<p><span style="text-decoration: underline;"><strong>The Company</strong></span> <br />With operations across Australia and New Zealand, my client is a well-established manufacturing company delivering end-to-end service, from processing to delivery throughout the region. Known for their expertise in handling complex, logistically challenging products, they've experienced consistent growth and earned a strong reputation in the industry. The team fosters a supportive environment, balancing a relaxed culture with a strong commitment to excellence. They also champion flexibility, including the option to work from home, and foster a collaborative culture making it a fantastic place to grow your career.</p><p><br /><strong><span style="text-decoration: underline;">The Role</span></strong><br />We're looking for a proactive and people-focused Service Delivery Lead who enjoys driving meaningful change. In this role, you'll lead a growing IT operations team, championing a collaborative and high-performing culture while overseeing day-to-day service delivery. You'll work closely with internal stakeholders to align IT initiatives with business goals, ensuring seamless operations and exceptional customer service.</p><p><br />You'll play a key role in designing and refining service blueprints, managing digital transformation projects, and continuously improving infrastructure, systems, and support models. From Office 365 and Microsoft Teams support to SLA reporting and change management, you'll be hands-on across the board bringing structure, clarity, and innovation to every aspect of service delivery.</p><p><br /><strong><span style="text-decoration: underline;">Your Profile</span></strong></p><ul><li>Experienced in leading successful IT teams</li><li>Known for empowering technical teams to thrive, grow, and deliver their best work</li><li>Balances strategic vision with a roll-up-your-sleeves attitude to tackle challenges head-on</li><li>Builds strong relationships across the business, translating complex ideas into clear, actionable plans</li></ul><p><strong><span style="text-decoration: underline;">Apply Today</span></strong><br />Please send your resume by clicking on the apply button.</p><p><br /><em>Reference Number: (06900-0013308490)</em></p><p><em>By clicking 'apply', you give your express consent that Robert Half may use your personal information to process your job application and to contact you from time to time for future employment opportunities. For further information on how Robert Half processes your personal information and how to access and correct your information, please read the Robert Half privacy notice:</em> <em><a href="https://nam02.safelinks.protection.outlook.com/?url=https://www.roberthalf.co.nz/privacy-statement&amp;data=05|01|[email protected]|2df93a725f1c43601e5308daa1051e08|16532572d5674d678727f12f7bb6aed3|0|0|637999340615419831|Unknown|TWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0=|3000|||&amp;sdata=cIixo6zjvDZ9MDPYy+jEU0wsYA/yRNDEHRQ4pRKx8Eg=&amp;reserved=0">https://www.roberthalf.co.nz/privacy-statement</a>. Please do not submit any sensitive personal data to us in your resume (such as government ID numbers, ethnicity, gender, religion, marital status or trade union membership) as we do not collect your sensitive personal data at this time.</em></p><img src="https://counter.adcourier.com/ZG9taW5pcXVlLnNtaXRoLjEwNzczLjEwOTE4QHJoaW56LmFwbGl0cmFrLmNvbQ.gif">