5 results for First Line Support in Caerdydd, Cardiff

IT Operations Manager

Corsham, Wiltshire
remote
Permanent
75000 - 90000 GBP / Yearly
Icon Cancer Centre and Pharmaxo Group are leading healthcare providers delivering specialist services across the United Kingdom. Together, they bring a highly experienced team providing comprehensive cancer care, including medical oncology, radiation oncology, haematology, chemotherapy, research, pharmacy, theranostics and PET-CT through Icon Cancer Centre UK, alongside sterile compounding, and nursing home healthcare services through Pharmaxo. Together, Icon Cancer Centre and Pharmaxo deliver an end-to-end healthcare service for patients and partners across the UK.We're looking for an experienced IT Operations Manager to lead IT operations across our UK business, supporting cancer centres, compounding facilities and home healthcare services. This is a key leadership role responsible for delivering reliable, secure and high-performing IT services across a complex multi-site healthcare environment.The roleYou'll lead IT operations across the UK, overseeing infrastructure, networks, service delivery, cloud and data centre operations, service desk, platform support, and supplier performance.This role suits a strong operational leader with technical expertise, commercial awareness and a passion for service excellence.Key responsibilities<ul><li>Lead, develop and mentor the IT Operations team across infrastructure, networks, service desk and support</li><li>Oversee day-to-day IT operations, ensuring reliable, secure and resilient services</li><li>Manage incident, problem and change processes in line with ITIL principles</li><li>Monitor and improve service performance, including SLAs, KPIs and customer satisfaction</li><li>Support business-critical platforms, including D365 and other core systems</li><li>Manage third-party vendors and service providers to meet delivery expectations</li><li>Work closely with business and technical stakeholders to align IT services with operational needs</li><li>Contribute to IT strategy, delivery planning, governance and continuous improvement</li></ul>About youYou're a confident, collaborative IT leader with strong experience in complex operational environments.Essential<ul><li>Proven experience leading IT operations, infrastructure and service delivery teams</li><li>Strong knowledge of enterprise infrastructure, networks, servers, storage, virtualisation, backups, cloud services and systems administration</li><li>Experience with ITIL-aligned incident, problem and change management</li><li>Strong supplier, risk and budget management experience</li><li>Excellent communication, analytical and problem-solving skills</li><li>Ability to translate technical issues into practical business outcomes</li></ul>Desirable<ul><li>Experience in healthcare, life sciences or another regulated environment</li><li>Knowledge of UK healthcare and compliance frameworks, including NHS, DSPT, GDPR, DPIA and Cyber Essentials Plus</li><li>Experience in multi-site environments</li><li>Exposure to Microsoft D365 support</li><li>Degree in Computer Science or related field</li><li>Project management and/or leadership qualification</li></ul>On offer <ul><li>Salary up to £90,000</li><li>Hybrid working - office based in Corsham</li><li>Enhanced annual leave package increasing with Length of Service (25 days + bank holidays, increasing to 27 days + bank holidays after 3 years' service)</li><li>Enhanced pension contribution rates - Auto-enrolment from day 1 at basic contributions (5% employee, 4% employer) or the individual can elect to increase their contribution to 6% to which the employer will double their contribution to 8%</li><li>Access to Engage;Engage is an external platform providing employee discounts, recognition, and wellbeing support</li><li>Access to the Wellbeing Centre (Employee Assistant Programme and Occupational Health Support)</li><li>Private Medical Insurance (funded by the Company) - eligible following successful completion of a 6-month probation period; can elect to add family members to your policy at a cost (deducted via payroll)</li><li>Life Assurance - 10 x your annual salary (max of £300,000)</li></ul>Please note any direct and third-party applications you receive shall be sent through to Roxy Law. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Um94eS5MYXcuNzY3NjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-04T10:38:25Z

IT Support Engineer

Bristol, Bristol
remote
Permanent
28000 - 33000 GBP / Yearly
Robert Half are support a client to recruit for an IT Support Engineer. As part of the IT Services Team, you will provide day-to-day IT support to colleagues across Microsoft 365 and internal systems.<h3>Key Responsibilities</h3><ul data-spread="false"><li>Manage helpdesk tickets and resolve IT issues efficiently</li><li>Support laptops, monitors, docks and meeting room equipment</li><li>Provide support for corporate iPhones and personal devices</li><li>Troubleshoot network and connectivity issues</li><li>Manage user accounts for new starters and leavers</li><li>Keep IT asset records up to date</li><li>Provide basic IT inductions for new users</li><li>Manage Teams, Exchange Online groups and distribution lists</li><li>Assist with IT equipment rollouts and office projects</li><li>Support users with Microsoft 365 and internal applications</li><li>Help maintain the helpdesk, automated processes and phishing awareness systems</li><li>Embrace new technologies, including automation and AI</li></ul><h3>About You</h3>You will be organised, detail-focused and customer-focused, with strong communication and problem-solving skills. You should be comfortable supporting users and keen to learn new technologies.<h3>Experience Required</h3><ul data-spread="false"><li>At least 3 years of hands-on IT support experience</li><li>Active Directory administration</li><li>Windows 11 and Microsoft 365 support</li><li>Laptop hardware support</li><li>Ticket-based helpdesk systems</li><li>Video conferencing equipment</li><li>Strong troubleshooting and customer service skills</li></ul><h3>Desirable</h3><ul data-spread="false"><li>Azure and Azure AD</li><li>Microsoft or CompTIA qualifications</li><li>iPhone and iOS support</li><li>Power Automate</li><li>Software testing</li><li>ITIL</li></ul>The role offers a friendly, supportive working environment, good work/life balance and hybrid workingRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby40MzY2Mi4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-08-19T07:55:56Z

Personal Assistant

Swansea, Swansea
remote
Permanent
30000 - 35000 GBP / Yearly
<h2>The Opportunity</h2>Robert Half are working with a leading international organisation is seeking an experienced and highly organised Personal Assistant to provide comprehensive executive support to the UK Operations Manager.This is an excellent opportunity for a professional PA who thrives in a fast-paced environment and enjoys working closely with senior leadership. The role offers significant variety, autonomy and exposure to both UK and international stakeholders, making it ideal for someone who can confidently manage competing priorities while maintaining the highest levels of professionalism and confidentiality.<h2>Key Responsibilities</h2>As Personal Assistant, you will:<ul><li>Provide proactive executive and administrative support to the UK Operations Manager.</li><li>Manage complex diaries, appointments and correspondence.</li><li>Coordinate domestic and international travel arrangements, including flights, accommodation, visas and travel documentation.</li><li>Organise meetings, leadership events and conferences, ensuring all logistics are effectively managed.</li><li>Act as a point of contact for senior visitors, customers and key stakeholders.</li><li>Prepare reports, presentations, business documentation and correspondence.</li><li>Process invoices, expenses and supplier payments in line with company procedures.</li><li>Administer company credit card processes and maintain accurate financial records.</li><li>Support corporate governance activities and ensure relevant documentation is maintained.</li><li>Coordinate employee recognition programmes, educational awards and community initiatives.</li><li>Liaise with legal teams, insurers, corporate functions and external stakeholders where required.</li><li>Take meeting minutes and maintain accurate records.</li><li>Support continuous improvement initiatives and special projects.</li></ul><h2>About You</h2>To be successful in this role, you'll have:<ul><li>Previous experience as a Personal Assistant, Executive Assistant or senior administrative professional.</li><li>Experience supporting senior leaders within a complex business environment.</li><li>Excellent organisational, planning and prioritisation skills.</li><li>Strong communication and interpersonal abilities.</li><li>Exceptional attention to detail.</li><li>Experience coordinating complex travel arrangements.</li><li>Financial administration experience, including expenses and invoice processing.</li><li>Strong Microsoft Office skills, including Outlook, Word, Excel and PowerPoint.</li><li>The ability to work independently and manage multiple priorities simultaneously.</li><li>High levels of integrity, discretion and professionalism when handling confidential information.</li></ul><h3>Desirable Skills & Experience</h3><ul><li>Business Studies Diploma, PA Qualification or equivalent Level 3 qualification.</li><li>Experience working within a large multinational organisation.</li><li>SAP knowledge or experience.</li><li>Corporate governance administration experience.</li><li>Minute-taking experience.</li></ul><h2>The Ideal Candidate</h2>We're looking for someone who is:<ul><li>Professional, proactive and highly dependable.</li><li>Confident working with senior stakeholders.</li><li>Emotionally intelligent with excellent relationship-building skills.</li><li>Adaptable and resilient in a fast-paced environment.</li><li>Able to remain calm under pressure and meet tight deadlines.</li><li>Committed to delivering a first-class support service.</li></ul><h2>Benefits</h2><ul><li>Salary up to £35,000</li><li>Company pension scheme</li><li>Life insurance</li><li>Cycle to Work scheme</li><li>Free on-site parking</li><li>On-site gym</li><li>Free flu vaccinations</li><li>Sick pay</li><li>Bereavement leave</li></ul><h2>Location & Working Pattern</h2>This role is based in Swansea (SA6) and is office-based. Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/R2F2aW4uV2lsbGlhbXMuNTE2OTAuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-08-18T16:29:18Z

Technical Services Specialist

Bristol, Bristol
remote
Permanent
45000 - 55000 GBP / Yearly
Robert Half are partnering with a long-standing client in Central Bristol to recruit for a Technical services specialistAre you looking for a long-term career and an organisation that practices the 'family' feel rather than it being just a tagline? This might be the role for youThe role is responsible for improving platform performance, implementing best practice, leading technical initiatives and ensuring business-critical systems remain available and secureSystems and Infrastructure<ul><li>Administer and support Microsoft 365 technologies, including Entra ID, Intune, Exchange Online, Teams, SharePoint, Defender, Power Platform and Azure</li><li>Manage Windows Server, Active Directory, end-user devices, operating system standards and software deployment</li><li>Maintain identity management solutions including SSO, MFA and automated user provisioning</li><li>Support backup, disaster recovery, DNS, SSL certificates and website administration</li></ul>Governance and security<ul><li>Implement and maintain security policies, governance and best practices</li><li>Manage vulnerability remediation, patching and security monitoring</li><li>Develop technical documentation, playbooks, test plans and operational procedures</li><li>Ensure compliance with security baselines and operational standards</li></ul>Service Operations<ul><li>Act as technical lead for incidents, problems, changes and major outages</li><li>Proactively monitor platforms, investigate alerts and implement service improvements</li><li>Provide technical escalation support across Digital Services</li><li>Support project delivery, service transitions and continual improvement through automation where possible</li></ul>Stakeholder & Vendor Management<ul><li>Work closely with third-party suppliers and internal stakeholders to deliver and support technical solutions</li><li>Coordinate escalated support issues, manage vendor relationships and ensure service levels are achieved</li><li>Act as the technical lead when working with external partners on projects and operational activities</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RmF6Lk5hbmRvby40Nzg4MS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-07-15T18:11:48Z

Systems Support Analyst

Cirencester, Gloucestershire
remote
Permanent
30000 - 35000 GBP / Yearly
Exciting opportunity to join a growing business based near Cirencester as a Systems Support Analyst offering up to £35,000 plus excellent benefits (including hybrid working). The roleAs Systems Support Analyst, you'll be responsible for:<ul><li>delivering day-to-day support for key business applications</li><li>monitoring system performance and resolving issues in a timely manner</li><li>root causes analysis and implementing service improvements</li><li>providing expertise across systems and processes to stakeholders across the business</li><li>assisting with testing, upgrades and ongoing change activities</li></ul> About you Applicants for the Systems Support Analyst role will have:<ul><li>experience gained in a similar systems / application support position</li><li>excellent communication and customer service skills </li><li>strong analytical and organisation skills</li><li>be working towards or hold a relevant qualification / degree or equivalent (e.g. Computer Science)</li></ul> On offerSalary up to £35,000 plus excellent benefits including hybrid workingRobert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/cGV0ZXIuZWx3YXJkLjQ0MjI0LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
2026-07-20T16:05:51Z