Operations Manager (Business Support) in Brisbane

Operations Manager job description

An Operations Manager is responsible for overseeing the daily functions that keep an organisation running efficiently. This role involves streamlining operational processes, managing teams, and driving performance improvements across administrative, financial, and client support functions. Operations Managers play a pivotal role in ensuring service excellence, compliance, and continuous improvement across all back-office functions.

Operations Manager duties and responsibilities of the job

Operations Managers ensure that all business support functions operate smoothly and efficiently, contributing to the broader strategic objectives of the organisation. Typical duties and responsibilities include:

Overseeing the day-to-day operations of administrative, finance, HR, and client support teams

Developing, implementing and refining operational policies and procedures to improve efficiency

Managing team performance, setting KPIs and driving accountability across departments

Identifying process improvement opportunities and leading business support optimisation initiatives

Collaborating with department heads and senior management to align operations with business goals

Monitoring budgets and ensuring cost-effective use of resources

Managing vendor relationships and ensuring quality service delivery

Ensuring compliance with legal, regulatory, and internal governance standards

Leading system and software implementations to improve workflow automation and reporting

Preparing regular operational reports and presenting key insights to senior stakeholders

Typical Operations Manager duties

Operations Managers in business support roles often come from varied professional backgrounds, but a degree in one of the following is typically desirable:

Business Administration

Operations Management

Finance

Human Resources

Management

Professional certifications such as Lean Six Sigma, PMP (Project Management Professional), or other operations or process improvement credentials may also be advantageous. In addition to formal qualifications, an Operations Manager job description should highlight the following attributes:

Proven experience managing teams and leading business operations

Strong analytical and problem-solving skills

Excellent organisational and time management abilities

Commercial acumen with an ability to manage budgets and drive efficiency

Clear communication and stakeholder engagement skills

Proficiency in business tools and platforms (e.g., CRM systems, ERP software, Microsoft Office Suite)

A proactive mindset with a focus on continuous improvement and service delivery

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Salary for Operations Manager (Business Support) in Brisbane

111100 - 161600

25th percentile

111100

The candidate is new to the role or has limited experience and is building necessary skills.

50th percentile

131300

The candidate has moderate experience in the role, meets most requirements or has equivalent transferable skills, and may also have relevant certifications.

75th percentile

161600

The candidate has extensive experience and advanced skills for the role, and may also have specialised certifications.

Salary range based on three percentiles The starting salaries represent gross yearly salaries. They do not include bonuses, benefits or superannuation.

Projected salaries for related positions

Job title

25th percentile

50th percentile

75th percentile

Executive Assistant

101000

116150

126250

Office Coordinator

75750

80800

85850

Office Manager

85850

101000

111100

Company Secretary

111100

121200

136350

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Our starting salary projections come from a detailed, multistep process that ensures our numbers accurately reflect the marketplace. They’re based on real compensation data for job candidates our recruiters have matched with companies across the country.

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