9 results for Data Analyst in North Sydney New South Wales

Senior Commercial Analyst <table width="680"><tbody><tr><td width="552">The Company Our client is a successful healthcare organization that operates in over 50 locations across Australia. Their services encompass a broad spectrum of healthcare-related offerings, including patient care, administrative support, and facilities management for a diverse range of clients. The Role As an integral member of the team, the Commercial Analyst will lead financial projects, presentations, and strategic initiatives. Utilizing your analytical expertise, you will play a crucial role in driving data-driven decision-making to help achieve key organizational objectives. Reporting to the Commercial Manager, this role will involve providing commercial value to the finance function and will focus on: <ul><li>Preparing budgets and forecasts.</li><li>Gathering analyzing, summarizing and interpreting data.</li><li>Developing and maintaining financial models.</li><li>Applying financial practices and developing recommendations.</li><li>Preparing weekly and monthly estimates by collecting and analyzing data.</li><li>Business partner with stakeholders at all levels.</li></ul> Your Skills & Experience <ul><li>Degree in Accounting or Finance.</li><li>CPA or CA qualified</li><li>5+ years' experience in the accounting field.</li><li>Strong financial management and accounting skills.</li><li>Exceptional experience with SAP, Netsuite and Power BI.</li><li>Intermediate to Advance skills in Excel.</li><li>Strong analytical skills.</li></ul> What's on offer? <ul><li>An outstanding opportunity to build on your experience, expand your skill set and forge ahead with your career.</li><li>The support of a hard-working and highly professional team.</li><li>A dynamic work environment where no two days are ever the same.</li><li>A highly coveted program of benefits including ongoing training and development.</li><li>An employer who promotes team members based on merit and encourages work-life balance.</li></ul> Apply today Applications will be accepted by submitting your CV directly via email to Vicky Tan on <a href="mailto:[email protected]">[email protected]</a> Please note that due to the large numbers of responses expected, it may be difficult to respond with a personal message to every application.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/Vmlja3kuVGFuLjYzMzI0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

Compliance Analyst - Global Life Insurance Firm <table width="680"><tbody><tr><td width="552">The CompanyRobert Half are supporting an award-winning leader in the global life insurance market, designing, marketing, distributing and administering life insurance policies through various brands across the UK, Canada, and Australia. Our client has a dedicated global team of over 500 employees helping families secure financial protection for their loved ones through their product offerings. Job ResponsibilitiesThe Compliance Analyst is responsible for supporting the Head of Risk and Compliance with the design and delivery of the Compliance Activity Plan, to ensure proportionate management of the legal and regulatory risk, and execution of the complaints management process. The Compliance Analyst will be expected to conduct 2nd Line of Defence risk management activity, provide regulatory advice, promote an effective compliance and complaints culture and make recommendations to improve the strength and efficiency of business processes.· Review and provide compliance sign off for financial promotions, communications, product collateral and internal process documentation. · Design, scope and conduct Compliance Monitoring audits, in line with the Compliance Monitoring Plan.· Help develop and maintain risk dashboards and manage KRIs, escalating functional risks performing outside of risk appetite.· Manage incidents in line with incident management policy, devising a response plan and tracking actions through to completion.· Devise, review and amend compliance owned policies and procedures.· Assist in the compilation of regulatory data to assist with the timely submission of regulatory applications and returns.· Provide accurate, considered and timely responses to ad hoc compliance related queries from business stakeholders.· Assist the Head of Risk and Compliance with maintenance of the Incidents, Complaints, Conflicts of Interest and Gifts registers.· Provide an opinion on the design and effectiveness of the Compliance Activity Plan and support its day-to-day implementation.· Maintain an excellent and up-to-date knowledge of products, systems and processes. Key Requirements· 1+ years experience in risk and compliance· Must come from a financial services background. Beneficial to have experience in life insurance or general insurance.<ul><li>Must have experience signing off/approving on marketing material</li><li>Excellent written and verbal communication skills.</li><li>Organised and methodical nature.</li><li>Solution driven with the ability to enact change from concept to delivery.</li></ul>Apply Today Please send your resume by clicking on the apply button. Your application will be assessed within 3 business days. Please note only shortlisted candidates will be contacted. Learn more about our Sydney recruitment services: <a href="https://www.roberthalf.com.au/recruitment-agency-sydney">https://www.roberthalf.com.au/recruitment-agency-sydney</a></td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuNjY4ODIuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">

Business Analyst <table width="680"><tbody><tr><td width="552">Role Overview:<ul><li>Title: Business Analyst (with Procurement focus)</li><li>Key Responsibilities:</li><ul><li>Business Analysis (50%):</li><ul><li>Data entry and administration.</li><li>Understanding and documenting business requirements.</li><li>Extracting and analyzing data from multiple sources.</li><li>Testing new systems and ensuring alignment with requirements.</li></ul><li>Change Management (40%):</li><ul><li>Supporting the organization through system implementation changes.</li><li>Driving adoption and communication strategies.</li></ul><li>Project Management (10%):</li><ul><li>Coordinating priorities and ensuring visibility of project importance.</li></ul></ul></ul> Data and Systems Context:<ul><li>Data Sources:</li><ul><li>D365, SharePoint, Bamboo (HR System).</li><li>Extracting and categorizing roles, events, emails, and account codes.</li><li>Understanding data mapping between systems, e.g., D365 codes vs. federal government (AUS Tender) requirements.</li></ul></ul> <ul><li>New System:</li><ul><li>OneAdvanced (Portt - Procurement Management Module):</li><ul><li>The system implementation has started; projected go-live is August.</li><li>No SQL expertise is required; data work will primarily involve Excel and Word.</li></ul></ul></ul> <ul><li>Experience Context:</li><ul><li>No prior government or procurement experience is strictly necessary, but useful.</li><li>Systems implementation, change management, and project management experience are critical.</li></ul></ul> </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/SGFycnkuSGF3a2VzLjM0MzU3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

Deputy Complaints & Resolution Manager <table width="680"><tbody><tr><td width="552">The CompanyWe are supporting a leading global insurance organization renowned for its financial strength, commitment to innovation, and customer-centric approach. This company operates across diverse markets, offering a wide range of insurance solutions while maintaining a strong focus on regulatory compliance and service excellence. You'll be part of a collaborative environment that values integrity, professional growth, and delivering exceptional outcomes for clients worldwide. Job ResponsibilitiesThe Deputy Complaints and Customer Resolution Manager has the responsibility for assisting with the efficient and effective operation of the Complaints and Customer Resolution Service (CCR Service) in resolving customers' complaints in compliance with the internal framework and regulatory requirements. The role is customer focused with the objective of improving the customer experience and, as a result, the business through opportunities identified in the course of investigating and determining complaints.· Assist with the effective management of the CCR Service unit in line with the internal framework and in compliance with regulatory requirements asset out in the General Insurance Code of Practice (GICOP), ASIC's Regulatory Guide 271 (RG 271) and the Fair Insurance Code (FIC). · Assist in the management and development of case analysts in the CCR Service.· Review and approve draft responses prepared by the case analysts to ensure responses address all concerns raised by the complainant, are professional and comply with regulatory requirements.· Develop, implement, and maintain quality assurance (QA) standards for the complaints handling process.· Conduct regular QA audits of the case analysts to identify areas of improvement and provide feedback to the case analysts on their performance.· Work with the Head of CCR to provide quality feedback to senior management and business/support units in relation to business improvement opportunities identified in the course of investigating and determining complaints.· Regularly meet with business/support units to discuss improvement initiatives identified through the investigation of complaints. Key Requirements· 5+ years' experience working in a complaints or dispute resolution role.· Must have a Law degree or equivalent· Must have experience working within a general insurance firm.· Sound knowledge of Australian and NZ financial services legislation, regulation and the GICOP, RG 271 and the FIC.· Excellent communication skills and ability to manage and deliver upon the expectations of senior management.· Highly developed planning, organisation and time management skills.· Attention to detail, ability to analyse data and identify trends. Apply Today Please send your resume by clicking on the apply button. Your application will be assessed within 3 business days. Please note only shortlisted candidates will be contacted. Learn more about our Sydney recruitment services:<a href="https://www.roberthalf.com.au/recruitment-agency-sydney">https://www.roberthalf.com.au/recruitment-agency-sydney</a> </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/amF5ZG9uLmdpbGwuNDAxMzAuMTA2NzVAcmhpYXVzLmFwbGl0cmFrLmNvbQ.gif">

Business Analyst - Brokerage Lending (Contract) <table width="680"><tbody><tr><td width="552">Position Description Reporting to the Project Manager, the Business Analyst will support the successful delivery of business change projects within our organization and play a critical role in defining business requirements, optimizing processes, and ensuring the successful development and implementation of business change. The successful candidate will initially support two key initiatives including:1. Introducing a chattel mortgage brokerage product to augment our existing product range.2. 2. Automating commission processes to deliver risk mitigation and productivity improvements across Broker, Dealer, and Novated channels. Key Responsibilities Requirements Gathering and Documentation: * Eliciting, analyzing, and documenting business requirements. * Working with the Tech BA who will translate business requirements into detailed functional and technical specifications. Process Analysis and Improvement: * Conducting as-is and to-be process mapping to identify gaps and recommend improvements. * Developing and documenting procedures aligned with project goals. Product Development Support:* Collaborating with stakeholders to define and refine features for new products* Ensuring alignment of product features with business objectives and customer needs. Stakeholder Engagement:* Facilitating workshops and discussions with cross-functional teams, including Operations, Finance, Legal and Technology.* Maintaining ongoing communication with stakeholders to ensure alignment and address concerns. Regulatory and Compliance Alignment: * Working with the Compliance and Finance teams, ensure product and process designs comply with relevant legal, regulatory, and tax requirements. Training and Documentation:* Developing user manuals, training materials, and other documentation to support business readiness.* Assisting in delivering training sessions for end-users and stakeholders. Confidential Page Testing and Validation:* Supporting system testing and User Acceptance Testing (UAT) by developing test cases and ensuring requirements are met.* Validating solutions against business needs and resolve discrepancies. Change and Target Operating Model Support:* Contributing to the definition and implementation of the target operating model for new products.* Supporting change management activities, ensuring smooth adoption across teams. Knowledge, Qualifications, Experience, Skills Education* Tertiary qualification in Finance or related field. * Certification or proven training history in general BA disciplines with Lean or other process improvement training. Domain Expertise * Solid experience as a Business Analyst in asset finance or financial services industries. * Proven experience in product development, particularly in financial products. Project Experience:* Demonstrated success fulfilling a BA role in projects with both technical and business components in the domain.* Experience in process mapping and improvement. Technical Knowledge:* Experience with technology builds, systems analysis, and process mapping tools* Proficiency in Agile, Waterfall, or Hybrid delivery methodologies. Process and Regulatory Understanding: * Exposure to financial services regulations and compliance requirements, particularly in brokerage and asset finance with experience working with Risk and Compliance teams to design compliant solutions. Stakeholder and Change Management: * Hands-on experience working with cross-functional teams and managing diverse stakeholder groups. Testing and Training:* Experience with UAT, training delivery, and creating detailed documentation. Soft Skills* Analytical mindset with exceptional problem-solving abilities* Strong attention to detail and organizational skills.* Excellent communication and stakeholder management capabilities.* Adaptability and resilience in dynamic project environments.* Collaborative team player with a customer-centric approach.</td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time. <img src="https://counter.adcourier.com/a2llcmFuLm1ha2hlY2hhLjAwNjYxLjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

Desktop Support Analyst | Professional Services <table width="680"><tbody><tr><td width="552">THE COMPANY This company is highly reputable Professional Services firm with an impressive 60+ year history who employ 300+ staff in multiple offices across Australia. They are a prestigious yet modern commercial law firm with a strong reputation in Australia who offer:* On the job training, mentoring, and on-going support.* Ongoing professional development opportunities.* Exposure to ongoing projects to build your skills/experience.* In-house café with food and drink discounts. * Discounted gym memberships.* Stunning office location in the heart of the Sydney CBD. THE ROLE As the Desktop Support Analyst, you'll be working in a small team and responsible for providing 1st & 2nd line support to 300+ end-users across the firm - including VIP's & C-suite. You'll be the first point of contact for end-user and provide exceptional in-person support across desktop hardware/software; VC/AV; network connectivity; telecommunications; and mobility. It's a broad role involving lots of technical IT support + involvement in some projects. Full time in office role. Technologies supported:· Windows 10/11· Office 365 - OneDrive, Word, Excel, Outlook, Teams, SharePoint etc· Windows Server & Active Directory· Network connectivity - VPN, TCP/IP, Network printers, remote access, Wi-Fi· Desktop hardware· AV & videoconferencing (Teams and Zoom)· IP Phones· Document Management Systems (DMS)· Internal systems· Troubleshooting for printers, laptops, tablets, smartphones etc. REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES Suitable for a motivated and professional with corporate IT Support experience who loves helping others and resolving their IT issues. Ideal for someone personable & friendly who can work independently and wants to build a career in IT Support. The following is required:· 18-24+ months IT Support corporate IT experience across desktop hardware/software + Microsoft technologies.· Demonstrate logical troubleshooting & problem-solving skills.· Passion for providing exceptional customer service. · Confident and resilient individual who can build presence, form relationships, and become the 'face of IT'.· Eagerness to learn through 'doing' and getting hands-on.· Corporate presentation and excellent communication skills.· Relevant University degree (or similar)· A good sense of humour!· Comfortable working full time in the office. This is a full-time permanent role located in the Sydney CBD and is offering up to $80,000 (plus super) - depending on experience. Note: unrestricted permanent Australian working rights (PR or citizenship) are required to be considered for this position and successful applicants will be contacted. </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjkwNzM0LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

IT Support Analyst | Property Firm <table width="680"><tbody><tr><td width="552">THE COMPANY This company is a well-established and highly successful Australian-based property related organization who employ 500+ staff across Australia. They are a corporate and professional organisation who offer IT staff a broad role with significant potential to work your way into different roles/responsibilities and build a long-term career. THE ROLE As the IT Support Analyst, you'll be working in an IT team of 12 and responsible for providing 1st & 2nd line support to 500+ end-users across the firm. You'll be providing in-person and remote support across desktop hardware/software; VC/AV; network connectivity; telecommunications; and mobility + involvement in projects. Due to the size of the IT team, there are genuine progression opportunities outside of IT Support once you've proven yourself. Full time in office role. Technologies supported:· Windows 10/11· Office 365 - OneDrive, Word, Excel, Outlook, Teams, SharePoint etc· Windows Server & Active Directory· Hybrid Exchange (On-Prem & Exchange Online)· Network connectivity - VPN, TCP/IP, Network printers, remote access, Wi-Fi· Desktop hardware & laptops· AV & videoconferencing · Mobility· Internal systems REQUIRED SKILLS / KNOWLEDGE / EXPERIENCE / PERSONAL QUALITIES Suitable for an IT Support professional with corporate IT Support experience who loves helping others and resolving their IT issues. Ideal for someone personable & friendly who loves helping others and is keen to prove themselves then expand their responsibilities. The following is required:· Proven IT Support experience across desktop hardware/software (incl Microsoft technologies) inside corporate and professional environments.· Demonstrate logical troubleshooting & problem-solving skills.· Passion for providing exceptional customer service. · Confident and resilient individual who can build presence, form relationships, to deliver outstanding technical support to end users.· Eagerness to learn prove yourself then expand your responsibilities.· Corporate presentation and excellent communication skills.· Comfortable working full time in the office. This is a full-time permanent role located in the Sydney CBD and is offering up to $80,000 - $100,000 (plus super) - depending on experience. Note: unrestricted permanent Australian working rights (PR or citizenship) are required to be considered for this position and successful applicants will be contacted. </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjQyMDc1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

IT Service Desk Manager | Retail <table width="680"><tbody><tr><td width="552">THE COMPANY This company is a well-known, growing and profitable retail-based organisation with 500+ store locations across ANZ. They have modern offices, and friendly team, and offer significant staff discounts on their products! ROLE SNAPSHOT Hands-on IT Service Desk Manager position responsible for overseeing a team of 5xdirect reports and ensuring IT service delivery to retail store, warehouse, and head office staff. Transformational role where you can enact real change through staff capability uplift, people management/development, and relationship management with business stakeholders. There is a career progression path over time to encompass Infrastructure/IT Operations Management. Hybrid working - 4 days in office, 1 day WFH. Key elements of the role:- Lead, manage, and develop a team of 5xdirect reports - L1/2 Service Desk Analyst's- Ensure smooth day-to-day operations of the IT Service Desk- Act as a technical escalation point for the IT Helpdesk.- Work closely with the Infrastructure Manager and wider IT team (including security) to improve IT service delivery to the business.- Plan, project manage and execute small-to-medium sized projects.- Vendor management.- Timely communication of outages and performance issues if/when they occur.- Occasional after-hours and weekend work as required.- Contribute to IT Strategy development and execution, including improvement of IT process management and service delivery through the introduction of IT Service Management techniques, methodologies, and tools. Key deliverables:- Connect with, motivate, upskill/train, mentor, and uplift capability of the Service Desk team.- Improve Service Desk management processes, including documentation.- Build strong relationships with internal stakeholders/departments to understand and respond to their needs from IT.- Assist with opening of and IT service delivery to 10+ new store locations. REQUIRED BACKROUND, EXPERIENCE, SKILLS, PERSONAL QUALITIES: Suitable for an IT Helpdesk / Service Desk Manager with retail industry background and proven experience building, uplifting, and managing IT Support teams. A natural people manager is needed who can operate in fast-paced environments and 'roll up their sleeves' when needed and help drive the team forward. The following is required:- Proven IT Service Desk Manager / Helpdesk Manager experience leading & developing small to medium sized IT Support teams.- Strong people management & staff development skills.- Demonstrate an ability to proactively build relationships with business departments, understand their needs, and deliver positive IT outcomes.- Demonstrated experience uplifting Service Desk staff & capabilities.- Willing and able to get hands-on with escalated IT Support issues when needed. - Retail industry experience is required.- Procurement and vendor management experience.- Friendly & approachable personality. This is a full-time permanent role and is offering $140,000 - $170,000 (plus super) - depending on experience. *Please note, full unrestricted Australian working rights (citizenship or permanent residency) are required to be considered for this position and successful applicants will be contacted. </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjg1MDQ1LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">

IT Helpdesk Manager | Retail Firm <table width="680"><tbody><tr><td width="552">THE COMPANY This company is a well-known and profitable retail-based organisation with 500+ store locations across ANZ. They have modern offices, and friendly team, and offer significant staff discounts on their products! ROLE SNAPSHOT Hands-on IT Helpdesk Manager position responsible for overseeing small team of 5 direct reports and ensuring IT service delivery to retail store, warehouse, and head office staff. You'll operate in a fast-paced and solution-focused environment with a strong focus on customer-service. Hybrid working - 4 days in office, 1 day WFH. Key elements of the role:<ul><li>Ensure smooth day-to-day operations of the IT Helpdesk.</li><li>Lead, manage, and develop a team of 5xdirect reports - L1/2 IT Helpdesk Technicians</li><li>Act as a technical escalation point for the IT Helpdesk.</li><li>Work closely with the Infrastructure Manager and wider IT team (including security) to improve IT service delivery to the business.</li><li>Plan, project manage and execute small-to-medium sized projects.</li><li>Vendor management.</li><li>Timely communication of outages and performance issues if/when they occur.</li><li>Occasional after-hours and weekend work as required.</li><li>Contribute to IT Strategy development and execution, including improvement of IT process management and service delivery through the introduction of IT Service Management techniques, methodologies, and tools.</li></ul> REQUIRED BACKROUND, EXPERIENCE, SKILLS, PERSONAL QUALITIES: Suitable for a hands-on IT Helpdesk Manager experienced managing/leading smalls teams where you've needed to remain hands on as a technical escalation point. A responsive and proactive self-starter with natural customer service skills is a must. The following is required:<ul><li>Proven IT Helpdesk Manager / Team Lead experience leading/developing small teams inside small to mid-sized yet complex organisations.</li><li>Capable of remaining hands-on as a technical escalation point to the team - troubleshoot, diagnose, resolve IT Helpdesk issues.</li><li>Technical support skills across Desktop hardware/software, Microsoft 365, AD, Windows Server, DNS/DHCP, Windows 10/11, Mac OS, TCP/IP networking.</li><li>Vendor management experience.</li><li>Excellent customer service and communication skills.</li><li>Able to communicate succinctly and translate complex IT terminology into easily understandable language, and vice versa.</li><li>Friendly & approachable personality capable of forming relationships with others and engaging with the business.</li></ul> This is a full-time permanent role offering $120,000 - $130,000 (plus super) - depending on experience. *Please note, full unrestricted Australian working rights (citizenship or permanent residency) are required to be considered for this position and successful applicants will be contacted. </td></tr></tbody></table>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice: <a href="https://www.roberthalf.com/au/en/privacy" target="_blank">https://www.roberthalf.com/au/en/privacy.</a> Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.<img src="https://counter.adcourier.com/am9zaHVhLmJ1cmtlLjU5MTg3LjEwNjc1QHJoaWF1cy5hcGxpdHJhay5jb20.gif">