>Support membership growth by tracking enquiries and issuing follow‑up communications.</li></ul><br><br>Direct Debit Support<br><br><ul><li>Set up new members on the Association's internal claims and direct debit systems.</li><li>Process premium direct debit payments.</li><li>Manage unpaid direct debit transactions.</li><li>Ensure internal systems accurately reflect all direct debit movements.</li></ul><br><br>General Office Duties<br><br><ul><li>Open, sort and prepare daily post for franking.</li><li>Answer incoming calls and respond to general email/postal enquiries.</li><li>Welcome visitors and manage deliveries.</li><li>Monitor and order office stationery supplies.</li><li>Support the overall security, cleanliness and efficiency of the office.</li><li>Adhere to Health &amp; Safety and Fire Safety procedures.</li><li>Assist in training new team members.</li><li>Undertake ad‑hoc administrative tasks as required.</li></ul><h3><strong>What We're Looking For</strong></h3><ul><li>Strong administrative experience, ideally within claims, membership, insurance, finance, or similar environments.</li><li>Excellent attention to detail and ability to process information accurately.</li><li>Confident communication skills across phone, email and written correspondence.</li><li>Strong organisational skills with the ability to manage multiple tasks at pace.</li><li>Proactive, reliable and able to work well as part of a team.</li><li>Confident using databases, MS Office applications, and internal systems.</li></ul><h3><strong>What's on Offer</strong></h3><ul><li>A friendly, supportive working environment.</li><li>Opportunity to work within an established, values-driven organisation.</li><li>Training, development and long-term progression opportunities.</li><li>Competitive salary and benefits package.</li></ul><p>If you're a detail‑driven administrator looking for a steady, varied role within a supportive team, we'd love to hear from you.</p><p><br /><strong>Apply or contact for further information </strong></p><br><p> </p><p> </p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuNDU2MjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
  • 2026-04-24T10:41:20Z
 Integration Director
  • Birmingham, West Midlands
  • remote
  • Permanent
  • - 91000 GBP / Yearly
  • <p><strong>Interim Integration Director - Healthcare</strong></p><p>Robert Half is supporting a healthcare organisation with the appointment of an Interim Transformation / Integration Director to lead a major integration programme for a period of 6-12 Months.</p><p>This is a high-impact interim assignment, focused on integrating an acquisition. The successful candidate will take ownership of the mobilisation plan, customer transition, workforce integration, operating model design and commercial delivery.</p><p>The role requires someone who can move quickly, operate at board level and bring structure to a complex, time-critical transformation programme.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the end-to-end mobilisation and transfer of a healthcare service into the existing business.</li><li>Deliver a safe, controlled transition across customers, workforce, systems, processes and operations.</li><li>Build and manage the overall integration plan, including key milestones, risks, dependencies and success measures.</li><li>Work closely with operations, HR, finance, quality, safeguarding, commercial and marketing teams to ensure a joined-up transition.</li><li>Support the transfer and integration of employees, working alongside specialist HR and TUPE support.</li><li>Develop a commercially viable operating model, including cost base, pricing assumptions, margin delivery and long-term scalability.</li><li>Review how customers and service delivery should be allocated across the existing branch or regional structure.</li><li>Design the target operating model for the service once mobilisation is complete.</li><li>Establish clear reporting to the executive team and board, including KPIs, risk management and progress updates.</li><li>Ensure the transition is delivered without compromising quality, safety, customer experience or regulatory standards.</li></ul><p> </p><p><strong>What we're looking for</strong></p><ul><li>A senior interim transformation or integration leader with experience in complex service environments.</li><li>Strong background in healthcare, social care, regulated services or another people-led, multi-site environment.</li><li>Proven experience leading acquisitions, service transfers, contract mobilisations, integrations or operational transformation programmes.</li><li>Commercially strong, with the ability to build robust operating models and understand pricing, cost structures and margin delivery.</li><li>Experience working with cross-functional teams including operations, HR, finance, quality, compliance and commercial leadership.</li><li>Comfortable operating at pace, dealing with ambiguity and reporting directly into senior leadership.</li><li>Exposure to regulated environments would be highly desirable, particularly healthcare or care-related services.</li><li>Able to combine strategic thinking with hands-on delivery.</li></ul><p>If you have led complex integrations programmes within healthcare or a similarly regulated environment, please apply now or get in touch for a confidential conversation.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RGFuaWVsLkdyZWVuZS45Mjk5NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
  • 2026-06-01T15:47:37Z
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