<p><strong>PRINCIPAL ACCOUNTABILITIES:</strong></p><p>This role revolves around answering, logging and managing calls related to IT software, hardware and systems; setting their priorities and owning them to resolution.</p><ul><li>Answering and logging all incidents/requests whether received via phone, email or face to face.</li><li>Resolving 95% of incidents/requests coming into the Service Desk owning from inception to completion.</li><li>Create and administer user and email accounts for the companies Active Directory and Office365 systems.</li><li>Installation, configuration and support of Microsoft Operating systems, Microsoft Office applications and business software</li><li>An involvement in project work such as upgrades and rollouts</li><li>Adopt security best practice - Antivirus, Backup/Restore</li><li>Hardware build and repair including peripherals</li><li>Maintain and administer mobile phones and their operating systems</li><li>Support of video conferencing equipment</li><li>Develop and expand Service Desk knowledge base</li><li>Provide holiday cover for other members of staff including some in other parts of the UK - staying away will be necessary</li><li>Project a positive image of IT and maintain/develop good working relationships with both internal and external customers to improve service delivery.</li></ul><p><strong>PERSON PROFILE:</strong></p><p><strong>QUALIFICATIONS, SKILLS AND EXPERIENCE</strong></p><ul><li>An aptitude for learning and a passion for technology</li><li>Hardware repair skills preferable</li><li>Knowledge of mobile phones and their operating systems specifically iOS and Android</li><li>Exceptional customer service skills</li><li>Excellent written as well as oral communication skills.</li><li>Creative and pioneering - ability to apply original thought to problem solving</li><li>Essential to have current "clean" driving licence</li></ul><p><strong>QUALITIES AND ATTRIBUTES</strong></p><ul><li>A passion for Information Technology and a desire to learn, undertaking technical qualifications as appropriate.</li><li>Must be a good communicator of strong character</li><li>Can manage and organise own workload with minimal supervision</li><li>Committed to delivering a quality customer service, best practice and best value</li><li>Diligent in maintaining reports, responses and documentation in general</li><li>Ability to assimilate Information Technology knowledge/new concepts quickly</li><li>Urgent and responsive - to Department and business needs</li><li>Results orientated - enthusiastic, energetic and committed</li><li>Willing and able to travel and spend time away at the other UK based Companies</li><li>Willing and prepared to work unsociable hours where necessary to meet deadlines<br /><br /><br /></li></ul><p>Hybrid working on offer on a rota basis with the wider IT team - approximately 3 days in office per week dependent on needs of the business.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjU1OTA5LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>Robert Half Technology are currently working with a leading organisation based in <strong>South Wales</strong> that is embarking on a major M<strong>icrosoft Dynamics 365 (D365) implementation</strong>. They're looking for an experienced D365 Transition Manager to lead the testing and cut-over phases, ensuring a smooth and successful migration from legacy systems to D365.</p><p>The role is a <strong>12 month Fixed Term Contract</strong> paying up to £60,000 per annum with potential for contract extensions. </p><p>The role is full-time Monday to Friday and you <strong>will be required to be in the office as and when required in South Wales. </strong></p><p data-start="51" data-end="303"><strong data-end="104" data-start="51">The D365 Transition Manager </strong>will be responsible for managing all aspects of testing for the Dynamics project at as well as overseeing the cut-over process, including data migration and system configuration.</p><p data-start="305" data-end="326">Key responsibilities:</p><ul data-end="1265" data-start="328"><li data-start="328" data-end="589"><p data-start="330" data-end="589">Develop and manage a detailed plan for delivering testing cycles, including System Integration Testing (SIT), User Acceptance Testing (UAT), and performance testing, to ensure the system meets readiness criteria and delivers required business functionality.</p></li><li data-start="590" data-end="824"><p data-end="824" data-start="592">Identify and manage defects by logging, prioritising, and tracking issues through Azure DevOps (ADO), collaborating closely with the project team and relevant stakeholders to ensure prompt resolution and effective risk management.</p></li><li data-start="825" data-end="1062"><p data-start="827" data-end="1062">Produce and maintain clear, comprehensive testing documentation in Azure DevOps including test plans, test cases, and test scripts that aligns with business requirements and ensures full traceability throughout the testing lifecycle.</p></li><li data-end="1265" data-start="1063"><p data-end="1265" data-start="1065">Foster strong alignment between business stakeholders and the project team by offering expert advice and guidance, ensuring all testing activities remain in step with project objectives and timelines.</p></li></ul><p>If you are interested then please apply to this advert or send a copy of your CV</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/dGhhbWluYS5zYWxhbS4zMjA1Ny4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p>Robert Half are working with an existing Bristol client to support the growth of their Security Function.<strong><br /><br />Key Responsibilities: </strong></p><ul><li>Support the planning and completion of compliance reviews to evaluate the effectiveness of information security controls, creating detailed compliance reports and remediation plans.</li><li>Operate compliance tools in line with formal procedures.</li><li>Maintain the Security And Risk Tracking (SART) and Exceptions process.</li><li>Collaborate with business stakeholders to agree, implement, and manage security controls for key business systems and processes.</li><li>Coordinate security inventories, scheduled team activities, actions, and improvements.</li><li>Generate ongoing team reporting, metrics/KPIs, and dashboards for stakeholders, including senior leadership and governance committees.</li><li>Support information security incident response and recovery efforts as directed, including Post Incident Reviews and implementing control improvements.<br /><br /></li></ul><p><strong>Skills/Experience:<br /><br /></strong></p><ul><li>Industry-recognised security certifications such as Security+, CEH, or CySA+.</li><li>Familiarity with basic security principles and practices.</li><li>Knowledge of a range of technical security controls and their operations</li><li>Familiarity with compliance and audit tools, risk assessment methodologies, and security technologies.</li><li>Broad ranging analyst skills acquired while working on diverse IT and / or business projects.</li><li>Proven experience in performing IT / Cyber security control assessment reviews.</li><li>Experience working with Information security frameworks and compliance standards (e.g. ISO27001, Cyber Essentials Plus, NIST, SOC2 and PCI-DSS).</li><li>Strong interest in Information security and technology, and motivated to learn new technologies.</li></ul><p><strong> </strong></p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/Um9yeS5LaXJrbWFuLjgwMjkzLjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
