8 results for Customer Servicessuccess Manager in Birmingham, Birmingham

Regional Director

Stoke-on-Trent, Staffordshire
remote
Permanent
120000 - 130000 GBP / Yearly
REGIONAL DIRECTOR - UP TO £130k + 25% BONUS - STOKE - HYBRID Robert Half are thrilled to be assisting a well-known client with their search for a Regional Director, offering hybrid working, a basic salary of up to £130,000 + bonus + car allowance! This senior leadership role offers the chance to take ownership of a significant regional portfolio, driving customer excellence, operational performance, financial success, and sustainable growth across a complex landscape. You will lead a team of senior account leaders, building strong customer partnerships, developing high-performing teams, and ensuring exceptional service delivery that directly supports providers in achieving their objectives.Key Details: <ul><li>Job Title: Regional Director </li><li>Salary: £120k - £130k + 25% bonus + car allowance </li><li>Location: Flexible based on local office - Stoke or Bolton ideally </li><li>Working Pattern: Full-time - hybrid (3 days onsite, 2 days remote) </li></ul>Responsibilities: <ul><li>Lead and develop a portfolio of key accounts, ensuring exceptional customer outcomes, operational excellence and commercial performance.</li><li>Manage and support a team of senior account leaders, driving accountability, engagement and high performance.</li><li>Develop and implement strategic account plans aligned to both customer objectives and wider business goals.</li><li>Identify opportunities for growth, service enhancement and long-term value creation across the portfolio.</li><li>Build and maintain strong relationships with senior customer stakeholders, acting as a trusted partner and advisor.</li><li>Translate customer needs and business insights into effective service solutions and operational strategies.</li><li>Ensure alignment between customers, operational teams and support functions to deliver against agreed objectives.</li><li>Take full ownership of regional P&L performance, including budgeting, forecasting and profitability.</li><li>Drive service excellence through effective management of contractual obligations, SLAs and KPIs.</li><li>Lead continuous improvement initiatives that enhance service delivery, efficiency and customer satisfaction.</li><li>Promote a strong culture of safety, compliance and governance across all operations.</li><li>Develop future talent through succession planning, coaching and leadership development initiatives.</li><li>Foster a culture of collaboration, accountability and high employee engagement throughout the region.</li></ul>Requirements: <ul><li>Proven experience leading senior managers and high-performing teams within Facilities Management or a similar service-led environment.</li><li>Strong background in strategic account management, customer relationship development and consultative sales.</li><li>Experience operating within large, complex matrix organisations with multiple stakeholders.</li><li>Demonstrable success managing budgets, forecasting, profitability and overall P&L performance.</li><li>Strong understanding of SLA management, KPI reporting and operational performance improvement.</li><li>Experience overseeing Hard Services within critical or highly regulated environments.</li><li>Commercially astute, with the ability to identify growth opportunities and deliver sustainable business performance.</li><li>Excellent stakeholder management, communication and influencing skills.</li><li>Resilient and adaptable, with the ability to navigate complex challenges and changing priorities.</li><li>A natural leader who inspires, develops and motivates others to achieve outstanding results.</li><li>Decisive, action-oriented and solutions-focused, with strong problem-solving capabilities.</li><li>Proficient in Microsoft Office and business reporting tools.</li><li>Committed to driving continuous improvement, innovation and customer excellence.</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RW1pbHkuTGV3aXMuNTAzMzMuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-06-01T16:20:59Z

Integration Director

Birmingham, West Midlands
remote
Permanent
- 91000 GBP / Yearly
Interim Integration Director - HealthcareRobert Half is supporting a healthcare organisation with the appointment of an Interim Transformation / Integration Director to lead a major integration programme for a period of 6-12 Months.This is a high-impact interim assignment, focused on integrating an acquisition. The successful candidate will take ownership of the mobilisation plan, customer transition, workforce integration, operating model design and commercial delivery.The role requires someone who can move quickly, operate at board level and bring structure to a complex, time-critical transformation programme. Key Responsibilities<ul><li>Lead the end-to-end mobilisation and transfer of a healthcare service into the existing business.</li><li>Deliver a safe, controlled transition across customers, workforce, systems, processes and operations.</li><li>Build and manage the overall integration plan, including key milestones, risks, dependencies and success measures.</li><li>Work closely with operations, HR, finance, quality, safeguarding, commercial and marketing teams to ensure a joined-up transition.</li><li>Support the transfer and integration of employees, working alongside specialist HR and TUPE support.</li><li>Develop a commercially viable operating model, including cost base, pricing assumptions, margin delivery and long-term scalability.</li><li>Review how customers and service delivery should be allocated across the existing branch or regional structure.</li><li>Design the target operating model for the service once mobilisation is complete.</li><li>Establish clear reporting to the executive team and board, including KPIs, risk management and progress updates.</li><li>Ensure the transition is delivered without compromising quality, safety, customer experience or regulatory standards.</li></ul> What we're looking for<ul><li>A senior interim transformation or integration leader with experience in complex service environments.</li><li>Strong background in healthcare, social care, regulated services or another people-led, multi-site environment.</li><li>Proven experience leading acquisitions, service transfers, contract mobilisations, integrations or operational transformation programmes.</li><li>Commercially strong, with the ability to build robust operating models and understand pricing, cost structures and margin delivery.</li><li>Experience working with cross-functional teams including operations, HR, finance, quality, compliance and commercial leadership.</li><li>Comfortable operating at pace, dealing with ambiguity and reporting directly into senior leadership.</li><li>Exposure to regulated environments would be highly desirable, particularly healthcare or care-related services.</li><li>Able to combine strategic thinking with hands-on delivery.</li></ul>If you have led complex integrations programmes within healthcare or a similarly regulated environment, please apply now or get in touch for a confidential conversation.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RGFuaWVsLkdyZWVuZS45Mjk5NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-01T15:47:35Z

Head of Financial Planning

Buckingham, Buckinghamshire
remote
Permanent
55000 - 75000 GBP / Yearly
The Permanent Division of Robert Half is currently recruiting for a Head of Financial Planning on behalf of a specialist Service and Data/Information Organisation with offices in Buckingham.The RoleAs Head of Financial Planning you will become a senior member of the Finance leadership team, working closely with the Chief Financial Officer, Head of Financial Operations and other Executive stakeholders to provide strategic leadership in relation to financial planning, performance management and business partnering activities, ensuring that financial insight, forecasting, modelling and analysis support decision making at all levels of the organisation. Day to day duties will consist of:<ul><li>Lead the development and continuous improvement of the Organisation financial planning framework, including annual budgets, rolling forecasts, medium-term plans and long-term financial projections.</li><li>Establish organisation-wide planning methodologies, performance management frameworks and financial modelling standards.</li><li>Provide strategic oversight of management information and financial performance reporting, ensuring outputs support effective institutional decision making and governance.</li><li>Lead the financial evaluation of major investments, commercial opportunities, partnerships and organisational change initiatives, including due diligence annual reviews.</li><li>Develop and maintain complex financial models, including resource allocation methodologies, scenario models, investment appraisals and financial sustainability assessments.</li></ul><ul><li>Provide authoritative financial advice and recommendations to the Chief Financial Officer and Executive Team, on complex financial, commercial and strategic matters.</li><li>Prepare and present reports, business cases, financial models and strategic analyses for senior governance and decision-making forums.</li><li>Translate complex financial information into clear and accessible recommendations for both financial and non-financial audiences.</li><li>Act as a senior point of contact for complex financial planning, forecasting and performance management matters.</li></ul><ul><li>Provide leadership, coaching and performance management for direct reports.</li><li>Assess organisational capability, capacity and future resourcing requirements and make recommendations to support strategic objectives.</li><li>Contribute to the wider development of financial understanding across the Organisation</li></ul>Your profileYou will be a Qualified Accountant with the ability to lead a team and also with substantial experience of leading financial planning, management reporting, and business partnering in a complex organisation, with clear evidence of improving quality, timeliness, and analytical value. This is an excellent role to implement commercial reporting processes and values in order to drive the organisation towards further success.SalaryRole of Head of Financial Planning based in Buckingham is offering a salary up to £75K with hybrid working and excellent additional benefits.Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RGVhbi5QdWxsZW4uNDI0MTkuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-07-01T14:43:19Z

Financial Controller

Cheltenham, Gloucestershire
remote
Permanent
60000 - 70000 GBP / Yearly
Finance ControllerAre you looking to join a progressive, purpose‑driven organisation in a senior finance leadership role?Robert Half are delighted to be partnered with Enroly and Ecctis on this pivotal role, offering a unique opportunity to work across two innovative and growing organisations operating at the forefront of international education and technology.About Enroly & Ecctis Ecctis is a globally recognised leader in the evaluation of international qualifications and skills, working with governments, universities and employers worldwide to support global mobility and education standards.Enroly is a fast‑growing technology business transforming how universities manage international student compliance and onboarding, delivering a seamless and secure student experience through its innovative platform.Together, they offer a dynamic and collaborative environment with a strong sense of purpose. As an Employee Ownership Trust, the organisations promote a culture where employees are genuinely invested in the success of the business, with a shared commitment to innovation, inclusivity and continuous improvement.The Role This is a high‑impact Finance Controller role, responsible for leading the finance function across both organisations. You will play a key role in driving financial performance, strengthening controls and providing strategic insight to support continued growth.Reporting to the Finance Director, you will oversee a team and act as a trusted partner to senior stakeholders, ensuring the delivery of accurate financial reporting, robust governance and commercial insight. Key Responsibilities<ul><li>Lead, develop and manage the finance team, driving performance and continuous improvement</li><li>Oversee all core finance operations, including ledgers, payroll, VAT and regulatory reporting</li><li>Deliver monthly management accounts with clear, insightful commentary for leadership</li><li>Own budgeting, forecasting and cash flow planning across the group</li><li>Ensure strong financial controls, compliance and successful delivery of audit processes</li><li>Provide commercial insight, partnering with the business on performance, pricing and cost optimisation</li><li>Support strategic decision‑making and deputise for the Finance Director when required</li></ul>About YouQualifications & Experience<ul><li>Professionally qualified (ACA, ACCA or CIMA)</li><li>Proven experience in a senior finance leadership or controller role</li><li>Strong technical knowledge across financial reporting, controls, tax and audit</li><li>Experience managing and developing finance teams</li><li>Track record of improving systems, processes and financial performance</li></ul>Skills & Attributes<ul><li>Strong commercial acumen and strategic mindset</li><li>Excellent stakeholder management and communication skills</li><li>Results‑driven with a proactive, solutions‑focused approach</li><li>High attention to detail and strong governance focus</li><li>Ability to operate effectively in a fast‑paced, evolving environment</li></ul>Salary and Benefits A competitive salary of up to £70,000, alongside a comprehensive benefits package and hybrid working. This is a fantastic opportunity to join collaborative, forward‑thinking organisations where you can make a genuine impact and play a key role in shaping future growth.How to Apply For further information or to apply, please contact Andy Troup on 0117 993 5404 or email your CV Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/QW5keS5Ucm91cC44NjU4NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-05-13T19:50:26Z

Accounts Assistant

Birmingham, West Midlands
remote
Temporary
26000 - 28000 GBP / Yearly
I'm currently supporting a well-established organisation with the appointment of an Accounts Assistant to join their finance team. This is a great opportunity for someone early in their finance career to gain broad, hands-on exposure while supporting an experienced Finance Manager.The role offers a varied workload across transactional finance, reconciliations, and day-to-day accounts support, making it ideal for someone looking to build on existing experience in a structured and supportive environment.Key responsibilities will include:<ul><li>Supporting the day-to-day operation of the accounting system</li><li>Processing daily banking activities</li><li>Assisting with reconciliations, ensuring they are completed accurately and on time</li><li>Posting transactions across finance and internal systems</li><li>Raising invoices and supporting billing processes</li><li>Preparing internal transfer documentation</li><li>Supporting monthly billing cycles and submissions</li><li>Processing payments, including bank transfers</li><li>Managing purchase invoices and ensuring timely processing</li><li>Handling customer payments, including card transactions</li><li>Monitoring account balances and supporting account closures</li><li>Assisting with document and file archiving</li><li>Supporting credit control activities</li><li>Updating Excel spreadsheets for reporting and tracking purposes</li><li>Managing own workload effectively with minimal supervision</li></ul>I'm keen to speak with candidates who:<ul><li>Have at least 12 months' experience within an accounts or finance role</li><li>Possess a good understanding of basic accounting principles</li><li>Have experience with purchase and sales ledger duties</li><li>Are confident with reconciliations</li><li>Have solid Excel skills (intermediate level preferred)</li><li>Are IT literate and comfortable using finance systems</li><li>Have strong attention to detail and a high level of accuracy</li></ul> Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/SmVzc2ljYS5NdXNncmF2ZS4zOTU5MC4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-05-12T15:12:40Z

Accounts Assistant

Gloucester, Gloucestershire
remote
Permanent
28000 - 30000 GBP / Yearly
Robert Half Finance and Accounting are currently looking to recruit an Accounts Assistant to join an exciting Professional Services company experiencing huge growth based in Gloucester. For the right person the client is offering a very competitive:£28,000 - £30,000 plus wider benefits package Role responsibilities will include but not limited to:<ul><li>Assist in maintaining both sales and purchase ledgers, ensuring transactions are recorded accurately</li><li>Process invoices, credit notes, and payments in a timely manner</li><li>Support the reconciliation of bank statements, supplier accounts, and customer balances</li><li>Support month-end and year-end closing procedures</li><li>Prepare and post journal entries as required</li><li>Support credit control</li><li>Assist with various statutory filings</li><li>Respond to internal and external queries regarding financial transactions</li><li>Provide general administrative support to the finance team</li></ul> Person specification:<ul><li>Currently working within purchase ledger or a varied transactional finance role</li><li>Strong understanding of basic accounting principles</li><li>Proficiency in accounting software (e.g. Sage, Xero, QuickBooks)</li><li>Good working knowledge of Microsoft Excel and Outlook</li><li>Excellent attention to detail and organisational skills</li><li>Ability to manage multiple tasks and meet deadlines</li></ul> For the right person the client is offering a very competitive:£28,000 - £30,000 plus wider benefits package Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/VG9tLk1vcmdhbi43OTY0NS4xMDkyM0ByaGkuYXBsaXRyYWsuY29t.gif">
2026-06-30T20:27:40Z

Accounts Assistant

Bicester, Oxfordshire
remote
Permanent
30000 - 35000 GBP / Yearly
Accounts Assistant - 6 Month Fixed-Term Contract - £30,000 - £35,000Robert Half are working with a well-established organisation in North Oxfordshire who are seeking an Accounts Assistant to join their finance team on a 6 month fixed-term contract. This position will provide day-to-day support to the Finance Manager, assisting with a variety of finance and accounting tasks across the business.Key duties will include:<ul data-end="823" data-start="427"><li data-end="488" data-start="427">Processing invoices across both purchase and sales ledger</li><li data-start="489" data-end="553">Performing bank reconciliations and maintaining cash records</li><li data-end="615" data-start="554">Assisting with payment runs and monitoring staff expenses</li><li data-end="688" data-start="616">Supporting credit control activities and issuing customer statements</li><li data-start="689" data-end="756">Maintaining accurate finance records and digital filing systems</li><li data-start="757" data-end="823">Assisting with month-end processes and account reconciliations</li></ul>The ideal candidate will have:<ul data-is-last-node="" data-end="1081" data-is-only-node="" data-start="863"><li data-end="929" data-start="863">Previous experience within an accounts or finance support role</li><li data-start="930" data-end="975">Strong IT skills, particularly with Excel</li><li data-end="1031" data-start="976">Excellent organisational and time management skills</li><li data-start="1032" data-end="1081" data-is-last-node="">High levels of accuracy and attention to detail</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/RWxsZW4uQ2h1bmcuMzc5NjIuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-28T08:28:36Z

Accounts Assistant

Banbury, Oxfordshire
remote
Permanent
25000 - 26000 GBP / Yearly
Robert Half are pleased to be partnering with an established organisation based in Banbury within the automotive industry to recruit an Accounts Assistant. The Accounts Assistant will receive a salary of up to £26,000 plus an attractive benefits package. Primary responsibilities; <ul><li>Processing purchase invoices and matching to purchase orders</li><li>Maintaining and reconciling purchase ledger accounts</li><li>Raising sales invoices and allocating customer payments</li><li>Assisting with credit control and chasing outstanding payments</li><li>Bank reconciliations and cash posting</li><li>Supporting month-end procedures</li><li>Handling supplier and customer account queries</li><li>Maintaining accurate financial records and filing systems</li><li>Assisting the wider finance team with ad hoc administrative tasks</li></ul> Skills & Experience Required <ul><li>Previous experience in an accounts assistant or finance administration role</li><li>Knowledge of purchase ledger and sales ledger processes</li><li>Good attention to detail and accuracy</li><li>Strong organisational and communication skills</li><li>Confident using Microsoft Excel and accounting systems</li><li>Ability to work independently and as part of a team</li><li>A positive and proactive attitude</li></ul>Robert Half Ltd acts as an employment business for temporary positions and an employment agency for permanent positions. Robert Half is committed to diversity, equity and inclusion. Suitable candidates with equivalent qualifications and more or less experience can apply. Rates of pay and salary ranges are dependent upon your experience, qualifications and training. If you wish to apply, please read our Privacy Notice describing how we may process, disclose and store your personal data: roberthalf.com/gb/en/privacy-notice.<img src="https://counter.adcourier.com/Sm9yZGFuLldlc3QuNDA3NTEuMTA5MjNAcmhpLmFwbGl0cmFrLmNvbQ.gif">
2026-05-15T09:46:06Z