<p class="isSelectedEnd">Robert Half are supporting our client with a sarch for an <strong>I</strong>T Support Engineer, supporting users across sites around Birmingham.</p><h3>Key Responsibilities</h3><ul data-spread="false"><li>Provide first-line support for hardware, software and network issues</li><li>Train users and develop training materials</li><li>Assist with programming, scripting and application development</li><li>Support the integration of third-party software and systems</li><li>Develop client-facing IT solutions where required</li><li>Liaise with external software suppliers and service providers</li><li>Manage multiple tasks and projects, ensuring deadlines are met</li></ul><h3>Requirement</h3><ul data-spread="false"><li>Experience supporting users with hardware and software issues</li><li>Experience working within a small IT team and managing multiple priorities</li><li>Ability to learn new programming languages and technologies</li><li>Strong communication and interpersonal skills</li><li>IT qualifications or demonstrable IT experience and training</li><li>A proactive, adaptable approach and willingness to learn</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby44NDQ2NC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Contract Opportunity: 1st & 2nd Line IT Support Engineer</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"><strong>Role: 1st & 2nd Line IT Support Engineer</strong></p><p style="margin: 0in; font-size: 11.0pt;">📍 Location: Oxfordshire</p><p style="margin: 0in; font-size: 11.0pt;">💷 Rate: Competitive Daily Rate</p><p style="margin: 0in; font-size: 11.0pt;">🕐 Working Pattern: Full Time</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">My client is looking for an experienced 1st & 2nd Line IT Support Engineer to join their IT department. This is a hands-on support role, providing technical assistance to users while helping to maintain and support the organisation's IT environment.</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;">Key Responsibilities</p><ul type="disc" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide 1st and 2nd line technical support across hardware, software and network-related issues</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Install, configure and troubleshoot hardware, software and corporate devices</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Support user on-boarding and off-boarding, including account setup, identity management and hardware preparation</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Troubleshoot workplace technologies, with a strong focus on:</li><ul type="circle" style="direction: ltr; unicode-bidi: embed; margin-top: 0in; margin-bottom: 0in;"><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Active Directory</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Exchange</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Windows</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Microsoft 365 (M365)</li></ul><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide basic networking support and troubleshooting</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Provide IT support to both office-based and remote users</li><li style="margin-top: 0; margin-bottom: 0; vertical-align: middle;">Work effectively both independently and collaboratively as part of a wider IT team</li></ul><p style="margin: 0in; margin-left: .375in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 16.0pt;">About You</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">You will have previous experience in a 1st and/or 2nd Line IT Support role, with strong troubleshooting skills and a practical, user-focused approach. Experience supporting Microsoft-based workplace environments is essential.</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">My client is looking to move quickly on this opportunity. If you are interested, please get in touch with an up-to-date CV as soon as possible.</p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;"> </p><p style="margin: 0in; font-family: Calibri; font-size: 11.0pt;">Contract Opportunity: 1st & 2nd Line IT Support Engineer</p><br><br><br><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/c2FtLmJvc2NvbGV5LjUwNDM4LjEwOTIzQHJoaS5hcGxpdHJhay5jb20.gif">
<p>A specialist engineering team is expanding within a highly secure technology environment and is looking to speak with experienced Software Developers.</p><p>What we're looking for:</p><ul><li>Strong experience with Java, Python and/or JavaScript/TypeScript</li><li>Cloud exposure across AWS or Azure Experience working in complex, high-assurance environments</li><li>Willingness to work primarily onsite in Manchester, Gloucerster or London</li></ul><p><strong>Enhanced Developed Vetting (eDV) clearance is mandatory.</strong></p><p>This is a permanent opportunity with a competitive salary package, additional clearance-related allowance and the chance to work on technically challenging, security-focused programmes. Due to the nature of the work, suitability and eligibility requirements will apply.</p><p>If you have the relevant background and would be open to a confidential conversation, please get in touch.</p><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RmF6Lk5hbmRvby40NTcxNy4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
<p><strong>Key Account Administrator - 6 month assignment - Up to £140/day - Leicester - Onsite</strong></p><p>Are you a natural relationship-builder with a passion for delivering exceptional customer service? Do you thrive in a fast-paced environment where organisation, communication and attention to detail are key?</p><p>We're working with a well-established business within the engineering and service industry to recruit a Key Account Administrator. This is a fantastic opportunity to join a customer-focused team, playing a pivotal role in supporting key client relationships and ensuring the smooth delivery of services to some of the organisation's most important accounts.</p><p><strong>Key Details:</strong></p><ul><li><strong>Job Title</strong>: Key Account Administrator</li><li><strong>Pay rate</strong>: Up to £140/day (DOE) + holiday pay</li><li><strong>Location</strong>: Leicester</li><li><strong>Contract Length:</strong> 6 months</li><li><strong>Start date</strong>: ASAP</li><li><strong>Working pattern</strong>: Full-time, 5 days onsite</li><li><strong>Working hours</strong>: First 2 weeks: Monday - Friday 08:00 - 16:00, after that can choose between 3 set shifts: Monday - Friday 08:00 - 16:00 OR 10:00 - 18:00 OR 12:00 - 20:00</li></ul><p><strong>Responsibilities:</strong></p><ul><li>Building and maintaining strong relationships with key account clients and internal stakeholders.</li><li>Acting as a primary point of contact for customer queries, ensuring initial responses are provided within 24 hours.</li><li>Coordinating engineer updates and estimated arrival times, ensuring customer records and internal systems remain up to date.</li><li>Managing customer helpdesks and maintaining accurate contact information across designated accounts.</li><li>Updating customer web portals with service information, progress reports and work order updates.</li><li>Coordinating quotations and supporting the submission of documentation through customer portals.</li><li>Preparing and delivering bespoke customer reports, ensuring deadlines and agreed KPIs are consistently achieved.</li><li>Managing and communicating updates relating to equipment shutdowns, keeping customers fully informed throughout.</li><li>Supporting the closure of insurance reports, work orders and outstanding tasks.</li><li>Working closely with Account Managers to support customer meetings and account management activities.</li></ul><p><strong>Requirements:</strong></p><ul><li>Previous experience in corporate account management, customer account administration or a similar customer-facing role.</li><li>Experience acting as a primary point of contact for customers.</li><li>Excellent written and verbal communication skills, with the confidence to liaise with customers and internal stakeholders at all levels.</li><li>Strong interpersonal skills and the ability to build effective working relationships.</li><li>Excellent organisational skills and the ability to manage competing priorities in a fast-paced environment.</li><li>A resilient, solutions-focused approach, with the ability to remain calm under pressure.</li><li>Good Microsoft Office skills, particularly Excel. Experience with Dynamics CRM or customer web portals would be advantageous.</li><li>A proactive, can-do attitude, with a strong sense of ownership and accountability.</li></ul><p>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.</p><img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuNTg2MzUuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">