Credit Controller in Guildford

What is a credit controller?

An organisation’s cashflow health depends on the skill of their credit controller. They ensure that revenue and credit owed to the company is paid in a timely and accurate manner.

Credit control jobs involve assessing and managing the business’ credit risk by ensuring that new customers are thoroughly vetted and that the company month-end accounts are reconciled. If payment problems arise, they will step in to find a resolution and to highlight any potential debtor issues which may arise in future.

Credit controller job description and responsibilities

A credit controller’s primary function is to collect and reconcile credit notes and invoices owed to the company. They manage customer accounts, ensuring that new customers have healthy credit and that existing customers have settled monthly accounts in a timely manner.

Credit controllers are heavily involved in customer interaction, so need excellent communication skills, good levels of diplomacy and the ability to inspire customer loyalty and satisfaction. They work within a wider finance and accounting team, and usually report to the credit control supervisor, credit control manager or the credit manager.

Credit controller duties and responsibilities include:

Creating and upholding payment procedures and policies that ensure timely payment

Responding to client queries

Keeping customer retention levels high

Reconciling accounts

Providing administrative support to finance team

Keeping close watch on debtor account balances

Reducing debtors’ ‘Days Sales Outstanding’

Ensuring the team adhere to credit and collection procedures

Customer relations

Credit controller qualifications, skills and experience

When hiring for a credit controller role, the majority of employers will be looking for professionals with 2 – 3 years’ experience in credit control. Experience in professional services or a software environment is beneficial, as are qualifications like ACA.

Credit controller skills in demand

The strongest candidates will have excellent customer services skills. Although it isn’t essential for credit controllers to have a degree, they should also possess some of the following qualities:

Experience with ERP systems

Excellent interpersonal skills

Tenacity

Excellent communication skills

Good negotiation skills

Able to clearly explain financial matters

Business acumen

High attention to detail

Problem solving skills

The ability to prioritise a heavy workload

Good analytical skills

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Salary for Credit Controller in Guildford

34750 - 41500

25th percentile

34750

The candidate has little or no prior experience in the position and is still developing relevant skills.

50th percentile

37750

The candidate has an average level of experience and has most of the necessary skills.

75th percentile

41500

The candidate has above-average experience, has most or all the necessary skills, and may have specialised qualifications.

Projected salaries for related positions

Position title

25th percentile

50th percentile

75th percentile

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The salary benchmarks in the UK Salary Guide From Robert Half are the result of a rigorous, multistep process designed to reflect projected market trends for 2027. They are based on actual compensation for professionals Robert Half has placed across the UK, along with 365k third-party job posting data from Textkernel that we use for independent validation.

Non-salary data referenced in the UK Salary Guide is based on online surveys developed by Robert Half and conducted by an independent research firm. Robert Half commissioned research amongst 1,500 respondents using an online data collection methodology. The respondents represent 500 hiring managers and 1,000 workers in finance and accounting, IT and technology, administrative and office support, marketing and creative, and legal. Respondents are drawn from a sample of small-to-midsized enterprises (20-249 employees), and large (250-plus employees) private, publicly listed and public sector organisations across the UK.