Operations Manager (Business Support) in Melbourne

Operations Manager job description

An Operations Manager is responsible for overseeing the daily functions that keep an organisation running efficiently. This role involves streamlining operational processes, managing teams, and driving performance improvements across administrative, financial, and client support functions. Operations Managers play a pivotal role in ensuring service excellence, compliance, and continuous improvement across all back-office functions.

Operations Manager duties and responsibilities of the job

Operations Managers ensure that all business support functions operate smoothly and efficiently, contributing to the broader strategic objectives of the organisation. Typical duties and responsibilities include:

Overseeing the day-to-day operations of administrative, finance, HR, and client support teams

Developing, implementing and refining operational policies and procedures to improve efficiency

Managing team performance, setting KPIs and driving accountability across departments

Identifying process improvement opportunities and leading business support optimisation initiatives

Collaborating with department heads and senior management to align operations with business goals

Monitoring budgets and ensuring cost-effective use of resources

Managing vendor relationships and ensuring quality service delivery

Ensuring compliance with legal, regulatory, and internal governance standards

Leading system and software implementations to improve workflow automation and reporting

Preparing regular operational reports and presenting key insights to senior stakeholders

Typical Operations Manager duties

Operations Managers in business support roles often come from varied professional backgrounds, but a degree in one of the following is typically desirable:

Business Administration

Operations Management

Finance

Human Resources

Management

Professional certifications such as Lean Six Sigma, PMP (Project Management Professional), or other operations or process improvement credentials may also be advantageous. In addition to formal qualifications, an Operations Manager job description should highlight the following attributes:

Proven experience managing teams and leading business operations

Strong analytical and problem-solving skills

Excellent organisational and time management abilities

Commercial acumen with an ability to manage budgets and drive efficiency

Clear communication and stakeholder engagement skills

Proficiency in business tools and platforms (e.g., CRM systems, ERP software, Microsoft Office Suite)

A proactive mindset with a focus on continuous improvement and service delivery

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Salary for Operations Manager (Business Support) in Melbourne

112875 - 169050

25th Percentile

112875

The candidate has little or no prior experience in the position and is still developing relevant skills.

50th Percentile

138075

The candidate has an average level of experience and has most of the necessary skills.

75th Percentile

169050

The candidate has above-average experience, has most or all the necessary skills and may have specialised qualifications.

Salary range based on three percentiles The starting salaries represent gross yearly salaries. They do not include bonuses, benefits or superannuation.

Projected salaries for related positions

Position title

25th Percentile

50th Percentile

75th Percentile

Executive Assistant

93450

105000

122850

Office Coordinator

77175

82425

87675

Office Manager

83475

92925

106050

Company Secretary

113925

124425

141750

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