Credit Controller in United Kingdom

What is a credit controller?

An organisation’s cashflow health depends on the skill of their credit controller. They ensure that revenue and credit owed to the company is paid in a timely and accurate manner.

Credit control jobs involve assessing and managing the business’ credit risk by ensuring that new customers are thoroughly vetted and that the company month-end accounts are reconciled. If payment problems arise, they will step in to find a resolution and to highlight any potential debtor issues which may arise in future.

Credit controller job description and responsibilities

A credit controller’s primary function is to collect and reconcile credit notes and invoices owed to the company. They manage customer accounts, ensuring that new customers have healthy credit and that existing customers have settled monthly accounts in a timely manner.

Credit controllers are heavily involved in customer interaction, so need excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction. They work within a wider finance and accounting team, and usually report to the credit control supervisor, credit control manager or the credit manager.

Credit controller duties and responsibilities include:

Creating and upholding payment procedures and policies that ensure timely payment

Responding to client queries

Keeping customer retention levels high

Reconciling accounts

Providing administrative support to finance team

Keeping close watch on debtor account balances

Reducing debtors’ ‘Days Sales Outstanding’

Ensuring the team adhere to credit and collection procedures

Customer relations

Credit controller qualifications, skills and experience

When hiring for a credit controller role, the majority of employers will be looking for professionals with 2 – 3 years’ experience in credit control. Experience in professional services or a software environment is beneficial, as are qualifications like ACA.

Credit controller skills in demand

The strongest candidates will have excellent customer services skills. Although it isn’t essential for credit controllers to have a degree, they should also possess some of the following qualities:

Experience with ERP systems

Excellent interpersonal skills

Tenacity

Excellent communication skills

Good negotiation skills

Able to clearly explain financial matters

Business acumen

High attention to detail

Problem solving skills

The ability to prioritise a heavy workload

Good analytical skills

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Salary for Credit Controller in United Kingdom

27000 - 33000

25th percentile

27000

The candidate has little or no prior experience in the position and is still developing relevant skills.

50th percentile

29750

The candidate has an average level of experience and has most of the necessary skills.

75th percentile

33000

The candidate has above-average experience, has most or all the necessary skills, and may have specialised qualifications.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

Transactional Finance Manager

50500

62500

70000

Financial Analyst - Financial Services

49500

55500

61750

Purchase Ledger Manager

38500

45000

51500

Credit Control Manager

38500

45000

51500

Payroll Manager

38500

45000

54250

Sales Ledger/Billings Manager

38500

45000

51500

Part-Qualified Financial Analyst

35000

40000

46500

Accounts Payable/Accounts Receivables Manager - Financial Services

40500

46000

51500

Part-Qualified Financial Accountant - Financial Services

33750

39000

44000

Part-Qualified Financial Accountant

33250

36750

42000

Part-Qualified Management Accountant - Financial Services

33750

39000

44000

Part-Qualified Management Accountant

33250

36750

42000

Assistant Fund Accountant - Financial Services

32000

35750

39500

Assistant Management/ Financial Accountant

27500

33000

38250

Sales Ledger/Billings Clerk

25750

28750

33000

Payroll Administrator/Clerk

27000

29750

33000

Purchase Ledger Clerk

26000

30250

32750

Accounts Assistant

27500

30000

32500

Accounts Payable/Accounts Receivables Clerk - Financial Services

26500

29250

32000

Graduate Accounts Assistant - Financial Services

23000

24750

26000

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Our starting salary projections come from a detailed, multistep process that ensures our numbers accurately reflect the marketplace. They’re based on real compensation data for job seekers our recruiters have matched with companies across the country, in addition to 350,000 third-party vacancies data from Textkernel for independent validation.

The Salary Guide From Robert Half is the original. We’ve been publishing salary forecasts since 1950, and our guide has served as a trusted source for employers, job seekers, industry associations, government and educational institutions, and national and local media.